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Bewertungen von Secrets St. Martin Resort & Spa - All Inclusive, Adults Only


Bewertungen

7,2

Gut

75 von insgesamt 191 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
41 von insgesamt 191 Gästebewertungen haben eine Bewertung von 8 - Gut" "
27 von insgesamt 191 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 191 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 191 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,0/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Raphael

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Social Media am 18. Jan. 2024
Dear Mr RaphaelWe are truly grateful for your time investing in this rating.We look forward to be your hosts upon your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager

6/10 – Okay

Karsten

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Social Media am 3. Jan. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback, and we deeply regret that your experience did not meet expectations. We sincerely apologize for the challenges you faced.We value your insights, and while we cannot change your experience, we hope you might reconsider, giving us another opportunity to change your perception and provide you with the true unlimited luxury experience.Best regards,Iliana PerezSocial Media Manager

8/10 – Gut

Andreas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Oktober 2023
Antwort von Social Media am 18. Okt. 2023
Greetings Andreas!We want to thank you so much for your kind rating!We hope we can welcome you soon once again.

10/10 – Hervorragend

Nathan

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The location was away from everything and secluded. The property is nice, but a little dated. Food options were nice and we enjoyed it. We upgraded to the walkout pool and the pool was dirty and did not work. Once we informed them, they did not repair it.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Gary

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Resort was in the process for closing down for renovations. Activities were limited or cancelled and restaurants availability was limited. Staff started tearing down pool area two days before the closing date. Overall was a good experience.
Aufenthalt von 4 Nächten im April 2024

2/10 – Ungenügend

Brandi

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service was horrible from the time we checked in until we left. Bars were not open when said to be and didn’t have drinks or foods available as stated. We were treated like we were a nuisance and ignored most of the time. Outside the resort everyone was friendly and welcoming. I will be contacting Hyatt personally in regards to this property considering we paid for 5 star and barely received 1-2 star. There was animal poop on the sidewalks that was never washed off. Even around the swim out pools. Phone didn’t work in room. It was absolutely miserable. I would never recommend this secrets to anyone. We have stayed at secrets in other places and was always fantastic. NOT THIS ONE!!!!! Do Not Waste your Time or money!
Aufenthalt von 7 Nächten im April 2024
Antwort von Social Media am 29. Apr. 2024
Dear Guest,We sincerely apologize for the disappointment you experienced during your recent stay. Your feedback regarding the service lapses and other issues is deeply concerning, and we appreciate you bringing them to our attention.Please know that we take your comments seriously and will address them promptly to ensure that such incidents do not recur in the future. We are committed to providing exceptional service and experiences to all our guests.It's disheartening to hear that your stay did not meet your expectations, especially considering your previous positive experiences at other Secrets resorts. We are truly sorry for any inconvenience caused.As we prepare for our upcoming renovation starting on May 1st, 2024, we are committed to making significant improvements to enhance our guests' experience.Thank you for your candid feedback, and we hope to have the opportunity to welcome you back in the future and regain your trust.Warm regards,Iliana PerezSocial Media Manager

2/10 – Ungenügend

Robert

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property was not as expected at all. The staff were very unprofessional. The property was not maintained at all grass was high and not treated. Iguana and cat poop on walking paths and around private swim out area . The pool was not cleaned and iquana sitting tail in the pool . The food was horrible ( 1 not 5 restaurants as advertised Rooms were not properly cleaned and when softly mentioning to management they shift blame and stated ( you are in nature )As if these conditions should be expected Horrible experience at such an expensive price !
Aufenthalt von 5 Nächten im April 2024
Antwort von Social Media am 29. Apr. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at Secrets St Martin Resort & Spa. We are deeply sorry to hear about the challenges you encountered during your time with us.Your comments are concerning, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and will address these issues promptly. Our upcoming renovation, starting on May 1st, 2024, will include enhancements to ensure a more enjoyable and comfortable experience for our guests.We appreciate your recommendations despite the challenges you faced, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Respectfully,Iliana PerezSocial Media Manager

