Basierend auf 983 geprüften Bewertungen
3,5 Sauberkeit der Zimmer
3,9 Service
3,6 Komfort der Zimmer
3,4 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 03.01.2016 auf Hotels
wenige Auswahl zum Frühstücken und Parken kostet Extra
von einem verifizierten Reisenden
Veröffentlicht am 06.05.2024
Hotel was good but no refrigerator in the room !!
von einem verifizierten Reisenden aus Peterborough
Veröffentlicht am 05.05.2024
First of all this is listed as a “boutique “ hotel. Maybe 20 years ago. Upon check in the internet was down. The night manager, with food dripping out of his mouth, couldn’t give me a key and suggested I just leave the door wedged open as I had to go back down to the car. By the following morning the elevator wasn’t working, so I had to walk up and down a dingy set of stairs to leave and someone had to walk back up to open door. The car valet and day front desk man were great- they didn’t have much control over problems. My room was clean ( if outdated) but the common areas , hallways, and elevator carpet were in need of cleaning and maintenance. 24 hrs later I got a key and the elevator was fixed. I wouldn’t recommend anyone stay there. And honestly should be given a refund for part of my stay-
von einem verifizierten Reisenden
Veröffentlicht am 04.05.2024
The staff was really unprofessional specially the front desk. The elevator did not work.
von einem verifizierten Reisenden
Veröffentlicht am 29.04.2024
Kommentar von Hotelmanagement
02.05.2024 von Terrill , Hotelmanagement
Dear Melany,What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 29.04.2024
the place was nice and clean and the staff at the desk was so nice to us
Kommentar von Hotelmanagement
30.04.2024 von Terrill , Hotelmanagement
Dear Mackenley, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
The valet parking was such a great guy he helped me so much the last morning when I was there.
Kommentar von Hotelmanagement
23.04.2024 von Terrill , Hotelmanagement
Dear Lia, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
My 'check-in' was awful (it was right after midnight, which I'd informed that it would be then), which left me with a bitter taste, as the person (I'll not say, clerk, as he looked like someone whose slumber I'd disturbed and who presented as such)---came to the counter, whilst on a personal phone call and fumbled my confirmation by deleting same, as it wasn't being given the required 'full attention' by someone in the 'service industry'.
I eventually was able to make my way to the room, which didn't 'live-up' to the exorbitant rate I was charged. (a few rustic appliances adorned the room in the form of a radio, bath and toilet fixtures and air condition unit, which wasn't a design addition, but ancient features.
The next day's staff was the only feature that presented as current and not 'a throwback' and they allayed my fears, that my stay wouldn't be a total disaster.
Would I stay there again; no!
Kommentar von Hotelmanagement
18.04.2024 von Terrill , Hotelmanagement
Dear Cornel, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our associates. We pride ourselves on providing exceptional customer service and I am sorry that this was not reflected in your stay. As always, I value the feedback since it serves as a way to improve our Hotel and our team.Sincerely,
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
No microwave in room
Kommentar von Hotelmanagement
16.04.2024 von Terrill , Hotelmanagement
Dear Gurpreet, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team.Sincerely,
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
Kommentar von Hotelmanagement
16.04.2024 von Terrill , Hotelmanagement
Dear Michelle, We thank you for providing us with your feedback and sharing your overall experience with the The Andrew Hotel. We apologize that we failed to meet your expectations. We will certainly share this valuable information with our team, and more specifically with the respective departments that will be assigned to help rectify them. Sincerely, Warm regards,
