Dear Mrs Rachel, you booked a double classic and we gave you an apartment, that means that if you did not book an apartment you are not allowed to use the kitchen and also we don't have to give you plates or other. concernig the swimmingpool all the rules ( swimm hat , time table and so on ) are exposed in the hall and in every angle of the swimmingpoll in 5 languages, the dirty swimmingpool is sand of mount Etna tooken from the wind and a robot cleaner needs a little bit to clean a half olympic swimmingpool, for ants it could be because all around us there is garden and if you leave open food it coul happens i'm not saying it's correct but i can only excuse me for this reason.