8/10 – Gut

Marilyn Verona

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed at the property for my April birthday celebration. I’ve stayed at other Secrets properties and this location does need some work. We learned it would be closing for renovations and would revisit again once completed. The area is beautiful and somewhat secluded. The beach was lovely, clean and there were no issues getting chairs, etc. Our garden view room was cleaned every day with clean sheets, etc. Snacks refilled, fresh towels and good shower pressure, no issues there. It’s not an action filled location - there were nightly music entertainers, we had opted for a relaxing time with no children or spring breakers and so it was just perfect for us. Loved the fact it was quiet. Security was always visible - we felt safe. Food was good - and we had a lovely birthday romantic evening dinner on the beach. Excellent service and time. Staff was friendly especially in the market cafe area and towel distribution areas. Older bartender Kenny by the pool area looked unhappy during our entire stay! The one negative I’ll mention - I went for an early morning run on the beach and coming back I noticed that the pool hadn’t been cleaned from the day before as there was still sand from folks rinsing their feet on the edge of it. No one else was around. The water/shower pipes were not working during our stay. I also think they were a bit short staffed. Overall a nice relaxing stay. I’m sure it will be phenomenal once it reopens after its facelift! 😊
Aufenthalt von 6 Nächten im April 2024
Antwort von Social Media am 29. Apr. 2024
Dear Mrs Verona,Thank you for choosing Secrets St Martin Resort & Spa for your April birthday celebration and for taking the time to share your feedback. We're thrilled to hear that you enjoyed the beauty and seclusion of our property, as well as the lovely beach and clean amenities. It's wonderful to know that you appreciated the attentive service provided by our staff, especially during your romantic beach dinner.We apologize for any inconvenience you experienced with the pool cleanliness and the issues with the water/shower pipes. Please know that your observations have been duly noted, and we will address them promptly as part of our upcoming renovation scheduled to begin on May 1st, 2024.We're delighted that you had a relaxing stay overall and appreciate your recommendation. We look forward to welcoming you back for an even more phenomenal experience once our resort reopens with its new facelift!Best regards,Iliana PerezSocial Media Manager

6/10 – Okay

Suzette

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Our room was beautiful, spacious and clean. The staff was awesome and went above and beyond to make us happy. Food and drinks were average. Property is in need of a massive renovation. Pool was filthy everyday. I wouldn't stay again, no water views from any room.
Aufenthalt von 7 Nächten im April 2024
Antwort von Social Media am 29. Apr. 2024
Dear Mrs Suzette,Thank you for sharing your recent experience at Secrets St Martin Resort & Spa. We're delighted to hear that you enjoyed the beauty, spaciousness, and cleanliness of your room, as well as the exceptional service provided by our staff. Your recognition of their efforts means a lot to us.We regret to learn that the food and drinks did not meet your expectations. Rest assured, we continually strive to enhance our dining options to offer a more satisfying culinary experience.Regarding your feedback on the property's condition and the pool cleanliness, we appreciate your insights. We want to assure you that we are committed to addressing these areas as part of our upcoming renovation, which is scheduled to commence on May 1st, 2024.We value your patronage and recommendation. Should your travels bring you back to the area, we hope for the opportunity to provide you with an improved stay.Warm regards,Iliana PerezSocial Media Manager

8/10 – Gut

Genady

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would have given it a 5 but i could not sleep well. The sheets are very scratchy.
Aufenthalt von 2 Nächten im April 2024
Antwort von Social Media am 10. Apr. 2024
Dear GenadyWe're truly disheartened to learn about your recent experience. Please accept our sincere apologies for any inconveniences you encountered during your stay.We appreciate you bringing these issues to our attention, as it allows us to address them promptly and make necessary improvements.We understand your disappointment and frustration, and we would like to extend our sincerest apologies for falling short of your expectations. Please rest assured that your concerns will be shared with our management team for immediate action.Thank you for your honest feedback, and we hope for the opportunity to welcome you back in the future to showcase the improvements we have made. Your recommendation means the world to us, and we are committed to regaining your trust.Respectfully,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

8/10 – Gut

Susan

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im März 2024
Antwort von Social Media am 6. Apr. 2024
Dear Mrs SusanWe are truly grateful for your time investing in this rating.We hope you can give us an opportunity to be your hosts upon again on your next visit to our beautiful island.SincerelyIliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

