Außenpool, Liegestühle

Bewertungen von Natra Bintan, a Tribute Portfolio Resort

5 out of 5
Natra Bintan, a Tribute Portfolio Resort
Jln. Raya Haji Km 1, Treasure Bay, Bintan, Riau Islands

Bewertungen

8,8

Hervorragend

191 von insgesamt 392 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
164 von insgesamt 392 Gästebewertungen haben eine Bewertung von 8 - Gut" "
22 von insgesamt 392 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 392 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 392 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,4/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jessica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing Glamping experience and super lovely and friendly stuff! Everything is very clean and looks great. Would recommend it anytime.
Aufenthalt von 3 Nächten im November 2023
Antwort von The Management am 13. Nov. 2023
Dear Jessica,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

8/10 – Gut

Caro, Zürich

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kann man empfehlen, aber...
Die Zelte sind toll! Das offene Bad, die Betten, der Komfort! Die Anlage ist riesig, noch nie habe ich einen so grossen Pool gesehen. Es gibt sehr viele Aktivitäten, aber.... das ist das einzige ABER.. alles kostet extra, selbst einen Schwimmreifen muss man mieten. Das macht die ganze Anlage zur Spassbremse, denn wer möchte sich alleine im Indoor-Spielplatz austoben oder alleine auf der Hüpfburg hüpfen?! Die Wenigsten kaufen „extra Aktivitäten“ und daher herrscht am Pool gähnende Langeweile... Lieber hätte man ein „Tagesticket“ anbieten sollen und dann könnte man alles nutzen... so würde auch Spass aufkommen. Schade!
Aufenthalt von 4 Nächten im August 2018

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A MUST TO GO
Da muss man mal hingehen !! "Camping" aufs Feinste !
Aufenthalt von 2 Nächten im September 2017
Thank you for staying with The Canopi!

10/10 – Hervorragend

Lucero

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice tents and great service. The area is very quiet and there aren’t any other dining options other than the hotel, but they will take you to the nearest beach in a free shuttle and there are some options there.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Natra Bintan, a Tribute Portfolio Resort am 27. Mai 2024
Dear Lucero, Thank you for your kind words! We're delighted to hear that you enjoyed our tents and appreciated our service. While we understand the limited dining options nearby, we're glad you found the tranquility of the area appealing. Indeed, our complimentary shuttle service to the nearest beach offers a comfort and ensuring our guests have a variety of experiences to enjoy during their stay. We hope to welcome you back soon!Warm regards, Natra Bintan, a Tribute Portfolio Resort

10/10 – Hervorragend

Peter Paul Benedict

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Natra Bintan, a Tribute Portfolio Resort am 12. Mai 2024
Dear Peter Paul, Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience with us. Regards, Natra Bintan, a Tribute Portfolio Resort

8/10 – Gut

Yuki

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Natra Bintan, a Tribute Portfolio Resort am 12. Mai 2024
Dear Yuki, Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience with us. Regards, Nattra Bintan, a Tribute Portfolio Resort

6/10 – Okay

Suda

Aufenthalt von 2 Nächten im März 2024
Antwort von Natra Bintan, a Tribute Portfolio am 12. Mai 2024
Dear Suda, Thank you for sharing your feedback with us. We appreciate your honesty and would love to learn more about your experience to see how we can improve. Please feel free to reach out to us with any specific suggestions or concerns you may have. Your feedback helps us to continually enhance our services and provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and earn a higher rating from you. Thank you for choosing our property!Regards, Natra Bintan, a Tribute Portfolio Resort

10/10 – Hervorragend

Yuki

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is amazing!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Natra Bintan, a Tribute Portfolio am 12. Mai 2024
Dear Yuki, Thank you for your fantastic rating! We are thrilled to hear your feedback. Regards, Natra Bintan, a Tribute Portfolio

