Außenpool, geöffnet von 06:00 Uhr bis 18:00 Uhr, Liegestühle

Bewertungen von The Smallville Hotel

5 out of 5
The Smallville Hotel
Damascus Road, Badaro, Museum District, Beirut

Bewertungen

8,8

Hervorragend

100 von insgesamt 183 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
57 von insgesamt 183 Gästebewertungen haben eine Bewertung von 8 - Gut" "
19 von insgesamt 183 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 183 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 183 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

8,8/10

Personal & Service

9,4/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Mitja

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stylishes Themenhotel
Sehr stylishes Themenhotel (Superheroes aus Cartoons), was dem Aufenthalt eine spezielle Note gibt. Sehr aufmerksames, nettes Personal und modern eingerichtete Zimmer. Added value: Schön dekorierte Bar im Erdgeschoss und trendy Restaurant im 16. Stock mit tollem Blick auf die Stadt.
Aufenthalt von 3 Nächten im August 2020
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 – Gut

Dieter

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gut mit leichten Schwächen.
Gute Lage in Badaro. Schöne große Zimmer. Leider nachts ziemlich laut und das Frühstück und der Frühstücksservice sollte an das gute Niveau des Hauses angepasst werden.
Aufenthalt von 3 Nächten im Februar 2018

8/10 – Gut

DerSir, London

Gut: Zustand der Unterkunft und Komfort des Zimmers
Abgelegene Lage (ohne Auto) aber modernes Hotel
Nettes Hotel in einer zentralen Lage, jedoch befinden sich keinerlei Shops in der Nähe. Das Personal ist jung und manchmal unbeholfen. Das Frühstück ist ein Desaster und sollten nicht mitgebucht werden. Hotelzimmer und Internet sind ausgezeichnet. Das Reinigungspersonal ist auch lobenswert.

10/10 – Hervorragend

ibrahim

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel and staff.
Aufenthalt von 9 Nächten im April 2024
Antwort von Lina am 30. Apr. 2024
Thank you for your Feedback, Hopefully we will see you soonBest RegardsLina MasriCluster Assistant Reservations Manager

10/10 – Hervorragend

Risal

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was a very good stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Lina am 30. Apr. 2024
Thank you for your Feedback, Hopefully we will see you soonBest RegardsLina MasriCluster Assistant Reservations Manager

6/10 – Okay

Maher

Mit der Familie gereist
Slow staff, but good
Aufenthalt von 1 Nacht im März 2024
Antwort von Mazen Saab am 13. März 2024
Thank you for your review.

10/10 – Hervorragend

Jil

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent!! Top choice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lina am 18. Feb. 2024
Dear M. JilThank you for your feedback, Hopefully we will have the Pleasure of welcoming you back at the Smallville Hotel Soon

10/10 – Hervorragend

maurice

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wow!!! I have to tell you I’ve been to 98 countries over 350 times. So I use hotels a lot. The staff at Smallville have become such a family away from home and the hotel itself is immaculate. Anytime I go to Beirut I usually stay here 1-2 nights of my trip. Love this place!!! Maurice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lina am 14. Feb. 2024
Dear Mr. MauriceThank you for your wonderful Review, it is our pleasure to welcome you at the Smallville Hotel, Hopefully you will see you soon.Best RegardsThe Reservations Department

2/10 – Ungenügend

vicken

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
payed twice online for expedia then at the reception (don’t know who’s responsible expedia or the employee at smallville). you have to give your car for the valet by a sudden annoying decision from the administration so carrying the luggage and walking for a mile is a must cz no near parking place. btw (i waited 15 minutes at the entrance and there was no valet.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mazen Saab am 12. Feb. 2024
Dear [Customer's Name],I sincerely apologize for the inconvenience you experienced during your recent stay at Smallville. Unfortunately, you encountered issues with double payment and a lack of valet service. I understand how frustrating and inconvenient this must have been for you.I assure you that your feedback has been noted, and we take this situation seriously. We will investigate the matter thoroughly to determine whether the responsibility lies with Expedia or the employee at Smallville.Furthermore, I apologize for the sudden decision regarding the valet service and the lack of nearby parking, which forced you to carry your luggage and walk a considerable distance. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.We will make every effort to address these issues promptly and provide you with a satisfactory resolution. Our team will get back to you as soon as possible to discuss the matter further and find a suitable solution.Once again, please accept our sincerest apologies for the inconvenience you experienced. We appreciate your understanding and patience.Best regards,

