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Bewertungen von Red Roof Inn PLUS+ Wichita East

2.5 out of 5
Red Roof Inn PLUS+ Wichita East
7335 E Kellogg Drive, Wichita, KS

Bewertungen

7,0

Gut

269 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
305 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
180 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
129 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
123 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,8/10

Personal & Service

7,0/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Andreas

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Rundum gutes Angebot.
Innenpool kann auch an kalten Tagen gute benutzt werden. Gute Lage. Alles problemlos.
Aufenthalt von 12 Nächten im April 2019
Antwort von General Manager am 17. Apr. 2019
We appreciate you taking the time to let us know you enjoyed our indoor pool area and had a pleasant stay. Our staff works very hard to make sure everything is 100%

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Angenehmes Motel für eine Nacht
Sehr angenehmer Aufenthalt, großer Frühstücksraum, Auswahl reichlich- auch warme Speisen wie Waffel und Ei. Aber störend wir immer das Plastikgeschirr. Einen Kühlschrank haben wir vermisst.
Aufenthalt von 1 Nacht im April 2019
Antwort von General Manager am 10. Apr. 2019
Thank you for the perfect 10 score. We hope you enjoyed your trip to Wichita. The staff had fun with your group.

6/10 – Okay

Meredith

Verbesserungswürdig: Zustand der Unterkunft
Pool was nice everything else not so much
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kerry-Lee RediResponse Specialist am 13. Mai 2024
Dear Meredith,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WICHITA EAST.I was happy you liked the pool though everything else was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Olivia

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Poor area of town, lots of people smoking inside the hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chirell RediResponse Specialist am 11. Mai 2024
Dear Olivia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the area we reside and the activities of the guests. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Sofia

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It wasn’t the cleanest and the beds were so uncomfortable, I could feel the springs.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Adraine Rediresponse Specialist am 7. Mai 2024
Dear Sofia, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WICHITA EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the room and the bed that was uncomfortable. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 – Ungenügend

Rene

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the location. Did not like that we checked in at 3:20, just to have to wait almost a whole hour so they could finish cleaning our room! We wanted to enjoy the swimming pool and hot tub but couldn’t being that unattended children were jumping in and out of the hot tub. Wife and were celebrating our 20th wedding anniversary. Made our evening start very disappointing. We had some issues in our room as well.
Aufenthalt von 1 Nacht im April 2024
Antwort von Tianna RediResponse Specialist am 17. Apr. 2024
Dear Rene, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Wichita East. It's great to read that you found our location to be convenient to your travels. Please accept our sincerest apologies for the lengthy wait at check in and that you were unable to use the pool. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Nathan

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only hotel that when you show up to pay the price that you found online then they suprise you with a 100 deposit fee thay is refundable. But it's just incase you break anything. Unhappy with the facilty payed for two queen beds had full sizes instead. I would add photos of the hotel room if i could the balcony railing wasnt attached to the wall . The only plus side they had was just the swiming area other than that would not recommend at all.
Aufenthalt von 1 Nacht im April 2024
Antwort von Tianna RediResponse Specialist am 15. Apr. 2024
Dear Nathan, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Wichita East. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bed that you received. Please be advised that our security deposit is standard in the industry and is returned at checkout baring no damages done to the room. We strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Rhe

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very rude!! Place was very dirty!
Aufenthalt von 1 Nacht im März 2024
Antwort von Kamaria RediResponse Specialist am 8. Apr. 2024
Dear Rhe,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WICHITA EAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and the lack of cleanliness of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fire alarm malfunction at 2am. Otherwise a pleasant stsy
Aufenthalt von 1 Nacht im März 2024
Antwort von Kamaria RediResponse Specialist am 8. Apr. 2024
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WICHITA EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be pleasant prompting your 4/5 score. However, I sincerely apologize for the dysfunctional fire alarm. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 – Ungenügend

Cheyenne

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My bed sheets had stains on them, There was no hot water, One elevator is broken and the other one is barely working, Night employees question me and my guests because we had 2 blankets and ask for 3.
Antwort von Kamaria RediResponse Specialist am 8. Apr. 2024
Dear Cheyenne,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WICHITA EAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the sheets, the broken elevator and the other issues which hindered your stay prompting your 1/5 score. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

6/10 – Okay

Kaitlin

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It was a decent stay. Though I had hoped for the price we would have had a working hair dryer and the ceiling not crumbling above us. Pool was nice though. Except for at 3AM when people were swimming and being loud.
Aufenthalt von 2 Nächten im März 2024
Antwort von Samantha RediResponse Specialist am 1. Apr. 2024
Dear Kaitlin,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WICHITA EAST. I am happy you had a decent experience and was pleased with our nice pool. However, you indicated that the hair dryer was not working, the noise disturbance from the other guests and the ceiling conditions you described hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. To prevent similar problems in the future, I will be sharing your feedback with management in an effort to address your concerns. Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Samantha Red Roof Management RediResponse Specialist

2/10 – Ungenügend

Monica

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Sketchy ! Tv did not work. Pool & hot tub were DIRTY. Rooms were ran down.i will never stay here again
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha RediResponse Specialist am 31. März 2024
Dear Monica,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WICHITA EAST. You indicated that the appearance of the room did not meet your expectations, the tv did not work and the uncleanliness of the hot tub hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. To prevent similar problems in the future, I will be sharing your feedback with management in an effort to address your concerns. We at Red Roof truly value your feedback and we wish you all the best in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Brad

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was a crappy place to rent. False advertising
Aufenthalt von 2 Nächten im März 2024
Antwort von Nishaye RediResponse Specialist am 19. März 2024
Hello Brad, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Wichita East. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Kari

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Nishaye RediResponse Specialist am 17. März 2024
Dear Kari, The staff at the Red Roof Inn PLUS+ Wichita East and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 – Gut

Yeraldi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Na
Aufenthalt von 1 Nacht im März 2024
Antwort von Oniel Rediresponse Specialist am 14. März 2024
Hi Yeraldi,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Wichita East. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 – Ungenügend

Gary

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The jetted tub didn't work, the room wasn't super clean, the room next door had a yelling match until midnight. Wasn't impressed with this hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Red Roof Management am 12. März 2024
Dear Gary,Thank you for your review following your stay at Red Roof Inn PLUS+ Wichita East. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the jetted tub didn't work, the room wasn't clean and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 – Okay

gene

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
my head was on swivel walking in and out of the building
Aufenthalt von 2 Nächten im März 2024
Antwort von Red Roof Management am 12. März 2024
Thank you for taking a moment to leave a review, Gene. The staff and I at the Red Roof Inn PLUS+ Wichita East appreciates your 3/5 score following your stay. You stated that your head was on a swivel walking in and out of the building. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 – Okay

Crystal

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Parking can be problematic, but I knew that as I have previously stayed at this hotel. Also, we've previously stayed in a poolside room here. The experience was much better last time. There was loud music and loud people at the pool for hours last night until 10:30, when it closed. They started the loud music again before 9:30am today. I don't recommend poolside rooms if you have young childreno or children sensitive to loud noise. The noise was reported multiple times last night. If you don't address issues like this, it could get out of control. Please do better.
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha Rediresponse Specialist am 4. März 2024
Thank you for your review, Crystal. The staff at the Red Roof Inn PLUS+ Wichita East and I value you as our guest and appreciate your 3/5 score following your stay. However, you mentioned in your review that the parking was problematic and the noise disturbance from the other guests at the pool hindered your experience. This was truly unfortunate to hear and we do sincerely apologize for the inconvenience it caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we would love to have another chance to provide you with a better experience at Red Roof, the next time you're in town.Sincerely,Red Roof Management

8/10 – Gut

Pattie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha Rediresponse Specialist am 4. März 2024
Thank you for your positive rating, Pattie. The staff at the Red Roof Inn PLUS+ Wichita East and I were so happy we earned your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

