6/10 – Okay
Tereza, Frankfurt, Hessen
6. Jan. 2016
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Top Service But Not 5 Stars Hoel Facilities
We stayed in Premier for 5 days between 28.12 till 02.1.16. The staff was very friendly and highly professional which made us very happy with the overall service. However, the facilities the hotel offers are by no means 5 stars class. We booked a double room which was announced on the Expedia website with 40 sqm but it was 25 sqm at best - we could hardly open our both suitcases and had to jump over them 5 days during our stay. There was free w-lan in the entire hotel but in the rooms it hardly ever worked. There were absolutely no free sockets in our room apart from the bath so to recharge our cell phones we had to unplug the phone and the lamps in the room. The room was not well isolated, so whenever the people next door smoked on the balcony, our room was full of smoke as well. The housekeeping was only selectively exchanging towels or refilling the shampoos, lotions, etc.
The spa was nice with an outdoor jacuzzi and we had really great massages, but the spa is clearly too small for the size of the hotel and it has no recreational/ relaxing area - there are only 5-6 sun-chairs around the pool which were always packed! It was also annoying that in 80% of the cases the lady at the spa told me she cannot give us any towels because they are being washed - would advise management to plan better - we have never experienced that in any other 5 star hotel. All in all - next time we go to Bansko, we won't stay in Premier.