Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
980 von insgesamt 1805 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
980
531 von insgesamt 1805 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
531
183 von insgesamt 1805 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
183
73 von insgesamt 1805 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
73
38 von insgesamt 1805 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
38
8,8/10
Sauberkeit
9,0/10
Personal & Service
8,6/10
Ausstattung
8,4/10
Zustand der Unterkunft
8,6/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Stefan
4. Okt. 2023
Gut: Sauberkeit
Stefan
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Stephen, Front Office Manager am 5. Okt. 2023
Thank you Stefan for taking the time to rate your recent stay with us at Banff Park Lodge. I am pleased to see that you enjoyed your stay!
10/10 – Hervorragend
Bernhard
12. Okt. 2021
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles ok
Bernhard
Aufenthalt von 3 Nächten im Oktober 2021
Antwort von Justïnek Walter - FD Supervisor am 12. Okt. 2021
Vielen Dank für eine perfekte Onlinerezension
We really Appreciate the perfect review!
I hope we can welcome you back to the Hotel in the near future!
10/10 – Hervorragend
Suzanne
Mit dem Partner gereist
28. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a great stay! Great location. Very walkable for shops and dining as well as hiking trail access right next to property. Staff was very helpful and pleasant. we did not eat in restaurant on site as there are so many options in town but did do Happy Hour in bar and it was very nice!
They were in the midst of a huge remodel but our stay was not impacted, they are doing a great job managing it. They have a really nice spa with steam room and pool etc... I wish I had known about !
I would highly recommend The Bluebird Cafe across the street amazing food and service! As well as the Grizzly House in town for fondue experience!
We will definitely stay here again!
Suzanne
Aufenthalt von 3 Nächten im Mai 2024
10/10 – Hervorragend
Dorian
Mit der Familie gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Property is right downtown and easy access to the Banff core.
Dorian
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Jin
Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
26. Mai 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very knid
Jin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Amanda am 26. Mai 2024
Thank you for your review Jin, we are delighted you enjoyed your stay!
4/10 – Schlecht
John
Mit dem Partner gereist
18. Mai 2024
Verbesserungswürdig: Sauberkeit
Right in the middle of town
John
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Banff Park Lodge am 21. Mai 2024
Dear John,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. As we're located in downtown Banff, we strive to provide convenience and accessibility to the town's amenities. If there are any specific concerns you'd like to discuss further, please don't hesitate to reach out to us directly.Warm regards,Gigie VergaraGuest Services Supervisor
8/10 – Gut
Sharnjit
Mit der Familie und kleinen Kindern gereist
16. Mai 2024
Gut: Ausstattung und Zustand der Unterkunft
The only concern there was no fan in the room it was hot.
Sharnjit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Banff Park Lodge am 21. Mai 2024
Dear Sharnjit, Thank you for your feedback. We apologize for any discomfort you experienced due to the temperature in your room. We want to reassure you that each room is equipped with a thermostat and a fan control dial on the wall for your convenience. We're sorry if this wasn't clearly communicated to you during your stay. Additionally, we do have portable fans available upon request to ensure your comfort. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.Kind regards,Gigie VergaraGuest Services Supervisor
8/10 – Gut
Fabio Oliveira
Mit der Familie gereist
14. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was good
Fabio Oliveira
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Stephen, Front Office Manager am 15. Mai 2024
Thank you Fabio for taking the time to rate and review your recent stay with us at Banff Park Lodge. I am pleased to see that you enjoyed your stay!
10/10 – Hervorragend
Jacqueline
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great pool area and lounge & really liked the 2 free drinks for VIP access.
Jacqueline
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Amanda am 15. Mai 2024
Good mornign Jacqueline, thank you for your review! We are so glad you've enjoyed our pool and lounge. Have a great day!
10/10 – Hervorragend
Dejan
Mit der Familie und kleinen Kindern gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the pool. This time we went with our 9 month old. The staff was so great!
Dejan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Amanda am 15. Mai 2024
Thank you for the review Dejan, We are so glad you and your young family enjoyed the pool! We look forward to hosting you again soon.
