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"The staff was absolutely lovely. Very helpful, friendly and alert of our well being. Thank you so much for tje nice stay!"

"Sehr schön"

" Our stay at the Mercure Bedford Hotel was extremely disappointing and unacceptable. The hotel is not at all as shown in the pictures online. What we experienced on site was completely different and a major visual disappointment. In our opinion, this hotel does not deserve a 4-star rating. Upon arrival, we were given a room where the toilet did not flush and the water would not drain. The carpet was very dirty, and the bed duvet was visibly stained. We had to change rooms three times before finally being given a room where at least the toilet was working, which caused unnecessary stress and inconvenience. The hygiene and maintenance standards were far below expectations. I have formally complained via email to the hotel management and requested a refund, however to date I have received no response. I would not recommend this hotel and will not stay here again."

"The hotel is very good value for money, very modern, good restaurant. Staff is generally friendly but sometimes not fully competent."

"Das Hotel war an sich in Ordnung. Leider war das Zimmer sehr warm. Klimaanlage gab es nicht und das Fenster hätte man Max 10cm öffnen können, was wir aber wegen den ganzen Insekten davor auch nur kurz gemacht haben. Für die 25£/Nacht bekam der Hund beim Check in ein extra Türschild (Do Not disturb/attention mit einer Pfote) und mehrmals den Hinweis den Hund nie, nie alleine im Zimmer zu lassen. Außerdem gab es auf dem ganzen Gelände und im Hotel keinen Mülleimer außer im Zimmer."