8/10 – Gut

Michael James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
They say "a picture is worth a thousand words." You will never get a more picturesque resort that has it all...turquoise waters, located at the center of the cove, mountains, beach, its got it all. Large pool with bar, lots of eating options with quality choices, swim up patio room was great for some quiet privacy, live entertainment each evening, and the café was a great way to end the evenings. Property is dated, but still a wonderful choice to enjoy a relaxing vacation. Heard it is scheduled for a make over that will take place over the next 2 years, can't wait...we will definately be back!
Aufenthalt von 5 Nächten im März 2024
Antwort von Social Media am 6. Apr. 2024
Dear Mr JamesThank you for taking the time to share your experience at Secrets St Martin Resort & Spa. We're thrilled to hear that you enjoyed the picturesque setting of our resort, with its turquoise waters and stunning views. It's wonderful to know that you found our pool, dining options, and live entertainment to your liking.We appreciate your feedback regarding the dated aspects of our property. Rest assured, we are committed to making continuous improvements to enhance the overall guest experience. In fact, we're excited to share that we have renovation plans scheduled over the next two years to address these areas and provide our guests with an even more luxurious and modern retreat.We're grateful for your recommendation and look forward to welcoming you back once our renovations are complete. Your loyalty means the world to us, and we can't wait to exceed your expectations on your next visit. Until then, safe travels and warm regards from all of us here at Secrets St Martin Resort & Spa.Best regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

10/10 – Hervorragend

Tamara

Aufenthalt von 3 Nächten im März 2024
Antwort von Social Media am 29. Apr. 2024
Thank you so much for your positive rating Mrs. Tamara we really appreciate it!

10/10 – Hervorragend

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We visited several beaches in St Martin, St Maarten and St. Barts on this trip, and the place we stayed was the most quite and secluded. We never saw more than 0-3 people on the beach in the mornings which we loved. The pool was festive during the day and the place and shows shut down around 10:30 which we also loved. The staff was friendly and we couldn't understand why they only had 7.5 stars. We loved it!
Aufenthalt von 4 Nächten im März 2024
Antwort von Social Media am 26. März 2024
Dear PaulWe're delighted to hear that you enjoyed your second stay at Secrets St Martin and that you found it to be a a quite secluded location nestled in the beautiful Anse Marcel Bay.We're thrilled that you found our rooms well-appointed and clean, and we appreciate your kind words about our excellent team. It's wonderful to hear that you had the opportunity to experience everything the resort has to offer, including our various restaurants, with Bordeaux being your favorite.We're grateful for your recommendation and look forward to welcoming you back soon after our renovations.Eager to welcome you once again in your home in the Caribbean,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

6/10 – Okay

adela A

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Secluded safe quiet location and friendly accommodating staff.
Aufenthalt von 4 Nächten im März 2024
Antwort von Social Media am 26. März 2024
Dear Mrs AdelaWe're delighted to hear that you had a wonderful experience at Secrets St Martin Resort & Spa! It's fantastic that you enjoyed the friendly service, and quite safe location during your stay.We truly appreciate your kind words about our team and are thrilled to hear that they made you feel at home throughout your time with us.We can't wait to welcome you back. Your recommendation means the world to us, and we look forward to creating more unforgettable memories with you on your next visit to St. Martin!Best Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

10/10 – Hervorragend

Maxwell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Social Media am 13. März 2024
Dear Mr Maxwell. Thank you for sharing the rating about your experience. We're dedicated to exceeding expectations and hope to welcome you back to Secrets St Martin Resort & Spa in the future.Best regards,Iliana PerezSocial Media Manager

2/10 – Ungenügend

TAMEKA LAPORTIATYRONZIA, JACKSONVILLE

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
It was like for retired, nursing home patients.. everyone was 60 and other. No type of entertainment, noghtlife or nothing. Very disappointing. Food was horrible Resort was not on the scale of a secrets resort. And ive stayed at several. I really want a refund
Aufenthalt von 3 Nächten im März 2024
Antwort von Social Media am 12. März 2024
Dear Valued Guest,Thank you for sharing your experience with us. We apologize for not meeting your expectations during your stay.We understand your disappointment with the lack of entertainment options and the quality of the food. Please know that we take your feedback seriously and are continuously striving to enhance our offerings to ensure a more enjoyable experience for our guests.While our resort caters to guests of all ages, we also recognize the importance of providing diverse activities and amenities to meet the preferences of all our guests. Your feedback will be used to improve our entertainment options and culinary offerings.We value your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Cordialment,Iliana PerezSocial Media Manager

