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Tolles sauberes und luxuriöses Hotel in bester ruhiger Lage. Wir haben hier 10 sehr erholsame Tage verbracht. Das Personal war immer sehr freundlich und aufmerksam. Das Frühstück war sehr gut und frisch zubereitet mit allem, was man benötigt. Einziges Manko war die etwas in die Jahre gekommenen Bäder mit Duscharmaturen bei denen die Temperatur schlecht bis überhaupt nicht eingestellt werden konnten. In den ersten drei Tagen gab es kein heißes Wasser zum Duschen.

My experience at Hotel Berchielli was extremely disappointing, especially regarding how they handled my car. When I handed over my vehicle for valet parking, they never informed me that it wouldn't be parked at the hotel. Only after checking my GPS and seeing that my car was being driven outside the city of Florence for about an hour did I realize something was wrong. When I complained at the reception, they made a call, and the driver immediately parked the car in an open lot about 5.5 km away from the hotel—as soon as he realized I was tracking it. The staff then told me they would bring it back later and park it in the hotel’s garage, but I refused. I demanded my keys immediately, as I did not want anyone else driving my car again. This kind of behavior is completely unacceptable and highly unprofessional for a hotel that claims to offer quality service. I would not recommend this hotel to anyone who values honesty and integrity!

Schade, dass wir ganz unten im Keller waren, vor dem Fenster war es laut von der Treppe fürs Hotelpersonal. Dieses Zimmer 104 ist deshalb nicht zu empfehlen. Ein anderes Zimmer wollte man uns nicht geben, schade.

The staff was very nice and the room very very clean. I had a private balcony with a voew of the Duomo, which was very convenient. The room was small but had everything I needed. Large nice bathroom. The location of the hotel is unbeatable. I would recommend this to anyone.