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Bewertungen von The Wordsworth Hotel

4 out of 5
The Wordsworth Hotel
Stock Lane, Grasmere, Ambleside, England

Bewertungen

8,6

Hervorragend

297 von insgesamt 579 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
195 von insgesamt 579 Gästebewertungen haben eine Bewertung von 8 - Gut" "
49 von insgesamt 579 Gästebewertungen haben eine Bewertung von 6 - Okay" "
31 von insgesamt 579 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 579 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Woodrow Wilson
Wunderbar romantisches Zimmer mit Blick auf den hauseigenen Garten. Sekt als Welcome Drink, inkludierter Cream Tea im Garten. Beides großartig. Frühstück ebenfalls sehr gut. Auf das Personal muss man tw. länger warten (Bar, Rezeption) und die Freundlichkeit könnte einen Tick größer sein. Ansonsten ein wunderbarer Aufenthalt!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Experience am 30. Juni 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 – Gut

Andrew

Gut: Sauberkeit und Personal & Service
V good location
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Experience am 8. Apr. 2024
Thank you for your feedback. We would love to see you again soon.

8/10 – Gut

So Chai

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good !
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Experience am 6. März 2024
Thank you for your feedback. We would love to welcome you back.

8/10 – Gut

Lee

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
New Year Weekend.
Generally a lovely weekend, and felt homely and welcoming with staff. Weekend stop during New Year weekend. Some aspects of the fixtures and fitting did look a little tired, but overall enjoyable
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Guest Experience am 16. Jan. 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 – Hervorragend

Jean and Rob

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Experience am 16. Jan. 2024
Thank you for your rating. We hope to see you again soon.

8/10 – Gut

Rob

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Fantastic location, our room was in the corridor to the rear of the property next lo the rear entrance which was a little noisy. Reasonable food and facilities, just felt a little dated in places, and not sure we’d give it 4 stars. That’s said we enjoyed our stay and none of the above spoiled our weekend.
Antwort von Guest Experience am 6. März 2024
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Hervorragend

Daniel

Aufenthalt von 1 Nacht im November 2023
Antwort von Guest Experience am 16. Jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 – Hervorragend

John

Gut: Sauberkeit
Aufenthalt von 2 Nächten im November 2023
Antwort von Guest Experience am 29. Nov. 2023
Thank you for your rating. See you again soon.

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Guest Experience am 29. Nov. 2023
Thank you for taking the time to rate us.

10/10 – Hervorragend

Suzanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely friendly staff. Food was excellent, and the staff were very helpful with dietary requirements.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Guest Experience am 1. Nov. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 – Hervorragend

David

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Guest Experience am 16. Okt. 2023
Thank you for your rating. See you again soon.

8/10 – Gut

Jeanette

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Guest Experience am 11. Okt. 2023
Thank you for your rating. See you again soon.

10/10 – Hervorragend

Terence

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Two night stay in Grasmere
The hotel was modern and spaceous with excellant furnishings and knowledgeable staff, food and drinks were very good and parking was free and easy
Aufenthalt von 2 Nächten im September 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 – Hervorragend

Andrew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
-
Aufenthalt von 1 Nacht im September 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you so much for taking the time to share your rating. We hope to welcome you back soon.

10/10 – Hervorragend

Yuk lin

Aufenthalt von 2 Nächten im August 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you for your rating. See you again.

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointing
2nd visit to this hotel. Excellent location and nice breakfast. Stayed in room 22 and had a few issues. The toilet wouldn’t flush properly and there seemed to be a lot of heat behind the bathroom. Mentioned the broken flush to reception and it was never repaired. Room dated and could do with a refurbishment. Wouldn’t stay here again.
Aufenthalt von 2 Nächten im September 2023
Antwort von Guest Experience am 28. Sept. 2023
hank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

6/10 – Okay

Denise

Aufenthalt von 1 Nacht im September 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you for taking the time to rate us.

