Basierend auf 438 geprüften Bewertungen
4,3 Sauberkeit der Zimmer
4,2 Service
4,3 Komfort der Zimmer
4,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Acceptable
Veröffentlicht am 03.08.2019 auf HotelsKommentar von Hotelmanagement
06.08.2019 von The Management of Hotel Equatorial Penang, Hotelmanagement
Dear Guest, thank you for taking time to rate your stay with us. We appreciate your feedback and we sincerely hope that you have enjoyed the service and facilities extended during your recent stay. Wishing you a great week ahead.
von Pascal aus Winterthur
Super Hotel und service
Veröffentlicht am 21.06.2014 auf HotelsDas Hotel liegt in einem ruhigen Thal abseitz der Stadt. Es gibt einen gratis Shuttle service an 3 Orten in der stadt und man wird wieder abgehollt wenn man sich anmeldet oder man steigt einfach zu falls es noch platz hat. Auch transfer vom und zum Flughafen ist gratis. Ausserdem hatten wir gratis internet im ganzen hotel. Auch der Pool war sauber. Hat mir super gefallen. Würde ich jedem empfehlen.
von Company 00
Veröffentlicht am 06.04.2014 auf Hotels
von tzjacky aus Lohmar
sehr schöner Garten mit Schwimmbad
Veröffentlicht am 28.03.2014 auf HotelsAngenehmer Hotel-Aufenthalt nach 4 Wochen Sumatra-Urlaub mit entsprechenden Zimmer-Standards.
von einem verifizierten Reisenden
Veröffentlicht am 04.09.2012 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 10.01.2021 auf Hotels
Environment is very beautiful and room is very clean
Kommentar von Hotelmanagement
11.01.2021 von The Managament of Hotel Equatorial Penang, Hotelmanagement
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and fond with our environment and hotel cleanliness. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
von einem verifizierten Reisenden
Veröffentlicht am 03.01.2021
It would great if the management could seriously look into the compliance of wearing a proper outfit to the pool.
Kommentar von Hotelmanagement
04.01.2021 von Management of Hotel Equatorial Penang, Hotelmanagement
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for the rate you had given on our property. We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we had your feedback shared to the respective team members in order to assure that the same issue does not come up again. Best regards, The Management of Hotel Equatorial Penang.
von einem verifizierten Reisenden
Veröffentlicht am 01.01.2021
Kommentar von Hotelmanagement
04.01.2021 von Management of Hotel Equatorial Penang, Hotelmanagement
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
von einem verifizierten Reisenden aus Kuala Lumpur
Veröffentlicht am 31.12.2020
Superb service from the staffs
Well maintained
Limited Breakfast choice
Kommentar von Hotelmanagement
04.01.2021 von Management of Hotel Equatorial Penang, Hotelmanagement
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. Your feedback on the limited choices has been shared with our Culinary team, as we take all our feedback into serious consideration. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
von einem verifizierten Reisenden
Disappointed with the stay
Veröffentlicht am 28.12.2020 auf HotelsOverall it was satisfactory. But for a 5 star hotel, they are really below mark. I think the service providers did their best within their means but there could be lack of proper supervision, management and leadership in this hotel. Rooms were clean, bathroom was clean, but the restaurant service was poor and also during breakfast time. Eg the waiter used his hand during toasting the bread. Also I gave the ice pack (used to store some special medicine while travelling) to be kept in the freezer as there was no freezer in the room. The refrigerator was inadequate to keep the ice pack cold. On the 4th day when I got it back, the ice pack had already melted as they did not put it in the freezer. The instruction that I gave to the Duty Manager (Farish) was not complied with. It was quite shocking. I would not recommend this hotel as a 5 star hotel mainly due to poor service and the attitude of the staff at the front desk who did not show the due care when I complained about the ice pack. I got the answer “the management having meeting”. I expected as least someone from the management should quickly come up to hear my complain when it is fresh. Feedback like this was very useful to the hotel but they lost the opportunity.
Kommentar von Hotelmanagement
29.12.2020 von Management of Hotel Equatorial Penang, Hotelmanagement
Dear Guest,
Thank you for having chosen to stay at Hotel Equatorial Penang and for the rate you had given on our property.
We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed.
We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we had your feedback shared to the respective team members in order to assure that the same issue does not come up again.
Once again, please accept our sincere apologies and we hope to see you soon in your next visit.
Best regards,
The Management of Hotel Equatorial Penang.