10/10 – Hervorragend

Dziedzom

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Social Media am 12. März 2024
Dear Valued Guest,Thank you for sharing the rating about your experience. We're dedicated to exceeding expectations and hope to welcome you back to Secrets St Martin Resort & Spa in the future.Best regards,Iliana PerezSocial Media Manager

10/10 – Hervorragend

Shakeitrice Stokes

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff truly made our experience memorable!!! We were traveling with a large group and they were able to accommodate all of our unique needs. I have to specifically recognize Aleesha, Lessette, Leo, Luca, and Meline for "caring like family" and truly going above & beyond!!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Social Media am 6. März 2024
Dear Mrs Stokes!Thank you for sharing your feedback with us. We are thrilled to hear that our dedicated team members, Aleesha, Lessette, Leo, Luca, and Meline, were able to exceed your expectations and make your stay truly memorable. Your kind words will be shared with them as recognition of their outstanding service.We sincerely apologize for any inconvenience you experienced during your stay and appreciate your patience and understanding. Rest assured that we take your feedback seriously and will address the issues you encountered to ensure a seamless experience for all our guests in the future.We are delighted that you enjoyed the unique accommodations and amenities offered at Secrets St Martin Resort & Spa. It was our pleasure to accommodate your needs, and we look forward to welcoming you back for another unforgettable stay.Warm regards,Iliana PerezSocial Media Manager

6/10 – Okay

Brenda Kay

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The grounds around the resort were dirty, and the breakfasts were cold. The food options were limited and although what they had was tasty, it didnt meet up to other resorts we have been to. We stayed here befoe when it was a Riu. No comparison! Riu has the upper hand
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Social Media am 8. Feb. 2024
Dear Mrs Kay,We deeply regret that your experience did not meet expectations. We sincerely apologize for the challenges you faced, including the food options and grounds. We want you to know your concerns are valid, and we appreciate you bringing them to our attention.Since your visit, we've worked diligently to address your concerns.We value your insights, and while we cannot change your experience, we hope you might reconsider, giving us another opportunity to change your perception and provide you with the true unlimited luxury experience.Best regards,Iliana PerezSocial Media Manager

4/10 – Schlecht

Robert M, STURTEVANT

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
All inclusive to me means no tipping worries and transfers, to got there and not have a ride is not what I expected for my first time to your property. Boring and nowhere to walk to for shopping or entertainment. on the plus side staff was very nice and friendly.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Social Media am 5. Feb. 2024
Dear Mr M,Thank you for taking the time to share your feedback about our friendly staff. We deeply regret that your experience did not meet expectations. We sincerely apologize for the challenges you faced, transportation is not included in your stay.Since your visit, we've worked diligently to address the interactions with our staff concerns.We value your insights, and while we cannot change your experience, we hope you might reconsider, giving us another opportunity to change your perception and provide you with the true unlimited luxury experience.Best regards,Iliana PerezSocial Media Manager

10/10 – Hervorragend

TOUATI

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Social Media am 28. Jan. 2024
Dear TOUATI,Thank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to read your positive rating about our resort. It bring us great pleasure to know this.Thank you so much for highly recommending us! We will be honour to welcome you to your home in the Caribbean!Sincerely,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

10/10 – Hervorragend

Barrie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing. Rhea provided great recommendation for places to eat. I forgot my phone charger and staff allowed me to usr theirs. Everyone was extremely nice and hospitable.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Social Media am 22. Jan. 2024
Dear BarrieIt's truly remarkable to read such kind comments. Thank you for choosing Secrets St. Martin Resort & Spa as your host! Its truly rewarding to read you found our staff to be amazing.We are delighted to read that you were impressed by our service. It bring us great pleasure to know you enjoyed the service provided by our staff.Best,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

10/10 – Hervorragend

Walter, Burke

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Social Media am 18. Jan. 2024
Dear WalterWe are truly grateful for your time investing in this rating. We apologize for any inconvenience you might have experience during your stay.We hope you can give us an opportunity to be your hosts upon again on your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager

8/10 – Gut

Susana

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Limited dining and the property is very run down. It looks like it got flooded and hit by a hurricane and they did not fix or update the property. It’s clean and the staff is amazing.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Social Media am 10. Jan. 2024
Dear Valued Guest,We apologize for the issues you encountered during your stay, and we appreciate you bringing them to our attention. Your experience does not align with the high standards we strive to maintain. We have investigated and addressed the issues you mentioned, such as the property condition. Immediate actions have been taken to rectify the maintenance problems and enhance our quality service.Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager

6/10 – Okay

Raphael

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Social Media am 10. Jan. 2024
Dear Mr RaphaelWe are truly grateful for your time investing in this rating. We apologize for the issues you might encountered during your stay. Since this rating does not align with the high standards we strive to maintain. We look forward to be your hosts upon your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager

4/10 – Schlecht

Monica

Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Social Media am 10. Jan. 2024
Dear Mrs MonicaThank you so much for sharing. We are truly grateful for your time investing in this rating.We look forward to be your hosts upon your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager

10/10 – Hervorragend

Alex, Brooklyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Social Media am 2. Jan. 2024
Dear Alex,We are delighted to know that you rate us positively. Thank you for choosing Secrets St. Martin Resort & Spa as your host! We can't wait to welcome you to your home in the Caribbean!Best,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

8/10 – Gut

Kenneth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Social Media am 2. Jan. 2024
Dear Kenneth,Thank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to know that you rate us positively.Thank you so much for highly recommending us! We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

10/10 – Hervorragend

Sean

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The proximity to the beach was paramount the service and the quality of the resort was spectacular
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Social Media am 2. Jan. 2024
Dear Sean,We are delighted to read that the quality of the resort was spectacular. Thank you for choosing Secrets St. Martin Resort & Spa as your host! Thank you so much for highly rating us! We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

10/10 – Hervorragend

Fahtimah

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Social Media am 2. Jan. 2024
Dear Fahtimah,Thank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to know that you rate us positively.. We have shared your rating with our team.Thank you so much for highly recommending us! We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

8/10 – Gut

Darin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Social Media am 19. Dez. 2023
Dear DarinWe are truly grateful for your time investing in this rating.We look forward to be your hosts upon your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager

8/10 – Gut

Ann, HADLEY

Mit dem Partner gereist
The food is fabulous as are the staff. The beach is nice, clear of debris or coral to step on either in the water or on the beach. Very quiet location with lots of privacy.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Social Media am 19. Dez. 2023
Dear AnnWe genuinely appreciate your valuable insights into your experience during your stay. Its truly rewarding to read you dounf the food to be fabulous, the beach was clear and great and that you love how private our location is.We want to assure you that guest satisfaction is our top priority, and we are taking steps to align our services with the high standards that are synonymous with the Secrets brand.We hope to have the opportunity to welcome you back in the future, giving us another chance to provide you with the exceptional stay you deserve. If you plan to visit us again, please don't hesitate to contact us directly with any specific preferences to ensure a more tailored and enjoyable experience.Best,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa

6/10 – Okay

shawn

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The location is beautifully surrounded on three sides by mountains and open to the blue ocean. However the first room had black mold in the bathroom and the bedroom, which looked as if it was previously painted over. You could smell the mold as soon as you walked into the room. The room with the walkout pool could not be used cause the water was always too cold, so it wasn't useful to take a dip or relax with the spouse. The food at all the restaurants was VERY disappointing. Poor selection, poor execution, and no taste. The best food was at the grill by the pool, this was unfortunate because good food is part of a great stay. I have stayed at several all-inclusive hotels and must say this was the worst food I had been served at any of them. I was told that they resort is being closed in six months for renovations which is great, but the wife and I agreed we couldn't return if the food selection doesn't take a drastic change. I don't know who the chef is but I don't think they show there inspired, my wife cooks way better and she's no chef. The staff overall was really great, attentive, and friendly. I would say this was the best staff collectively I have ever met.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Social Media am 18. Dez. 2023
Dear Shawn,We appreciate your feeback. Your experience does not align with the high standards we strive to maintain.We're genuinely sorry for any inconvenience caused and hope you might consider giving us another chance. Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager

10/10 – Hervorragend

Dustin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Social Media am 18. Dez. 2023
Dear Dustin,Thank you for choosing Secrets St. Martin Resort & Spa as your host! Thank you so much for your rating! We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

6/10 – Okay

Ylli

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Social Media am 5. Feb. 2024
Dear Ylli,Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet expectations. We sincerely apologize for the challenges you faced. Your concerns are valid, and we appreciate you bringing them to our attention.We value your insights, and while we cannot change your experience, we hope you might reconsider, giving us another opportunity to change your perception and provide you with the true unlimited luxury experience.Best regards,Iliana PerezSocial Media Manager