10/10 – Hervorragend

Yeo

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Warm and helpful staff. A great getaway resort over the weekend with family and friends
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Management am 21. Feb. 2024
Dear Yeo,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect
Exceptional service. Having stayed in two hotels for this one trip, Natra is indeed the best. Perfect location, excellent service, very family-friendly and good food. Wait for our non-sponsored review at My Happy Grumpies TV on youtube.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Management am 20. Feb. 2024
Dear Valued Guest, We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

Arvin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very kind and hospitable. They are well trained in terms of managing guests and all our requests. We went when it was off-peak season so the area was very peaceful and quiet. My family and I enjoyed our entire stay. Would definitely come back!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von The Management am 6. Feb. 2024
Dear ArvinWe sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our ability.Should your travels bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management

10/10 – Hervorragend

Lin Piah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Camping in luxury
Glamping as convenient as you like. It’s like camping in one’s living room except that it’s wide space near a man made lake with an activities center. Too bad the kid is 3 and so not able to partake all, will be back!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Management am 6. Feb. 2024
Dear Lin Piah,We sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our ability.Should your travels bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management

6/10 – Okay

Boon Meng

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von The Management am 6. Feb. 2024
Dear Boon Meng,We sincerely appreciate you taking the time to provide a rating for our resort event though we receive little bit low rating.Once again thank you, and we hope we have a chance to deliver a better experience on your next stay. Should your travelers bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management

10/10 – Hervorragend

Waqar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very helpful and friendly. While booking expedient showed picture which don't dipict of what we got as booking, in picture it was showing indoor bath tub jacuzzi but in reality it was outdoor whirlpool. We find it was kind of entrapment, but staff was very helpful and help us to upgrade at discounted price. Was disappointed with expedia blindsiding us but at least hotel staff tried their best but it cost us more than we committed while booking.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von The Management am 6. Feb. 2024
Dear Waqar,We sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our abilities.Should your travelers bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management

8/10 – Gut

Wee Kuang

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
A short glamping get away at Natra Bintan.
Overall it was a good stay. Very friendly staff and excellent services especially at the restaurant and bar. Condition of the room is a bit run down. Otherwise, all good.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von The Management am 6. Feb. 2024
Dear Wee Kuang Thank you for your detailed feedback pertaining to your recent stay at our resort. It is unfortunate to learn that we could not live up to your expectations on certain aspects.Our team is continuously enhancing the service and facilities therefore your feedback is important. Please rest assured that we will take the necessary actions to prevent any such future occurrence. Thank you again for sharing your thoughts and we look forward to welcoming you again on your next visit to Bintan Island.Warmest regards,The Management

10/10 – Hervorragend

Lennon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing Resort Stay
We love the lagoon at Treasure Bay. The hotel rooms are not the standard hotel types. We love the set up. There is nothing nearby hotel so it’s a good place to get away from crowd. U can dine in the resort restaurant or another one at Ammon hoyle just next door. The staff are superb friendly and helpful. U can be ferry by bungee if u don’t want to walk too much.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Management am 1. Nov. 2023
Dear Lennon,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

SHELLEY

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you very much to the team at Natra for making our stay such an enjoyable one! All the staff we met were very friendly and hospitable! It was easy to communicate with the staff.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Management am 25. Okt. 2023
Dear SHELLEY,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

Mabelline

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love our short stay here in Natra Bintan. Staff were so friendly and provide excellent service, especially Agus who took good care of us during our 3 days there.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Management am 12. Okt. 2023
Dear Mabelline,Thank you so much for sharing your amazing experience! We are truly delighted to hear how much you enjoyed your stay with us. We strive to deliver a memorable holiday for our guests, and we are truly delighted you received a taste of this experience during your stay. Nothing pleases us more than to know your visit was memorable.Once again thank you and please let us know if you need anything. We’re all looking forward to welcoming you back again soon.With warmest regards, The Management

10/10 – Hervorragend

mark

Aufenthalt von 2 Nächten im Mai 2023
Antwort von The Management am 20. Sept. 2023
Dear Mark,We would like to express our gratitude for your timely and perfect rating of your recent stay at our resort.If you require any assistance, please do not hesitate to reach out to us at your convenience.Warmest regards,The Management

