Dear Guest, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Cher Andreas, Nous vous remercions d'avoir pris le temps de noter le Sofitel Biarritz Le Miramar Thalassa sea & spa. Au plaisir de vous accueillir à l'occasion d'un prochain séjour sur la Côte Basque. Cordialement, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you found everything amazing during your stay at Sofitel Biarritz Le Miramar.Your satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in providing you with an exceptional experience.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another amazing stay in the near future.Kind regards,Juliette WattinneGuests Experiences & Quality Manager

Dear Guest,Thank you for taking the time to express your feelings following your recent stay at the Sofitel Biarritz Le Miramar.We're delighted to hear that our central location in Biarritz contributed to making your stay enjoyable. We take pride in our location and are glad that you found it to be excellent.We look forward to welcoming you again on your next visit to Biarritz!Kind regards,Juliette WattinneGuests Experiences & Quality Manager

Chère Madame,Nous vous remercions pour votre note 5*.Au plaisir de vous accueillir de nouveau lors d'un prochain séjour sur la Côte Basque,Cordialement,Juliette WattinneResponsable Qualité et Expérience Clients

Cher Monsieur,Nous vous remercions pour votre note 5 étoiles!Au plaisir de vous accueillir de nouveau,cordialement,Juliette wattinneResponsable Qualité et Expérience Clients

Dear Guest,Thank you very much for rating the Sofitel Biarritz Le Miramar Thalassa sea & spa.We hope we will have the pleasure to welcome you during a future trip in the Basque Country.Best Regards,Juliette WattinneGuests Experiences & Quality Manager

Cher Monsieur,Je vous remercie pour votre note 5 étoiles. C'est un plaisir de savoir que vous avez apprécié votre séjour parmi nous.Au plaisir de vous accueillir de nouveau lors d'une prochaine parenthèse Biarrote,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients

Chère Madame,Merci beaucoup pour votre commentaire cinq étoiles !Ce fut un plaisir de vous accueillir. Meilleures salutations,Juliette WattinneResponsable Qualité et Expérience Clients

Cher Client,Nous vous remercions pour votre note 5*.Au plaisir de vous accueillir lors d'un prochain séjour sur la Côte Basque,Cordialement,Juliette WattinneResponsable Qualité et Expérience Clients

Dear Sir,We fully understand your frustration regarding the situation you encountered when cancelling your reservation and sincerely regret any inconvenience this may have caused. However, we would like to remind you that at the time of booking, you chose a non-cancellable rate, which means that the booking cannot be cancelled without charge. This policy is clearly stated at the time of booking and is also confirmed in the booking confirmation you received by e-mail.Our strict cancellation policy enables us to guarantee advantageous rates to our customers. We understand that unforeseen circumstances may arise, however, we are obliged to uphold the booking conditions for all our customers.We look forward to welcoming you again,Yours faithfullyJuliette WattinneGuests Experiences & Quality Manager

Cher Monsieur,Je vous remercie pour votre note 5 étoiles que nous prenons comme un encouragement.Au plaisir de vous accueillir de nouveau pour un prochain séjour sur la Côte Basque,Cordialement,Juliette WattinneResponsable Qualité et Expérience Clients

Dear Guest,Thank you for taking the time to provide feedback on your recent experience with us.We feel very sorry that your stay at the Sofitel Biarritz le Miramar did not meet your expectations and that the quality of service provided by our ambassadors was not enough to make your stay enjoyable. Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust.Kind regards,Juliette WattinneGuests Experiences & Quality Manager

Dear Guest,Thank you for taking the time to write us such a kind review. It's a pleasure to read that you enjoyed your stay with us.We look forward to welcoming you back for another stopover in Biarritz.Kind regards,Juliette WattinneGuests Experiences & Quality Manager

Dear Guest,Thank you very much for your evaluation of the Sofitel Biarritz Le Miramar Thalassa sea & spa.We hope we will have the pleasure to welcome you during a future trip in the Basque Country.Best Regards,Juliette WattinneGuests Experiences & Quality Manager

Merci beaucoup d'avoir évalué le Sofitel Biarritz Le Miramar Thalassa sea & spa.Nous espérons avoir le plaisir de vous accueillir lors d'un prochain voyage au Pays Basque.Meilleures salutations,Juliette WattinneResponsable Qualité et Expérience Clients

Dear Guest,I would like to thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar.Although I am happy that you liked our ideal localion,I am sorry to read that your stay was not completely satisfying. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectations.Concerning our services, with your room, you of course have access to our spa (2 swimming pools, sauna, hammam and fitness center). Only the spa treatments do have extra cost. We hope we will have the opportunity to welcome you back and offer you a more pleasant stay.Kind regards,Juliette WattinneGuests Experiences & Quality Manager

Estimado Huésped,Gracias por tomarse el tiempo de expresar sus sentimientos tras su reciente estancia. Es un placer leer que ha tenido una agradable agradable.Esperamos poder darle la bienvenida de nuevo en la Costa Vasca,AtentamenteJuliette WattinneResponsable de Calidad y Experiencia del Cliente

Chère Madame,Nous sommes ravis de prendre connaissance de votre grande satisfaction au travers de l'excellente note que vous nous avez attribuée.Au plaisir de vous accueillir de nouveau sur la Côte BAsque,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients

Cher Monsieur,Merci beaucoup pour votre commentaire cinq étoiles !Ce fut un plaisir de vous accueillir. Meilleures salutations, Juliette WattinneResponsable Qualité et Expérience Clients

Dear Guest,Thank you so much for taking the time to share your review further to your recent experience at the Sofitel Biarritz le Miramar.It is such a pleasure to read that you fully enjoyed your experience with us, and thank you for underlining the thoughtfulness of our ambassadors.We hope we will have the pleasure to welcome you back during a future trip in the Basque CountryKind regards,Juliette WattinneGuests Experiences & Quality Manager

