2 Außenpools, Sonnenschirme, Liegestühle

Bewertungen von Radisson Blu Hotel, Alexandria

5 out of 5
Radisson Blu Hotel, Alexandria
Mehwar El Taameer, Alex West, Northern Coast Rd 23 KM, PO Box 32, Al-'Amriyah

Bewertungen

8,2

Sehr gut

34 von insgesamt 79 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
22 von insgesamt 79 Gästebewertungen haben eine Bewertung von 8 - Gut" "
15 von insgesamt 79 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 79 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 79 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

7,8/10

Personal & Service

7,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

The Renegade

Gut: Personal & Service und Komfort des Zimmers
Ausblick der besonderen Art
Das Hotel liegt abseits von städtischen Gebieten und Sehenswürdigkeiten. Das macht es einerseits angenehm ruhig, der Ausblick ist jedoch eher gewöhnunsbedürftig. Man hat die Wahl zwischen Raffinerie, Autostraße oder Industrielagune. Zimmer sind hell und groß, Zimmerservice könnte etwas genauer putzen.

10/10 – Hervorragend

Omar

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

abdullah

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Dalia Amer am 26. Juni 2023
Dear Mr. Abdullah , Thank you so much for Posting your comment following your stay at our property. I feel really sorry and disappointed to hear that we fell short of your expectations, and rest assured that we will save no efforts to further improve our services. Looking forward to welcoming you again , Best Regards ,

2/10 – Ungenügend

Fadi

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Dalia Amer am 26. Juni 2023
Dear Mr. Fadi,Thank you so much for Posting your comment following your stay at our property. I feel really sorry and disappointed to see that we fell short of your expectations, and rest assured that we will save no efforts to further improve our services. Looking forward to welcoming you again , Best Regards ,

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Mohamed

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff
Antwort von Dalia Amer am 5. Jan. 2023
Dear Mr. Mohamed,Thank you for choosing Radisson Blu Hotel,Alexandria , I am really glad to see you have enjoyed your stay . your review is heartfully appreciated .Looking forward to welcoming you soon,BR.

10/10 – Hervorragend

Paulo Jose

Aufenthalt von 4 Nächten im Juli 2022
Antwort von Dalia Amer am 21. Sept. 2022
Dear Mr. Paulo, Thank you for rating Radisson Blu Hotel,Alexandria & Looking forward to welcoming you again BR,

10/10 – Hervorragend

Shorouk

Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Marawan, Carlisle

Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

isaias

Aufenthalt von 2 Nächten im März 2022

10/10 – Hervorragend

Shady

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Dalia Amer am 20. Feb. 2022
Dear Mr. Sahdy, Thank you so much for choosing Radisson Blu Hotel,Alexandria . I am really glad you have enjoyed and looking forward to welcoming you again soon. BR,

6/10 – Okay

MOHAMED

Verbesserungswürdig: Personal & Service
Was OK
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Dalia Amer am 6. Feb. 2022
Dear Mr. Mohamed, Thank you for choosing Radisson Blu Hotel,Alexandria I am glad you have enjoyed and looking forward to welcoming you again soon , Best Regards

6/10 – Okay

Mohamed

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
I traveled with my family. We arrived late just before midnight. It was really tricky to find the hotel even with 3 brand of gps (35mn kept turning around the area). A lot of construction around it will make almost impossible to access. The room was not ready to accommodate 4 of us, even though we booked for 4. I asked for a second room so the kids can sleep straight away and the manager tried to sell it double the price. At the end I had to book it in a rush with Expedia before midnight at $116, when it was on their website at 70. And the manager kept asking for 150 !!! Finally the manager was so rude that he pretended to give the kids free breakfast while I booked the first room with breakfast for the 4 of us. There is a lot of construction just next to the hotel as they are extending so do not expect to wake up late.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Dalia Amer am 11. Jan. 2022
Dear Mr. Mohamed, Thank you sharing your comment following your recent stay at Radisson Blu Hotel,Alexandria . I feel really sorry and disappointed to hear that we fell short of your expectations regarding your expectation. So please accept my sincere apologies about that and rest assured that Your comments are being noted and will be used to further improve our services. We look forward for another opportunity to leave more favorable impression in the future. Till then I remain with my kindest regards ,

