Hotel was conveniently located in City Center next to shopping and restaurants. Liked the one meal we had for lunch there. All the staff were very nice and friendly. I gave them 4 stars because on checkout, we discovered that we owed a daily ‘resort’ fee in addition to what we had paid for the nightly room rate. Really…this felt like a complete money grab. Please put the cost of staying in your hotel in one room rate. It feels over the top to charge a resort fee for this hotel.
Kommentar von Hotelmanagement
14.06.2024 von Pierre Jotterand, Hotelmanagement
Bonjour Laura,Thank you for reaching out to us. We appreciate your inquiry and would like to reiterate that there is indeed an urban hotel fee listed on our website, which is applicable to all guests staying at the Sofitel Philadelphia. This fee helps us maintain the quality of services and amenities we provide, ensuring your stay is as comfortable and enjoyable as possible.If you have any further questions or need clarification regarding the urban hotel fee or any other aspect of your reservation, please feel free to ask. We are here to assist you and make your stay with us exceptional.Warm regards,Pierre JotterandGeneral Manager