Fassade der Unterkunft

Bewertungen von The Spencer Hotel

4 out of 5
The Spencer Hotel
9-17 Byron Avenue, Auckland

Bewertungen

8,4

Sehr gut

430 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
379 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
116 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
52 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Ralf

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel ist sehr sauber und das Personal sehr zuvorkommend.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Jo-Anne am 25. Jan. 2024
Hi Ralf, thank you so much for your positive review! We are so pleased that you had such a great stay with us! We look forward to welcoming you back again soon!

10/10 – Hervorragend

juergen

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Jo-Anne am 16. Nov. 2023
Thank you for your review! We are so pleased that you had a great stay with us! We hope to welcome you back again soon!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Großes, komfortables u. sehr gut geführtes Haus.
Das viereinhalb Sterne Hotel bietet großen Komfort, eine gute Küche, ein hervorragendes Frühstück u. einen sehr guten Service. Es liegt auf einer dem Zentrum von Auckland gegenüberliegenden Insel mit optimalem Zugang zu Stränden und Buchten sowie zur nahe gelegenen Fähre nach Auckland. Aus einigen Zimmern hat man einen hervorragtenden Blick auf die Bucht von Auckland.

8/10 – Gut

JBO, Fürth

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gutes Hotel mit tollem Blick auf Auckland City
Da wir nur eine Nacht waren, kann ich nicht sehr viel berichten und am anderen Tag noch Feiertag war ehrlich gesagt nichts los.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
great
Very good!

8/10 – Gut

Rhiannon

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
We loved the pool and spa. In our toilet back part kept filling up to much then it would over flow into the toilet. this kept waking me up every 30min-hour, thinking someone else was in our room. Due to kids being asleep didn’t want to ask for another room. The bed and pillows super comfy. Lady at reception was very professional and freindly.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jo-Anne am 2. Apr. 2024
Hi Rhiannon. Thank you so much for your review! Apologies for any inconvenience caused by your toilet - we will attend to this asap! Despite that, I am so delighted that you had a great stay with us! We do hope to welcome you back again soon!

10/10 – Hervorragend

Jaden

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Really enjoyed our stay, residents were lovely to talk to while having a spa and staff at reception was amazing and helpful.
Antwort von Jo-Anne am 24. März 2024
Hi Jaden - thank you for your positive review! We are delighted that you had a great stay with us, and we look forward to welcoming you back again soon!

6/10 – Okay

Katja

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked where it was..staff was lovely. The bed was very hard and the foyer could do with some air freshener. Otherwise cant complain.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jo-Anne am 24. März 2024
Thank you for your review Katja! The staff will so appreciate this positive feedback! I am delighted that you had a great stay! We do hope to welcome you back again soon.

6/10 – Okay

Jean

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Lovely staff and fantastic views from 10th floor and very clean pool and hot pool was lovely! Diwn side was drier in suite not working after swim so ended up with wet togs and towels and no restaurant open, no bar open and when we stay in a supposed hotel we expect not to be charged $35 fir room service every day on top of $270 nz per night. Reception floor needs revarnishing badly! We've stayed here before in 2020 but this would be our last stay unless refurbished.
Aufenthalt von 3 Nächten im März 2024
Antwort von Jo-Anne am 24. März 2024
Hi Jean, thank you for your review! I am delighted that you had a great stay with us! Our staff will appreciate this positive feedback. It is wonderful to hear you that enjoyed our views, our pool & spa! Sadly, our restaurant did not survive covid, we are working our way back to being a full-service hotel with restaurant and bar facilities onsite. Apologies for any inconvenience caused.

8/10 – Gut

Sharon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A nice place to stay, staff are friendly and is close to the local shops, transport and beach.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jo-Anne am 20. März 2024
Hi Sharon, thank yo so much for your lovely review! We are delighted that you had a great stay with us. We look forward to welcoming you back again soon, kind regards

10/10 – Hervorragend

Yong

Aufenthalt von 8 Nächten im Februar 2024
Antwort von Jo-Anne am 2. Apr. 2024
Hi Yong - thank you for the great feedback! We are so pleased that you had a great stay with us. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Brendan

Aufenthalt von 6 Nächten im Februar 2024
Antwort von Jo-Anne am 24. März 2024
Thank you Brendan for your great review! We look forward to welcoming you back again soon!

8/10 – Gut

Kenneth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Although the property is becoming a little dated the stay was still a good option being close to close proximity to cafes restaurants and transport.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Jo-Anne am 28. Feb. 2024
HI Kenneth! Thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!

10/10 – Hervorragend

Tracy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My regular choice of accommodation when in Takapuna on business. Great location, friendly staff, and the rooms have everything I need
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jo-Anne am 26. Feb. 2024
Thank you Tracy for your great review! We love this positive feedback - it's greatly appreciated! We look forward to welcoming you back again soon!

8/10 – Gut

Robin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Neharika am 17. Feb. 2024
Thanks for your feedback. We really appreciate it!!

8/10 – Gut

Tyson

Gut: Sauberkeit, Personal & Service und Ausstattung
Great location. Hotel is a little dated.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jo-Anne am 7. Feb. 2024
Thank you for your 4 star rating Tyson! We look forward to welcoming you back again soon!

10/10 – Hervorragend

Raksha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was located centrally with gorgeous views and facilities such as pool and spa. Me and my partner enjoyed our stay.
Antwort von Jo-Anne am 1. Feb. 2024
Hi Raksha! Thank you so much for your wonderful review! I agree - our location is great and so central to the shops and the beach! I am delighted that you enjoyed the spa and the pool! We look forward to welcomng you back again soon!

10/10 – Hervorragend

Peter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jo-Anne am 30. Jan. 2024
Hi Peter! Thank you for your wonderful review! We look forward to welcoming you back again soon!

6/10 – Okay

Ange

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Would not have known this was a VIP status hotel. Had to ask for perks, she then replied "it's just 2 drink vouchers" asked.if they were with the info.given & she replied no & went to get them. No room upgrade offered/mentioned. Beds were uncomfortable and rooms not serviced during 2 night stay. The pool is great for Summer and spa pool bigger than most. Nice view over the city from room. Also easy walk to array of dinning options. Bath room looked a little dated.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jo-Anne am 30. Jan. 2024
Hi Ange! Thank you so much for providing your review - this gives us good feddback on areas for us to improve. Our front desk staff are usually very on the ball with our upgrades / VIP's - we will get on top of this and ensure more training is done. I apologise for any inconvenience caused. Our rooms are serviced every 3rd day. I am so delighted that you enjoyed the pool and spa! And I agree, our views are spectacular! We do hope to welcome you back again soon!

8/10 – Gut

Pru

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jo-Anne am 1. Feb. 2024
Thank you Pru for your positive review! We are delighted that you had a wonderful stay!

10/10 – Hervorragend

Brent

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
2 nights in Takapuna
Buis trip, always great to stay here, handy to everything I need, central yet far enough out to work for me
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jo-Anne am 26. Jan. 2024
Hi Brent! Thank you so much for your review! We are so happy that you enjoyed your stay with us! We agree, we are so perfectly situated, central to everything! We look forward to welcoming you back again soon!

6/10 – Okay

Megan

Mit der Familie und kleinen Kindern gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Didn’t realise we weren’t getting our room serviced until every third day (we were only staying three days). Had to ask every day for milk and coffee. Also no one manning the desk so you have to ring or go back later. Location was great for walking to restaurants and shopping and beach which was great. Hubby happy as had a pod coffee in the room but again had to ask for more pods.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Jo-Anne am 21. Jan. 2024
Hi Megan, thank you for your review! Yes, our rooms are only serviced every 3 days, sorry if this caused any inconvenience. So glad that hubby was happy with coffee machine and that you enjoyed the views and our location! We do hope to welcome you back again soon!

