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Bewertungen von Grand Mercure Beijing Central

4 out of 5
Grand Mercure Beijing Central
6 Xuanwumen Nei Avenue Xicheng, Beijing, Beijing

Bewertungen

7,8

Gut

83 von insgesamt 270 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
107 von insgesamt 270 Gästebewertungen haben eine Bewertung von 8 - Gut" "
53 von insgesamt 270 Gästebewertungen haben eine Bewertung von 6 - Okay" "
20 von insgesamt 270 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 270 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,0/10

Personal & Service

7,6/10

Ausstattung

7,6/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Gutes Hotel in zentraler Lage
Zimmer groß und sauber, Frühstück (gegen Bezahlung) war einwandfrei.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Die Lage des Hotels ist sehr gut-das ist aber auch schon alles an positivem in diesem Hotel
Hotelmanagement war nicht erreichbar,Zimmer und Mobiliar sind unsauber und sehr stark abgewohnt,ekelhaft verschmutztes Bügelbrett,sehr nachlässiger Zimmerservice,schlecht ausgebildetes Personal,erworbene Punkte für gängige Hotelsysteme(z.B. A-Club) werden nicht gutgeschrieben, mangelhafte Rechnungslegung, Vermittlung von bewußt überteuerten Dienstleistungen(Taxi) durch leitendes Personal der Reception. Ich bin ca. 300 Tage eines Jahres in ca. 30 Ländern der Welt(Europa,Asien,UAE) unterwegs und nutze 4 bzw. 5 Sternehotels-dieses Hotel ist das schlimmste was ich je erlebt habe-ein ganz klares bloß nicht!!!!!!! Die Qualität der Speisen ist allerdingst wirklich gut!! Das, und die Lage das einzig positive. Mir ist bis jetzt völlig unklar wie sich Arccor so etwas erlauben kann. Bin wirklich sehr verärgert und erwäge rechtliche Schritte gegen das Hotel, da mir beweißbar durch das verhalten des Hotelpersonals ein materieller Schaden entstanden ist.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Lage ist ok. Sauberkeit der Zimmer idt maessig, aber fuer pekinger Verhaeltnisse wahrscheinlivh in Ordnung. Hotelpersonal ist aufmerksam und loesungsorientiert.

10/10 – Hervorragend

Dorine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect localisation, close to the metro. Very quiet area close to a shopping center, nice area to get diner and very close also to the main sites to visit in Beijing.
Aufenthalt von 4 Nächten im April 2024
Antwort von Rebacca Zhang am 16. Apr. 2024
Dear Ms DorineWe very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 – Gut

Roger

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I liked that most staff were helpful and spoke some English. I didn’t like the location as the immediate area around it was kind of deserted., you had to walk 10-15 min to closest metro or mall.
Aufenthalt von 2 Nächten im März 2024
Antwort von Rebacca Zhang am 26. März 2024
Dear Mr. RogerWe very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. The hotel is located in the bustling Xidan area in the center of Beijing, next to the Forbidden City, the National Center for the Performing Arts and the Financial Street. Only a short walk from Metro Lines 1, 2 and 4. Providing warm, comfortable and convenient service to our guests has always been the focus of our work, Sincerely yours,

6/10 – Okay

Ryan, Redding

Aufenthalt von 4 Nächten im Januar 2024

8/10 – Gut

Ta-Hui

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
飯店服務員態度很好
Aufenthalt von 5 Nächten im Dezember 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Xiaoping

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
pleasant stay
amazing breakfast, close to subway station, convenient and comfortable!
Aufenthalt von 5 Nächten im August 2023

8/10 – Gut

Hong Xin

Aufenthalt von 3 Nächten im Mai 2023

8/10 – Gut

Xiaoli

Aufenthalt von 1 Nacht im April 2023
Antwort von 北京西单美爵酒店 am 4. Mai 2023
尊敬的顾客您好，非常感谢您在百忙之中分享了您的入住体验，您对酒店点评是对我们工作最大的鼓励，为客人提供温馨、舒适、安全、卫生的环境一直是我们工作的重点，北京西单美爵酒店期待与您的再次相遇。祝您生活愉快!

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2021

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location, room very comfortable.
Aufenthalt von 1 Nacht im Juli 2021

10/10 – Hervorragend

ZHIHAN

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2021

2/10 – Ungenügend

Jia

Aufenthalt von 1 Nacht im Dezember 2020

2/10 – Ungenügend

Jia

Aufenthalt von 1 Nacht im Dezember 2020

8/10 – Gut

Ming

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
酒店位置还行，但设施比较旧
酒店位置还行，但设施比较旧
Aufenthalt von 2 Nächten im Januar 2020

6/10 – Okay

祿

Gut: Sauberkeit und Personal & Service
浴室漏水嚴重（上2次也是一樣），向服務人員反應，換了一間房。但是房間非常老舊，床也已經老舊的可以換新啦！大致上還行但需要大面積的整修。
Aufenthalt von 3 Nächten im Dezember 2019

10/10 – Hervorragend

Elza

Aufenthalt von 15 Nächten im November 2019

2/10 – Ungenügend

Naranjargal

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2019
Antwort von simon am 7. Jan. 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Okay

Khang Whuai

Aufenthalt von 11 Nächten im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2019
Antwort von simon am 7. Jan. 2020
Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
とてもきれいな部屋で、快適に過ごせました。
Aufenthalt von 2 Nächten im November 2019
Antwort von simon am 7. Jan. 2020
この度は、Grand Mercure Beijing Central でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

6/10 – Okay

Zhaoyang

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Zhaoyang, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manag

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good location
Location is quite good near metro and shopping area and attractions. Gym was not very good for a 4-star.
Aufenthalt von 4 Nächten im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2019

6/10 – Okay

expedia

hotel normal
Room booked was Superior Room King Bed with 355 sq feet (33 sq meters) but it was not It was only 25 sq and bed queen. very so high price but so so
Aufenthalt von 5 Nächten im Oktober 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manag

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 4 Nächten im September 2019

10/10 – Hervorragend

jenny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2019

6/10 – Okay

john

Gut: Sauberkeit
Adequate, not great.
Nice rooms. Mediocre food at buffet restaurant. No bar - had one in the lobby but it’s closed. You can relax only in the noisy restaurant - not good. reasonably good location. On the map it looks close to Tiananmen and Forbidden city, but scale is deceiving. Was much further than we anticipated.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear John, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

6/10 – Okay

abdullah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Abdullah, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
National Day Chaos
The location is great and so was the room but because of National Day, we had to leave the hotel very sudden one day earlier than expected. We just found a note laying on the floor saying that the road and nearby MRT stations would be closed off. We originally had to check out on ND and after we got the note and went to speak with an employee, we where told I wasn’t possible due to the closure. We therefor abruptly had to pack our bags and find another hotel outside of the city center. We were promised the money back for that last night within 2/3 days but haven’t received anything yet.
Aufenthalt von 5 Nächten im September 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

8/10 – Gut

John

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2019

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 15 Nächten im August 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

6/10 – Okay

Seungho

Gut: Sauberkeit und Zustand der Unterkunft
The bath tub and the show are not switched well. There is no infomation of the prices of items in the mini bar. Wi-fi is not good.
Aufenthalt von 2 Nächten im September 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Seungho, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

4/10 – Schlecht

W

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
1) room smells smoking soaked 2) sofas has cigarette holes, 3) surface of chair are peeled off like aged.
Aufenthalt von 6 Nächten im August 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
보통.
다른 호텔 처럼 영어는 잘 안 통합니다. 다만 시내 중심이라 이 곳 저곳 이동은 편합니다.
Aufenthalt von 1 Nacht im September 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
단기로 나쁘지 않아요.
다른 중국 호텔도 마찬가지겠으나. 영어 안 통해서 불편했습니다. 주변에 식당들이 많지 않았으나 호텔은 편했습니다.
Aufenthalt von 2 Nächten im September 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im August 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

8/10 – Gut

BERNARD

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im August 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
北京市西單附近性價比很高的酒店
時常到北京出差，以北京在地的四星級酒店而言，意外地發現這家的性價比頗高！ 位於宣武門附近交通很方便，環境卻不會太吵雜。前台服務極佳，升等的房間很乾淨，床也舒適。下次到北京西單附近出差仍會選擇這家。
Aufenthalt von 1 Nacht im Juli 2019

8/10 – Gut

Ya Cing

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2019

10/10 – Hervorragend

Patrice, Bonnelles

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Séjour très agréable
Séjour agréable, hôtel très bien situé et personnel aimable et disponible. Aide pour s’inscrire aux visites de sites touristiques, conseils divers très utiles
Aufenthalt von 2 Nächten im Juli 2019

10/10 – Hervorragend

Patrice, Bonnelles

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Séjour agréable
Hôtel parfait et très bien situé 🙂
Aufenthalt von 3 Nächten im Juli 2019

8/10 – Gut

Yuz, 東京

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
2回目の宿泊になるが、前回よりもよい印象を持った。おそらく宣武門内大街に面した明るい部屋だったためだと思う。部屋が清潔に保たれていることなどは、このホテルの継続的な努力の表れだと考えている。
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Dominic Sun am 14. Nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2019

8/10 – Gut

Huilin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
地點方便的酒店
離地鐵近，但商家較少
Aufenthalt von 2 Nächten im Juni 2019

10/10 – Hervorragend

KISHOR

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
grand mercure - the best place to stay
Super experience, if you happen to be in Beijing only prefer this place to stay
Aufenthalt von 1 Nacht im Juni 2019

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
I was disappointed by this property with respect to two key areas: (1) The main restaurant on 2nd floor for breakfast, lunch and dinner was mediocre at best. Food was cold, poor quality, The quality of the food was poor and not appetizing at all. Note, the restaurant on the 3rd floor was good, had dinner there twice and found it very good, fresh and flavorful; (2) We reserved a non-smoking room however stepping out of the elevator onto the floor our room was on (10th) all we could smell was the smell of cigarette smoke in the hallways and this smell was present in our room as well (not as strong as the hallways).
Aufenthalt von 3 Nächten im Juni 2019
Antwort von Dominic Sun am 13. Juni 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Dominic Sun am 3. Juni 2019
Dear valued guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manager