10/10 – Hervorragend
Christine
Mit einer Gruppe gereist
12. Mai 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Has heated underground parking
Christine
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Fernanda am 12. Mai 2024
Dear Christine,Thank you for sharing your feedback with us! We're delighted to hear that you appreciated our heated underground parking facility. Providing convenient amenities like this is part of our commitment to ensuring a comfortable and enjoyable experience for all our guests.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Fernanda Nieto Front desk Agent
4/10 – Schlecht
Hawkin
Mit dem Partner gereist
12. Mai 2024
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
For what we paid I was very disappointed to see old garbage, and candy behind our night stands from previous guests who stayed in the room. Was hoping for a romantic get away but it was not clean and did not meet my expectations at all especially for the price I paid.
Hawkin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Fernanda am 12. Mai 2024
Dear Hawkin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please rest assured that we have addressed the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights do not recur. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we deeply regret that we did not meet this standard during your stay.We understand the significance of a romantic getaway and we are truly sorry that your experience did not reflect the tranquil and enjoyable stay we strive to provide. Your feedback serves as a valuable tool for us to improve, and we are committed to taking the necessary steps to prevent similar incidents in the future.We would be grateful for the opportunity to make it up to you. Should you consider giving us another chance, please don't hesitate to contact us directly, and we will do our utmost to ensure that your next visit surpasses your expectations.Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and restore your confidence in our services.Warm regards,Fernanda NietoFront Desk Agent
6/10 – Okay
Julianna
10. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Construction in our wing
Julianna
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Joe am 10. Mai 2024
Hello Julianna, Thank you for taking the time to review your stay. I'm sorry it was affected by the construction. We are working to make sure they cause as little disturbance as possible. If you return to Banff in the future we would love to welcome you back to our new improved rooms. Thank you again, Joe Sams, Front Desk Supervisor
10/10 – Hervorragend
Siddharth
7. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice property and helping staff
Siddharth
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Banff Park Lodge am 10. Mai 2024
Dear Siddharth,We're delighted to hear you had a wonderful stay and that our staff could assist you. Your kind words mean a lot to us. We hope to welcome you back soon for another fantastic experience!Kind regards,Gigie VergaraGuest Services Supervisor
10/10 – Hervorragend
Logan
Mit dem Partner gereist
2. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very clean and smelt fantastic, was very easy to walk everywhere and staff was very friendly
Logan
Aufenthalt von 3 Nächten im April 2024
Antwort von Banff Park Lodge am 2. Mai 2024
Dear Logan,Thank you for taking the time to leave a review! We are so happy to hear you enjoyed your stay with us. If you return to Banff in the future we look forward to hosting you again!Warm regards,Gigie Vergara
6/10 – Okay
LORENA
1. Mai 2024
LORENA
Aufenthalt von 3 Nächten im April 2024
Antwort von Serina, Front Desk Supervisor am 24. Mai 2024
Dear Lorena,Thank you for taking the time to rate us. We appreciate your feedback and are always striving to improve our services. We hope to have the opportunity to serve you better in the future.Best regards,Serina, Front Desk Supervisor
4/10 – Schlecht
imperial
30. Apr. 2024
Gut: Sauberkeit
Construction noises early in the morning from renovation projects in the building
imperial
Aufenthalt von 2 Nächten im April 2024
Antwort von Joe am 2. Mai 2024
Hello Imperial, Thank you for taking the time to review your stay and I'm sorry it was not what you was hoping for. While our renovations take place we are trying to make the transition for guest as seamless as possible and make for a relaxing stay. I'm sorry this was not delivered. Your feedback is welcome and I will pass this on. thank you again,Joe SamsFront Desk supervisor
10/10 – Hervorragend
XIAOTING
30. Apr. 2024
XIAOTING
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 21. Mai 2024
Dear Xiaoting, Thank you for your perfect rating and positive feedback. We appreciate your support and hope to welcome you back to Banff Park Lodge soon.Warm regards,Gigie VergaraGuest Services Supervisor
8/10 – Gut
giovanni, toronto
Geschäftlich gereist
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
location and setting
giovanni
Aufenthalt von 2 Nächten im April 2024
Antwort von Joe am 29. Apr. 2024
Hello, Thanks for the review! I'm glad you enjoyed our incredible location in the heart of Banff national park and we would love the opportunity to welcome you back in the future. Thank you again, Joe Sams, Front Desk Supervisor
2/10 – Ungenügend
