Veröffentlicht am 01.05.2024
We booked the room online through Expedia. Easy to do, easy to pay, efficient email confirmation. Checkin caught us a little off guard, had to whip out the credit card to cover the (refundable?) security fee. Wonder why it was not included when reserving the room… convenient location by the airport, actually no noise from planes! Complimentary breakfast was appreciated. Would stay again.
Kommentar von Hotelmanagement
02.05.2024 von GM, Hotelmanagement
Conrad, thank you for taking the time to provide your feedback. We appreciate you sharing how much you enjoyed our convenient location and peaceful accommodations, yet we want to apologize for any surprise caused by our refundable security deposit. Due to the nature of our systems, this security deposit can not be attained at the time of booking which is why we ask for a separate card at check-in to cover this hold. We are grateful for your choice to stay with us, and we hope you will give us another chance to provide you another pleasant visit on your next trip to New York City.We look forward to welcoming you again!Best Regards, Jim NorrisGeneral Manager