6/10 – Okay

MOHAMED

Gut: Personal & Service und Zustand der Unterkunft
Was good
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Dalia Amer am 5. Jan. 2022
Dear Mr. Mohamed, Thank you so much for your kind feedback , & Looking forward to welcoming you again soon Best Regards

8/10 – Gut

GILDONG

Geschäftlich gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
5성급 호텔인데 객실 내 분위기는 실망임.
호텔 내 수영장
Aufenthalt von 3 Nächten im Dezember 2021
Antwort von Dalia Amer am 13. Dez. 2021
친애하는 소중한 손님, 최근 숙박에 대한 의견을 공유해 주셔서 감사합니다. 객실 리노베이션을 즐기기 위해 곧 다시 모실 수 있기를 기대합니다. 나는 나의 친절한 안부와 함께 남아,

6/10 – Okay

James

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
NICE BUT 1 HOUR OUTSIDE OF TOWN
The hotel is a long way outside of Alexandria near a huge petrochemical plant. It is also quite hard to find the entrance unless you know to stop at the guarded gate with no signs. Also Uber to get there is cheap but taxi to get back, Uber is not allowed past the gate, is 3x the Uber cost. Then they offered us a “private tour for 750EGP vs 350 for the taxi but it was only 3 hours and used up one hour just getting back to town and the driver did not speak English so it was not a tour just a car and driver.
Aufenthalt von 1 Nacht im November 2021
Antwort von Dalia Amer am 2. Dez. 2021
Dear James, Thank you for sharing your comment following your recent stay at Radisson Blu Hotel,Alexandria . I feel really sorry and disappointed to hear that we fell short of your expectations regarding the tour , I really understand how disappointing it felt. so please accept my sincere apologies about that and rest assured that Your comments are being noted and will be used to further improve our services. We look forward for another opportunity to leave more favorable impression in the future. Till then I remain with my kindest regards , Best Regards,

8/10 – Gut

Khalid

Aufenthalt von 5 Nächten im August 2021
Antwort von Dalia Amer am 27. Sept. 2021
Dear Mr. Khalid Thank you for rating Radisson Blu Hotel,Alexandria . And looking forward to welcoming you soon ,

10/10 – Hervorragend

Ema eldin

Aufenthalt von 1 Nacht im Juli 2021
Antwort von Dalia Amer am 27. Sept. 2021
Thank you for rating Radisson Blu Hotel,Alexandria

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Juni 2021
Antwort von Dalia Amer am 27. Sept. 2021
Thank you for rating Radisson Blu Hotel,Alexandria

10/10 – Hervorragend

Moustafa

Aufenthalt von 2 Nächten im Juni 2021
Antwort von Dalia Amer am 22. Juni 2021
Dear Mr. Moustafa , Thank you for rating Radisson Blu Hotel,Alexandria following your recent stay . I am really glad to see you have enjoyed a nice experience & looking forward to welcoming you soon. Best Regards ,

10/10 – Hervorragend

Stephanie

Aufenthalt von 1 Nacht im März 2021
Antwort von Dalia Amer am 31. März 2021
Dear Stephanie, Thank you for choosing Radisson Blu Hotel,Alexandria also for taking time to review your stay . We really appreciate your rating & looking forward to welcoming you soon . Best Regards ,

10/10 – Hervorragend

Naif

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The weather and the location is just perfect
Aufenthalt von 1 Nacht im November 2020
Antwort von Dalia Amer am 29. Nov. 2020
Dear Mr. Naif, thank you so much for your kind feedback , I am really glad you have enjoyed & looking forward to welcoming you again soon . Best Regards

8/10 – Gut

Munis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My stay was very good. HOTEL was very clean and the genaral staff was very very nice and helpful. The only two staff members that were not helpful were one of the receptionist lady that I asked her where can i get some change for a 100 pound bill and where can I exchange some US dollars and she (rudely) answered me (I don't know). An answer that should never come out of a receptionist of a reputable Hotel like Radisson blu. Same answer came from the concierge on the counter next to the reception area. I got the change i need and the information for where to exchange currency from the Most friendly face in this Hotel.(The restaurant manager during breakfast) Also the Kids pool was closed.
Aufenthalt von 3 Nächten im August 2020
Antwort von Dalia Amer am 15. Sept. 2020
Dear Mr. Munis, I feel really glad to know that overall you had a good stay . but I’m personally disappointed to hear that you felt let down by our receptionist attitude. We pride ourselves on our Yes I Can! service and please rest assured, I will be discussing your feedback with my team and addressing any issues. I can only apologize for your experience and assure you this isn’t the norm here. I hope we get the chance to show you this on a future stay with us. I remain with my best regards,