10/10 – Hervorragend

Char Meng

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023
Antwort von The Management am 18. Sept. 2023
Dear Char Meng,We would like to thank you for giving the perfect rating and look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

ANG YU

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We booked 2 rooms at Natra Bintan with pool view, very beautiful place and well maintained! There is only one restaurant in Natra Bintan, of course you can get a buggy to go to another resort for food but must say restaurant at Natra Bintan is the better one. Free transport to-and-fro ferry terminal makes the stay very convenient and stressless! No need to bring cash, everything can be charged to the room or credit card. We enjoyed the stay there.
Aufenthalt von 2 Nächten im August 2023
Antwort von The Management am 15. Sept. 2023
Dear ANG YU,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. Regarding the restaurant, we will soon having the outdoor Patio which we made in garden - food truck concept located close to the crystal Lagoon at the very end corner of our tent area for the other option of our beloved guests when they would like to enjoy the easy bite comfort foods and beverages while enjoying the scenery of the Crystal Lagoon without need to walk down to the restaurant.If you're traveling to Bintan Island again soon, please don't hesitate to call us. We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023
Antwort von The Management am 18. Aug. 2023
Dear Beloved Guest,We would like to thank you for the rating given and we all look forward to welcoming you back to our resort. Please stay in touch through our social media Instagram or Facebook at @natrabintan for the update info and special offers.Warmest regards,The Management

10/10 – Hervorragend

Konomi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von The Management am 14. Aug. 2023
Dear Konomi,We would like to thank you for the rating given pertaining to your recent visit to our Resort. We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

Anfal

Aufenthalt von 2 Nächten im Juli 2023
Antwort von The Management am 4. Aug. 2023
Dear Anfal,We would like to thank you for taking time to give the perfect rating regarding your recent stay in our Resort. We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

8/10 – Gut

Nidhi, Singapore

Mit der Familie gereist
Gut: Sauberkeit
Overall fun stay due to the access to treasure bay. Unfortunately had many issues with the room key card which staff was quick to assist but multiple times creates inconvenience or bathroom shower area being clogged.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von The Management am 11. Juli 2023
Dear Nidhi,We would like to thank you for the rating given and for your time to share your feedback.It was with a heavy heart we read about your feedback. We strive to give every guest excellent service but clearly we failed to meet your expectations. Please rest assured that we will take the necessary actions to prevent any such future occurrence. We thank you again for sharing your thoughts as we definitely can learn from this and hope to get the chance to welcome you in our resort at the nearest future for better experiences.Warmest regards,The Management

10/10 – Hervorragend

Li Siang

Aufenthalt von 1 Nacht im Juni 2023
Antwort von The Management am 11. Juli 2023
Dear Li Siang,We would like to thank you for the perfect rating and we all look forward to welcoming you back again to our resort for another memorable holiday.Warmest regards,The Management

10/10 – Hervorragend

Chuen Wee

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were attentive and helpful, had a comfortable stay without any issues. There was a wide variety of food for breakfast and some dishes were rotated so we didn't feel bored of the spread.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Management am 11. Juli 2023
Dear Chuen Wee,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort. We are delighted to learn that you had an excellent stay Once again thank you for your feedback and we all look forward to welcoming you back to our resort for another memorable holiday.Warmest regards,The Management

8/10 – Gut

Florence

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a unique resort to have the sea sports facilities in pool like environment, safe fir all to enjoy.
Aufenthalt von 2 Nächten im April 2023
Antwort von The Management am 11. Mai 2023
Dear Florence,Thank you for your review and we really happy to know that you enjoy your stay with us.Should you need anything for your next visit, please feel free to inform us.Warmest regards,The Management

10/10 – Hervorragend

Lynne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2023
Antwort von The Management am 11. Mai 2023
Dear Lynne,Thank you for the score given and we hope that you had a lovely holiday in Bintan.Please inform us if you need anything. Warmest regards,The Management

10/10 – Hervorragend

Terence

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great team of staff , always very helpful & professional. Unique experience with an outdoor shower & a huge whirlpool.
Aufenthalt von 2 Nächten im April 2023
Antwort von The Management am 24. Apr. 2023
Dear Terence,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

