Dear guest, thank you for taking the time to comment about us. We are happy you enjoyed your stay with us, especially the location and the rooftop. Regarding the breakfast, we would love to know what other choices you would like to have. Please send us an email to customersatisfaction@hlefoyer.com, and we will try to make it happen. We are a budget hostel, but we love to improve our services. Thank you again and looking forward to your comments. All the best, Hendry

Dear guest, We are sorry you had issues with the loud music, it is a problem we are dealing with lawyers and the city hall now. We are trying our best to have it sorted soon. We liked reading you enjoyed our services and the views from the terrace. We would like to apologise about the music, regardless it is something we have our hands tied to sort it out ourselves. We wish you a great trip and all the best!

Thank you Nancy, we really appreciate your time for reviewing our servíce. Also, we are happy you liked the balcony and the room. It was great having you as a guest, come back any time you want.

Estimado Jose, Lamentamos mucho su comentario, en especial luego de haberlo atendido con el mejor esmero y haber accedido a todas sus solicitudes. Para las fechas de su reserva un hotel 5 estrellas costaba aproximadamente 950 USD por noche, se vendían en paquetes de 5 noches y ya estaban todos copados. Para las fechas de su reservación, nosotros hemos sido uno de los hoteles más económicos en nuestra categoría (2 estrellas) y hemos vendido noches individuales. Haciendo de esta manera más accesible nuestra oferta.Espero que pueda ver en nuestras otras reseñas que su situación es una excepción y no podría estar más lejos de nuestros altos estándares de calidad y servicio.Saludos cordiales, El Equipo Le Foyer

Thank you for your rating. It encourages us to improve.

Thank you, we appreciate you taking some time to review us.

Hola Yazmin, gracias por tomarte un tiempito para comentar sobre nosotros. Tus palabras nos impulsan a seguir mejorando y ofrecer siempre servicios de calidad. Nos encantó tenerte en el hostel. Saludos!

Thank you for taking the time to review our service. I would kindly ask you to tell us what could have been better with our breakfast, we will work based on your comments to improve it. You can send us a message customersatisfaction@hlefoyer.com All the best,

Thank you, Paul, for taking the time to comment about us. We are happy you enjoy our location and our service. We were thrilled to host you, and we'll be waiting for you at any other time. Enjoy your trip! All the best! Hendry

Dear Paul, Thank you for taking the time to comment about us. We really enjoyed having you at the hostel and reading your comment, we are happy you liked our service and the breakfast. We hope to see you back any time soon!

Thank you for rating us!

Gracias por tu valoración Alicia

Gracias por tu valoración Alicia

Dear McKenna, Thank you for your time and your comment. We are happy you enjoyed the terrace and our service. We are trying to deal with the noise issue the best we can. We have out isolation on the outer and inner rooms and we are constantly dealing with the city council to take measurements. But most of all, we try to compensate with a great service in every way possible. Thank you for your words, they show we are achieving these and we really appreciate it. All the best and we wish to see you again soon in Arequipa.

Obrigado Tuila, Nós realmente apreciamos que você tenha um tempo para escrever um comentário. Estamos felizes que você tenha gostado da sua estadia conosco e estaremos esperando por você na próxima vez. muito bem sucedida. Hendry

Gracias por tu comentario Viviana, esperamos verte pronto y te deseamos lo mejor. Saludos desde Arequipa

Dear Jaeger We are sorry about your comment. After doing the enquiries about it, it seems to be a confusion, as it looks like you thought we have charged you twice, or that you have already paid your booking fee. Let me please clarify that we do not charge in advance any amount unless it is a booking with a non-refundable rate. Your booking was with a standard rate, which means the credit card is used as guarantee only in case of no-show or damage to the property. Under this circumstances we kindly ask you to check you bank statements and let us know if you've been charged twice, we definitely would refund all of the money you've been charged if it was our mistake. Otherwise, I would ask you to remove this comment as it is not accurate and doesn't reflect our customer oriented ethos. The night staff had to do what it was instructed to her on situations like this, which was kindly asking you to pay for the money that was unpaid before the check out. To honor the truth, you had to pay your fee before you leave the hostel and the guys from the bus company understood that as well. It is not like you were locked in and they had to come to let you go as you're inferring in your comment. Best regards, Hendry Segovia

Chère Alice Merci beaucoup d'avoir pris le temps de nous commenter. Votre commentaire nous encourage à continuer à améliorer car il montre les résultats des changements récents que nous avons fait et continuez à faire pour créer une excellente offre à nos clients. Je vous souhaite un bon voyage au Pérou et tout le meilleur! Hendry

Estimada Janie Gracias por tomarte un tiempito para comentar sobre el hostel. Es verdad, nuestras habitaciones más costosas son las que tienen balcón y vista a la calle, son más amplias y tienen las mejores prestaciones. Sin embargo, los fines de semana la calle se torna bulliciosa y esto es algo que venimos trabajando con la municipalidad para que puedan hacer algo al respecto. Lamentablemente, no hay mucho que podamos hacer de nuestra parte. Lo poco que podemos hacer es mejorar el aislamiento acústico, que ya esta implementado en dos habitaciones y estamos esperando como van los resultados para comenzar a implementar en todas nuestras habitaciones. Siempre agradecidos por tu tiempo, esperamos que tengas un buen viaje por Peru y que vuelvas con nosotros en cualquier momento. Saludos cordiales, Hendry

Chère Audrey Merci beaucoup pour votre commentaire, il nous encourage à améliorer. Nous sommes désolés de ne pas avoir répondu à vos attentes mais nous travaillons à améliorer le service. Nous n'avons pas trouvé de fourmis dans les chambres mais de toute façon nous avons fait une désinfection sur la chambre et nous avons vérifié les autres chambres pour ce problème, nous sommes sûrs que cela n'arrive pas. Nous avons également abordé le problème du personnel avec le petit déjeuner. Et il est très surprenant que notre personnel a confondu avec le stockage des bagages car nous avons toujours des billets pour identifier les bagages, indépendamment de ce dont nous avons parlé et ne devrait pas se reproduire. J'espère que vous passerez un bon moment et que ce serait bien de vous revoir ici à tout moment. Bonne chance, Hendry