Basierend auf 464 geprüften Bewertungen
4,8 Sauberkeit der Zimmer
4,7 Service
4,7 Komfort der Zimmer
4,6 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden aus Amerang
Veröffentlicht am 01.10.2023
All good. Loud clients and no dress code make some people approach in pyjama for breakfast.
I recommend this hotel.
Kommentar von Hotelmanagement
05.10.2023 von Petra Baumann , Hotelmanagement
Dear Peter,Thank you for the five out of five rating and for recommending the hotel I have personally taken note of your feedback on attire worn at Cafe Villa Rosa during breakfast and will look into the stricter implementation of our general dress code, which is casual to smart casual in all outlets. We hope to have the opportunity in the coming days to surpass your expectations. Best Regards, Petra Baumann General Manager
von einem verifizierten Reisenden
Veröffentlicht am 02.09.2023 auf Hotels
von Silvia aus Schweiz
Eines der besten Hotels in Kenya...
Veröffentlicht am 21.04.2016 auf HotelsSehr schönes und gepflegtes Hotel, sehr freundliches Personal und gute Restaurants, leider ist eine sehr laute Baustelle gleich nebenan. Glücklicherweise konnten wir das Zimmer nach einer Nacht wechseln.
Kommentar von Hotelmanagement
16.07.2016 von Manish Nambiar, Hotelmanagement
Thanks very much for your review on the hotel Silvia. We have had your review translated by our translation agency.
We are very pleased to read that you found the hotel to be clean, service good and enjoyed the selection of restaurants onsite.
We do have a selection of restaurants for our guests to dine at including LUCCA - Italian, 88 - Pan Asian, Tambourin - Levantine and Cafe Villa Rosa - all day dining.
Apologies for the noise from the construction site, however we are glad that you were able to switch room and were fine thereafter.
We do hope that we will be able to host you at the hotel once again in the coming days.
Best Regards
von einem verifizierten Reisenden
Veröffentlicht am 20.05.2024
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
Excellent staff
Kommentar von Hotelmanagement
14.04.2024 von Petra Baumann , Hotelmanagement
Thank you Ian for the excellent review and rating. We look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager
von einem verifizierten Reisenden
Veröffentlicht am 22.03.2024
We had returned from a safari tentvthat had plenty of hot water to an expensive hotel without hot water.
Kommentar von Hotelmanagement
31.03.2024 von Petra Baumann , Hotelmanagement
Dear Jeff, Thank you for the review and rating. I am disappointed to read that you did not have such a great stay with us, I will review with our team of engineers as to what transpired during your stay, since this is not the norm. Best Regards, Petra Baumann General Manager
von einem verifizierten Reisenden
Veröffentlicht am 06.03.2024
von einem verifizierten Reisenden
Veröffentlicht am 02.03.2024
Great service and ambience
Kommentar von Hotelmanagement
04.03.2024 von Petra Baumann , Hotelmanagement
Dear Dennis, Thank you for the review and rating. My team and I appreciate the positive feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.02.2024 auf Hotels
check in and check out was slow. room was old, noisy and rhe HVAC didnt work. way overpriced for what it is.
Kommentar von Hotelmanagement
22.02.2024 von Petra Baumann , Hotelmanagement
Dear Gary, Thank you for the review and rating. My team and I appreciate the feedback on your experience with us. I am disappointed to read that your time with us had some shortcomings in terms of check-in and check-out times and the room conditioning facility not working properly. I have addressed these areas with my team and I am confident that the next time you stay with us, you will have the most memorable time. We are making some uplifts to the property and this will also enhance our guest stays.I look forward to welcoming you back soon. Best Regards, Petra Baumann General Manager
von einem verifizierten Reisenden
Veröffentlicht am 12.02.2024 auf Hotels