Shahan
Mit der Familie gereist
28. Apr. 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
the hotel was under reno in one of their sections ajd offcours they selected us a room in thier ,3rd floor with no escalator . terrible room, not the same to what they posted in pictures . we just wasted our money on it
Shahan
Aufenthalt von 1 Nacht im April 2024
Antwort von Joe am 29. Apr. 2024
Hello Shahan, Thank you for taking the time to review your stay and I'm sorry it was not up to your expectations. While we are trying to work around the renovations so that they have as little impact as possible I understand this can affect your stay. The rooms themselves have all the same furniture and layout so I apologize if this was not advertised clearly. Thank you again, Joe Sams, Front Desk Supervisor
8/10 – Gut
Nicholas
Mit einer Gruppe gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice place
Nicholas
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Banff Park Lodge am 29. Apr. 2024
Dear Nicholas, Thank you for your feedback! We're glad to hear you enjoyed your stay at Banff Park Lodge. If there's anything specific you appreciated or any suggestions you have for improvement, we'd love to hear more. Warm regards,Gigie VergaraGuest Services Supervisor
6/10 – Okay
louis
27. Apr. 2024
Gut: Sauberkeit
louis
Aufenthalt von 2 Nächten im April 2024
Antwort von Banff Park Lodge am 29. Apr. 2024
Dear Louis,Thank you for sharing your experience here at Banff Park Lodge. Your feedback is valuable to us. If there are any aspects of your stay at Banff Park Lodge that we can improve upon, please don't hesitate to let us know. We strive to provide the best possible experience for all our guests.Kind regards,Gigie VergaraGuest Services Supervisor
8/10 – Gut
Kim
26. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kim
Aufenthalt von 2 Nächten im April 2024
Antwort von Banff Park Lodge am 29. Apr. 2024
Thank you for choosing Banff Park Lodge, Kim! We're pleased to hear you had a positive experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out. We look forward to welcoming you back soon!Kind regards,Gigie VergaraGuest Services Supervisor
10/10 – Hervorragend
Jasdeep
Mit der Familie gereist
25. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Need microwave
Jasdeep
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 25. Apr. 2024
Dear Jasdeep,Thank you so much for the 5-star review! We're happy to hear that you had a fantastic experience with us. If you have any future travel plans, don't hesitate to reach out. We'd love to assist you again!Kind regards,Gigie VergaraGuest Services Supervisor
10/10 – Hervorragend
Dorina
24. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dorina
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 25. Apr. 2024
Dear Dorina,Thank you so much for the 5-star review! We're glad to hear that you had a fantastic experience with us. If you have any future travel plans, don't hesitate to reach out. We'd love to assist you again!Warm regards,Gigie VergaraGuest Services Supervisor
10/10 – Hervorragend
Lily
Mit dem Partner gereist
23. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
friendly staff and convenient location
Lily
Aufenthalt von 1 Nacht im April 2024
Antwort von Joe am 23. Apr. 2024
Thank you for taking the time to review your stay Lilly. I's great to hear our team were able to provide the excellent service we strive for and you enjoyed our incredible location on the doorstep of Banff township.We would love to welcome you back in the future,Joe SamsFront Desk Supervisor
10/10 – Hervorragend
Corrine
23. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Corrine
Aufenthalt von 1 Nacht im April 2024
Antwort von Joe am 24. Apr. 2024
Thanks for the five stars Corrine. We look forward to seeing you again in the future. Joe Sams, Front Desk Supervisor
10/10 – Hervorragend
Alison
22. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very quiet great check in located close walking distance to down town Banff
Alison
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 22. Apr. 2024
Dear Alison,Thank you for your positive review and for choosing to stay with us at Banff Park Lodge. We're pleased to hear that you found our location convenient for exploring downtown Banff and that you enjoyed a peaceful and quiet stay with us. Our team strives to provide efficient and friendly check-in experiences, so we're glad to hear that you found your check-in process great. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Warm regards,Virginia VergaraGuest Services Supervisor
10/10 – Hervorragend
marc
Mit der Familie und kleinen Kindern gereist
22. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay was great. Check in was easy as was parking. The indoor pool, hit tubs were refreshing. The steam room was incredible. It was amazing. Left completely refreshed. My kids loved it. The breakfast buffet was yummy. Well worth the price. The kids are free. We originally booked a stay at Tunnel Mountain Resort only to realize that we paid $250 for a basement room. We quickly cancelled at Tunnel Mountain Resort and got our refund from Expedia. Then my wife saw Banff Park Lodge and we booked there which was a great decision. Even though it was one night we highly recommend it and would gladly stay there again.