10/10 – Hervorragend

HENRI

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
excellent hotel and very convenient place
Aufenthalt von 4 Nächten im August 2023
Antwort von Lina am 5. Sept. 2023
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager

8/10 – Gut

francois

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Lina am 5. Sept. 2023
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager

10/10 – Hervorragend

Bassem

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic service, everything was on-point, highly recommended.
Aufenthalt von 8 Nächten im August 2023

10/10 – Hervorragend

Nisrine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The highlight of this hotel is its staff- extremely helpful, attentive, friendly and professional. You ask for something one second the other it’s in your room. Vibey hotel.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mazen Saab am 17. Juli 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

10/10 – Hervorragend

Dina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2023
Antwort von Mazen Saab am 17. Juli 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

8/10 – Gut

Bashar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall a great hotel, some issue with thr fixtures and drainage in the bathroom, but nothing serious. Had a couple of ants show up during my stay, again nothing serious. Room service food could use an upgrade for sure, tried a variety of options and was less than impressed.
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Mazen Saab am 17. Juli 2023
Thank you for sharing your feedback about your recent stay at our hotel. We are glad to hear that you had a great stay overall.We appreciate your feedback regarding the issues with fixtures and drainage in the bathroom, as well as the presence of ants during your stay. We apologize for any inconvenience that this may have caused, and we will address these issues to ensure that they do not happen again in the future.We also appreciate your feedback regarding the room service food. We take guest feedback seriously, and we will review our food options and make improvements to ensure that our guests have a better experience in the future.At our hotel, we take great pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon for an even better stay.Thank you for choosing our hotel.

10/10 – Hervorragend

Zeina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Mazen Saab am 17. Juli 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is our pleasure to know that we succeeded in making your stay a pleasant one.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

10/10 – Hervorragend

JENANNE, sherwood

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent staff and rooms are large and comfortable
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mazen Saab am 17. Juli 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is our pleasure to know that we succeeded in making your stay a pleasant one.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Mazen Saab am 29. Mai 2023
Dear Valid Guest,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations.Your feedback is incredibly valuable to us, as we strive to continuously improve the quality of our services and facilities. We will be sure to share your kind words with our team, as it will serve as a great source of motivation for us to continue providing exceptional service to our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 – Hervorragend

Hassan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Mazen Saab am 29. Mai 2023
Dear Valid Guest,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations.Your feedback is incredibly valuable to us, as we strive to continuously improve the quality of our services and facilities. We will be sure to share your kind words with our team, as it will serve as a great source of motivation for us to continue providing exceptional service to our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 – Hervorragend

Aditya

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome 5 day stay
Great new hotel with city central location, very friendly staff. Overall amazing experience.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Mazen Saab am 15. Mai 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 – Hervorragend

ghassan

Aufenthalt von 3 Nächten im April 2023
Antwort von Mazen Saab am 15. Mai 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards, [Your name/Hotel Name]

6/10 – Okay

Fouad

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Parking was extra, but I wasn't told that at check in, they hit me with it at check-out time. It would have been nice to know ahead of time.
Aufenthalt von 3 Nächten im März 2023
Antwort von Mazen Saab am 3. Apr. 2023
Dear Mr, Fouad,Kindly note that in the amenities section of Expedia, we mention that the parking fees are for an extra charge of USD 3 NET per 24 hours.we apologize for the inconvenience and hope to see you in the near future.Best Regards

10/10 – Hervorragend

Pedro

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff makes you fell at home,very nice breakfast and excellent coffe. The view from the rooftop pool is amazing and the room huge, clean and modern. If you wanna be happy just come here. No doubt if I come to Lebanon, which will happen for sure, I will definitely stay here again.
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Mazen Saab am 3. Apr. 2023
Dear Valued Guest,we would like to thank you for your review and we welcome you in the near future.Best Regards,

8/10 – Gut

Nnenna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Helpful staff. Superhero themed hotel. Small indoor pool which was what I truly needed. Basic breakfast but filling. Great burger restaurant downstairs.
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Berthe Barakat am 13. Feb. 2023
Thank you for you Feed back hope to see you soon

10/10 – Hervorragend

Rayane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Aufenthalt von 3 Nächten im November 2022
Antwort von Mazen Saab am 15. Mai 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 – Hervorragend

Maya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A practical and fun spot with professional staff
Aufenthalt von 5 Nächten im September 2022
Antwort von Berthe Barakat am 12. Okt. 2022
Thank You Maya you are always welcome to our Hotel.

10/10 – Hervorragend

MOHAMAD

Aufenthalt von 3 Nächten im September 2022
Antwort von Mazen Saab am 15. Mai 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

8/10 – Gut

Khaled

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2022
Antwort von Mazen Saab am 15. Mai 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

8/10 – Gut

John

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2022
Antwort von Super Mazen am 26. Sept. 2022
Dear Mr. John,Thank you for your feedback and we hope to welcome you in the near future.

10/10 – Hervorragend

JENANNE, sherwood

Aufenthalt von 2 Nächten im Juni 2022
Antwort von Mazen Saab am 15. Mai 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 – Hervorragend

Wael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Aufenthalt von 3 Nächten im Dezember 2021
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juni 2021
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2021
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2021
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 – Hervorragend

Matthew

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing rooftop pool
Comfortable modern rooms, with all the amenities. a business traveller requires. Amazing roof top bar and pool area to unwind. Good breakfast options. Good location .
Aufenthalt von 2 Nächten im November 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just excellent , location, service , quality , prices ...
Aufenthalt von 2 Nächten im Januar 2020
Antwort von General Manager am 8. Feb. 2020
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 – Hervorragend

Gabriella

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nice, but not worth the price
Cute, quirky themed hotel. I give top marks to the room itself as it was comfortable and very well equipped. Location was not great, not much around. Front desk staff were efficient and friendly, however i went to the top floor restaurant and had terrible service on both occassions. For the price i think you can do much better in Beirut.
Aufenthalt von 3 Nächten im November 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is unique. Modern and cozy at the same time. There is a superhero theme across the hotel, which is very cool. Rooms are comfortable and light. Cleanliness is spot-on. There is a small variety of restaurants and bars, but everything was very good. Good breakfast, nice snacks and drinks in the top floor, with nice views of the city. Staff exceeds any expectations. They are genuinely friendly and helpful. Extremely helpful I would say. I'm happy with our experience in this hotel and cannot recommend more. Really impressed with their level of service.
Aufenthalt von 3 Nächten im September 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Hervorragend

Patricia, Montreal, Canada

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The best service we receive in Lebanon! The staff super professional and nice. I really recommend this hotel that is well located in Beirut.
Aufenthalt von 1 Nacht im August 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 – Okay

Lama

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 – Gut

Carole

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Hervorragend

Sabina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Accogliente
Accogliente, ottima colazione
Aufenthalt von 4 Nächten im Mai 2019
Antwort von General Manager am 3. Sept. 2019
Dear Mrs.Sabina, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Hervorragend

Zakaria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotell
Bästa hotellet jag varit på hittills mycket bra mat väldigt rent och jätte bekvämt
Aufenthalt von 2 Nächten im Juli 2019
Antwort von General Manager am 3. Sept. 2019
Dear Mr. Zakaria, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Hervorragend

Zakaria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bra hotell
Jag hade det jätte bekvämt och trivdes mycket bra rekommenderar starkt till den som vill bo bekvämt
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay amazing hotel and staff would definitely stay there again
Aufenthalt von 3 Nächten im Juli 2019
Antwort von General Manager am 3. Sept. 2019
Dear Sir, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 – Okay

Jade

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
overall, the hotel has a quite an interesting. It is high tech relative to hotels in Lebanon, comfortable and spacious room, nice décor and amenities to fulfill your needs. The area that management should pay better attention to is the service. The team is young, eager, but lacks the skillset and customer engagement that would make this hotel a winner. Perhaps management should invest in improving training for customer facing staff to serve customer needs better. It happened that while we were there, they were hosting a wedding. Obviously, with all the commotion, the staff was overwhelmed, and some calls to the front desk were left unanswered and heard comments that I should come down to the lobby to be served. This I find unacceptable.
Aufenthalt von 1 Nacht im Juli 2019

4/10 – Schlecht

Verifizierter Reisender

Aufenthalt von 2 Nächten im Juni 2019
Antwort von Super Mazen am 7. Feb. 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager