Basierend auf 779 geprüften Bewertungen
4,3 Sauberkeit der Zimmer
4,3 Service
4,5 Komfort der Zimmer
4,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2024
We have stayed at this location several times. It is going downhill. We requested our room to be cleaned three times during our 4 night stay and it was not…always an excuse that we weren’t on the list or maids didn’t have time.
Kommentar von Hotelmanagement
24.04.2024 von Customer Service, Hotelmanagement
Sharon, it's disappointing to hear about the upkeep issues during your stay and the challenges encountered with the housekeeping service. We strive to ensure our guests' requests are accommodated promptly and efficiently, and it's clear we fell short in this instance. Without impinging on our overall commitment, your concerns will be shared with our team members for improvement. Despite these setbacks, we hope to have a chance to create a better experience during your future stays.
von einem verifizierten Reisenden
Veröffentlicht am 18.04.2024
Quiet
Kommentar von Hotelmanagement
20.04.2024 von Customer Service, Hotelmanagement
Billy, it's great to hear you appreciated the tranquil ambiance at Hampton Inn Tyler. We strive to provide a restful environment for our visitors. Thank you for sharing your experience and we hope to have the pleasure of serving you again in the future.
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
I liked the breakfast and the cleanliness of my room. I did not like that there was a spill in the elevator that was never cleaned and always a smell like a very strong cologne in the lobby. The staff were all very nice.
Kommentar von Hotelmanagement
16.04.2024 von Customer Service, Hotelmanagement
Stephanie, it's delightful to hear that you enjoyed the breakfast and appreciated the cleanliness of your room at Hampton Inn Tyler. We understand you had concerns about an issue in the elevator and the scent in the lobby. Your comments will be used as constructive feedback for our team members. We're thrilled you found them all to be very nice. Looking forward to having you back in the future!
von einem verifizierten Reisenden
Veröffentlicht am 13.04.2024
Kommentar von Hotelmanagement
15.04.2024 von Customer Service, Hotelmanagement
Thanks for sharing this perfect rating, Edward!We're thrilled to hear you enjoyed your stay at Hampton Inn Tyler! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
von einem verifizierten Reisenden
Veröffentlicht am 01.04.2024
The rooms and hallways need a deep cleaning. The elevators need work they sound unsafe and the bathrooms still had hair and dirt from the previous guest. The hotel is not that old but it looks like no one cares and upkeep is not a priority. I would not suggest staying there.
Kommentar von Hotelmanagement
02.04.2024 von Customer Service, Hotelmanagement
Zenia, we appreciate your feedback and regret to hear that your stay didn't meet your expectations. We recognize the importance of cleanliness and maintenance for a comfortable experience. Please rest assured that we continuously strive to improve our guest's experiences and your comments have been noted. Although we understand you have reservations, we'd like to assure you that we do prioritize the upkeep of our facilities. We hope for an opportunity to better serve you in the future.
von einem verifizierten Reisenden
Veröffentlicht am 30.03.2024
Good
Kommentar von Hotelmanagement
02.04.2024 von Customer Service, Hotelmanagement
Katherine, thank you for sharing your positive experience at Hampton Inn Tyler. We're pleased to know our hotel met your expectations and we hope to welcome you back in the near future. Safe travels!
von einem verifizierten Reisenden
Veröffentlicht am 16.03.2024
Front desk customer service the day I checked in
Kommentar von Hotelmanagement
18.03.2024 von Customer Service, Hotelmanagement
Eleanor, we appreciate your feedback. It's great to know that our front desk team provided quality service during your check-in at Hampton Inn Tyler. Your positive words encourage us to continue extending warm hospitality to all our guests. We hope to see you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 09.03.2024
Great location!
Kommentar von Hotelmanagement
10.03.2024 von Customer Service, Hotelmanagement
Leticia, thank you for sharing your experience. We're glad to know that Hampton Inn Tyler's location was well-suited to your needs. We hope to welcome you back for another great stay soon.
von einem verifizierten Reisenden
Veröffentlicht am 07.03.2024
Kommentar von Hotelmanagement
28.03.2024 von Customer Service, Hotelmanagement
Catherine, we're thrilled your stay at Hampton Inn Tyler was a 5-star experience! We appreciate your rating and hope to see you again in the near future.
von einem verifizierten Reisenden
Veröffentlicht am 03.03.2024
It’s good
Kommentar von Hotelmanagement
03.03.2024 von Customer Service, Hotelmanagement
Thank you for the great rating, John!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Tyler! We hope you plan on staying with us again soon!We're looking forward to your next visit!
