Basierend auf 976 geprüften Bewertungen
3,7 Sauberkeit der Zimmer
4,0 Service
3,7 Komfort der Zimmer
3,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 02.10.2023 auf Hotels
Kommentar von Hotelmanagement
02.10.2023 von Front Desk Supervisor, Hotelmanagement
Thank you for your stay and review!
von einem verifizierten Reisenden
Veröffentlicht am 16.09.2022
von einem verifizierten Reisenden
Veröffentlicht am 20.06.2024
Rude and unprofessional service. Their housekeeping threw my new shopping bag full of new clothes (with price tags on!) in the garbage. At first the front desk staff denied any responsibility and said the housekeeping would never take anything that was not in the garbage bin from the room. Then they sent some cleaning staff to check the trash cans outside. They were nonchalantly browsing the trash and laughing about it until I went there in person to help with the search. Only then they started the serious search. Even after retrieving all of the items and showing them as evidence (as in the beginning the front desk was confident that their staff would never make such a huge mistake) the lady at the front desk didn’t even offer an apology. All she had to say was that the manager was going to check the cameras and see what happened. After around 3 hours the manager finally came with the offer to refund the parking fees plus the room upgrade fees. The total would still be much less than the cost of the clothes that I lost. They didn’t even have the courtesy to offer to pay for dry cleaning. His explanation was that we already got a discounted room upgrade (which was due to their false advertising with room pictures – you can read more about this on a lot of other reviews here). Only after the situation started to draw the attention of the new guests and they saw the clothes that were retrieved from (and smelled like) trash, the manager offered to refund the cost of one night.
Kommentar von Hotelmanagement
20.06.2024 von Hotel Management , Hotelmanagement
Thank you for reaching out. Housekeeping mistook your bag for trash as you left it next to the trash can with used coffee cups on top. Housekeeping did apologize for that (you even said they did yourself). The original discount (Upgrade fees and Parking) would absolutely have covered the costs of dry cleaning. We were being reasonable as you were yelling and screaming in the lobby causing a scene. It was a sight to see for sure. We hope you enjoy your stay at other hotels.
von einem verifizierten Reisenden
Veröffentlicht am 19.06.2024
Kommentar von Hotelmanagement
21.06.2024 von Customer Service, Hotelmanagement
Feras,It is disheartening to learn that your experience did not meet your expectations. The team values all feedback and would like to understand more about your visit. Please consider reaching out directly to discuss your stay further.
von einem verifizierten Reisenden
Veröffentlicht am 18.06.2024
Kommentar von Hotelmanagement
19.06.2024 von Customer Service, Hotelmanagement
Jean, thank you for the positive rating! The team at La Jolla Cove Hotel & Suites is thrilled you enjoyed your stay. We're looking forward to welcoming you back!
von einem verifizierten Reisenden
Veröffentlicht am 18.06.2024
Kommentar von Hotelmanagement
19.06.2024 von Customer Service, Hotelmanagement
Todd, thank you for sharing your rating. Your feedback is important, and the team is always striving to improve. If there's anything specific you would like to share about your experience, please let us know.
von einem verifizierten Reisenden
Veröffentlicht am 17.06.2024
Nothing was good, it was not what was represented on your website .
It was awful. I showed up with signs saying valet parking not event parking. I pull up and the guy tells me sorry this is only for event parking.
Then when I said I am checking in where do I park he says go out and turn a hard right and go into that structure. That had no parking. This is not acceptable.
Then I find parking on a tiny dirt lot which did damage to my tesla as it was too steep.
Then the room...........was not at all like displayed in the pictures. It was old, and disgusting. I left Sunday becuase I did not want to stay there anymore.
Kommentar von Hotelmanagement
19.06.2024 von Customer Service, Hotelmanagement
Cherie,Thank you for sharing your feedback. It is concerning to learn about the issues you faced regarding parking and the condition of your room. Rest assured, this feedback is valuable for us to improve these aspects. Your experience is indeed important to us.
von einem verifizierten Reisenden
Veröffentlicht am 17.06.2024
There’s are two sides to this property. A nice side that is renovated that is shown on Expedia’s website and another side that is run down and offer unacceptable living conditions for the price. I (and others) were unfortunately fooled by Expedia’s description and they tried to put me in the ugly side of the property. However, the manager was very nice and worked with us to change us rooms to the renovated side.
Other than that, location was great and parking was easy. Everything is within walking distance.
Kommentar von Hotelmanagement
17.06.2024 von Hotel Management , Hotelmanagement
Thank you for staying with us. We hope to see you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 14.06.2024
Great
Kommentar von Hotelmanagement
16.06.2024 von Customer Service, Hotelmanagement
Trevor, thank you for your positive feedback! La Jolla Cove Hotel & Suites looks forward to welcoming you back for another great stay.
von einem verifizierten Reisenden aus Palm City
Veröffentlicht am 14.06.2024
Kommentar von Hotelmanagement
15.06.2024 von Hotel Management , Hotelmanagement
We're so excited to hear you had a great stay with us! We hope to see you again soon!
