Executive-Studio | 1 Schlafzimmer, Verdunkelungsvorhänge, Bügeleisen/Bügelbrett
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Bewertungen von BeiRoom Hyde Park Apartments

3 out of 5
BeiRoom Hyde Park Apartments
16 Westbourne Street Lancaster Gate, London, England

Bewertungen

6,6
35 von insgesamt 270 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
89 von insgesamt 270 Gästebewertungen haben eine Bewertung von 8 - Gut" "
73 von insgesamt 270 Gästebewertungen haben eine Bewertung von 6 - Okay" "
44 von insgesamt 270 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
29 von insgesamt 270 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,4/10

Sauberkeit

7,0/10

Personal & Service

6,0/10

Ausstattung

5,8/10

Zustand der Unterkunft

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Die Nähe zum Nahverkehr ist sehr gut. Hyde Park ist nur wenige Gehminuten entfernt. Einrichtung und vorallem das Badezimmer enttäuschend. Dusche sehr klein und dreckig, Fugen schimmelig, generell schlechter Zustand des Bads.
Aufenthalt von 3 Nächten im Juni 2019
Antwort von Assaha am 11. Juni 2019
Thank you for your feedback. Gives me great pleasure to notify you and our future guests that improvements plans have been successfully established with the maintenance team in the upcoming future. A reputable interior designer with a vast experience in hotel industry has been brought to our team to bring a touch of elegance to our cosy rooms. Cordial regards!

2/10 – Ungenügend

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Guten Tag! Ich habe rein gar nichts gegen den Flug gehabt, da ging alles Prima. Das Hotel jedoch überhaupt bei Expedia anzugeben ist eine Katastrophe! Folgende Punkte waren echt nicht okay: 1. Die Dusche - Man konnte diese nicht schließen, wodurch das Wasser aus der Dusche floss, wenn man nicht genau aufpasste. Noch dazu kann das Wasser nicht abrinnen, da der Abfluss zu hoch gesetzt ist. An der Tür gibt es Richtlinien, dass wenn man die Dusche überfluten sollte, dafür zahlen muss. Sowas sollte garnicht möglich sein!!! 2. Die Türe - Bei der Eingangstür ins Hotelzimmer ging bei uns zuerst der Alarm nicht an. (Wir wussten nichteinmal, dass es den gibt, hätten wir ihn bei den Nachbarn nicht gehört). Außerdem konnte man sie nicht komplett verschließen! Die Tür zum Bad, und der Boden davor waren vollkommen aufgeweigt und man hatte einfach einen Teppich drüber gelegt. 3. Küche - Küche schön und gut, doch gab es keine Utensilien zum kochen und auch das Besteck war mangelhaft. Beim Essplatz gab es bloß einen Stuhl. 4. Bett - das Bett war groß genug, wenn man es eng mag. Man musste sich zu zweit mit EINER Decke zudecken. Das ist alles anderes als entspannend. 5. Wasser - Der Duschkopf dreht sich vom Schlauch runter, das Wasser hört mitten drin auf, oder es kommt garnicht erst aus der Leitung. Ebenso hörte das Waschbecken einfach auf zu rinnen und war verstopft. 6. Keine Zimmerreinigung trotz bitte. 7. Keine Hilfe beim Tragen des Gepäcks und sehr unfreundliches Personal.
Aufenthalt von 4 Nächten im April 2019
Antwort von Assaha am 15. Mai 2019
Dear guest, thank you for your feedback. As you were keen to share your experience, expressed from a harsh point of view , with other persons which may be interested in making a reservation with us, we would appreciate if you would be able to share with us privately your reservation number in order to identify which one of our rooms has been assigned for your stay and make the necessary improvements if we will conclude that does issues are present. With hopes that we will be soon hearing from you, Best regards!

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Good location but the hotel was average at best. Heating was not working :-( Room and bed was too small for a couple. Wifi was not working. Was ok for a one-time stay but will not come back.
Aufenthalt von 2 Nächten im November 2017

4/10 – Schlecht

Doris, Zürich

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tiefer Preis, aber auch tiefe Leistung!
Einchecken und Auschecken schnell und unkompliziert Leider kein Lift und keine Hilfe mit dem Gepäck Nach unserer Rückkehr ins Hotel am 1. Abend war unser Bett mit Wasser überflutet! Das Wasser hat aus der Decke getropft und während Stunden alles durchnässt. Schlecht war, dass wir über 2 Stunden auf eine Lösung warten mussten. Die Angestellte an der Reception hatte keine Ahnung (war erst ihr 2. Tag) und der Manager war telefonisch NICHT erreichbar (sehr schlecht!). So mussten wir auf die Ablösung warten und wussten in dieser Wartezeit nicht, was kommen wird. Sind sogar in ein Nachbarhotel gegangen, um uns dort im Zweifelsfall ein Zimmer zu sichern.. denn dieses Zimmer war so wirklich unzumutbar! Gott sei Dank haben wir dann doch noch ein Ersatzzimmer erhalten.. Die Sauberkeit lässt schon zu Wünschen übrig.. Auch das Inventar an Möbel oder auch z.B. der Wasserhahn wusste man nicht, wie lange es wirklich noch hält.. Niedriger Preis, aber auch entsprechend geringe Leistung. Für ein anderes Mal steht klar: lieber etwas mehr ausgeben, dafür keine Absteige!

6/10 – Okay

Uschi, Austria

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Ganz OK :)
Das Hotel hat eine perfekte Lage - direkt neben dem Hyde Park & nur 2 Minuten zur nächsten Tube Station! Personal war sehr höflich! Zimmer selbst war in Ordnung - das Bett war zwar unbequem - aber für ein paar Tage OK! Badezimmer war ... naja... es fehlte einfach eine Grundreinigung nach dem letzten Gast! (bzw. war die Duschtüre kaputt) Aber für die Lage ist der Preis vollkommen OK!

10/10 – Hervorragend

John

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Adam

Gut: Sauberkeit
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

sebastien

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Bon Rapport Qualité prix situation
Endroit très bien placé pour visiter Londres, et logement très correct (Attention, lit d'appoint un peu juste pour 2 ados). Bonne adresse!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Nida am 5. Aug. 2023
Dear Guest, Thank you for sharing your feedback with us regarding your recent stay at our apartment. We're pleased to learn that you had an overall positive experience and appreciated several aspects of your stay. We hope you enjoyed your time in our city and that you will consider staying with us again in the future. It would be our pleasure to host you and provide you with an even more enjoyable experience. kind regards,BeiRoom!

6/10 – Okay

Neil

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Small shower that I was to tall for.
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

n

Aufenthalt von 1 Nacht im März 2023

6/10 – Okay

Joel

Gut: Sauberkeit und Zustand der Unterkunft
Location was great and room was clean and comfortable but there’s no lift and it’s a lot of stairs to walk up with heavy luggage
Aufenthalt von 1 Nacht im Februar 2023

2/10 – Ungenügend

Andrea

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Overpowering Sewage smell in bedroom
We were on the top floor of the hotel. On entering the room there was a very strong damp smell in the bedroom. This we probably could have put up with but then we kept getting strong wafts of sewage. It was so strong at times it woke us up. My husband and so. Have asthma and it made us really concerned that we shouldn’t be breathing in such strong fumes. We tried to open windows but they were broken, also a security issue there. We complained and the lady on the desk said they were working on the roof above our room and maybe they had dislodged a sewage pipe. We had to leave after 1 night although we were booked for 3. The hotel refused to give us a refund. Please see photos for other issues regarding the room. I really would not recommend staying there for health and safety reasons. No fire blanket, broken window latch, no visible working fire alarm.
Damp corner of the bedroom where the sewage smell also seemed to come from
No fire blanket
Broken electrical box
Also smelling very damp
Aufenthalt von 3 Nächten im März 2023

8/10 – Gut

stanley

Aufenthalt von 7 Nächten im September 2022

10/10 – Hervorragend

Rodolfo Domingos

Gut: Sauberkeit und Komfort des Zimmers
Barato e extremamente eficaz
O hotel é pequeno, mas o quarto é bem eficaz para um turista. Tem uma mini cozinha para ajudar quem não quer ficar só comendo em restaurante. O único problema é que não existe atendimento 24 horas. Você precisa chegar até 19h ou perde a reserva.
Aufenthalt von 8 Nächten im Mai 2022

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 9 Nächten im Juni 2022
Antwort von assaha am 3. Aug. 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We will improve on our services to provide a better service to our customers We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

10/10 – Hervorragend

M

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022
Antwort von assaha am 3. Aug. 2022
Dear guest, We are delighted to hear that you had a wonderful time at Assaha Hyde Park Apartments. Thank you very much for sharing your great feedback and for your kind words about the staff, it means a lot to us. I'm delighted to hear it met your requirements. I look forward to seeing you again soon. Regards, Team Assaha