4/10 – Schlecht

Chris

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Worst mattresses I’ve ever slept on. Elevator “doesn’t work when it’s cold” (front desk staff), smoke detectors not even connected, tv box dangling from the tv. Lobby reeks of weed.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Xao RediResponse Specialist am 2. März 2024
Dear Chris,Thank you for sharing your feedback with us. We were disheartened to read that your recent experience at the Red Roof Inn PLUS+ Wichita East did not meet your expectations. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better future stays at any of our locations.Sincerely,Red Roof Management

8/10 – Gut

Marlene

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Some areas need to take care. Paint, room smell, sealant around the windows.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Xao RediResponse Specialist am 25. Feb. 2024
Thank you for sharing your comments with us, Marlene. We were pleased to read that we earned your 4/5 score. However, you shared some concerns, such as the room odor and the sealant around the windows. As such, your feedback may be taken into account.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

4/10 – Schlecht

Sarah

Geschäftlich gereist, Mit einer Gruppe gereist
Pool area looks nice but mold and deteriorating. Room didn’t have most necessities as bar soap, Kleenex, coffee cups, note pad, etc. like most places do! No breakfast at all!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kamaria RediResponse Specialist am 23. Feb. 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WICHITA EAST. It's great to hear that you were pleased with the pool area. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of breakfast, the situation you mentioned regarding the pool and the other issues which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 – Hervorragend

Marcie

Gut: Sauberkeit
It was and we had fun thank you
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kamaria RediResponse Specialist am 23. Feb. 2024
Dear Marcie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WICHITA EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

6/10 – Okay

Claudine

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
Trash EVERYWHERE around the property
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sharma RediResponse Specialist am 14. Feb. 2024
Thank you for taking a moment to leave a review, Claudine. The staff and I at the RED ROOF PLUS+ WICHITA EAST appreciate your 3/5 score. However, you indicated that the cleanliness of our hotel dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

2/10 – Ungenügend

Cheyenne

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property is not upkept compare to when i stayed there a few years ago. The towels were dirty, the hot tub was dirty, and we didn't even know until the bubbles went off and saw it grey then we went to take a shower cause of it the water wasn't even hot. Other then that staff is friendly and polite. We reserved a king size and someone gave our room away and they apologize a million times which wasnt a big deal.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sharma RediResponse Specialist am 12. Feb. 2024
Thank you for taking a moment to leave a review, Cheyenne. The staff and I at the RED ROOF PLUS+ WICHITA EAST were disappointed to see your 1/5 score following your stay. You indicated that the upkeep of our hotel, cleanliness of the towels and hot tub, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you. Nonetheless, it's good to hear our staff was friendly and polite.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

2/10 – Ungenügend

Kyla

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dirty and sad
Booked a girl's trip here. The hot tub had actual gritty sand in the bottom of it, was cloudy, and did not warm up. The pool room was not adequately heated either. The towels felt like sandpaper and wee hilariously undersized. The shower was not stocked with soaps either. The heater made and awful squealing noise all night and also had to be on or off - the auto mode did not work. Very unhappy with my stay will not be returning. Front desk seemed overwhelmed and was not present for morning checkout.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sharma RediResponse Specialist am 11. Feb. 2024
Thank you for taking a moment to leave a review, Kyla. The staff and I at the RED ROOF PLUS+ WICHITA EAST were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of the hot tub, temperature of the pool room, the conditions of the towels you mentioned, and the other issues highlighted dampened your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

2/10 – Ungenügend

Samantha

Verbesserungswürdig: Personal & Service
Did not like the last night staying there and they had a party and let people play loud music and subs till 11pm and we already paid over $300 to stay. No curiosity for others and family’s that were there. Couldn’t even park
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Recordo Rediresponse Specialist am 5. Feb. 2024
Hello Samantha,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Wichita East. It's saddening to hear that your stay fell short of your expectations due to the disturbance you highlighted. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 – Ungenügend