Patrick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great 3 days Some more activities to choose from would be good Should be able to charge activities to the hotel ... bringing cash to pay was bothersome
Aufenthalt von 3 Nächten im April 2023
Antwort von The Management am 11. Apr. 2023
Dear Patrick,Thank you for your positive feedback regarding your stay and really happy to know that you are enjoying your stay with us. Regarding the activities that charge to the hotel it would be difficult for us to managed due the activities run by 3rd party called Treasure Bay Bintan and to avoid the mistaken when the pricelist is changes based on the seasons.Hope this experience will not bring any negative effect on your holiday moment. Once again, thank you and we all look forward to welcoming you back again.Best regards,The Management

8/10 – Gut

Shifeng

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly helpful staff. Lagoon is beautiful to play in. Too bad you have to pay for all the activities. It was our first glamping experience and the room is really nice. BBQ right outside the tent is highly recommended. They do all the prep and clean up so you just do the fun BBQ and eating. The walls are super thin (cloth). There was a child in the next tent who cried for a long time in the middle of the night. If you happen to have such neighbours, be prepared to have disturbed sleep.
Aufenthalt von 1 Nacht im März 2023
Antwort von The Management am 28. März 2023
Dear Shifeng,We would like to thank you for the rating given and for your time to share your feedback.It was with a heavy heart we read about your feedback. We strive to give every guest excellent service but clearly we failed to meet your expectations. Please rest assured that we will take the necessary actions to prevent any such future occurrence. We thank you again for sharing your thoughts as we definitely can learn from this, and hope to get the chance to welcome you in our resort at the nearest future for better experiences.Warmest regards,The Management

10/10 – Hervorragend

Sutomo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The food quality at the patio is pretty decent although it is slightly on the expensive side. The staffs are friendly and helpful. The room was clean and nice.
Aufenthalt von 1 Nacht im März 2023
Antwort von The Management am 21. März 2023
Dear Sutomo,Thank you for your feedback and the rating given, we really happy to hear from you and take note on the concern regarding food quality and the prices to elevate our service and meet guests satisfaction.Once again thank you, and we look forward to welcoming you back again for another memorable holiday in Bintan Island.Warmest regards,The Management

10/10 – Hervorragend

Amanda Yin Mei

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2023
Antwort von The Management am 21. März 2023
Dear Amanda Yin Mei,Thank you for the time and your effort in giving the perfect rating. Its mean so much for us and all of our team to ensure we deliver the perfect service to all of our guests.Once again thank you, and we look forward to welcoming you back again for another memorable holiday in Bintan Island.Warmest regards,The Management

8/10 – Gut

Vincent

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Except for weather we cannot control, it is fine
Aufenthalt von 2 Nächten im März 2023
Antwort von The Management am 8. März 2023
Dear Vincent, Thank you for taking the time to rate and provide a positive review. We are delighted to hear that you enjoyed your stay with us, despite the unexpected rain during your visit.Thank you for choosing Natra Bintan, a Tribute Portfolio Resort, as your home on Bintan Island. We are eager to welcome you back for another unforgettable vacation.Warmest regards,The Management

10/10 – Hervorragend

Awal liyah jaafar

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Clean, Quiet and Peaceful
Aufenthalt von 1 Nacht im Februar 2023
Antwort von The Management am 21. Feb. 2023
Dear Awal liyah jaafar,Thank you for your time in giving the feedback and the perfect rating, it's really happy to know that you are enjoying your stay in our Resort. Once again thank you for all the feedback, and we all look forward to welcoming you back again.Warmest regards,The Management

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von The Management am 21. Feb. 2023
Dear Beloved Guest,Thank you for rating and we all look forward to welcoming you back again.Warmest regards,The Management

8/10 – Gut

Yi Da

Aufenthalt von 1 Nacht im Januar 2023
Antwort von The Management am 8. März 2023
Dear Yi Da,Thank you for choosing Natra Bintan, a Tribute Portfolio Resort, as your home on Bintan Island. We are eager to welcome you back for another unforgettable vacation.Warmest regards,The Management

