Pros
The staff is both knowledgeable, thoughtful, helpful and patient. Of all the included breakfasts, this one was considerably better than the rest. The selection was excellent and the food was well prepared. The view of the fjord from our room was spectacular.
Cons
We were assigned to a room on the 4th floor which wasn't a huge issue for us. However, the elevator only went to the 2nd floor. If you're not traveling light or can't carry your bags 1 or 2 flights of stairs at altitude this could be a problem as there was no bell service to provide assistance.
Tips
If you're taking the fjords cruise that originates in Flam, you might consider skipping the bus back to Flam as that ship stops at the Aurland dock. That will both save time a few dollars and long boarding lines at Flam but be aware that you might sacrifice securing a better seat that you might have gotten by boarding at Flam. If you wish to board at Flam and are taking the early morning cruise you will need to book a ride on a private van the the evening prior as the bus and ferry lines do not operate sufficiently early to get you to Flam in time for the cruise departure. Also note that taxis are few. The hotel can assist with the booking.