Chère Madame,Nous vous remercions d'avoir pris le temps de noter votre séjour au Sofitel Biarritz Le Miramar.Au plaisir de vous accueillir de nouveau sur la Côte Basque,sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients

Chère Madame,Nous sommes ravis de prendre connaissance de votre grande satisfaction au travers de l'excellente note que vous nous avez attribuée. Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir de nouveau,SincèrementJuliette WattinneResponsable Qualité et Expérience clients

Cher client,Nous vous remercions d'avoir pris le temps de noter le Sofitel Biarritz Le Miramar Thalassa sea & spa.L'entière satisfaction de nos clients étant notre priorité, n'hésitez pas à revenir vers moi par email si vous souhaitez développer plus en détails votre ressenti (juliette.wattinne@sofitel.com).Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients.

Cher Monsieur,Je vous remercie d'avoir pris le temps de noter votre séjour au Sofitel Biarritz Le Miramar.Au plaisir de vous accueillir de nouveau sur la Côte Basque,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients

Cher Monsieur, Je vous remercie pour votre commentaire suite à votre séjour et suis ravie de lire que vous avez passé un agréable moment parmi nous.Je suis désolée de la gêne occasionnée par les travaux et que vous n'ayez pas été prévenu. Ceci ont été prévu en dernière minute. Cependant, je m'assurerai auprès de mes collègues que tout le monde soit bien prévenu si nous venions à faire de nouveaux travaux.Au plaisir de vous accueillir de nouveau,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients

Cher Monsieur,Je vous remercie d'avoir pris le temps de nous laisser un commentaire suite à votre séjour. Je suis ravie de lire que celui-ci s'est bien passé, et je ne manquerai pas de le transmettre à nos ambassadeur, Frédérique en particulier.Au plaisir de vous accueillir de nouveau sur la côte Basque,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients

Dear Guest,thank you for taking the time to write a comment after your last stay in our hotel.I am pleased to read that you had a nice stay.I also took good note of your remarks regarding the breakfast and transfer it to our F&B manager.Looking forward to welcoming you again in Biarritz,Kind regards,Juliette WattinneQuality Manager and Guests Experience

Dear Guest,We thank you for your 5 stars review.Looking forward to hosting you again.Kind regards,Juliette WattinneGuests Experiences & Quality Manager

Dear Guest,Thank you for taking the time to let us know how you enjoyed your last stay in our hotel.I am delight to read that you had a nice stay thanks to how cosy atmosphere and our heated pool.I also take good note of your remarks concerning the use of the restaurant.We hope to have the pleasure to welcome you again in Biarritz,King regards,Juliette WattinneGuests Experiences & Quality Manager

Dear Guest,Thank you for taking the time to wright a comment regarding your last stay in our hotel.I am delight to read that you had a nice stay thanks to our great localisation, but also to our friendly staff.I also take good note of your remarks concerning the restaurant and will share it with our director.We hope to have the pleasure to welcome you again in Biarritz,King regards,Juliette WattinneGuests Experiences & Quality Manager

Cher Monsieur,Je vous remercie pour votre gentil commentaire suite à votre séjour au Sofitel Biarritz Le Miramar.Je ne manquerai pas de transmettre vos compliments à tous nos Ambassadeurs, et spécialement à nos voituriers, , qui seront sans aucun doute touchés par votre message.Au plaisir de vous accueillir de nouveau pour une nouvelle escale iodée,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Client

Dear Guest,Thank you for sharing your experience with us and taking your time to write us about your recent visit to Sofitel Biarritz.We feel very sorry that your stay at the Sofitel Biarritz le Miramar did not meet your expectations regarding the quality of service. I have shared your feedback about our facilities with our General Manager in order to take actions.Once again, thank you for taking the time to share your feedback. We hope to welcome you back and show you all our savoir faire.Best regards,Juliette WattinneGuests Experiences & Quality Manager

Cher monsieur,Merci d'avoir noter le Sofitel Biarritz Le Miramar.Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement sur la Côte Basque,Cordialement,Juliette WattinneResponsable Qualité et Expérience Client

Dear Guest,Thank you so much for taking the time to share your review further to your recent experience at the Sofitel Biarritz le Miramar.Your compliments regarding the staff has been shared to all our Ambassadors who were touched by your words.Also, please accept our sincerest apologies for the inconveniences caused by the AC and hot water. Be assured that your observations have been communicated to the management who will take the appropriate measures. We kindly inform you that hot water issue has been fixed.We hope we will have the occasion to offer you the service quality and experience we attend to reach during a future stay in Biarritz.Best regards,Juliette WattinneGuests Experiences & Quality Manager

Dear Guest, Thank you very much for your five-star review!It has been a pleasure to welcome you. Looking forward to welcoming you back for a next visit on the Basque Coast, and offer you another memorable stay,Warm regards,Juliette WattinneGuests Experiences & Quality Manager

Dear Guest, Thank you very much for your five-star review!It has been a pleasure to welcome you. Best regards,Juliette WattinneGuests Experiences & Quality Manager

Dear Guest,I regret to read that you were disappointed in your stay, and thank you for bringing this matter to our attention.I have well noted your remarks regarding the staff and I personally apologize for this situation. Rest assured that we will implement awareness measures among all ambassadors to maintain the high quality service we attend to offer to our guests.We hope you will give us a second chance to prove you this experience does not reflect the service quality we attend to deliver. We will be pleased to make you live a Magnifique stay during a future visit in Biarritz.Juliette WattinneGuests Experiences & Quality Manager