marc
Aufenthalt von 1 Nacht im April 2024
Antwort von Joe am 23. Apr. 2024
Thank you for taking the time to writes such a great review. It's lovely to hear you family enjoyed their time here. Should you return to Banff in the future we would love to welcome you back. Joe SamsFront Desk Supervisor
8/10 – Gut
roger
21. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
M
roger
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 22. Apr. 2024
Dear Roger,Thank you for taking the time to share your experience at Banff Park Lodge. We are delighted to hear that your overall experience was positive. We appreciate your feedback and hope to welcome you back soon.Kind regards,Gigie VergaraFront Desk Supervisor
10/10 – Hervorragend
Cynthia
Mit der Familie und kleinen Kindern gereist
20. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
pool and hot tub and buffet breakfast delicious
Cynthia
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 21. Apr. 2024
Dear Cynthia,Thank you so much for leaving a review! We're happy to hear that you enjoyed our pool, hot tub, and buffet breakfast during your stay. Your satisfaction is our top priority, and we're delighted that we could contribute to making your experience with us enjoyable. We hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards,Virginia VergaraGuest Services SupervisorBanff Park Lodge p. 403.762.4433e. vvergara@banffparklodge.com
10/10 – Hervorragend
Carlynn
Mit der Familie gereist
20. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was very nice. Spacious room on a quieter street. The mobile check in and the underground parking were great bonuses. We also really enjoyed the pool and hot tub area. The only downside was the internet was very spotty and didn’t work at times.
The staff were all very nice and helpful. Wouldn’t hesitate to stay here again. Even with the construction upgrades they are doing we barely noticed it.
Carlynn
Aufenthalt von 2 Nächten im April 2024
Antwort von Banff Park Lodge am 21. Apr. 2024
Dear Carlynn, Thank you for taking your time to leave a review. We're delighted to hear that you enjoyed your stay with us and found our spacious rooms, mobile check-in, underground parking, and pool and hot tub area to your liking. Your feedback about the internet is duly noted, and we apologize for any inconvenience it may have caused. Rest assured, we're actively working to improve our internet connectivity to ensure a seamless experience for all our guests.We truly appreciate your kind words about our staff, and we're thrilled to hear that they were able to enhance your stay with their friendliness and helpfulness. Your satisfaction is our priority, and we're grateful for your understanding regarding the construction upgrades.It would be our pleasure to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more pleasant, please don't hesitate to let us know. Thank you once again for choosing to stay with us.Warm regards,Virginia VergaraGuest Services SupervisorBanff Park Lodge p. 403.762.4433e. vvergara@banffparklodge.com
8/10 – Gut
Robert
18. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Robert
Aufenthalt von 2 Nächten im April 2024
Antwort von Banff Park Lodge am 10. Mai 2024
Dear Robert,Thank you for your 4-star review! We're glad you enjoyed your experience. If there's anything we can do to make your next stay even better, feel free to let us know. We look forward to welcoming you back!Kind regards,Gigie VergaraGuest Services Supervisor
10/10 – Hervorragend
Michael
Mit der Familie und kleinen Kindern gereist
18. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great with kids
Michael
Aufenthalt von 2 Nächten im April 2024
Antwort von Joe am 18. Apr. 2024
Thanks for the great rating Michael. We are so glad you and your family enjoyed your time here and look forward to welcoming you back in the future. Warm regards, Joe Sams Front Desk supervisor
10/10 – Hervorragend
tiffany
17. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
tiffany
Aufenthalt von 1 Nacht im April 2024
Antwort von Joe am 18. Apr. 2024
Thanks for the top rating Tiffany. We would love to welcome you back in the future. Warm regards, Joe Sams, Front Desk Supervisor
8/10 – Gut
Angela
16. Apr. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
.
