Hello Yuji,I understand your feeling of lost belongs in the travel. I got a phone call from Expedia that you wanted a refund because you lost your cell phone. You didn't ask a refund when you were here and you didn't contact me after you check out. I was on my vacation when you were here, I didn't know the details about it. So when the Expedia customer service called me, I asked her to call me again. There might be some misunderstanding when customer service passed words between us. My helper told me your flight was the first flight in the early morning, so you checked out at dawn. The front door and every room have locks, and nobody lost belongs before, so my helper has no experience to deal with this issue. I’m sorry that you didn’t have a good experience of your last night here. Jenny

Hi Liliana,You booked this room for 3 people for one night on Expedia a few days ago. Then, you asked to book the same room on another website for other 3 people. I told you it was the same room that you couldn't book twice. You wanted the 6 people stayed together, but all rooms in my house were booked. I guess that you might find a place for 6 people together. I didn't accept your cancellation request on the check-in day. I would have accepted your free cancelation request if you had asked it in advance, not on the check-in day. I'm sorry the three people didn't stay here. I'm sure there is no bad smell, as all other guests stayed here happily on the same day. Anyway, hope you and your five friends had a good time together.