Basierend auf 988 geprüften Bewertungen
4,4 Sauberkeit der Zimmer
4,3 Service
4,3 Komfort der Zimmer
4,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 23.08.2023
Quite disappointing that a so-called waterfront hotel has no view of the river, if you don’t have a riverview room. Unfortunately, we had a room with a parking-lot view which was not worth the price. The rooftop terrace, one of the reasons I booked this hotel, was closed for no obvious reason. If you want to go to the historic district, you have to order an Uber, since the hotel doesn‘t offer a shuttle (like the hotel next door) and public transportation is not available.
Kommentar von Hotelmanagement
24.08.2023 von General Manager, Hotelmanagement
Dear Ulrike, Thank you for your feedback regarding your recent stay. We apologize for a visit that did not meet your expectations with the view from your room, no access to the rooftop terrace, and the shuttle service. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn that we did not meet these expectations. Our team is looking into this to ensure we are well-poised to serve you. We hope you will give us another opportunity to show you the stay and hospitality you deserve and to prove that we truly value your patronage.Sincerely, Charles ReedGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 26.08.2018
Gutes Hotel in direkter Nachbarschaft des Yacht Hafens. Sehr freundliches Persinal. Die Idee zu Fuß in die Stadt zu gehen erweist sich als abenteuerlich. Die Gehwege hat vor uns wohl lange keiner mehr benutzt - wenn Sie denn vorhanden sind. Also Shuttle des Hotels nutzen. Klappt super und diese Stadt ist der wirklicte Stern des Südens.
von Ingo-Hartmut
Veröffentlicht am 03.01.2018 auf Hotels
Kein DOWNTOWN Hotel im engeren Sinne. Rooftop area war geschlossen.
von Harald aus Lüdenscheid
Einwandfreies Hotel - manchmal zu teuer.
Veröffentlicht am 01.11.2015 auf HotelsWir waren mit einer Gruppe von 16 Personen für 1 Tag in diesem Hotel. Super freundliches Personal, sehr guter Service. Frühstück gegen Aufpreis.
Die Zimmer mit Blick zum River waren vom Preis-/Leistungsverhältnis in Ordnung, die mit Blick zum Innenhof (Parkplatz) nicht.
von einem verifizierten Reisenden
Veröffentlicht am 02.06.2024
Really peaceful and enjoyed waterfront
Kommentar von Hotelmanagement
03.06.2024 von General Manager, Hotelmanagement
Dear Tara, Thank you for choosing Hilton Garden Inn Charleston Waterfront/Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 01.06.2024
Professional, helpful and gracious staff -- including ALL employees. Rooms clean and spacious, as described. Loved the balcony, as well.
Kommentar von Hotelmanagement
01.06.2024 von General Manager, Hotelmanagement
Dear Nancy, Thank you for the fantastic rating and lovely comments. It's great to hear you enjoyed your stay and that our room and service met all your expectations! We are delighted you loved the balcony. Our staff is committed to providing excellent service and will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next stay at Hilton Garden Inn Charleston Waterfront/Downtown.Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 30.05.2024
Kommentar von Hotelmanagement
01.06.2024 von General Manager, Hotelmanagement
Dear Kelsey, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Garden Inn Charleston Waterfront/Downtown. We look forward to your return and wish you all the best with your future travels.Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 28.05.2024
Great staff, super friendly. Location is great and you are near the water. Overall very happy and would not hesitate to come back. Thank you for a wonderful stay.
Kommentar von Hotelmanagement
29.05.2024 von General Manager, Hotelmanagement
Dear Courtney, Thank you for the lovely Hilton Garden Inn Charleston Waterfront/Downtown review. We are thrilled to read about your stay and are glad our location was convenient for your needs. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again during your next visit to the city.Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 24.05.2024
Quick and easy to access.
Kommentar von Hotelmanagement
24.05.2024 von General Manager, Hotelmanagement
Dear James, Thank you for choosing Hilton Garden Inn Charleston Waterfront/Downtown! We appreciate you mentioning the convenient location. We strive to make your stay as hassle-free as possible, and it's rewarding to know we achieved that for you.Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 21.05.2024
Kommentar von Hotelmanagement
22.05.2024 von General Manager, Hotelmanagement
Dear Larrisha, Thank you for taking the time to rate your stay. Please accept our apologies if we did not meet your expectations on your recent visit, as we strive to not only meet but exceed each of our guests' expectations at all times. We hope to provide you with the exceptional experience you deserve on a future visit.Sincerely, Donna McHughGeneral Manager
