Luxushotels in Aix-en-Provence suchen

„Would summarise as very disappointing. Aside from the construction which we knew of beforehand, this is definitely not a 5 star hotel or 5 star service. Our room was aged, the towel dryer didn’t work hence we used soggy towels for 2 days. There were also holes in our bed linen / no shower gel. When we notified the head of the hotel in the morning, there was no apology, just an acknowledgment. When we came back to the hotel 7 hours later, the room was uncleaned and none of the issues we stated ...

„We had booked the night at the hotel months in advance and arrived on the day of checkin just to hear from the reception that they have a „problem with the room“ and that they booked us into another sister hotel of theirs. The issue with this was it was 4 km outside the city and was only a four star. Never experienced something like this in any other five star hotel! Will never go back there“