Veröffentlicht am 08.03.2024
Old TV. Bed small. Breakfast awful, low quality, eggs cold, bacon uncooked, greasy, etc. Reception in breakfast room impolite: "Room number? Name?" Rather than "Good morning, sir. Waht is your room number? Etc." Parking only for tiny cars, almost impossible to exit with any decent car, very narrow.
Kommentar von Hotelmanagement
29.04.2024 von Your NH München Messe Team., Hotelmanagement
Dear Ingwer,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept our sincere apologies for not being able to meet our usual standards during your recent stay. I was disappointed to learn about your breakfast experience and can assure you that your feedback has been shared with our food and beverage team, who joins me in offering an apology for these shortcomings. Breakfast is among the most important meals of the day at our hotel and should certainly give you a great start to the day. Rest assured, action has been taken to prevent the shortfalls you experienced from being repeated.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and restore your confidence in the near future.Thank you again for your time.Best regards,Your NH München Messe Team.