10/10 – Hervorragend

Kelvin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Strongly recommended for family with kids, resort staffs are outstanding and helpful
Aufenthalt von 3 Nächten im Januar 2023
Antwort von The Management am 28. Jan. 2023
Dear Kelvin,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

Anand

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff. Great property. Hot water not working. Smaller tank capacity. But overall great experience
Antwort von The Management am 28. Jan. 2023
Dear Anand,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We taking note on the water circulation and water tank as mentioned for our project list on elevate the guest experience. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

Hiroki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good staff!
Aufenthalt von 1 Nacht im Januar 2023
Antwort von The Management am 28. Jan. 2023
Dear Hiroki,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 – Hervorragend

Feiri

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A very good area for resting and away from city life
Antwort von The Management am 27. Dez. 2022
Dear Feiri,Thank you for your positive feedback and the perfect rating. We all look forward to welcoming you back again to our Resort.Warmest regards,The Management

8/10 – Gut

Paige

10/10 – Hervorragend

Yen Ping Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the big tv in the room which allow us to plug in our xbox. Hubby and daughter have a great time playing when it rained outside and lagoon is closed. Room is spacious and comfortable for 4 pax though the food choice at Patio restaurant is a bit limited. Kudos to all the staff who are friendly and quick response whenever needed help. Thanks for the great getaway at Natra Bintan👏👏
Antwort von The Management am 27. Dez. 2022
Dear Yen Ping Angela,Thank you for your positive feedback and the perfect rating. Really happy to read about your comment here and we all look forward to welcoming you back again to our Resort.Warmest regards,The Management

8/10 – Gut

Jenny

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The staff at the resort made a difference to our resort experience. Especially Dewi and Yuli, whom paid attention to our requests and always greeted us with a big smile.
Antwort von The Management am 22. Dez. 2022
Dear Jenny,we would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating. We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We will share your comment to Dewi and Yuli and they will be happy to hear your positive feedback. We all look forward to welcoming you and your family back at our Resort. Warmest regards, The Management

10/10 – Hervorragend

Samuel Jun Jie

Aufenthalt von 2 Nächten im Dezember 2022
Antwort von The Management am 22. Dez. 2022
Dear Samuel Jun Jiewe would like to thank you for the perfect rating. The comfort of our guests is of paramount importance to us. We all look forward to welcoming you and your family back at our Resort. Warmest regards, The Management

10/10 – Hervorragend

Kar Yin Kerry

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2022
Antwort von The Management am 22. Dez. 2022
Dear Kar Yin Kerry We would like to thank you for the perfect rating. The comfort of our guests is of paramount importance to us. We all look forward to welcoming you and your family back at our Resort. Warmest regards, The Management

10/10 – Hervorragend

Norjayati

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Weather too hot so can do much but enjoyed the resort. Good to rest n relax ur mind.
Aufenthalt von 3 Nächten im November 2022
Antwort von The Management am 22. Dez. 2022
Dear Norjayati,we would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating. The comfort of our guests is of paramount importance to us. We all look forward to welcoming you and your family back at our Resort. Warmest regards, The Management

6/10 – Okay

Theresa

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Too little activity and not even a mini mart within the hotel
Aufenthalt von 3 Nächten im November 2022
Antwort von The Management am 24. Nov. 2022
Dear Theresa,Thank you for your feedback regarding your recent stay in our Resort. Please be informed that the activities are runs by sister company, Treasure Bay Bintan Company which is located at the same area with our Resort. There is ATV, water activities, push bike and electric scooter available for guests who would like to explore our Resort further. Regarding the minimart, we have Grab & Go corner beside our Restaurant which provide the snacks, ice cream, and some items for daily needs. Once again, thank you for your feedback and we hope we can learn from this to elevate our service to our guests. We hope to have a chance to welcoming you back again for another memorable holiday.Warmest regards,The Management

8/10 – Gut

Lim Wen

Aufenthalt von 2 Nächten im November 2022