Dear Mr Hector,We are truly sorry to hear about your experience. We made every effort to ensure your stay was seamless, including trying to reach out via messages and phone calls. We understand that finding a location can sometimes be challenging, and we regret any inconvenience you faced.We do kindly suggest that in future instances, if there are any challenges, please don't hesitate to reach out to us directly. Our team is always available to provide assistance and ensure a comfortable and enjoyable visit.Additionally, we believe that an accurate experience of our property can only be gained through a direct visit. It's possible that not having the chance to experience our recent improvements may have affected your perception. We would love the opportunity to provide you with a more comprehensive and positive experience.We sincerely hope you will consider giving us another chance to showcase the improvements we've made. We'd be delighted to welcome you back and provide you with an exceptional stay.Thank you for your feedback, and we look forward to the opportunity to turn your experience around.Best Regards Saint George Hotel Group Team