Angela
Aufenthalt von 4 Nächten im April 2024
Antwort von Joe am 17. Apr. 2024
Thank you for the 4 stars Angela. Joe Sams, Front Desk Supervisor
10/10 – Hervorragend
Justin
15. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
stayed her last night bought another hotel room was a good stay
Justin
Aufenthalt von 1 Nacht im April 2024
Antwort von Joe am 17. Apr. 2024
Thanks Justin for the great feedback. Its always good to know when a guest enjoyed their time with us. We hope to welcome you back in the future. Warm regards, Joe Sams, Front Desk Supervisor
10/10 – Hervorragend
Justin
Mit der Familie gereist
14. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
first time in banff awesome place, super friendly staff
Justin
Aufenthalt von 1 Nacht im April 2024
Antwort von Joe am 14. Apr. 2024
Hello Justin, Thank you for such great feedback from your stay. The team here will really appreciate your comments. We would love to welcome you back in the future should you return to Banff. Warm regards, Joe Sams, Front Desk Supervisor
8/10 – Gut
Sandra
12. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sandra
Aufenthalt von 1 Nacht im März 2024
Antwort von Joe am 13. Apr. 2024
Thank you for the feedback Sandra. We look forward to welcoming you back in the future. Warm regards, Joe Sams, Front Desk Supervisor
4/10 – Schlecht
Thao
Mit der Familie gereist
11. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Walkable to Banff Ave, other than that the property is outdated with poor wayfinders/signage. The parking garage could use a pressure wash as it was very dusty. We only stayed there because of a dance competition held at this hotel.
Thao
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 12. Apr. 2024
Dear Thao,We appreciate your feedback. Thank you for bringing these concerns to our attention. We are currently in the process of renovations to enhance our property, including updates to improve signage and the overall appearance of our parking garage. Your comments are valuable to us, and we hope to provide an improved experience on your next visit. Thank you for choosing Banff Park Lodge.Kind regards,Gigie, Front Desk Supervisor
10/10 – Hervorragend
Angela
Mit der Familie gereist
11. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I thought it was very clean and nice for the price better than competitors at the same price
Angela
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 12. Apr. 2024
Dear Angela,Thank you for your positive review. We're delighted to hear that you found our hotel very clean and a great value compared to other options. Providing exceptional cleanliness and value for our guests is a top priority for us. We appreciate your kind words and look forward to welcoming you back to Banff Park Lodge in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Thank you for choosing us for your Banff accommodations!Warm regards,Gigie,Front Desk Supervisor
6/10 – Okay
Cecily
10. Apr. 2024
I didn't like that we were charged an extra $20/night for a mountain view room, only to have that "view"that were blocked by the trees immediately outside the
Cecily
Aufenthalt von 2 Nächten im März 2024
Antwort von Banff Park Lodge am 12. Apr. 2024
Dear Cecily,Thank you for sharing your feedback. We apologize for any disappointment caused by the mountain view room and the obstructed view by nearby trees. Your comments are important to us, and we will review our room descriptions and policies to ensure accuracy and transparency for our guests. If there's anything else we can do to improve your experience, please feel free to reach out to our team directly. We appreciate your understanding and hope to welcome you back for a more enjoyable stay at Banff Park Lodge.Warm regards,Gigie,Front Desk Supervisor
10/10 – Hervorragend
susan
Mit der Familie gereist
9. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location, nice views, hot tub and pool were great after each day of skiing!!
susan
Aufenthalt von 3 Nächten im April 2024
Antwort von Joe am 10. Apr. 2024
Hello Susan,Thank you for such a great review. It was a pleasure having you here with us. I'm glad you took full advantage of our amazing amenities. we would love to welcome you back in the future should you return to Banff.Warm regards, Joe Sams, Front Desk Supervisor
10/10 – Hervorragend
Hailey
Mit dem Partner gereist, Mit einer Gruppe gereist
9. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay, nice pool. has available above parking for oversized trucks/SUV's. good walking distance from many restaurant's and shops.
Hailey
Aufenthalt von 2 Nächten im April 2024
Antwort von Joe am 10. Apr. 2024
Hello Hailey,Thank you for taking the time to leave a review, we value feedback from guests such as yourself! We're glad to hear that you enjoyed our convenient location in downtown Banff, just a short walk from Banff Ave. It was a pleasure having you stay with us, and we hope to see you again in the near future. Warm regards, Joe Sams, Front Desk Supervisor
8/10 – Gut
louis
9. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
louis
Aufenthalt von 1 Nacht im April 2024
Antwort von Banff Park Lodge am 12. Apr. 2024
Dear Louis,Thank you for your review. We're glad to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back to Banff Park Lodge in the future. Kind regards,Gigie, Front Desk Supervisor
6/10 – Okay
Les
Mit der Familie gereist
7. Apr. 2024
Gut: Sauberkeit und Personal & Service
Rooms weren’t ready for check in and beds were very uncomfortable
Les
Aufenthalt von 2 Nächten im April 2024
Antwort von Joe am 8. Apr. 2024
Hello Les, Thanks for taking the time to review your stay. I'm sorry once again for the delay in getting to your room. I'm thankful it did not take away from your stay too much. We would love the opportunity to welcome you back in the near future to one of our amazing renovated rooms. Thank you again, Joe Sams, Front Desk Supervisor
8/10 – Gut
James
Mit der Familie gereist
7. Apr. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel is older and shows it. Very close to main street Banff which is nice... Only about 4 min walk to shopping and restaurants.
James
Aufenthalt von 2 Nächten im April 2024
Antwort von Joe am 8. Apr. 2024
Thanks for the 4 stars James. It's great to know you enjoyed your time with us. I'm glad you managed to take full advantage of our great location. We are currently refurbishing the hotel and we would love to welcome you back to our new improved rooms. Thank you again, Joe Sams, Front Desk Supervisor
8/10 – Gut
Audrey
Mit dem Partner gereist
7. Apr. 2024
Gut: Ausstattung
We always enjoy the food at Terrazo.
Audrey
Aufenthalt von 3 Nächten im April 2024
Antwort von BPL am 7. Apr. 2024
Dear Audrey,Thank you for taking the time to leave a review. We appreciate your kind words. We look forward to hosting you soon!Kind regards,Gigie, Front Desk Supervisor
10/10 – Hervorragend
Ryan
Mit der Familie gereist
7. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
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Ryan
Aufenthalt von 3 Nächten im März 2024
Antwort von Banff Park Lodge am 7. Apr. 2024
Dear Ryan,Thank you for your 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back soon for another wonderful stay!Best regards,Gigie, Front Desk Supervisor
8/10 – Gut
Joseph
Mit dem Partner gereist, Mit einer Gruppe gereist
5. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel location was central, good size rooms & pool amenities. The room included bathrooms supplies except no hand lotion? A first..then underground parking required $14 per night. These should be included.
Joseph
Aufenthalt von 2 Nächten im April 2024
Antwort von Banff Park Lodge am 6. Apr. 2024
Dear Joseph,Thank you so much for your thoughtful review! We're delighted to hear that you appreciated our central location and enjoyed the recreational facility we offer. Regarding parking, we apologize for any confusion. Our underground parking is indeed optional, offering guests convenience and security. We understand your concerns about the additional fee, and we regret if this wasn't made clear during your stay. While our parking option comes with a fee, we also want to inform you about the street parking available in town. Street parking does have hourly rates, and it's important to note that spaces can be limited. However, there is the benefit of free parking from 8 PM to 8 AM, though it does not guarantee a saved spot if you leave.In addition, we do provide lotions upon request to ensure a comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay!Kind regards,GigieFront Desk Supervisor