10/10 – Hervorragend

Jamie-Lee

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Perfect apartment! Lovely location, lovely room and comfy room. The only downfall is the masses of stairs but can’t be helped. Would definitely book again!
Aufenthalt von 2 Nächten im Juli 2022
Antwort von assaha am 3. Aug. 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We will improve on our services to provide a better service to our customers We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

6/10 – Okay

Michael

Mit der Familie gereist
Gut: Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2022
Antwort von assaha am 3. Aug. 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We will improve on our services to provide a better service to our customers We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

8/10 – Gut

Pernille

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Værelset var fuldstændigt som på billederne, alt var rent, pænt og lige hvad vi havde brug for. Der var lidt meget larm fra gaden, men vi havde heller ikke forventet andet. Et virkelig godt ophold.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Assaha am 18. Juni 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

8/10 – Gut

Vikki

Aufenthalt von 1 Nacht im Juni 2022
Antwort von assaha team am 22. Juni 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

8/10 – Gut

Ruth

Mit der Familie gereist
Gut: Sauberkeit
Basic and a little jaded but clean and friendly
Very basic a cramped apartment but bedding/towels were lovely and clean and nice quality. Reception staff were also very friendly and obliging, they were happy to help by providing an extra duvet for us etc. Great location and fine for the price. We would stay there again.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Assaha am 17. Juni 2022
Dear guest, We are delighted to hear that you had a wonderful time at Assaha Hyde Park Apartments. Thank you very much for sharing your great feedback and for your kind words about the staff, it means a lot to us. I'm delighted to hear it met your requirements. I look forward to seeing you again soon. Regards, Team Assaha

8/10 – Gut

Cristina

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Assaha am 31. Mai 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

8/10 – Gut

Ramon

Gut: Sauberkeit
Cool area
Very central coose to park restaurant and Paddington station
Aufenthalt von 1 Nacht im April 2022
Antwort von Assaha am 24. Mai 2022
Dear guest, We are delighted to hear that you had a wonderful time at Assaha Hyde Park Apartments. Thank you very much for sharing your great feedback and for your kind words about the staff, it means a lot to us. I'm delighted to hear it met your requirements. I look forward to seeing you again soon. Regards, Team Assaha

8/10 – Gut

mohammed

Gut: Sauberkeit und Komfort des Zimmers
Great location
Nice place. Great location as it’s minutes away from Hyde park, tube station and buses. Friendly receptionist
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Assaha am 24. Mai 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

10/10 – Hervorragend

Leila

Gut: Sauberkeit und Komfort des Zimmers
Localização fantástica para quem chega de heathrow via estação de Paddington que está à 500 metros. O hotel também está à 150 metros do lindíssimo Hyde Park. Transporte seja por metrô ou ônibus é perfeito. Boa comunicação dos atendentes do hotel. Quarto com frigobar e microondas sempre ajuda.
Aufenthalt von 6 Nächten im Mai 2022
Antwort von assaha am 19. Mai 2022
Dear guest, We are delighted to hear that you had a wonderful time at Assaha Hyde Park Apartments. Thank you very much for sharing your great feedback and for your kind words about the staff, it means a lot to us. I'm delighted to hear it met your requirements. I look forward to seeing you again soon. Regards, Team Assaha

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Komfort des Zimmers
Receptionist very friendly and perfect location . Room is big and coozy enough to stay comfortable, but could have just to clean it up a bit better. There were dark hair in the bedshit and dust on the sofa al thought they had some construction going on so perhaps it came from there. After all recommended.
Aufenthalt von 2 Nächten im März 2022
Antwort von Assaha am 31. März 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

10/10 – Hervorragend

Lærke

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von Assaha am 23. März 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

10/10 – Hervorragend

Jakub

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Assaha am 11. März 2022
Dear guest, thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Ausstattung
Great locatio. No COVID protocol except sanitizer by reception. Only 1 reception staff nice and helpful (in hijab). Property not cleaned regularly told too expensive now. Rubbish not collected left in corridor for days after initially disposing of myself....paid for this. Room and fixtures dusty. Poor room cleaning when done - complained. Needs management attention. No night reception but called hotelso in case of problem on your own
Aufenthalt von 15 Nächten im Oktober 2020
Antwort von Assaha am 10. Nov. 2020
Dear guest, we consider your feedback to be untrue, it does not accurately reflect the services we provide and as a statement for this is the fact that you have extended your stay with us for another 2 weeks. In case of emergency, the manager with Met police, ambulance and even SWAT team if necessary may arrive at location in less then 5 minutes. With hopes that you will be able to find a more suitable location next time when in London, Regards.

