Charged an additional $15 per day for aminities...no amenities at all
Charged another $25 per day for parking 8 blocks away
Dirty and dingy including big stains on the carpet and yellowed curtains
Phone didn't work
Shower so small we couldn't find it behind the bathroom door
Kommentar von Hotelmanagement
10.05.2024 von Carolyn Ncube, General Manager, Hotelmanagement
Mahalo nui loa, Michele, for taking the time to share your valuable feedback and for giving us the opportunity to give context to your observations.Firstly, Waikiki, like Las Vegas, is a visitor destination that charges daily amenity fees at its hotels. Ours, being only 15.70 per day, is the lowest you will find in our market, and considering that we have a wealth of convenient amenities, it is the greatest value too.Secondly, our property is not new nor have we ever claimed it to be. Seasoned is not dirty, and our new and returning guests have continuously celebrated our clean and comfortable rooms both in reviews and in person.We personally checked your room for the issues you brought up and found the phone to be working, no carpet stains, and curtains in good condition, and while the shower in that unit is smaller, we do have larger room types with bathtubs. You chose, however, to leave early instead of inquiring about a possible upgrade.Lastly, we have 73 rooms and 16 parking spots that sell out immediately, and while we have many recommendations for alternative parking options, none of them are 8 blocks away.Thank you again for sharing your sentiments. We do hope that you managed to enjoy your visit to the islands.