Stephanie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not the best
Our stay at this hotel was absolutely horrible! The beds were extremely uncomfortable and worn out, the hotel itself was not well kept. There was a large hole in the bathroom door, the shower was nasty, the bathroom fan would make a horrible sound when you turned the light on, and the toilet wouldn’t flush every time. The quality of this hotel has really gone downhill compared to previous stays. The pool was okay but the hot tub was NASTY! The hallways frequently smelled like pot and we were just not impressed overall.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Recordo Rediresponse Specialist am 5. Feb. 2024
Hello Stephanie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Dimas - Fairplex. It's saddening to hear that you weren't impressed with the experience you had wit us, due to the indicated unclean conditions, an uncomfortable bed, a damage bathroom door, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 – Okay

Diane

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
There was a lot of creepers outside
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Recordo Rediresponse Specialist am 5. Feb. 2024
Dear Diane,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Wichita East. It's saddening to hear that you felt uncomfortable while with us due to the highlighted person being around the property. Please know that Red Roof does value your business and will take your comment into consideration. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 – Hervorragend

Kristen

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the pool, fountain, fitness room, hot tub, and sauna! We used all your facilities. And our room was clean. We kept hearing loud banging noises all night though, and I only got a few hours of interrupted sleep. Please find out what is making that loud noise!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kamaria RediResponse Specialist am 4. Feb. 2024
Dear Kristen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WICHITA EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room, the pool to be in your liking and all the other positive features you highlighted. However, I sincerely apologize for the noise disturbance. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
They didn't have the room that we booked. You could clearly hear all traffic and the TV in the room next door. The hallway to the room was well lit even though it wasn't in good condition, but the turn in the hall from our room was dark and scetchy.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Oshane RediResponse Specialist am 28. Jan. 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WICHITA EAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns you mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours, Red Roof Management

8/10 – Gut

Mikala

Mit Haustieren gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love this property and have since it was the Ramada. I often do staycations and come relax. The only issue I have is the motel next door is full of hoodlums and lots of bad. I also miss the restaurant upstairs or at least the breakfast. And I wish they offered long term stays like an extended stay because I’d definitely book. Hell I’d work there just to sleep there. I’m always so relaxed and I can even bring my niece to swim because it’s indoors.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chevanese RediResponse Specialist am 25. Jan. 2024
Thank you, Mikala, for your recent review of your stay at the Red Roof PLUS+ Wichita East. We're delighted to see your fondness of our property, along with the other positive features of your stay prompting your 4/5 score. On the other hand, I'm sorry you were displeased with the location of our property. Should you return to our location and require a hot meal, there are quite a few restaurants within walking distance of the property that you can enjoy. As it relates to extended stays, we'll take your comments into consideration to make changes to improve our customer experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sharma RediResponse Specialist am 23. Jan. 2024
Hello Heather, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WICHITA EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 – Okay

joselin

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sharma RediResponse Specialist am 11. Feb. 2024
Hello Joselin, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WICHITA EAST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 – Gut

Heidi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kamaria RediResponse Specialist am 17. Jan. 2024
Hello Heidi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WICHITA EAST and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 – Hervorragend

Michelle

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sharma RediResponse Specialist am 6. Feb. 2024
Hello Michelle, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WICHITA EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 – Gut

Trudi

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Olivia RediResponse Specialist am 11. Jan. 2024
Hello Trudi, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Wichita East and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 – Okay

Patricia E

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We have stayed here before. This is now a weekly rate hotel, which at times did not feel safe at times with people hovering around the doors to the building. Love the location, close to mall and great food.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Olivia RediResponse Specialist am 11. Jan. 2024
Thank you, Patricia, for telling us about your stay at the Red Roof Inn PLUS+ Wichita East. I am glad you found our location to be convenient, despite the issue you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay!
It was a good stay. The front desk help was very good and helpful! Would recommend to anyone that wants to go to a cheap motel!!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Olivia RediResponse Specialist am 11. Jan. 2024
Hello Andrea, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn PLUS+ Wichita East. We welcome your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our helpful staff and affordability. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Jake