8/10 – Gut

Ramon

Aufenthalt von 1 Nacht im Juli 2020

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
ランカスターゲートの駅近くで便利、リーズナブルな古いスタジオ
ランカスターゲート駅の近くで、ロケーションは便利だった。ただ、外観よりも部屋は古く、テーブルもなく、備品もイマイチ。（ コンロはなく、料理はできなかった。） でも、プライスはロンドンにしては安く、私の「１階に」のリクエストも聞いてくれ、フロントの女性（マリーナ？）も親切だった。2日の出張なので、トータルにみると納得できると思う。
Aufenthalt von 2 Nächten im Februar 2020

2/10 – Ungenügend

Mette

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ulækkert og støjende “hotel”
Vi fik en kælderlejlighed, og jeg har aldrig oplevet noget lignende - der var mug og svamp på badeværelset + vi fandt små dyr i badekaret og vandskader op og ned af væggen. Det var ikke rengjort og decideret klamt. Om natten var der en milliard lyde både fra vejen udenfor og fra et aflåst skab og trampen ovenfra - umuligt at få noget der ligner søvn på hotellet. Jeg kan langt fra anbefale dette hotel, vi var nødsaget til at betale for et nyt hotel - for vi skulle ikke tilbringe et minut længere i den lejlighed.
Aufenthalt von 4 Nächten im Februar 2020
Antwort von Assaha am 9. März 2020
We would like to apologize for your disappointment regarding our services, know that we have noted and passed on your comments and we will take this as an opportunity to improve our services. Regards!

8/10 – Gut

Ruta

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
IT is very good places this hotel. Good prices, pleasant boss and owner. Recomendating.
Aufenthalt von 5 Nächten im Februar 2020
Antwort von Assaha am 9. März 2020
Dear Ruta, further to your visit we would like to thank you for sparing some of your valuable time in order to share this feedback which gives us so much satisfaction knowing we were able to fulfill your demands. With hopes you will alow us the pleasure to host you again, Best regards!

8/10 – Gut

Shabina

Geschäftlich gereist
Gut: Personal & Service
The staff Alan was helpful in taking the luggage as there was no lift. He also very promptly sorted TV arial which had been broken. The room was descent size and comfortable ehough. Some elements did not appear very clean i.e. there were little insects flying around the kitchenette area no cloths in kitchen
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Assaha am 24. Feb. 2020
Dear Shabina, even though we are pleased to see that have found so many positive aspect which made your stay with us enjoyable, it comes as a disappointment to know that we have failed to please you on certain aspects. We strive to provide our guests with the best services possible at all times and we regret that expectations were not met on this occasion. Please accept our apologies for the inconveniences caused and we hope you will allow us the opportunity to welcome you back and make it right. Sincerely, Assaha team!

10/10 – Hervorragend

Gitte

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jeg var så glad for stedet og personalet
Det første værelse jeg fik i kælderen,var ikke godt.Flere ting var løse(vandhane+hylde)og andre ting var ikke gode.Men da jeg fortalte det,fik jeg et nyt værelse og det var helt iorden.Alting fint.Og personalet i receptionen var rigtig søde og så hjælpsomme.De var så betænksomme og rare
Aufenthalt von 7 Nächten im Januar 2020
Antwort von Assaha Team am 12. Feb. 2020
1. Thank you for choosing our hotel and for sparing some of your valuable time to write this review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Assaha Team

6/10 – Okay

Lisa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Apartments were ok but staff quite rude. The cleaner was exceptionally rude.
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Assaha am 8. Jan. 2020
Hi Lisa, thank you for sharing this review and as well for the given score, we do appreciate for sparing some of your valuable time. An internal investigation will start in order to identify our weak spots and to improve our services. Our sincere apologies for any inconvenience caused.

6/10 – Okay

Julie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Assaha am 18. Dez. 2019
Thank you for the rating given, we will soon improve our services as we aim to provide a more comfortable stay.

10/10 – Hervorragend

Harriet

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and tidy, great for the price. Really central
Aufenthalt von 1 Nacht im November 2019
Antwort von Assaha am 16. Dez. 2019
Dear Harriet, thank you for submitting this feedback, we are very pleased to know that you have enjoyed your stay. It has been a pleasure being your host and we look forward welcoming you back :)

2/10 – Ungenügend

Giles

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Very very damp room
Although the sitting room was ok the bedroom and particularly the bathroom were a disgrace with black mould on walls and tiling and excessive damp to the walls
Aufenthalt von 1 Nacht im November 2019
Antwort von assaha am 16. Dez. 2019
We're sorry to know that you had a unpleasant experience and the room assigned for your stay has not met your expectations - we'll work hard to fix the issues brought in our attention. Thanks for letting us know.

2/10 – Ungenügend

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awful experience
Positives - Good location, easy to find. Negatives - Greeted with smoking employees sitting on the steps outside. Room were not as pictures, given room 4. Room 4 is in desperate need of renovation - unclean floor, visible wear and tear (on chair and in the bathroom). Decided to check out after 5 mins and check in elsewhere,
Aufenthalt von 1 Nacht im November 2019
Antwort von Assaha am 18. Nov. 2019
Dear guest, we do apologies for what you have experienced during your stay. Plans for further improvements have been set up and will be implemented as soon as possible. With hopes that you will allow us to demonstrate the true nature of our services by making a new reservation with us, Best regards!

6/10 – Okay

mads

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
.
Værelset var meget småt, det lugtede af kloak og der var næsten intet tryk på brugseren og det hele var generelt meget slidt. God placering men det var vidst også det :-)
Aufenthalt von 2 Nächten im September 2019
Antwort von Assaha am 30. Sept. 2019
Dear guest, further to your visit to Assaha, we would like to thank you for sharing your opinion with us, we will address the issues above highlighted at earliest possible. We would recommend for your next visit to book Executive double room if you wish to be more spacious. Has been a pleasure having you as our guests and we do look forward seeing you soon. Best regards!

8/10 – Gut

Tomer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2019
Antwort von Assaha am 25. Sept. 2019
Dear Tomer, further to your visit, we would like to thank you for the given score, we are delighted to know you have enjoyed your stay with us and we hope to welcome you back soon. Best wishes from Assaha team!

4/10 – Schlecht

FD, Tokyo

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
エレベータがないので3階の部屋だと上がるのが大変．予約したのとは異なるクレジットカード明細を渡された．（到着順に部屋を決めているように見受けられた）
Aufenthalt von 1 Nacht im September 2019
Antwort von Assaha am 25. Sept. 2019
Dear guest, thank you for sparing some of your valuable time in order to share this review. *Allows us please to clarify the fact that the booking channel is providing us a virtual card in order to take the payment and this is for your own security as your bank card details will not be shared with the hotel unless you choose so, this being the reason why you did not recognise the card details from the receipt given. *Your conclusion that the room is assigned on a 'first come, first served' basis is not in accordance with the reality as the room is assigned by our booking system from the moment when the reservation is received. *If our guest have any difficulty reaching higher floor rooms we may provide a lower floor room upon request, this may be subject to availability. Best regards!

8/10 – Gut

Barbara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2019
Antwort von Assaha am 23. Sept. 2019
Dear Barbara, we appreciate for taking the time to rate your stay with us and for the generous given score, we are delighted to know you have enjoyed your stay with us. Looking forward greeting you back, Sincerely, Assaha team!

8/10 – Gut

LUCIA MARIA

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Buon punto di partenza per scoprire Londra
Il primo impatto non è stato da wow l'esterno normale abbastanza decoroso . Avevo richiesto tramite il servizio di hotel.com un'appartamento possibilmente massimo al 2°piano ed invece ci hanno dato un'appartamento al 4° piano con le ultime due rampe di scale ripidissime. Apriamo la porta è sentiamo una puzza di fogna paurosa l'indomani mattina lo facciamo presente ed immediatamente ci cambiano appartamento al 3°piano più spazioso senza cattivi odori devo dire abbastanza comodo per noi tre. Le ragazze della reception sono state gentilissime disponibili, pecca un po la pulizia delle stanze, ma hanno cambiato e rifornito di asciugamani ogni giorno l'appartamento altrettanto per quanto riguarda l'occorrente come the,caffe ,latte e zucchero peccato che il ns appartamento non avesse anche i fornelli ma era attrezzato di frigo,bollitore,tostapane e forno a micronde. Insomma se volete soggiornare VI CONSIGLIO DI NON FARVI ASSEGNARE GLI APPARTAMENTI 4 E 18 C'è SEMPRE PUZZA DI FOGNA.Zona servita da bus e metro puoi raggiungere il centro facilmente.
Aufenthalt von 7 Nächten im September 2019
Antwort von Assaha am 23. Sept. 2019
Dear Lucia Maria, further to your visit, we would like to thank you for sharing this review. We are pleased to know that the staff have managed to make your stay more comfortable and were able to assign a room in accordance with your needs. It has been a pleasure having you as our guests and we do look forward welcoming you back on your next visit to London. Best regards from Assaha team!

8/10 – Gut

Adalgisa, Roma

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ottima struttura sia per posizione che per pulizia, il monolocale era gradevole ma la cucina completamente senza utensili, in realtà a noi non servivano, probabilmente chiedendo sarebbe stata rifornita, non so. Alloggiando al quarto e ultimo piano mansardato la doccia era piccola e bassa...consiglio di chiedere un piano più basso se siete alti! Io ci tornerei volentieri ottimo rapporto qualità prezzo
Aufenthalt von 4 Nächten im August 2019
Antwort von Assaha Hyde Park Apartments am 7. Sept. 2019
Dear Adalgisa, further to you visit we want to thank you for sharing your opinion with us and for the given score, it is great to know that you had a lovely stay at Assaha as we strive to provide the best experience and a most comfortable stay. It has been a pleasure having you as our guest and we look forward greeting you again :) Best regards from Assaha team!

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location was brilliant, proximity to underground station wonderful, clise to heart of London, next to part. Everything was good, except the shower which was old and mouldy. Would stay again definitely. Thank you.
Aufenthalt von 1 Nacht im August 2019
Antwort von Assaha am 3. Sept. 2019
Dear guest, further to your visit we want to thank you for sharing your opinion with us, it is great to know that you had a lovely stay with us as we strive to provide the best experience and a most comfortable stay. It has been a pleasure having you as our guest and we look forward greeting you again :) Best regards from Assaha team!

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We were stuck in a basement room. The bathroom was covered in mold and mildew, the ceiling was so low in the bathroom that you couldn’t stand up to shower, the bathroom mirror was broken in half and the couch ripped at the seam, the wall sockets in the living room didn’t work. Every time we complained to reception they said they would mention it to the owner who was out of town.
Aufenthalt von 1 Nacht im August 2019

8/10 – Gut

John, liverpool

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Barely just an "apartment"
Location was great, couple of minutes walk from tube station. Condition of apartnent was just okay. The only difference from being a normal hotel room was the fact it had a microwave and a very very small sink. The cutlery provided was dirty when we arrived and we had to use the bath towels to dry the dishes as no tea towels were provided. No iron or ironing board provided. Water temperature for the kitchen sink and shower only managed to get as hot as Luke warm twice during the week stay. The rest of the time we had to have cold showers. Wouldn't come back in a hurry.
Aufenthalt von 6 Nächten im August 2019
Antwort von Assaha am 12. Aug. 2019
Dear John, thank you for taking part of your valuable time to share this review with us and also for the generous rating given. We sincerely apologize for any inconvenience you have encountered, we would like you to know that we are currently addressing the issues above mentioned. As stated on the leaflet left in the room for our guests, we do provide iron and hairdryer upon request only. Best regards!

2/10 – Ungenügend

ChristianWang, Kerteminde

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Det er en kælderlejlighed !! Det var der ikke oplyst om. Langt under minimum standard. Råd under vasken på badeværelse. Svamp på fliser og vægge i badeværelse. Dårlig belysning. Utætte vinduer. Rullegardin faldet ned og kunne ikke bruges. Intet lys over køkkenbord og komfur. Alt for lidt service. Møbler der var ved at falde fra hinandenden. En rigtig dårlig oplevelse - desværre.
Aufenthalt von 3 Nächten im August 2019
Antwort von Assaha am 8. Aug. 2019
Dear guest, thank you for sharing this feedback following your recent stay. It is deeply disappointing to know that according to your review and the given score we haven't managed to offer you a satisfying experience. We would like to apologise for any inconvenience happened whilst your stay with us and we would like you to know that we will address as soon as possible the above mentioned issue.It will greatly honours us if you would allow us to demonstrate the true quality of the services we provide by choosing us as your host for your next visit in London. Best regards from Assaha team!