Basierend auf 10 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
4,0 Service
4,2 Komfort der Zimmer
3,9 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 30.07.2021
The hotel is very nice. But the service from the staff was poor.
von einem verifizierten Reisenden
Excellent stay
Veröffentlicht am 10.03.2021 auf HotelsEverything was excellent (conditions, cleanliness, staff, food).
von einem verifizierten Reisenden
Veröffentlicht am 03.03.2020
von einem verifizierten Reisenden
Отличный отель
Veröffentlicht am 28.03.2018 auf HotelsОтличный отель. Обслуживание на высшем уровне. Одна проблема - далеко от центра
Kommentar von Hotelmanagement
04.04.2018 von Ойбек, Hotelmanagement
Уважаемый Николай,
Благодарим вас за выбор нашего отеля в качестве Вашего пребывания в Бишкеке. Да, мы находимся немного дальше от центра города, но в экологически чистом районе города. Это является одним из наших преимуществ для Гостей. Мы также рады, что вы высоко оценили наше обслуживание. Каждый наш сотрудник стремится к гостеприимству и высокому обслуживанию шахт гостей.
Ещё раз благодарим вас за положительный отзыв!
Будем рады вас видеть снова в нашем отеле!
С уважением,
Ойбек Аитбаев
Директор по маркетингу
Сеть отелей «Jannat»
von einem verifizierten Reisenden
not a 5 star hotel at all
Veröffentlicht am 24.03.2018 auf Hotelsfirst of all ,this was not a 5 star hotel ,in the UK it would only be 2 star at the most. over priced at 210 US dollars a night. The room was not ready ,even though we informed them we would arrive early in the morning on Saturday , after booking room to start on Friday .The room was still not ready.
The room itself very basic, no milk for coffee or tea. no safe in room ,which arrived when I requested it ,but could be picked up and moved so worthless. then at night there were terrible smells from the bathroom so we had to be moved to another room. facilities poor and not as advertised. avoid this over priced hotel . To get a taxi from hotel you had to wait at least 10 minutes. On one occasion we had breakfast in bed delivered but when food arrived it was only made for one person not the two of us.
One positive thing was the staff were nice people and friendly but are not given a good hotel to work with but do their best.
so overall -hugely disappointing , severely over priced, and definitely not a 5 star hotel.
Will never stay there again as a result of this experience ,but as my partner lives in Bishkek I will find better ,cheaper hotels to stay at.
Kommentar von Hotelmanagement
27.03.2018 von Oybek, Hotelmanagement
Dear Mr. Morgan,
Thank you very much for choosing our hotel as your stay in Bishkek. We express our sincere apologies for the inconvenience you experienced during your stay at our hotel. Your feedback will be closely reviewed and processed so that we could avoid such cases in the futute.
We also glad to hear your positive feedbacks on hospitality of our staff. This helps us better evaluate the quality of service we provide for our Guests.
Please accept our apologizes for the inconveniences you had during your stay. We will take all the necessary steps to avoid such cases in the future.
Looking forward to seeing you at our hotel on your next visit to Bishkek!
Best regards,
Oybek Aitbaev
Jannat Regency
Empfohlen
für Allevon einem verifizierten Reisenden aus salt lake city utah
Nice facilities and very helpful staff
Veröffentlicht am 07.08.2017The room had a few problems but the staff was very helpful and took care of them right away.
Kommentar von Hotelmanagement
16.08.2017 von Oybek, Hotelmanagement
Dear Janet,
Thank You very much for Your feedback. We really appreciate it!
Looking forward to seeing You again at our hotel!
Best regards,
Oybek Aitbaev
Marketing Director
von einem verifizierten Reisenden
Jannat Regency
Veröffentlicht am 28.01.2017 auf HotelsDuring my stay JANNAT HOTEL is under renovation
I stayed at 6th floor
But in bath room, water pressure so weak, thus it was very inconvenientb to take shower.
Except this everything was good
Empfohlen
für Allevon einem verifizierten Reisenden aus Sacramento, CA
Good hotel, but needs some work
Veröffentlicht am 25.09.2016
Gut: Manager was amazing, room was nice, lovely exterior, great breakfast buffet, staff was courteous and helpful
Nicht so gut: Wi-fi signal, TV reception, better directions to hotel amenities (e.g. massage parlor), room service menu, housekeeping should knock before entering
Lage: It's a short cab ride from most things in downtown Bishkek. Can take a ride to Koi-Tash village and see the mountains or lake Issyk-Kul in the east.
The Jannat Regency is a wonderful hotel located in southeastern Bishkek. Although it has a wonderful exterior, the interior has a few issues.
Check-In - 2/5
Check-in was difficult. Had the wrong room key type, broken electronic lock (happened twice more during my stay), room wasn't cleaned from the previous occupant, and had no key for the power (you have to put a key card in a slot to have power in the room). The friendly concierge made that experience bearable.
Management - 5/5
The manager was always helpful, friendly, and answered all my questions. She was truly the brightest part of the stay.
Staff - 5/5
The staff are friendly, helpful, and most can speak decent English. They were always ready to assist me whenever I was in need.
Housekeeping - 2/5
Staff sometimes enters the room without knocking and sometimes barely cleans. I think the sheets were changed once during my stay, and I don't think the top cover was changed at all. Most times, cleaning staff did not arrive until after 3:00 PM.
Room - 3/5
Comfy bed and nice design, but wireless is spotty. TV reception also cut in and out all the time. I had to reset the cable box to get it to work again, but only from anywhere between 2 minutes and 2 hours.
Check-Out - 5/5
Just had to drop off my key card, say my room, and the hotel had already arranged for a shuttle to take me and another group to the airport.
Amenities - 3/5
Great breakfast buffet. Need clearer location directions for in-house amenities.
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für Allevon JayR aus Kansas, USA
Great hotel for married couple
Veröffentlicht am 16.09.2012
Gut: Staff very helpful and never pushy
Nicht so gut: breakfast eggs a bit oily, LOL
Lage: many restraunts to choice from and taxis very easy to get from the hotel
Great stay the staff was great always wanting to help me and my wife with any information we needed about the area. Food was great, breakfast was the best but the eggs were a bit overcooked i guess they do not know how to cook over medium everything was hard fried LOL! Room was very clean was there for a week and never had any troubles with the cleaning crew. Had a great view of the country from the balcony viewing the mountains what a site. Security was great felt very safe. The price was a bit high for a country that almost everything was so cheap. Only flaw i saw was there was construction behind the building kinda of a eye soar. Took many pictures of the area wish i could share them but files are so big sorry for not posting them.
von Sam aus Glasgow
Great hotel, just a little out of town
Veröffentlicht am 31.01.2011The service, cleanliness and facilities of this hotel were all first class. The cuisine from the kitchen was excellent, it is a shame that no-one but me seemed to dine there. It is true that some of the breakfast dishes were a little far from Western tastes, but there was plenty of choice, so you could always find something to suit.
The only drawback is that it is a 15-20 minute taxi-ride to the town centre. Reception are always happy to call you a taxi and advise you of the cost in advance.
The view of the snow clad mountains at the edge of town was just a bonus.