10/10 – Hervorragend

Howard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel ideal situated for the Lakes. Great service from all staff.
Aufenthalt von 1 Nacht im August 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a lovely place to stay, beautiful room, beautiful village, really helpful staff. We loved the pool and jacuzzi! Good breakfast, very peaceful location. Thanks so much.
Aufenthalt von 3 Nächten im August 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 – Hervorragend

Donald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Set in wonderful country side with lovely walk around Grasmere lake close to the hotel
Aufenthalt von 1 Nacht im August 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 – Gut

KIM

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room we stayed in was very comfortable. The coffee machine was a treat! The restaurant was brilliant and both dinner and breakfast were very yummy.
Aufenthalt von 1 Nacht im August 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you so much for your recent review. It made our day!

6/10 – Okay

Saeemah

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great location, nice spaces outside. Room and decor very shabby. Smelled. I needed anti histamine as made allergies play up. We avoided sitting on fabric of furniture as did not look clean. Bathroom was spotless. Breakfast had good choices from menu( which was included in price of room) . Main issue hotel did not have a 5 star feel and was certainly not fabulous as rating on hotel. Com indicated
Aufenthalt von 2 Nächten im August 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient
Aufenthalt von 2 Nächten im August 2023
Antwort von Guest Experience am 28. Sept. 2023
Thank you for your rating. See you again soon.

8/10 – Gut

Erich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Guest Experience am 14. Aug. 2023
Thank you for your rating. We hope to welcome you back soon.

10/10 – Hervorragend

Brian

Aufenthalt von 2 Nächten im August 2023
Antwort von Guest Experience am 14. Aug. 2023
Thank you for your rating. We would love to welcome you back.

4/10 – Schlecht

Dawn

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Property in excellent location, very central. Obviously very grand property once, but needs an update. Classic bedroom very old fashioned, no fridge, no safe, no a/c or fan, so had to keep window open to air. Asked for bucket of ice to room and was told there was a standard delivery charge of £5! Asked to pay whole accomodation cost on arrival not just credit card defails ..... never heard of this worldwide! Female receptionist needs to be friendlier.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Guest Experience am 14. Aug. 2023
Thank you for taking the time to share your feedback with us. All feedback is greatly appreciated to help enhance our guest’s experience. Our aim is to stay true to our pub roots and provide a comfortable, relaxing Inn where everyone would like to eat, drink, sleep, and explore from. We can only apologise if you feel we have missed the mark on this occasion. We hope to see you again.

8/10 – Gut

Antoinette van

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful area great for walking . Nice little village with nice shops for sports and arts . Hotel was nice, but the first night they put us in a room next to the very noisy elevator. It really ruined the nightly rest . Employees were very friendly and helpful and made it up by upgrading us to a much nicer room , where we were welcomed by a glass of Prosecco .
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Guest Experience am 26. Juli 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Hervorragend

Patrick

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Guest Experience am 24. Juli 2023
Thank you for taking the time to rate us. We would love to welcome you back soon.

10/10 – Hervorragend

BARRY

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Guest Experience am 10. Juli 2023
Thank you for your rating. See you again soon.

8/10 – Gut

Alan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wordsworth Hotel is lovely. Very conveniently located in the centre of Grasmere. Our room was very well presented. The bar-man was very professional and friendly and made us some great cocktails. We were a bit disappointed to find that the Signature restaurant now seems to be merged with the bistro. Nothing against bistros but we had made an effort to get dressed up for the more formal restaurant only to find that people sat near us were wearing shorts and trainers as a result of the new set up. On the whole, a great hotel, however.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Experience am 4. Juli 2023
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

8/10 – Gut

Vincent, Aberdeen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A lovely hotel in a lovely setting. Checking in and out was a little frantic due to other guests milling about and making demands. One real issue for us was young people misusing the pool and spa facilities. We were looking forward to chilling out after a long couple of days and our experiences was marred by feral youths bombing, splashing, screaming, etc. and running around the facilities. There was no attendance or supervision and a complaint to reception staff generated zero comment or response. It really spoiled our stay
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Experience am 30. Juni 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

4/10 – Schlecht

P

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Expensive disappointmentt
Room allocated was very hot, the radiator was stuck on full heat even though it was 28deg outside, and could not be turned off. The shower/bath had sides so high that a shorter elderly person could not possibly get in without some form of steps. An upgrade room was offered for some of our stay which was acceptable. On our last night we were returned to a standard room, really small and very hot. A security light was mounted right outside the window lighting up the room like daylight which meant that the blind and curtains had to be shut tight to keep the light out, which also cut off any cool air. A very expensive disappointment, but at least the staff were friendly.
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Guest Experience am 30. Juni 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 – Gut

Susan

Aufenthalt von 4 Nächten im Juni 2023
Antwort von Guest Experience am 30. Juni 2023
Thank you for your rating. See you again soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Loved The Wordsworth and Grasmere
My husband and I loved The Wordsworth Hotel. It is obviously an older property, but for us it had been updated where it counts. The bathroom was lovely. The staff treated us so very well, and we loved the bartenders!! Especially our friend from Scotland. We would stay there again in a heartbeat. The location was ideal to walk into everywhere in Grasmere and also to get to hiking trails.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Guest Experience am 30. Juni 2023
We can't wait to see you again. Thank you for your feedback.

10/10 – Hervorragend

Penny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Guest Experience am 30. Juni 2023
Thank you for your rating. We would love to welcome you back. :)

8/10 – Gut

Hazel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Guest Experience am 30. Juni 2023
Thank you for your rating. We would love to welcome you back.

10/10 – Hervorragend

Pam

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

S

Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Brian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Wordsworth is a lovely old hotel in the centre of the beautiful village of Grasmere. Highly recommended.
Aufenthalt von 3 Nächten im April 2023

10/10 – Hervorragend

John

Aufenthalt von 2 Nächten im März 2023

8/10 – Gut

Peter

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and excellent staff
Aufenthalt von 2 Nächten im März 2023

8/10 – Gut

Susan

Aufenthalt von 2 Nächten im März 2023

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A few service issues but still enjoyed
The location and building are beautiful, everything was clean and we used the pool and jacuzzi which were lovely. My parents had a card in their room saying if they forego getting the room cleaned they can have a free drink, which I thought was a great idea. However, I didn't have a card, and when I asked at reception I felt like I was stressing the woman out as she said it was nothing to do with her and was the cleaning staff's responsibility. Eventually the barman gave me a free drink, however. Breakfast was decent, quick service, and a range of options. Our order was slightly wrong but it was still enjoyed. I must say the hotel was very warm. I didn't need the radiator on in my room, and I even had to open the window at times. In February that's crazy haha!
Aufenthalt von 2 Nächten im Februar 2023

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2023

10/10 – Hervorragend

Mark

Aufenthalt von 2 Nächten im Januar 2023

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Birthday Bash
Excellent, room was spacious and clean food was superb
Aufenthalt von 1 Nacht im Januar 2023

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything excellent.
Aufenthalt von 2 Nächten im Januar 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel only negative was checkin time.
Very good hotel, rooms were spotless and comfortable. Spa was good with plenty of chairs also given robes, slippers and towels. Provided. Breakfast was great with lots to choose from and very quick service and pleasant staff. Only negative point was that check-in is not till 4pm and when it came to 4pm we were told it was too soon as rooms may not be ready as a member of staff hadn’t turned in at 8am. Everyone was sitting around waiting to check-in with their luggage. We did eventually get our room key after complaining but having lots of people sitting round in reception and other rooms all waiting to check-in was not a good customer experience. I did enjoy my time there once checked-in but surely a hotel of this calibre should have rooms ready at 4pm or at least offer a complimentary drink if the rooms not available.
Aufenthalt von 2 Nächten im Januar 2023

8/10 – Gut

Ronald

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Enjoyed our stay at the Wordsworth, stayed B&B & diner, food was very good with a good choice, good size bedroom for all the wet clothing. Lots of walks from the door. Friendly staff. Only gripe would be, limited selection of draft beers, Boddingtons only.
Aufenthalt von 2 Nächten im Dezember 2022

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best Hotel in Grasmere
Very comfortable and quiet room. All the staff were excellent as always. A very easy place to live in a lovely setting
Aufenthalt von 4 Nächten im Dezember 2022