10/10 – Hervorragend

nha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place
Great hotel to get away from it all. Very helpful staff and great amenities. They are doing some renovations so I think the place will look even nicer soon.
Aufenthalt von 3 Nächten im August 2020
Antwort von Dalia Amer am 15. Sept. 2020
Dear Valued Guest, It’s great to hear you had such a good stay , And We’d love to see you back soon at the hotel to see the renovations and enjoy a relaxing stay . Looking forward to welcoming you soon, Best Regards,

8/10 – Gut

Tusharkumar

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im Februar 2020
Antwort von Dalia Amer am 8. März 2020
Dear Valued Guest , Thank you for rating Radissonblu Hotel,Alexandria & Looking forward to welcoming you soon

10/10 – Hervorragend

Tor Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Dalia Amer am 8. März 2020
Dear Valued Guest , Thank you for rating Radissonblu Hotel,Alexandria & Looking forward to welcoming you soon

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
ほtほてほてrホテル内ショップで2020年のカレンダーを買ったが、帰国後見たら9月、10月のページが2枚あり、11月、12月のページが無かった。???
Aufenthalt von 3 Nächten im November 2019
Antwort von Dalia Amer am 20. Jan. 2020
Dear Valued Guest , Thank you for choosing Radisson Blu Hotel,Alexandria I am really disappointed to see that your stay was compromised by this experience encountered at the Bazar , The shop is not under the hotel management but I wish you have discovered this during your stay , then we could fix it up with them on the spot . Please accept my sincere apologies for this , and I really wish to welcome you back again . I remain with my kindest regards,

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im August 2019
Antwort von Dalia Amer am 20. Aug. 2019
Thank you for rating Radisson Blu Hotel,Alexandria

8/10 – Gut

Mohammed

Gut: Zustand der Unterkunft und Komfort des Zimmers
جيد جداً
ممتاز السكن بالفندق وخدماتهم جيدة
Aufenthalt von 3 Nächten im August 2019
Antwort von Dalia Amer am 17. Nov. 2019
Dear Mr. Mohamed , Thank you for your comment & Looking forward to welcoming you soon . Best Regards

10/10 – Hervorragend

MOHAMED

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dr M Elbahrawi review
Amazing stay , friendly staff, very clean ,nice food and a relaxing lounge
Aufenthalt von 2 Nächten im August 2019
Antwort von Dalia Amer am 19. Aug. 2019
Dear Dr. Mohamed , Thank you for your generous comment , I am utterly glad to see how intensely you have enjoyed your stay at Radisson Blu Hotel,Alexandria . Looking forward to welcoming you again soon , Best Regards,

10/10 – Hervorragend

Amr

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
مكان هادئ وممتع
إهتمام بالغ من فريق العمل دلالة على الإحترافية وغرف ممتازة
Aufenthalt von 2 Nächten im August 2019
Antwort von Dalia Amer am 17. Nov. 2019
Dear Mr. Amr , Thank you for your comment & Looking forward to welcoming you soon . Best Regards

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Big size room but everything else was disappointing. Bad quality of service, bad food, nothing to do with what I’ve saw in the pictures, very small gym and swimming pool was disappointing. No maintenance of the hotel and unprofessional employees. Price don’t reflect at all the quality of this hotel. Don’t recommend.
Aufenthalt von 4 Nächten im Juli 2019
Antwort von Dalia Amer am 19. Aug. 2019
Dear Valued Guest , Thank you for sharing your comment following your recent stay at the hotel. It is really disappointing to see that you did not enjoy your stay with us. Please be assured that all your comments and feedback noted is much appreciated ,and we will use it to fine tune our processes and product. We strive to deliver a quality product and experience to all of our guests throughout their stay with us. Should you wish to discuss your stay further please do not hesitate to contact me directly at the hotel. Thank you ,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2019
Antwort von Dalia Amer am 20. Aug. 2019
Thank you for rating Radisson Blu Hotel,Alexandria

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Good location for my business with EZZ Dekhella Steel
Aufenthalt von 2 Nächten im März 2019
Antwort von Dalia Amer am 26. März 2019
Dear Valued Guest , Thank you for choosing Radisson Blu Hotel,Alexandria . I am really glad to know how convenient our location is to your business . & Looking forward to welcoming you soon. Best Regards

10/10 – Hervorragend

SARAH

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Service!
I was feeling a bit under the weather and the staff helped me get some cold medicine and brought me fruits to help get me well.
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Dalia Amer am 24. Feb. 2019
Dear Mrs. Sara , Thank you for staying with us and for your kind review . I am so glad to hear that you got well , and please rest assured that our endeavor to care about our guests is our priority . Thank you again for your kind patronage . & Looking forward to welcoming you again, Best Regards,

10/10 – Hervorragend

Michelle

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly staff old hotel
Staff was very friendly.
Aufenthalt von 3 Nächten im Juli 2018
Antwort von Dalia Amer am 15. Aug. 2018
Dear Michelle , Its truly honorable & rewarding to see our staff getting recognized for their quality of service. Thank you for your valuable comment & Kind patronage . Looking forward to welcoming you again . Best Regards,

8/10 – Gut

Alicia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Stay a little far away from the City
We stayed in the Radisson Blu in a recent trip to Alexandria, 4 friends in 2 rooms. They were amazing accommodating us with early check-ins since we had been traveling for close to 30 hours. The food was good. The personnel super friendly. It's far away from the city so plan to spend in taxis or ubers for at least 45 minutes.
Aufenthalt von 3 Nächten im Juli 2018
Antwort von Dalia Amer am 11. Juli 2018
Dear Alicia, Thank you so much for choosing Radisson Blu Hotel,Alexandria Also for taking time to write your comment , I am utterly glad to see how intensely you had enjoyed your experience with your friends , its truly awarding to see our staff are going above and beyond to provide a sincere and satisfactory service to exceed our guests expectations . I will be looking forward to welcoming you & your friends again & soon . till then I remain with my best regards,

4/10 – Schlecht

hesham, va

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Too far from the world
hotel look new but its furniture and material inside is outdated
Aufenthalt von 5 Nächten im April 2018
Antwort von Dalia Amer am 11. Juli 2018
Dear Mr. Hesham, Thank you so much for choosing Radisson Blu Hotel,Alexandria , I am really disappointed that the location was not convenient to you, And please rest assured that your comment about the furniture has been shared with the team , also some renovations is currently taking place . hope you give it another chance . & Looking Forward to welcoming you again . Best Regards ,

6/10 – Okay

Tuna

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Januar 2018
Antwort von Dalia Amer am 1. Feb. 2018
Thank you for rating Radisson Blu Hotel,Alexandria

8/10 – Gut

Mehmet Fatih

Gut: Personal & Service und Komfort des Zimmers
Yemekler idare eder, temizlik vasat. İş için gidiliyor ise sanayi bölgesine yakın fakat tatil için uygun bir yer değil.
Aufenthalt von 2 Nächten im Januar 2018
Antwort von Dalia Amer am 1. Feb. 2018
Sevgili Bay Mehmet , Radisson Blu Hotel, İskenderiye'yi seçtiğiniz için teşekkür ederiz, ayrıca Expedia hakkındaki yorumlarınızı göndermek için zaman ayırdığınız için teşekkür ederiz. Ana hedefimiz, her bir konukun kendine özgü ve tatmin hissettiği tenha bir atmosfer yaratmaktır. Sizin gibi yorumlar bizim mükemmellik gayretimizi korumak zor değil. Seni tekrar aramam için sabırsızlanıyoruz. Saygılarımla, Dalia Amer

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and Clean Hotel
it was good and the breakfast was excellent
Aufenthalt von 2 Nächten im Januar 2018
Antwort von Dalia Amer am 1. Feb. 2018
Dear Valued Guest , Thank you for choosing Radisson Blu Hotel,Alexandria . Your comment is highly appreciated . I am really glad to hear you have enjoyed . Looking forward to welcoming you again . Best Regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The hotel was nice overall just far away from downtown. It didnt state this in the booking so the hassle of going into town of paying a lot for a car and time is what i didnt like
Aufenthalt von 2 Nächten im November 2017
Antwort von Dalia Amer am 20. Nov. 2017
Dear Valued Guest , Thank you for your feedback , I’m so pleased you had a good stay, and I hope you give us the chance to welcoming you soon , so you can enjoy more of our facilities and services featuring a free shuttle bus to Alexandria city center . I remain with my best regards,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2017
Antwort von Dalia Amer am 20. Nov. 2017
Thank you for rating Radisson Blu Hotel,Alexandria .

