Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
281 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
281
296 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
296
183 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
183
135 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
135
108 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
108
7,2/10
Sauberkeit
7,8/10
Personal & Service
6,6/10
Ausstattung
7,0/10
Zustand der Unterkunft
6,6/10
Umweltfreundlichkeit
Bewertungen
4/10 – Schlecht
Ken
Geschäftlich gereist, Mit dem Partner gereist
15. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Linens were worn with stains. Room is not made up if you stay multiple nights. Not enough pillows on the bed. Bathtub needs to be replaced! Bathroom dirty looking and feeling
Ken
Aufenthalt von 2 Nächten im Mai 2024
10/10 – Hervorragend
Drake
Geschäftlich gereist
14. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed here for 4 nights to finish producing my album. Everything was private, clean and just right. Nothing fancy, but exactly what was needed. Staff was nice. Simple, easy.
Drake
Aufenthalt von 4 Nächten im März 2024
Antwort von Xao RediResponse Specialist am 15. Mai 2024
The team at our Red Roof Inn PLUS+ West Springfield would like to thank you for sharing your feedback with us, Drake. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our cleanliness and nice staff delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
8/10 – Gut
Johnny, Springfield
30. Apr. 2024
Gut: Sauberkeit
Johnny
Aufenthalt von 2 Nächten im April 2024
Antwort von Adraine Rediresponse Specialist am 1. Mai 2024
Hello Johnny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST SPRINGFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 – Ungenügend
Holly
19. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Holly
Aufenthalt von 1 Nacht im April 2024
Antwort von Olivia RediResponse Specialist am 4. Mai 2024
Hello Holly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I are saddened to see your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 – Hervorragend
Teresa
12. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Teresa
Aufenthalt von 1 Nacht im März 2024
Antwort von Oniel Rediresponse Specialist am 14. Apr. 2024
Thank you Teresa, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Springfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 – Hervorragend
Chuck
Mit der Familie gereist
12. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This inn isn't fancy, but it met all my expectations for cleanliness and comfort.
Chuck
Aufenthalt von 1 Nacht im April 2024
Antwort von Nishaye RediResponse Specialist am 13. Apr. 2024
Hello Chuck, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ West Springfield. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 – Okay
Kerry
Mit dem Partner gereist
12. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Very busy parking lots all through the night. They don’t provide enough towels. I would think 2 towels per person would be acceptable.
Kerry
Aufenthalt von 1 Nacht im April 2024
Antwort von Lis D. am 12. Apr. 2024
Thank you for taking the time to offer us your feedback on your recent stay. Housekeeping places towels in the room based on 2 people or if the reservation states there will be extra people in the room. We appreciate your business and we look forward to seeing you again! Thank You!
10/10 – Hervorragend
Marie
Mit einer Gruppe gereist
11. Apr. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Average accommodation for a reasonable price. The 24 hour check was very helpful. Rooms were old but clean. Heat was working. The donut shop across the highway was a throwback, must stop there for a donut and a coffee.
Marie
Aufenthalt von 1 Nacht im April 2024
Antwort von Lis D. am 12. Apr. 2024
Thank you for sharing your feedback on your recent stay. We are thrilled that you scored us a 5 out of 5! I will pass this on to the rest of our staff! We value you as our customer and appreciate your business. We look forward to seeing you in the near future! Thak You!
4/10 – Schlecht
Lindsay
Mit der Familie und kleinen Kindern gereist
6. Apr. 2024
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Our bathroom had a shower but not a working shower, no handle for the shower to turn on. Decided to obviously take a bath but the drain stopper not working as well. We spoke to a front desk employee and was told maintenance will be by and never came. During checkout we mentioned that no one ever showed up and that someone should check it out before another guest comes and front desk employee told us “ go complain on Expedia” !?? Rude!!
Lindsay
Antwort von Adraine Rediresponse Specialist am 7. Apr. 2024
Dear Lindsay,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. I am sorry that your experience did not meet your expectations. I was disheartened to read that you found the shower to be inoperable as well as the drain stopper and the other mentioned concerns that affected your experience. Please accept our apologies for the inconvenience caused. Your feedback will be shared with the management team so they can investigate and address your concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
8/10 – Gut
Christopher
Geschäftlich gereist
6. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean. Comfy bed. Walls are thin and you can hear everything that goes on outside. Lucky for me it didn't bother me too much
Christopher
Aufenthalt von 1 Nacht im April 2024
Antwort von LaTunde RediResponse Specialist am 6. Apr. 2024
Dear Christopher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST SPRINGFIELD. I'm so glad we earned your 4/5 score. At Red Roof, it's good to know that you had a comfy bed and a clean stay with us. However, as it relates to your comment of the thin walls, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
8/10 – Gut
Kerry
3. Apr. 2024
Kerry
Aufenthalt von 2 Nächten im April 2024
Antwort von Chirell RediResponse Specialist am 5. Apr. 2024
Dear Kerry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
6/10 – Okay
Willie
Mit der Familie gereist
2. Apr. 2024
Verbesserungswürdig: Personal & Service und Ausstattung
Room was not clean at all
Willie
Aufenthalt von 2 Nächten im März 2024
Antwort von Xao RediResponse Specialist am 3. Apr. 2024
Thank you for sharing your feedback with us, Willie. The team at the Red Roof Inn PLUS+ West Springfield appreciated your 3/5 score. However, you made mention of the unclean room. Please accept our apologies for this.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Donna
30. März 2024
Gut: Sauberkeit
Donna
Aufenthalt von 1 Nacht im März 2024
Antwort von Nishaye RediResponse Specialist am 15. Apr. 2024
Hello Donna,The staff at the Red Roof Inn PLUS+ West Springfield and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
sandri
Mit dem Partner gereist
28. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
sandri
Aufenthalt von 1 Nacht im März 2024
Antwort von Chirell RediResponse Specialist am 29. März 2024
Dear Sandri,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
6/10 – Okay
jeffery
10. März 2024
Verbesserungswürdig: Personal & Service
jeffery
Aufenthalt von 2 Nächten im März 2024
Antwort von Tianna RediResponse Specialist am 12. März 2024
Hello Jeffery,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Amy
6. März 2024
Amy
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tianna RediResponse Specialist am 7. März 2024
Hello Amy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist
10/10 – Hervorragend
Gabriela
5. März 2024
Gabriela
Aufenthalt von 1 Nacht im März 2024
Antwort von Tianna RediResponse Specialist am 25. März 2024
Hello Gabriela, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
8/10 – Gut
Aurelio
3. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place ..
Aurelio
Aufenthalt von 1 Nacht im März 2024
Antwort von Tianna RediResponse Specialist am 4. März 2024
Dear Aurelio, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ West Springfield. It's great to read that you were pleased with our location, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
6/10 – Okay
Evelyn
Mit dem Partner gereist
2. März 2024
Gut: Sauberkeit
It need a refrigerator
Evelyn
Aufenthalt von 1 Nacht im März 2024
Antwort von Tianna RediResponse Specialist am 3. März 2024
Dear Evelyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ West Springfield .We apologize for any disappointment regarding the absence of a refrigerator in your room. Our records show that you booked a Standard King Bed which unfortunately, doesn't include those features. Ifyou desire these amenities on your next stay, we recommend selecting a Deluxe King or Superior king room for a more enhanced experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management
2/10 – Ungenügend
Bonnie
25. Feb. 2024
Bonnie
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carla RediResponse Specialist am 21. März 2024
Hello Bonnie, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
RABORN
Mit dem Partner gereist
23. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was nice and spacious enough for 2 comfortably. The King size bed was comfortable. And the area was clean and quiet.
RABORN
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chirell RediResponse Specialist am 24. Feb. 2024
Dear Raborn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Springfield. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice and spacious room also comfortable bed. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
10/10 – Hervorragend
Kerry
6. Feb. 2024
Kerry
Aufenthalt von 1 Nacht im August 2023
Antwort von LaTunde RediResponse Specialist am 21. März 2024
Hello Kerry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST SPRINGFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
4/10 – Schlecht
Robert
2. Feb. 2024
Verbesserungswürdig: Zustand der Unterkunft
Poorly run operation
Robert
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dannielle Rediresponse Specialist am 3. Feb. 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the poorly run operation. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management
10/10 – Hervorragend
Sébastien
28. Jan. 2024
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sébastien
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Carla RediResponse Specialist am 29. Jan. 2024
Hello Sébastien, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Alma
Mit der Familie gereist
27. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in staff was great and friendly. Location was convenient. Everything was clean and easy access to the freeway and shopping
Alma
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Olivia RediResponse Specialist am 27. Jan. 2024
Thank you, Alma, for telling us about our stay at the Red Roof Inn PLUS+ West Springfield. I am glad you enjoyed your stay resulting in a 5/5 score. It's great to know that our check- in staff was great and friendly, our location was convenient along with all the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Juan
19. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice front desk staff.
Juan
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chirell RediResponse Specialist am 19. Jan. 2024
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Springfield. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice front desk staff. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist
6/10 – Okay
Veronica
17. Jan. 2024
Veronica
Antwort von Xao RediResponse Specialist am 18. Jan. 2024
I appreciate the time that you took to share your sentiments with us, Veronica. Our team at the Red Roof Inn PLUS+ West Springfield appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
6/10 – Okay
Martha
15. Jan. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Martha
Antwort von Carla RediResponse Specialist am 17. Jan. 2024
Hello Martha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Declan
14. Jan. 2024
Declan
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Xao RediResponse Specialist am 15. Jan. 2024
Thank you for sharing your 5/5 rating with us, Declan. Our staff at the Red Roof Inn PLUS+ West Springfield was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
10/10 – Hervorragend
Gregory
10. Jan. 2024
Gregory
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Carla RediResponse Specialist am 12. Jan. 2024
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
6/10 – Okay
David
8. Jan. 2024
Gut: Komfort des Zimmers
Clean
David
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Carla RediResponse Specialist am 11. Jan. 2024
Hello David, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 – Gut
TzeLei, Sunnyvale
Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
8. Jan. 2024
Gut: Sauberkeit und Personal & Service
Room was dated but staff was helpful and kind and the property accepts pets. Parking was easy, right outside the room. For the price and convenience and allowing well behaved pets, it was great! The beds were comfortable ( we had premium room) just wish they were able to provide more pillows.
TzeLei
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Lis D. am 12. Jan. 2024
Thank you for taking the time to tell us about your experience at the Red Roof Plus West Springfield. We take all feedback as a learning experience to offer our guests the best possible experience. We truly appreciate your business and we value you as our customer. Thank You!
2/10 – Ungenügend
Verifizierter Reisender
Mit der Familie gereist
6. Jan. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Absolutely No
Our room was covered in black mold and had a foul smell. You couldn’t pay me to stay here.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von LaTunde Murrant. Rediresponse Specialist am 9. Jan. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible mold and odor you described in the room. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 – Okay
Allan
Mit der Familie gereist
1. Jan. 2024
Allan
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Carla RediResponse Specialist am 3. Jan. 2024
Hello Allan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Fred
28. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was super rude. I went down to the front desk to ask for more pillows. I was told there was no way to give me anymore. The two that were on the beds were the smallest pillows ever.
Fred
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Toni-Ann RediResponse Specialist am 30. Dez. 2023
Hello Fred,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. The issue you've described with our staff providing poor customer service is not usually an experience our guests have with us and not the standard Red Roof strives to uphold. I appreciate you making us aware of this issue however. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
10/10 – Hervorragend
MaryEllen
27. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Christmas Stay
MaryEllen
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Toni-Ann RediResponse Specialist am 27. Dez. 2023
Hello MaryEllen,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management
10/10 – Hervorragend
lesley
Mit der Familie gereist
25. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was good room was clean
lesley
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Toni-Ann RediResponse Specialist am 26. Dez. 2023
Hello Lesley,Thank you for your 5/5 score of our Red Roof Inn PLUS+ West Springfield. We are pleased to have provided you with a great stay and a clean room. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
6/10 – Okay
Juan, Fort Worth
18. Dez. 2023
Juan
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Carla RediResponse Specialist am 20. Dez. 2023
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Robin
13. Dez. 2023
Robin
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Antonio,RediResponse Specialist am 14. Dez. 2023
Hello Robin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST SPRINGFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
4/10 – Schlecht
Kendall
13. Dez. 2023
Kendall
Antwort von Carla RediResponse Specialist am 9. Feb. 2024
Hello Kendall, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
4/10 – Schlecht
Kendall
13. Dez. 2023
Kendall
Antwort von Carla RediResponse Specialist am 9. Feb. 2024
Hello Kendall, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Vito
Geschäftlich gereist, Mit dem Partner gereist
11. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Vito
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Carla RediResponse Specialist am 11. Dez. 2023
Hello Vito, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 – Gut
David
Geschäftlich gereist
8. Dez. 2023
Gut: Personal & Service
Is awwwite
David
Aufenthalt von 18 Nächten im September 2023
Antwort von Carla RediResponse Specialist am 8. Dez. 2023
Dear David, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Springfield. I am glad to read that your stay was okay, prompting your 4/5 score. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 – Gut
Monique
6. Dez. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There is no breakfast.
Monique
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Nishaye RediResponse Specialist am 7. Dez. 2023
Dear Monique, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Springfield. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In regards to breakfast, it is not an offered amenity at our location. However, there are quite a few restaurants within walking distance of the property that you can enjoy. We understand that this information may not have been clearly communicated prior to your arrival and will make efforts to improve our communication in the future.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Wendy
4. Dez. 2023
Verbesserungswürdig: Sauberkeit und Personal & Service
Wendy
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Nishaye RediResponse Specialist am 6. Dez. 2023
Hello Wendy,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ West Springfield. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 – Gut
Diane
29. Nov. 2023
Diane
Aufenthalt von 2 Nächten im November 2023
Antwort von LaTunde Murrant. Rediresponse Specialist am 9. Jan. 2024
Hello Diane, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 – Ungenügend
Tynisa
28. Nov. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tynisa
Aufenthalt von 1 Nacht im November 2023
Antwort von Carla RediResponse Specialist am 21. Dez. 2023
Hello Tynisa, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Sharon
27. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sharon
Aufenthalt von 1 Nacht im November 2023
Antwort von Carla RediResponse Specialist am 21. Dez. 2023
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 – Gut
Linda, Quebec
Mit Haustieren gereist, Mit einer Gruppe gereist
26. Nov. 2023
Gut: Zustand der Unterkunft
Convinient l’y located
Linda
Aufenthalt von 3 Nächten im November 2023
Antwort von Carla RediResponse Specialist am 28. Nov. 2023
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Springfield. I am glad to read that you were pleased with our location as you mentioned that it is conveniently located. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
8/10 – Gut
Howard
Geschäftlich gereist
14. Nov. 2023
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Howard
Aufenthalt von 4 Nächten im November 2023
Antwort von Nishaye RediResponse Specialist am 15. Nov. 2023
Hello Howard,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again, We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist