Basierend auf 988 geprüften Bewertungen
3,6 Sauberkeit der Zimmer
3,8 Service
3,6 Komfort der Zimmer
3,4 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 30.04.2024
I didn't like you can't add time on to coming in early. Not many housekeepers, so please hire some more. Emergencies happen.
Kommentar von Hotelmanagement
01.05.2024 von Tianna RediResponse Specialist, Hotelmanagement
Dear Gerald, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. It's great to see we earned your 4/5 score following your stay. Pleased be advised that early check in is subject to availability at a fee of 25. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 27.04.2024
Good
Kommentar von Hotelmanagement
27.04.2024 von Samantha RediResponse Specialist, Hotelmanagement
Dear Jose,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. It's great to hear that you had a good experience, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 26.04.2024
Kommentar von Hotelmanagement
27.04.2024 von Samantha RediResponse Specialist, Hotelmanagement
Thank you for your review, Tee. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 25.04.2024
Likeed my overall stay
Kommentar von Hotelmanagement
26.04.2024 von Samantha RediResponse Specialist, Hotelmanagement
Dear Sebastian,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. It's great to hear that you liked your overall stay with us. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 10.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
Kommentar von Hotelmanagement
10.04.2024 von Xao RediResponse Specialist, Hotelmanagement
Thank you for sharing your 5/5 rating with us, Lbradford. Our staff at the Red Roof Inn PLUS+ Chicago - Willowbrook was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
Ok
Kommentar von Hotelmanagement
08.04.2024 von Kamaria RediResponse Specialist, Hotelmanagement
Dear Nicole,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. It's great to see that we earned your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 25.03.2024
Plenty of shops restaurants surrounding the area, very convenient. Noisy guests at odd hours
Kommentar von Hotelmanagement
26.03.2024 von Oniel Rediresponse Specialist, Hotelmanagement
Hi Kelly,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 25.03.2024
Kommentar von Hotelmanagement
26.03.2024 von Oniel Rediresponse Specialist, Hotelmanagement
Hi Badri,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 22.03.2024
Kommentar von Hotelmanagement
24.03.2024 von Oniel Rediresponse Specialist , Hotelmanagement
Hi Badri,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist
