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Bewertungen von Holiday Inn York, an IHG Hotel

3.5 out of 5
Holiday Inn York, an IHG Hotel
Tadcaster Road, Dringhouses, York, England

Bewertungen

8,2

Sehr gut

401 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
367 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
143 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
62 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
29 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,6/10

Personal & Service

7,6/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Sarah

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Leider ist das Hotel ziemlich in die Jahre gekommen und müsste dringend renoviert werden. Bettwäsche sowie Handtücher hatten teilweise Löcher und auch die Zimmerausstattung ist renovierungsbedürftig. Das Personal war jedoch durchweg freundlich und hilfsbereit.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 20. Apr. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

8/10 – Gut

Petra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Kind regards, Hotel Management am 8. Aug. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 – Okay

Michael

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im August 2019

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Juli 2018

6/10 – Okay

John

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Tired and dated hotel. Rooms in need of renovation. Shower room very, very small. Breakfast okay. Close to bus stop for easy access to York. Probably wouldn’t return.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Louise

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von FO am 25. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Shaun

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff really friendly good service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Michelle, Grimsby

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is a great location, lovely walk into the city centre or catch the bus. Staff are so friendly and extremely helpful. Bedrooms are spacious and clean. Breakfast os tasty and plentiful. The only thin that lets the hotel down is the outside, aesthetically its not the nicest looking hotel once inside its absolutely fine. Highly recommend and would definitely stay here again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice clean very good transport service friendly staff 👌
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

John

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
The hotel was nice and clean, don’t get me wrong I possibly would stay there again, however the bathrooms are small and pokey, also if you go out in the morning don’t be in a hurry for your room to be done, ours wasn’t ready by after 3 I eventually told them not to worry they could do it when I checked out the next day
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

david

Mit dem Partner gereist
Gut: Ausstattung
Generally good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Joe

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms were clean and fresh. Staff were excellent and food was verygpod
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Leung

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Bethany

Gut: Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 20. Apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

4/10 – Schlecht

Rebecca, Carlisle

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The staff were pleasant and the Breakfast was nice but the room was honestly awful. Fridge warm and dirty, shower flooded all over bathroom after 1min use and couldn't be fixed until the morning. Air com dripped and caused a soaking wet carpet in entrance way. Beds were made but not properly and duvet too small on kids bed single duvet for a double sheet. Bathroom was tiny couldn't shut the door without going into the shower. Door didn't lock and handle was coming off. I expect more from my past experiences with IHG brand.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 – Okay

Eslam

Mit der Familie und kleinen Kindern gereist
Food was nice
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 20. Apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Victoria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have returned to this hotel many times.It is very convenient for a visit to York.Free parking and easy,nice walk into town.Always clean with pleasant staff and good value for money.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 20. Apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Aled

Gut: Personal & Service
decent stay
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 20. Apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Murali

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Decent hotel. Good location with easy access to town centre. Friendly hospitable staff. Clean rooms. Overall, a pleasant stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 20. Apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

4/10 – Schlecht

Billy

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
First the positives, very pretty and nicely laid out, clean room and breakfast was excellent. But our experience overall wasn't what we hoped for. When we came in, they lost our booking and when we finally sorted it all out and got a room, it wasn't the room we booked for! Instead we went from a king to a double room. When we got to our room, the door was ajar with some dirty cloths stopping it from closing and a half empty McDonald's cup outside our room. We were told this was the cleaner but didn't seem to see it as a big issue. Overall kind of disappointing because the hotel itself was excellent.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 20. Apr. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

8/10 – Gut

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Decent hotel for the price, easy parking, next to easy transport links.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 20. Apr. 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

kareana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All staff are really pleasant and friendly very polite and helpful
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 25. März 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Ann

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 23. März 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Gerald

Mit dem Partner gereist
Gut: Personal & Service
The hotel menu is good, with a decent selection of food and variety. However the fried fish was greasy with too much batter. The breakfast menu is excellent with a good variety of both hot and cold food, and beverages. Our room was clean and comfortable, but was spoiled somewhat by some poorly maintained fittings which were suffering from wear.
Aufenthalt von 3 Nächten im März 2024
Antwort von FO Team am 8. März 2024
Dear Gerald,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 – Okay

Linda

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Hi. Charged £50 on my debit card. Awaiting refund. I was told on check in the £50 was just to authorize my account incase I charged anything to the room.
Aufenthalt von 1 Nacht im März 2024
Antwort von FO Team am 8. März 2024
Dear Linda,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

JOAN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only stayed for 1 night but thoroughly enjoyed. Staff very pleasant and helpful and Hotel presents itself very well , room lovely, would definitely stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von FO Team am 8. März 2024
Dear JOAN,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Tianyi

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von FO Team am 8. März 2024
Dear Tianyi,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Natalie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Coral

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel for a weekend in York
The room was fresh and clean we went for a king bed room and I have never slept in a bed so big! It was so comfortable! Bathroom as clean and the shower was hot. Perfect for if you wanna go to York but wanna save some money. Was only a 9 min Uber which cost us £4 which is nothing compared to the parking prices! And it only a half a hour walk if you did wanna walk into York
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 – Okay

Jane

Gut: Komfort des Zimmers
Average
We wanted a reasonably priced hotel in York with free parking to be near family. The hotel was quiet, bedroom windows opened, which we had requested, and front of house and restaurant staff were very pleasant. Our bedroom was a good size, bed comfy and shower was hot and powerful. Everything in the room worked On the downside, the hotel is quite basic in terms of decoration and was very warm. I think this is a relatively inexpensive hotel that does the job if you are on a budget. Probably has good deals for families. It’s too far for most people to walk into York but looks as though it’s on a bus route into the city
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Holiday was lovely at this hotel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von FO Team am 16. Feb. 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Mrs Elizabeth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Visiting for a family occasion and this was the closest most affordable hotel to the venue. The main reason that we booked this hotel was because of the parking being included in the price 👍
Aufenthalt von 1 Nacht im Februar 2024
Antwort von FO Team am 16. Feb. 2024
Dear Mrs Elizabeth,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Jay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location for york new friendly staff and and great breakfast
Aufenthalt von 1 Nacht im Februar 2024
Antwort von FO Team am 16. Feb. 2024
Dear Jay,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Sue

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von FO Team am 16. Feb. 2024
Dear Sue,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Clare

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pleasant hotel, bit tired and small rooms but clean and friendly helpful staff. Good selection of fresh breakfast , continental and cooked. Good sized free car park.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 8. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful, helpful and friendly staff. Daily housekeeping service was very welcomed, our room and bathroom was cleaned daily. Free parking an absolute bonus, and a great breakfast. The list goes on
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Management am 8. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

2/10 – Ungenügend

Kassidy

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We walked into the room and at first seemed cleaned until we looked at the bed and found that sheets were dirty with stains on them which is disgusting which I don’t expect to hen spending money on somewhere to stay and isn’t cheap.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 5. Feb. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

10/10 – Hervorragend

Kim

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were attentive and made a huge difference to our stay. We had four young children in our party and didn’t feel uncomfortable, the children were welcomed and cared for. Lovely breakfast buffet, plenty of various options. Great location - a very short bus ride in to the centre of York city (which the kids loved). Could’ve easily walked. Hotel provided us with a city map and directed us. Really helpful. Will definitely be visiting again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 5. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 5. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

adrian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We had a very enjoyable few days in York the hotel was excellent and the breakfast was very good and varied from full english to continental. The location of hotel was great just outside the city centre and about a 25min walk or the bus stop was just across the road no 4 bus costing £2. There were also two pubs across the road serving excellent food in the evenings if you wanted a change from the hotel restaurant. I would highly recommend a stay and will definitely be returning in the future.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 5. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Colin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Basic but good
The hotel was basic but clean and the staff were excellent
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 5. Feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Jason

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 23. März 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Flora

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 27. Jan. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Hotel Management am 27. Jan. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Caroline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked 3 rooms for one nights stay after my 60th Birthday party. The staff were excellent especially Hayley who said she would make sure all three rooms were side by side, when we arrived they were. At breakfast the choice was superb we didnt arrived for breakfast until nearly 10am. Everything was fresh and plentiful. There was no HP sauce but ipon asking a member of staff it was replenised immediately. Overall I could not fault ANYTHING about our stay only the beds were so comfy we ALL slept much later than planned!!!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 22. Jan. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 – Okay

Brigette

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Management am 20. Jan. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

8/10 – Gut

Carron

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Management am 14. Jan. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 – Hervorragend

Louise

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff very welcoming and professional
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 14. Jan. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 – Gut

Samantha

Mit einer Gruppe gereist
Gut: Ausstattung und Zustand der Unterkunft
It would have been nice to have a set of drawers to put clothing in. There wasn’t any information as to how to get the TV to work. However, the hotel was very clean, staff were very pleasant and the breakfast had a great choice.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management am 14. Jan. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management