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Bewertungen von Sofitel Auckland Viaduct Harbour

5 out of 5
Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Avenue, Auckland

Bewertungen

9,2

Wunderbar

711 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
208 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
50 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
13 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,4/10

Personal & Service

9,0/10

Ausstattung

9,4/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Tino

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 11 Nächten im November 2023
Antwort von Reto Borer am 2. Dez. 2023
Dear Mr.TinoWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 – Hervorragend

Nicole

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great new hotel, amazing location near the harbour, shopping and restaurants.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reto Borer am 8. Okt. 2023
Dear NicoleWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

8/10 – Gut

Wolfgang

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Modernes Hotel in guter Lage
Sehr gute Lage zur Erkundung von Auckland und insbesondere des Hafengebietes. Guter Service, sehr modern, wenn auch etwas überteuert
Aufenthalt von 5 Nächten im Februar 2020
Antwort von GRM am 5. März 2020
Bonjour, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

10/10 – Hervorragend

ralf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Hotel und super Lage zum Hafen, große, komfortable Zimmer, toller Service - mit einer kleinen Einschränkung: im Frühstücksbereich täte eine Aufstockung des Personals sicher gut.
Aufenthalt von 2 Nächten im Januar 2020
Antwort von GRM am 18. Feb. 2020
Bonjour, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Service in perfekter Lage. Viele Highlights sind fussläufig zu erreichen. Die Zimmer sind sehr sauber und ruhig. Schade das wir dieses tolle Hotel nur eine Nacht vor unserem Heimflug genießen durften.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von DB am 21. Okt. 2019
Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed our hotel location , service deliver by our ambassadors and the comfortable room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

10/10 – Hervorragend

Norbert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wohlfühlhotel
Optisch ein Genuss, die Zimmer Spitze, war zweimal da, immer wieder gern, Restaurant Köasse

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Stay at Sofitel Auckland
Excellent service and a great room

6/10 – Okay

Laura v. W., Hamburg

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Auf keinen Fall 5 Sterne...
Das Sofitel liegt sehr gut am Viaduct Harbour von Auckland. Leider sind ein Großteil der Zimmer zum Innenhof ausgerichtet - man blickt auf ca 30 andere Betten (auch aus unserer Junior Suite heraus). Hinter dem Hotel befindet sich eine neue sehr große Baustelle - alle Zimmer in diese Richtung sind ungenießbar! Zimmerservice ist OK, ab und zu wurden Gläser nicht ausgewechselt und schmutzig stehen gelassen und wir wurden leider auch nach Anruf an der Rezeption "vergessen". Wirklich enttäuschend war das sog. Spa: der Pool ist schmutzig und es gibt genau drei Stühle im Poolraum - im Bademantel dort einen regnerischen Tag verbringen geht also bei der Anzahl der Gäste nicht. Das Restaurantpersonal war teilweise schroff und unfreundlich "Sie haben an einem Freitag nicht reserviert? Dann gehen Sie bitte". Eine Alternative oder Reservierung für einen Folgetag vorzuschlagen hätte uns besser gefallen. Wir waren 10 Tage in einer Junior Suite und weitere drei in einem Viaduct Harbour View Zimmer (sehr klein, keinerlei Fächer für die Garderobe etc). Wir würden nächstes Mal sicher ein anderes Hotel für unseren Aufenthalt wählen. Vor allem die sehr schlechte Aussicht (selbst bei den "guten Zimmern") hat uns erschreckt. Empfang/Rezeption waren ausnahmslos freundlich, kannten derlei Nachfragen auch ganz offensichtlich schon zur Genüge...

4/10 – Schlecht

anders, Stockholm

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not a pleasant stay
Many things didnt work. And when asking for a late check out they were full. But at a hefty if it would be possible. Not a place i will return to. There are so many other hotels that are better.

10/10 – Hervorragend

Christoph, Hannover, Deutschland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes Hotel zu günstigem Preis
Sehr freundlich, elegant, zuvorkommend und vornehm. Dazu noch recht preisgünstig. Nicht ganz zentral gelegen aber das tut nur der Fitness gut wenn man in die Stadtmitte zu Fuß etwa 7-8 Minuten läuft. Nur zu empfehlen.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Simone

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Was will man mehr?
Das Sofitel hat alles, was das Herz begehrt. Zudem ist es nahe am Stadtzentrum und auch viele gute Restaurants sind nur einen Katzensprung entfernt. Wir würden dieses Hotel jederzeit wieder buchen!

10/10 – Hervorragend

Manuela, Nürnberg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles stylisches Hotel am Hafen
Das Hotel liegt sehr günstig am GHafen, von wo aus man zu Fuß zu den Hafenrestaurants, aber auch in das Stadtzentrum laufen kann. Wir hatten ein großes, sehr sauberes Zimmer zum Wohlfühlen und können das Hotel wärmstens weiterempfehlen.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Giulia

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone. Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spacious comfortable room.
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Erin

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Steve, Corsham

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reto Borer am 11. Apr. 2024
Dear Stevethanks so much for the feedback I apologize for the delay in getting your room key. We checked the temperature of the swimming pool but the set temperature was on 23C which is our standard temperature. I do apologize that you impression was to cold.looking forward to welcoming you back in the near future. kind regards RETO BORER

10/10 – Hervorragend

Gail

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We experienced wonderful hospitality in a beautiful hotel on the water.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Reto Borer am 11. Apr. 2024
Thanks so much for the nice comment i will forward to the team my hope is to welcome you back in the near future.with kind regardsRETO BORER

6/10 – Okay

Joe Dean

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.
Aufenthalt von 6 Nächten im März 2024
Antwort von Reto Borer am 28. März 2024
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.All you comment shave bee noted specially about the breakfast buffet and we will investigate and make amendments on the points you mention if necessary. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 – Okay

Janet, New York

Geschäftlich gereist
A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reto Borer am 11. Apr. 2024
Dear JanetThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.i will discuss your comments in regard to the BRF buffet with our Chef ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Reto Borer

10/10 – Hervorragend

RICK

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers
Aufenthalt von 1 Nacht im März 2024
Antwort von Reto Borer am 28. März 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 – Hervorragend

Jonathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel in a great location. Room was spacious & breakfast was excellent.
Aufenthalt von 2 Nächten im März 2024
Antwort von Reto Borer am 28. März 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reto Borer am 1. März 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

2/10 – Ungenügend

David

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reto Borer am 1. März 2024
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Okay

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Just ok, nothing great. We found the staff were no better than average. Not worth the money.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reto Borer am 1. März 2024
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 – Gut

john

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment in regard to flower have been noted and we working to get this rectified.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

THIERRY PIERRE

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent souvenir
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Jamie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Jack

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
UK travellers
This is a really comfortable hotel with attentive service. Location is fabulous, right by the waterfront. The hotel pool was lovely. Excellent breakfast Would stay here again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Gut

james

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 – Ungenügend

Brian

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First, I should like to say I almost NEVER leave reviews. HOWEVER...this hotel deserves a scathing assessment. I have stayed at many Sofitels throughout the world and have always found them to be well-managed and worth the extra expense. That does NOT apply to this hotel. Good luck finding reception. I literally asked the people in reception where it was! They did not bother to o much as greet us let alone help. Apparently no rewards for Expedia Gold First room: Perfectly clean but with completely broken AC and about 85 degrees inside. Asked for a new room and were told maintenance would fix it. Checked 2 hours later and they stated they hadn't heard from maintenance, nor checked on room but it was probably fixed. It was not. Finally asked for a new room. Directed to new room that smelled horrible--like stale cologne, febreeze and carpet cleaner, albeit with working HVAC. Asked for another room still. FInally after schlepping 4 bags and sundry other items we found a room with functional AC that smells like mildew (actually). Decided after 16 hour flight this would have to do. At no point was any remedy offered for any of this. Bottom line: Worst hotel experience I can recall at any higher end stay...and I've stayed in a lot of them. I could NOT have been more disappointed.
Antwort von Reto Borer am 6. Feb. 2024
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

6/10 – Okay

Patrick

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Herbert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Personalized reception
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Katherine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wedding night bliss
We spent our wedding night in your gorgeous hotel, the complementary champagne and sweets were much appreciated!! Thank you!!! The bedding was a dreamy and soft, really perfect! We also LOVED the bathtub.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Victor, san juan

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Reto Borer am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Meghan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reto Borer am 1. März 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Qun

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Sarah

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reto Borer am 1. März 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 – Hervorragend

Shelley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Glenn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay
The hotel was lovely, and well positioned. However disappointing that my suite didn’t have marina views as expected from the website pictures.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Reto Borer am 14. Dez. 2023
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

8/10 – Gut

Gilson

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Auckland Dinner
The hotel has a great location The staff is really lovely They just need to improve on their delivery Service could be faster And rather questionable at times Overall great
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Reto Borer am 14. Dez. 2023
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

4/10 – Schlecht

Ruby

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
inadequate dining options
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reto Borer am 14. Dez. 2023
Dear Maureen McLaren,Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

4/10 – Schlecht

Craig

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Unhelpful and rude staff especially the housekeeping staff. Room wasn’t cleaned most days till 4pm and then it was an effort when we asked for clean towels. For a 5 star hotel it was more like 1.5 stars for customer service. On the plus side, it’s in a nice location with a short walk into the main centre of town.
Aufenthalt von 3 Nächten im November 2023
Antwort von Reto Borer am 26. Nov. 2023
Dear CraigThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 – Hervorragend

max, Hong Kong

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice hotel
Aufenthalt von 2 Nächten im November 2023
Antwort von Reto Borer am 23. Nov. 2023
We sincerely value your feedback concerning your recent stay at the Sofitel Auckland Viaduct Harbour.We take great delight in receiving such positive comments from our guests. Your words of appreciation will be shared with our dedicated team, who work tirelessly to provide an exceptional experience for all our guests. Your feedback serves as a motivating force, inspiring our staff to consistently enhance the quality of our services.Your willingness to share your experience with us is truly appreciated. We are committed to ensuring that your future visits are as enjoyable as your previous one. Our aim is to continue exceeding your expectations and making your stay with us a memorable one.Please do not hesitate to reach out if you have any special requests or if there is anything more we can do to make your stay even more comfortable and enjoyable. Your comfort and satisfaction are our utmost priorities, and we look forward to the pleasure of hosting you again in the near future.Sincerely,Reto Borer

4/10 – Schlecht

Charlotta

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im November 2023
Antwort von Reto Borer am 23. Nov. 2023
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer