Basierend auf 983 geprüften Bewertungen
3,4 Sauberkeit der Zimmer
3,7 Service
3,5 Komfort der Zimmer
3,3 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
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für Allevon einem verifizierten Reisenden
Jederzeit wieder nah an Busch Garden
Veröffentlicht am 31.12.2015Konnten problemlos vor Ort auf Nichtraucherzimmer umbuchen. Konnten 2h vorab einschenken. Sehr freundliche und hilfsbereite Mitarbeiterin an Rezeption
von einem verifizierten Reisenden
Veröffentlicht am 09.05.2024
von einem verifizierten Reisenden
Veröffentlicht am 23.04.2024
Didn't get the opportunity to like or dislike anything about the property, they never checked me into the room. Although we did arrive late, due to a late flight, I had a reservation and a clearly posted sign in the hotel vestibule next to a phone that said checking in late is no problem just call 500 and they'll get me checked in. Called 500 3 different times for about 20 minutes with guest services unable to reach night clerk and it just going to dial tone each time but the last when the guest services rep informed me they wouldn't be checking me in as it was too late.
Kommentar von Hotelmanagement
25.04.2024 von Hotel Management, Hotelmanagement
Dear Robert, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being unable to stay is highly frustrating. We deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. Also, feel free to connect us for any further assistance you need. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
Whole place stunk and was disgusting
Kommentar von Hotelmanagement
16.04.2024 von Hotel Management , Hotelmanagement
Dear Austin, Thank you for sharing your feedback, and we apologize for your disappointing experience. We take cleanliness and guest satisfaction seriously, and your comments are concerning. We are actively investigating this matter with our housekeeping team to address any issues promptly. Your comfort is important to us, and we appreciate your understanding. We hope to have the opportunity to improve and regain your trust in your future stays.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 13.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 13.04.2024
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von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 11.04.2024
The vibe of the hotel was like a prison it felt really unsafe, the smell was so bad. The room was so dirty I don’t think it was cleaned in years we checked under the bed it was so dirty we even found a potato under the bed it was probably there for years.
Kommentar von Hotelmanagement
12.04.2024 von Hotel Management, Hotelmanagement
Dear Talal, We are truly sorry to learn about your experience at our hotel. Providing a clean and welcoming environment is our priority, and we apologize that we fell short during your stay. Your feedback is invaluable to us, and we will address these issues immediately to ensure they do not happen again. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
How all staff was respectful,kindandect
Kommentar von Hotelmanagement
10.04.2024 von Hotel Management , Hotelmanagement
Dear Antonio, Thank you for sharing your feedback! We extend our heartfelt gratitude for your kind words regarding our staff. We take immense pride in fostering a culture of respect, kindness, and excellence in service. Ensuring our guests feel valued and cared for is our utmost priority. Your acknowledgment reaffirms our commitment to providing exceptional hospitality experiences. We will continue to uphold these standards, striving to exceed your expectations during every visit. We look forward to welcoming you back soon.Sincerely,Hotel Management