10/10 – Hervorragend

Bai, Jeddah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Its excellent customer service and a staff.
All hotel i had stay, only Radisson is impressive service and consistent assistance. I highly recommend it to all.
Aufenthalt von 2 Nächten im August 2017
Antwort von Dalia Amer am 4. Sept. 2017
Dear Valued Guest , Thank you for choosing Radisson Blu Hotel,Alexandria . It is truly rewarding when our colleagues are acknowledged for going above and beyond in their service delivery. I want to express our most sincere appreciation for your kind comments . and we look forward to welcoming you back soon! Till then I remain with my best regards .

6/10 – Okay

Virginia, Arizona

Gut: Personal & Service und Komfort des Zimmers
Nice hotel but not easily accessible.
The staff is friendly and helpful. The hotel is located in a very out of the way place with nothing nearby.
Antwort von General Manager am 31. Aug. 2016
Dear Virginia , Thank you for choosing Radisson Blu Hotel,Alexandria , also for taking time to post your comment . I’m really pleased to know that our staff made your stay a pleasant one , but i am disappointed that our location was not that convenient to you . I hope we get the chance of welcoming you again, Till then i remain with my best regards, Thank You, Dalia Amer

6/10 – Okay

William, Stockholm

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Mixed impressions
The floor in the room had sand or some other small particles on it, which is unpleaseant, while no slippers where provided. The hotel was a bit worn down generally/not ready built. Renovation near the gym/spa area made the air very dusty and impossible to use without health risk. Very good breakfast service with fresh pressed juices, instant chef made omelettes etc. Good and fast room service. Good service at the reception. Good security. A good 3 star or a bad 4 star hotel.

10/10 – Hervorragend

Anand, Mumbai

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good One
The Hotel is in a secluded place. Nice Hotel, Very Good Staff. Nothing around the Hotel. Food is very good.
Antwort von Dalia Amer am 14. Mai 2016
Dear Anand , Thank you for sharing your comment on Expedia following your stay at Radisson Blu Hotel, Alexandria, Your wonderful feedback and nice comments noted are greatly appreciated , as customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests’ comments. Looking forward to welcoming you soon . Best Regards , Dalia Amer

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Very poor hotel for a Radisson Brand
Service was emotionless and done because they had to. No smiles and no extra effort or going out of their way to make the experience good. To many points to explain here! No problems with room - excellent. (no bottled water every day though!) Hotel had no character, nothing to do, hotel is in the middle of no-where or rather a very run down area There was a lot of choice with food but it was tasteless and breakfast was really well done but always cold. Hotel would not let us get local taxis and we had to use theirs at an extortionate price I checked the reviews before I booked and do not agree with them. I would not recommend this hotel. Old fashioned and out dated. Front counter manager was a terrible representative for the hotel - very rude, abrupt and seriously lacking in cusomer service skills (Ahmed)
Antwort von Ashley am 23. Dez. 2015
Thank you for taking the time to write your review. We are delighted you liked your room and we hope you had a relaxing stay. We apologize you were disappointed with the service and food you received while visiting the hotel. We appreciate you bringing these matters to our attention. We have shared your comments with hotel management to continually improve services at the hotel.

8/10 – Gut

SnafkinZ, 藤yこう

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
市内からは遠いが快適なホテル
空港から30分程度の場所にあり、市内からは遠く、またモールまでシャトルはあるとはいうものの、 一日一便しかなく、その意味では不便ではあるが、プールやスパなどもあり、ホテル暮らしという点では、大変快適。
Antwort von Dalia Amer - GM . am 8. Juni 2015
Dear Snafkinz , I’m so pleased you enjoyed the room , and that the service was convenient to you . But i am disappointed that your stay was compromised by the noise from the surrounding area , please accept my apologies as it was really out of our hands . Hope to have the chance to welcome you soon to enjoy a relaxing and quite stay . Till then i remain with my best regards ,

6/10 – Okay

Ahmad, Cairo

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Bad surrounding conditions
Nice hotel, but the place is auwfull as the smell outside the hotel is so bad; as it's so near to a polluted area.