10/10 – Hervorragend

Nicole L

Gut: Sauberkeit und Personal & Service
Nice
Antwort von Social Media am 8. Feb. 2024
Dear Mrs Nicole LWe genuinely appreciate your kind words about your wonderful stay and for highly recommending us. We can't thank you enough for your preference and for sharing that the resort was nice.We hope to welcome you back in the future, giving us another opportunity to provide you with the exceptional stay you deserve. If you have any specific preferences or requirements for your next visit, please feel free to reach out to us directly.Best regards,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa

4/10 – Schlecht

David

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property is not on par with the other amazing Secrets Resorts - They only had 1 restaurant plus the Hibachi grill open each night - waiter services was not very consistent. Beach drink service was very limited.
Aufenthalt von 6 Nächten im November 2023
Antwort von Social Media am 1. Dez. 2023
Dear Valued Guest,We apologize for the issues you encountered during your stay, about our service not being consistent and we appreciate you bringing them to our attention. Your experience does not align with the high standards we strive to maintain.We have investigated and addressed the issues you mentioned. Immediate actions have been taken to rectify the maintenance problems and enhance our quality service.Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager

4/10 – Schlecht

pranvera

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im November 2023
Antwort von Social Media am 1. Dez. 2023
Dear Valued Guest,We appreciate your feeback. Your experience does not align with the high standards we strive to maintain.We're genuinely sorry for any inconvenience caused and hope you might consider giving us another chance. Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager

10/10 – Hervorragend

Mohamed

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beach and Spa
Aufenthalt von 6 Nächten im November 2023
Antwort von Social Media am 25. Nov. 2023
Dear Mohamed,Thank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to read that your experience with the beach and the spa was great. We have shared your comments with the team as a motivation to keep up our the work we do to make sure our guest are having and incredible stay.We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

10/10 – Hervorragend

Andrew

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A beautiful setting along a beautiful beach between lush hilltops. The rooms were modern, clean, quiet and thoughtfully equipped. It was a really great place where you could relax and isolate yourself from the noise and hustle of urban life yet enjoy the conveniences of luxury living.
Aufenthalt von 7 Nächten im November 2023
Antwort von Social Media am 25. Nov. 2023
Dear Andrew,Thank you for sharing with us at Secrets St. Martin Resort & Spa! We're thrilled to hear your stay was great. Our team takes pride in going above and beyond to create memorable experiences.It's heartwarming to know our staff's efforts, including the food, atmosphere and service, and how all contributed to the joyous atmosphere. We're committed to continuous improvement and appreciate your positive feedback.We hope to welcome you back for more unforgettable moments in the future.Best regards,Iliana PerezSocial Media Manager

8/10 – Gut

Teri

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
Staff was extremely responsive when issues arose but issues still impact your stay. For example, first room had overpowering mold/mildew smell - when we brought it to management's attention we were moved - still required packing - unpacking.
Aufenthalt von 7 Nächten im November 2023
Antwort von Social Media am 20. Nov. 2023
Dear Teri,We genuinely appreciate your valuable insights into your experience during your stay. Your feedback about our rooms have been noted, and we sincerely apologize for any inconvenience caused. Rest assured, we take your feedback seriously, and our team is actively working on enhancing these aspects of our offerings.We’re delighted to hear that you enjoyed the service. We want to assure you that guest satisfaction is our top priority, and we are taking steps to align our services with the high standards that are synonymous with the Secrets brand.We hope to have the opportunity to welcome you back in the future, giving us another chance to provide you with the exceptional stay you deserve. If you plan to visit us again, please don't hesitate to contact us directly with any specific preferences to ensure a more tailored and enjoyable experience.Best,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa

10/10 – Hervorragend

ChiChi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property Manager, Ingrid was the best with accommodations! Entire welcoming staff very professional & pleasant! Especially Ingrid, Sophia, Quincey & Claudius !!!
Aufenthalt von 3 Nächten im November 2023
Antwort von Social Media am 16. Nov. 2023
Dear ChiChiThank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to read that your experience was the best. It bring us great pleasure to know you enjoyed the service provided by our staff. We have shared your comments with Ingrid, Sophia, Quincey, Claudius and the rest of team as a motivation to keep up our the work we do to make sure our guest are having and incredible stay.We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

