Veröffentlicht am 23.08.2023
Quite disappointing that a so-called waterfront hotel has no view of the river, if you don’t have a riverview room. Unfortunately, we had a room with a parking-lot view which was not worth the price. The rooftop terrace, one of the reasons I booked this hotel, was closed for no obvious reason. If you want to go to the historic district, you have to order an Uber, since the hotel doesn‘t offer a shuttle (like the hotel next door) and public transportation is not available.
Kommentar von Hotelmanagement
24.08.2023 von General Manager, Hotelmanagement
Dear Ulrike, Thank you for your feedback regarding your recent stay. We apologize for a visit that did not meet your expectations with the view from your room, no access to the rooftop terrace, and the shuttle service. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn that we did not meet these expectations. Our team is looking into this to ensure we are well-poised to serve you. We hope you will give us another opportunity to show you the stay and hospitality you deserve and to prove that we truly value your patronage.Sincerely, Charles ReedGeneral Manager