The hotel is sparkling clean, and has most amenities, it didn’t dazzle us. It lacked personality, and the beach wasn’t very good. Pools lovely but always felt busy, not relaxing. The spa and gym are beautiful but not all services available even though they had space dedicated to them (such as nail salon). Gym adequate but missing little things like towels and water. Housekeeping was by far the best of many stays with lovely staff.
Kommentar von Hotelmanagement
14.06.2024 von HotelManager, Hotelmanagement
Dear Nancy,Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We appreciate your honest review as it allows us to continuously improve and enhance the guest experience.We are pleased to hear that you found our hotel to be sparkling clean and equipped with most amenities. However, we regret to learn that we did not fully meet your expectations and that you felt the hotel lacked personality. Your feedback regarding the beach and pool areas is duly noted, and we will explore ways to enhance these areas for a more enjoyable experience for our guests.We apologize for any inconvenience you experienced with the busyness of the pools and the lack of a relaxing atmosphere. Your comments about the spa, gym, and the availability of services are valuable to us, and we will address these areas to ensure a more seamless and enjoyable experience for our guests.We are delighted to hear that you found our housekeeping staff to be exceptional, and we will be sure to pass along your kind words to our team members.We appreciate your feedback and hope to have the opportunity to welcome you back in the future to showcase the improvements we have made based on your valuable comments. If there is anything specific you would like to address or any further feedback you would like to share, please do not hesitate to reach out to us directly.Warm regards,Nicolas KirkillariHotel Manager