4/10 – Schlecht

Kathryn

Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
I have stayed at the Spencer Hotel a number of times last year and have the room to be of good quality and clean. This stay, however, was disappointing in terms of on arrival in my room finding an unclean bathroom. The plughole of the bath/shower was filled with hair from previous guests. Once I had removed most of this the plug was continually blocked while the shower was on. As well as this, the TV in the lounge was out of action showing a weak signal sign on the screen. There were a number of other issues withthe overall cleanliness and state of the room. Overall disappointing. I did receive an apology from the receptionist on check out though.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jo-Anne am 23. Jan. 2024
Hi Kathryn, Thank you for your review - your feeedback is so valuable to us. We pride ourselves in high standards of cleanliness so we will address the issues that you raised as a matter of urgency. I sincerely apologise for the poor experience. This feedback will used as learning curve for our House Keeping Team, and we will ensure that more training and supervision is given to ensure this doesn't happen again! We will endeavor to provide ongoing exceptional service and we hope to welcome you back again soon.

8/10 – Gut

Brett, North Ryde

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The rooms at the Spencer are becoming dated. The paint on the roof in the shower was all flaky and falling off. Our room was not cleaned the entire stay. On day 3 we had to all and ask to replace our towels. We used to love staying here but I feel that may have been our last visit.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Jo-Anne am 18. Jan. 2024
Hi Brett, thank you so much for your review and for providing feedback on your recent stay. We will investigate the paint as a matter of urgency. We service our rooms every 3rd day - we apologise if you were unaware of this. But you can certainly get fresh towels anytime you need! We hope that you give us a chance to rectify this expereince for you and we hope to welcome you back again soon!

8/10 – Gut

Penelope

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Jo-Anne am 16. Jan. 2024
Hi Penelope - thank you for your positive review! We appreciate the feedback! Kind regards,

8/10 – Gut

Lisa

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jo-Anne am 16. Jan. 2024
Hi Lisa, thank you for your positive review - we appreciate the feedback! Kind regards,

6/10 – Okay

Jane

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jo-Anne am 16. Jan. 2024
Thank you for your review Jane! We hope to welcome you back again, kind regards

10/10 – Hervorragend

David

Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Jo-Anne am 21. Jan. 2024
Thank you David for your great review - we hope to welcome you back again soon!

10/10 – Hervorragend

Donna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel,excellent location,walking distance to everything,beach,shops,dining.. Rooms have everything,amazing views.Gym equipment great and pool.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jo-Anne am 16. Jan. 2024
Hi Donna! We really appreciate your wonderful and positive review! We are delighted that you had a great stay with us and that you were happy with your room and our ameneties! We hope to welcome you back again soon, kind regards,

6/10 – Okay

Wisam

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
A bit of mildew in the bathroom needs better cleaning
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jo-Anne am 16. Jan. 2024
HI Wisam, thank you for your review and for providing us with valuable feedback! We will address the mildew as a matter of urgency, kind regards

10/10 – Hervorragend

derek

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Was quiet
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jo-Anne am 16. Jan. 2024
Hi, thank you for your positive review Derek! We hope to welcome you back again soon!

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jo-Anne am 16. Jan. 2024
Hi Robert - thank you for your positive review - we apprecaite your feedback ! We hope to welcome you back again soon! Kind regards,

6/10 – Okay

Samantha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Great service but we had coffee in our tea and coffee box
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jo-Anne am 19. Dez. 2023
Hi Samantha, Thank you for your review! We are so happy that you had a great stay with us. We look forward to seeing you again soon! Kind regards

8/10 – Gut

Lee-Ann

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Spencer Hotel was quiet and with in walkable distance to shops and restaurants and the Bruce Mason Centre
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jo-Anne am 19. Dez. 2023
Hi Lee-Ann, Thank you so much for you review. We are delighted that you had a wonderful stay with us.We look forward to welcoming you back again soon, 'Kind regards

10/10 – Hervorragend

Tracy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jo-Anne am 10. Dez. 2023
Thank you for your response Tracy, we are delighted that you had a great stay with us and look forward to welcoming you back again soon!

10/10 – Hervorragend

Meredith

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Great location to beach, playground and eateries. We had amazing view. Pool and spa were great. Only thing was dust on side cabinets. Would recommend. Lovely helpful staff
Antwort von Neharika am 17. Feb. 2024
Thank you for your feedback. We really appreciate it!!

8/10 – Gut

Jacqueline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Last minute booking
It was a great stay
Aufenthalt von 1 Nacht im November 2023
Antwort von Jo-Anne am 5. Dez. 2023
Hi Jacqueline, thank you so much for your positive review. We are dleighted that you had a wonderful stay with us and look forward to welcoming you back agaon soon!

8/10 – Gut

Nishiyama

Aufenthalt von 1 Nacht im November 2023
Antwort von Jo-Anne am 16. Jan. 2024
HI Nishiyama - thank you for your wonderful review! We are so glad that you had a great stay with us, kind regards

10/10 – Hervorragend

Per

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sweden
Nice hotel and pools
Aufenthalt von 1 Nacht im November 2023
Antwort von Neharika am 5. Nov. 2023
Thank you for your feedback. We really appreciate it!!

8/10 – Gut

Kay

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
We turned up at 1pm during the storm and they allowed us to check in early. Great service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Neharika am 5. Nov. 2023
Thank you for your feedback. We really appreciate it!!

10/10 – Hervorragend

Steve

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place , very spacious room
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jo-Anne am 1. Nov. 2023
Hi Steve, thank you for your wonderful feedback! We look forward to welcoming you back again soon!

8/10 – Gut

Paula

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely view and could walk everywhere
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jo-Anne am 29. Okt. 2023
Hi Paula, thank you so much for your lovely review. We are so delighted that you had a great stay with us. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Tracy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location close to the beach, shops, dining etc and only 15 minutes drive to the CBD (outside of peak traffic times!). Appreciate the friendly staff too
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jo-Anne am 17. Okt. 2023
Hi Tracy! Thank you for your wonderful review. We are so pleased that you had great stay with us and enjoyed our location! Our staff are truly fantastic, and this feedback is greatly appreciated! We look forward to welcoming you back again soon.

8/10 – Gut

Carol

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jo-Anne am 16. Okt. 2023
Thank you for your review Carol! We appreciate your feedback and we are so pleased that you had a great stay with us - we look forward to welcoming you back again soon!

10/10 – Hervorragend

Tracy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location - close to the beach, shops, bars, cafes, restaurants. Also close to the motorway and only 15 mins into the city
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jo-Anne am 11. Okt. 2023
Hi Tracy! Thank you so much for your wonderful review! We are delighted that you had a great stay with us. Our hotel is very centrally located, and we are so pleased that you enjoyed our location! We look forward to welcoming you back again soon!

10/10 – Hervorragend

Brent

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
a few nights in Auck
Great place to stay, nice if there was some room servicing, after 3 days would have expected, well located easy walk and heaps of eating options
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Jo-Anne am 9. Okt. 2023
HI Brent, thank you for your wonderful review. We are delighted that you had a great stay with us. The Hotel is very centrally located and we are pleased that you enjoyed the location! Looking forward to welcoming you back again soon!

8/10 – Gut

Moana, Mount Maunganui

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was cozy and clean. Nice having a later check out time of 11am. Will definitely stay again 😃
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jo-Anne am 8. Okt. 2023
Hi Moana, thank you so much for your review! We are so delighted that you had a wonderful stay with us! We look forward to welcoming you back again soon!

10/10 – Hervorragend

Rachel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always amazing we stay when ever we come to Auckland ! We love the pool
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jo-Anne am 8. Okt. 2023
Hi Rachel! Thank you so much for your review. We are so pleased that you enjoyed the pool, and that you had a great stay with us. We look forward to welcoming you back again soon!

6/10 – Okay

Bhuwan

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Check in and out was good. Room was nice and clean but very poor service . No towels ,soap, body wash scanty! You had to ask for it which should be automatic .VIP access was a joke with 2 can of coke.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jo-Anne am 8. Okt. 2023
Hi Bhuwan, thank you so much for your review. We are pleased that you had a smooth check in and out. We apologise for any inconvenience caused with your personal care amenities. Our rooms are quipped with enough for 2 guests, but should you need more, we will gladly assist. We are so pleased that you were satisfied with your room, and we will definitely take your feedback on board as we continually strive for excellent service delivery.

10/10 – Hervorragend

Jane

Aufenthalt von 1 Nacht im September 2023
Antwort von Jo-Anne am 1. Okt. 2023
Hi Jane, thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!