Basierend auf 989 geprüften Bewertungen
4,4 Sauberkeit der Zimmer
4,3 Service
4,3 Komfort der Zimmer
4,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 23.08.2023
Quite disappointing that a so-called waterfront hotel has no view of the river, if you don’t have a riverview room. Unfortunately, we had a room with a parking-lot view which was not worth the price. The rooftop terrace, one of the reasons I booked this hotel, was closed for no obvious reason. If you want to go to the historic district, you have to order an Uber, since the hotel doesn‘t offer a shuttle (like the hotel next door) and public transportation is not available.
Kommentar von Hotelmanagement
24.08.2023 von General Manager, Hotelmanagement
Dear Ulrike, Thank you for your feedback regarding your recent stay. We apologize for a visit that did not meet your expectations with the view from your room, no access to the rooftop terrace, and the shuttle service. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn that we did not meet these expectations. Our team is looking into this to ensure we are well-poised to serve you. We hope you will give us another opportunity to show you the stay and hospitality you deserve and to prove that we truly value your patronage.Sincerely, Charles ReedGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 26.08.2018
Gutes Hotel in direkter Nachbarschaft des Yacht Hafens. Sehr freundliches Persinal. Die Idee zu Fuß in die Stadt zu gehen erweist sich als abenteuerlich. Die Gehwege hat vor uns wohl lange keiner mehr benutzt - wenn Sie denn vorhanden sind. Also Shuttle des Hotels nutzen. Klappt super und diese Stadt ist der wirklicte Stern des Südens.
von Ingo-Hartmut
Veröffentlicht am 03.01.2018 auf Hotels
Kein DOWNTOWN Hotel im engeren Sinne. Rooftop area war geschlossen.
von Harald aus Lüdenscheid
Einwandfreies Hotel - manchmal zu teuer.
Veröffentlicht am 01.11.2015 auf HotelsWir waren mit einer Gruppe von 16 Personen für 1 Tag in diesem Hotel. Super freundliches Personal, sehr guter Service. Frühstück gegen Aufpreis.
Die Zimmer mit Blick zum River waren vom Preis-/Leistungsverhältnis in Ordnung, die mit Blick zum Innenhof (Parkplatz) nicht.
von einem verifizierten Reisenden
Veröffentlicht am 21.05.2024
Kommentar von Hotelmanagement
22.05.2024 von General Manager, Hotelmanagement
Dear Larrisha, Thank you for taking the time to rate your stay. Please accept our apologies if we did not meet your expectations on your recent visit, as we strive to not only meet but exceed each of our guests' expectations at all times. We hope to provide you with the exceptional experience you deserve on a future visit.Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 19.05.2024
Probably the nicest place to stay if you’re using a hotel chain and the staff was super friendly and attentive.
Kommentar von Hotelmanagement
20.05.2024 von General Manager, Hotelmanagement
Dear Franklin, It is lovely to read your review of your recent stay at Hilton Garden Inn Charleston Waterfront/Downtown. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 10.05.2024
The view of the water and boats were awesome. The outdoor fire pit area was relaxing and room was nice and clean.
Kommentar von Hotelmanagement
11.05.2024 von General Manager, Hotelmanagement
Dear Stephanie, We are thrilled you enjoyed the stunning waterfront views and relaxing outdoor fire pit area at Hilton Garden Inn Charleston Waterfront/Downtown! It's fantastic that you found your room impeccably clean and comfortable. Thank you for your great review, and we hope to welcome you back soon for another memorable experience!Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 03.05.2024
Never would come back! So hard to get to. Not worth the trouble.
Kommentar von Hotelmanagement
03.05.2024 von General Manager, Hotelmanagement
Dear Cathi, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2024
the shower floor makes noise when you bathe and the restaurant is expensive
Kommentar von Hotelmanagement
25.04.2024 von General Manager, Hotelmanagement
Dear Edgardo, Thank you for sharing your feedback about Hilton Garden Inn Charleston Waterfront/Downtown. We appreciate your insight and apologize for any inconvenience regarding the shower noise. We strive to offer value through our amenities and dining experience. Your comments help us improve, and we hope to host you again for a seamless stay.Sincerely, Donna McHughGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2024
We visited from out of state and since the name is ‘downtown’ we expected it to be closer to the main downtown tourist area but the view was incredible! The only negative I felt was the restaurant doesn’t serve lunch. There was severe weather one day and we were stuck in the room and not having lunch options other than overpriced snacks was frustrating. Other than that I highly recommend this hotel.
Kommentar von Hotelmanagement
25.04.2024 von General Manager, Hotelmanagement
Dear Tracy, Thank you for taking the time to provide feedback about your stay at Hilton Garden Inn Charleston Waterfront/Downtown! Although we are glad you had a pleasant stay with us, we apologize for any inconvenience regarding the limited lunch options during severe weather. Your feedback is valuable, and we will certainly take it into consideration to enhance our guest's experience. We appreciate your recommendation and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Donna McHughGeneral Manager
