Basierend auf 1.068 geprüften Bewertungen
2,3 Sauberkeit der Zimmer
2,8 Service
2,5 Komfort der Zimmer
2,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2024
This place used the be decent. Now is and absolutely horrible. The staff was rude, nothing worked in the room! No coffee, no cups, 3 towels and not even a body size towel. The phone didn't work, the hair dryer, the front door didn't even work properly! My son could not even play on his Xbox because the television was incompatible! Their breakfast was coffee that looked and tasted like slug was paired by cheap danish! Yes is was affordable but value should not equate to how horrible this Hotel is manged and maintain... One start is not low enough!
Kommentar von Hotelmanagement
24.04.2024 von Customer Care Team, Hotelmanagement
Dear Miguel, we're deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Providing a comfortable and pleasant experience for our guests is our utmost priority, and we regret that we fell short of your expectations. Please accept our sincerest apologies for the issues you encountered with the amenities in your room, as well as the quality of our breakfast offerings. This is certainly not the level of service we aim to provide, and we understand the frustration these issues cause. Rest assured, we take your feedback seriously, and we will handle these concerns promptly with our team to ensure that similar issues do not occur in the future. If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 23.04.2024
convenient. No dislikes.
von einem verifizierten Reisenden
Veröffentlicht am 23.04.2024
Floors were slippery due to possible smoking from others bugs in restrooms as well.
Kommentar von Hotelmanagement
23.04.2024 von Customer Care Team, Hotelmanagement
Dear Israel, we're genuinely sorry to hear about your disappointing experience during your stay. Cleanliness and guest satisfaction are top priorities for us, and it's concerning to hear that we fell short of meeting your expectations in these areas. We take all feedback seriously and will handle these issues promptly to ensure they are resolved and do not recur in the future. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future. Best Regards,Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
Room I stay was quiet note to my expectations it looks like the room has not been touched for yrs paint floor’s walls toilet sink bed lights tv doors drapes smell was terrible on the room I had to go get ice to the 3 rd floor from the 1 st floor sorry but the property including rooms really need a make over soon breakfast Ofer was only Coffey and Dennis WOW any way sorry but it’s what I really saw with all the $$$ this company makes should be no problem making this place looking acceptable
Kommentar von Hotelmanagement
22.04.2024 von Customer Care Team, Hotelmanagement
Dear Luis, we apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable to us, and we take your comments seriously. We're sorry to hear that the condition of your room did not meet your expectations and that you encountered issues with cleanliness and amenities. Please know that we will share these concerns with our housekeeping and maintenance teams to ensure that all areas of our property meet the high standards we strive for. We understand the importance of a comfortable and enjoyable stay for our guests, and we regret that we fell short on this occasion. Your satisfaction is our priority, and we appreciate your patience and understanding. If you choose to stay with us again in the future, we would welcome the opportunity to provide you with a much-improved experience. Thank you for bringing these issues to our attention, and we hope to regain your trust in our property.Best Regards,Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 17.04.2024
The property charged and settled the deposit on my CC. When I called I was told 5 to7 days and then I was put on hold. I have never had any hotel charge my card all the way through. Just put a hold on the funds. Because of this, i wont stay again.
Kommentar von Hotelmanagement
18.04.2024 von Guest Experience Team, Hotelmanagement
Dear Paula, we apologize for any confusion or inconvenience regarding the charges on your credit card. Understandably, this situation has left you feeling unsettled, as it differs from the standard practice of placing a hold on funds. Rest assured, we take your feedback seriously and will review our billing processes to ensure clarity and transparency for all our guests. Should you reconsider staying with us in the future, we would appreciate the opportunity to provide you with a more seamless experience. If you have any further concerns or require assistance with your billing, please don't hesitate to contact our front desk team, who will be happy to assist you.Best Regards,Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
No phones, mold in shower, rips in bedding, paper thin walls. This place is cheap for a reason
Kommentar von Hotelmanagement
17.04.2024 von Customer Care Team, Hotelmanagement
Dear Philippe, we're truly sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we apologize for falling short of your expectations. Please know that we take cleanliness and the overall condition of our property very seriously, and we will handle these issues with our team to ensure they are promptly resolved. Your comfort and satisfaction are important to us, and we'd like to make things right. If you'd be willing to give us another chance, we'd love the opportunity to provide you with a much-improved experience. Please feel free to reach out to us directly so we can discuss how we can better accommodate you in the future. Thank you for bringing these issues to our attention.Best Regards,Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Great stay
Kommentar von Hotelmanagement
15.04.2024 von Customer Care Team, Hotelmanagement
Dear Vineish, we're delighted to hear that you had a great stay with us! Your satisfaction is our top priority, and we're thrilled that we could provide you with an enjoyable experience. Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards,Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
Very, very noisy
Kommentar von Hotelmanagement
15.04.2024 von Customer Care Team, Hotelmanagement
Dear Carlos, we apologize for the inconvenience caused by the noise during your stay. We strive to provide a comfortable and peaceful environment for all our guests. Your feedback regarding the noise and property conditions is valuable to us, and we will work hard to handle these issues to ensure a better experience for our future guests. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 13.04.2024
There's bedbugs, i was bitten so bad that almost ended at the ER
Kommentar von Hotelmanagement
15.04.2024 von Customer Care Team, Hotelmanagement
Dear Yadira, we're deeply sorry to learn about your experience with bedbugs during your stay. Your health and well-being are of utmost importance to us, and we take reports of this nature very seriously. Immediate action is being taken to tackle this issue, including a thorough inspection and treatment of the affected areas. We sincerely apologize for the discomfort and inconvenience this has caused you, and we assure you that we are taking steps to prevent any recurrence. Additionally, we understand your dissatisfaction with the cleanliness, service, amenities, and overall property conditions. Rest assured, your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a higher standard of quality for all our guests. We would appreciate the opportunity to discuss your experience further and make amends. Please reach out to our management team at your earliest convenience. We genuinely value your patronage and hope to have the chance to regain your trust in the future.Best Regards,Guest Experience Team