2/10 – Ungenügend

Tamie

Aufenthalt von 6 Nächten im November 2023
Antwort von Social Media am 8. Dez. 2023
Dear Valued Guest,We apologize for the issues you encountered during your stay, and we appreciate your feedback. Your experience does not align with the high standards we strive to maintain.Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager

4/10 – Schlecht

Yasmine

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
What I like about the property that is was spacious the staff was very nice the helped with anything I needed help with but what I didn’t like is how slow it was to get my room I waited about 4 hours to get a room however when I got my room the room had a smell like it was mold & I could actually see black specs as if there was mold on the walls & door
Aufenthalt von 4 Nächten im November 2023
Antwort von Social Media am 16. Nov. 2023
Dear Valued Guest,Warm greetings from Secrets St. Martin Resort & Spa! We appreciate your feedback regarding the spacious property and our friendly staff; it's heartening to know you found their assistance valuable. We sincerely apologize for the delay in assigning your room and the concerns with the room's condition. Please be assured we take this seriously, and our maintenance team will promptly address the issues you've highlighted to ensure a more seamless experience for our guests. We genuinely value your insights and hope to have the opportunity to exceed your expectations during a future stay.Best Regards,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa

10/10 – Hervorragend

JAMES LEE

Mit einer Gruppe gereist
Gut: Ausstattung und Zustand der Unterkunft
This was a very relaxing vacation. I would recommend this resort to anyone.
Aufenthalt von 4 Nächten im November 2023
Antwort von Social Media am 10. Nov. 2023
Dear Mr Lee,We sincerely appreciate that you have taken the time to share your experience of your recent stay at Secrets St. Martin Resort & Spa, your home in the Caribbean,It's a pleasure to read that your experience was very relaxing. Your kind recommendation will serve as motivation for our team to continue offering unforgettable vacation experiences for all our valued guests.We hope to have the opportunity to be at your service again very soon.Best regards.Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

10/10 – Hervorragend

Kira

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a fantastic experience! I will say, i was apprehensive about my visit to the site. The online reviews and first hand experience comments from friends made the resort sound very underwhelming. I understand the property was recently acquired by Hyatt, which could be the reason why the experience improved. Quality of food, service and the all-inclusive offerings made for an outstanding stay. My only *meh* was the beach area and the fact that boats dock a couple hundred yards from where you swim… however, once you are in the water, the view past the cove and over looking Anguilla is lovely.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Social Media am 7. Nov. 2023
Dear Kira,We sincerely appreciate that you have taken the time to share your experience of your recent stay at Secrets St. Martin Resort & Spa, your home in the Caribbean,It's a pleasure to read that your experience was fantastic, specially with our beautiful grounds and nice location. Your kind words about the views, the food and the team will serve as motivation for our team to continue offering unforgettable vacation experiences for all our valued guests.We hope to have the opportunity to be at your service again very soon.Best regards.Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa

8/10 – Gut

Kay Joan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff were so friendly, the food and rooms amazing. The pool and other communal area do need maintenance and paintaining
Aufenthalt von 18 Nächten im September 2023
Antwort von Social Media am 31. Okt. 2023
Dear Mrs Jay JoanThank you for your kind words about our friendly staff, amazing rooms and food!We greatly appreciate your feedback. Rest assured, our team is committed to providing you with an even more exceptional experience next time.Warmest regards,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa

10/10 – Hervorragend

Jeffrey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beach is what a tropical island getaway is about, and Secret's Anse Marcel beach delivers! My wife and I have already booked another trip for Thanksgiving weekend, very much looking forward to revisiting so soon an enjoying the calm waves, soft sand and cool breeze!
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Social Media am 31. Okt. 2023
Dear Mr Jeffrey,Thank you for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience at our Anse Marcel beach. Creating memorable beach moments is what we strive for, and we're delighted to know we hit the mark with you and your wife.We greatly appreciate your loyalty, and we're excited to welcome you back for another tropical island getaway during Thanksgiving weekend. Rest assured, our team is committed to providing you with an even more exceptional experience next time.Warmest regards,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa

6/10 – Okay

Sherry-Ann, Calgary

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Beach
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Social Media am 23. Okt. 2023
Dear Sherry-AnnThank you for taking the time to share your feedback.We sincerely appreciate you sharing you enjoyed the beach. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards,Iliana PerezSocial Media Manager