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Olivia RediResponse Specialist am 11. Jan. 2024
Hello Jake, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Wichita East and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Antonio,RediResponse Specialist am 3. Jan. 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WICHITA EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 – Schlecht

Susannah

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Tianna RediResponse Specialist am 31. Dez. 2023
Hello Susannah,Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ Wichita East. I was disheartened to see your stay resulted in a 2/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 – Ungenügend

Jessica

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kerry-Lee RediResponse Specialist am 29. Dez. 2023
Hello Jessica, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WICHITA EAST. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management

6/10 – Okay

Jeanette

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Xao RediResponse Specialist am 26. Dez. 2023
I appreciate the time that you took to share your sentiments with us, Jeanette. Our team at the Red Roof Inn PLUS+ Wichita East appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 – Ungenügend

Robert

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Headed south
Worst experience ever. Place smells of cigarette smoke, doors do t close properly, remote not working, AND the biggest thing NO Water! Hotels.com helped us find a different place.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sharma RediResponse Specialist am 17. Dez. 2023
Thank you for taking a moment to leave a review, Robert. The staff and I at the RED ROOF PLUS+ WICHITA EAST were disappointed to see your 1/5 score following your stay. You indicated that the foul odor, faulty doors, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management

2/10 – Ungenügend

Melissa

Verbesserungswürdig: Ausstattung
There was no lid on the back of toilet. Toilet paper roll was broke and towel bar bent. We had to pick up microwave and move to opposite side of room due to blowing a fuse that in itself is a safety issue with to much attached to one circuit. Hot tub was nice until realizing all the dirt that floats around one the bubbles start. Facility looked nothing like the pictures very disappointed.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sharma RediResponse Specialist am 14. Dez. 2023
Thank you for taking a moment to leave a review, Melissa. The staff and I at the RED ROOF PLUS+ WICHITA EAST were disappointed to see your 1/5 score following your stay. You indicated that the missing lid on the back of the toilet, broken toilet paper roll, and the other issues mentioned hindered your experience. Our team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Red Roof Management

2/10 – Ungenügend

Matthew

Geschäftlich gereist
Gut: Zustand der Unterkunft
This property smelled of weed. Receptionist was rude and blamed Expedia for their-system not receiving an email with a reservation. She Sat there playing on phone and told me good luck sir you need to contact Expedia.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Xao RediResponse Specialist am 27. Dez. 2023
Dear Matthew,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Wichita East did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better future stays.Sincerely,Red Roof Management

2/10 – Ungenügend

Aubree

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We left around 10pm due to very uncomfortable beds, the pull out couch was filled with hard springs. The king bed had a dip in it. There was loud music coming from down the hallway which seemed to be a party. The heater in our adjoining room was broken and the room was cold. The facility was worn down and needs cosmetic maintenance. The pool however is amazing. Our kids had the best time in the pool. The sauna is broken.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sharma RediResponse Specialist am 10. Dez. 2023
Dear Aubree,We are sorry to hear about your recent experience at the RED ROOF PLUS+ WICHITA EAST. We strive to provide a clean and comfortable experience for all our guest, so I am disappointed to learn this was not the impression we left you with. You indicated that the comfortability of the beds and couch, the noise disturbance, broken heater, and the other issues mentioned hindered your experience. I have shared your comments with management to address your concerns. Nevertheless, it's good to hear the pool was amazing.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

10/10 – Hervorragend

Vicki

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sharma RediResponse Specialist am 28. Dez. 2023
Hello Vicki, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WICHITA EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 – Schlecht

Kristin

Mit Haustieren gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Upon arrival, I was given a room that was already occupied. My key card worked and everything. The man had jusr gotten out of the shower! I was promptly given another room. The toilet didnt have the back lid on it and tge shower wall was all cracked. The lint and drit from the AC are was all over the wall and ceilling. The hot wateralso ended up going out. Was transfered to a 3rd room with hot water. Overall, awful experience and will not be returning.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Antonio,RediResponse Specialist am 8. Dez. 2023
Dear Kristin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WICHITA EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as a less than idea experience in addition to issues with amenities/facilities. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist