Lobby
Verfügbarkeit prüfen

Bewertungen von Quality Inn West Springfield

2.5 out of 5
Quality Inn West Springfield
1150 Riverdale St, West Springfield, MA

Bewertungen

7,2

Gut

294 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
297 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
193 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
115 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
102 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,8/10

Personal & Service

6,8/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022
Antwort von Catherine am 5. Sept. 2022
Dear guests,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Sometimes it was very loudly. From the highway and from the other rooms. The windows was not good, could air comes through the balcony door. The staff was very friendly and the breakfast ok.
Aufenthalt von 19 Nächten im November 2019
Antwort von Catherine am 13. Dez. 2019
Dear guests, Thank you for your feedback and we apologize for the inconvenience caused during your stay. We are working hard in rectifying the issues to prevent such inconvenience from recurring. Thank you again for bringing your concern to our attention. We look forward to your next viist. Sincerely, Catherine Ooi Hotel manager

8/10 – Gut

Mery

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was clean, quiet and safe. The breakfast was good and accessible.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 22. Mai 2024
Dear Mery,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Nick

Gut: Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Nice place
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 22. Mai 2024
Dear Nick,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Peter

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
They had no soap in the bathrooms. They did find a few stragglers of bar soap, but the hotel had run out. The floors were sticky everywhere in the hotel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 22. Mai 2024
Dear Peter,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We are working on making the changes to improve our services and thank you for your patience.Sincerely,Catherine OoiHotel manager

2/10 – Ungenügend

Robert

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The sheets were stained very nasty. I pulled the pillowcase off one of the pillows, and there was blood on the pillow dried. I came back in at nighttime and there’s a cockroach on the door lock on the inside. The Oriental woman working the desk, kind of scowled at me when I asked for new towels for my second night. I’ve used this hotel for years I will not be returning and I deserve a refund. If I wasn’t traveling with my elderly mother from my daughters graduation, I would’ve checked out that first night.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Catherine am 21. Mai 2024
Dear Robert,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We are working on making the changes to improve our services and we have brought the issues to our housekeeping staff's attention. We apologize for the inconvenience caused.Thank you again for bringing your concerns to our attention.Sincerely,Cheryl LeBlancGeneral Manager

4/10 – Schlecht

Jeff

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The staff and employees were very nice but state of the hotel was awful- Choice hotels really needs to monitor its properties - I knew when I selected Quality Inn that it is at lower end of Choice offerings but furniture , bathroom fixtures were in horrible shape - will be sending photos to Choice hotel mgmt .
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Catherine am 20. Mai 2024
Dear Jeff,Thank you for your feedback and we apologize for the inconvenience caused during your stay. We are working on making the changes to improve our services and thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Rosa

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 22. Mai 2024
Dear Rosa,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Amber

Gut: Sauberkeit
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Catherine am 20. Mai 2024
Dear Amber,Thank you for your positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

4/10 – Schlecht

Jeremy J

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
not bad pricing but horrible elevator for luggage escort, not great pillows. noisy rooms you can easily hear rooms around you and latch door lock was damaged
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Catherine am 20. Mai 2024
Dear Jeremy,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We apologize for the inconvenience caused and we are working on making the changes to improve our services.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Jose

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
It was close to highway
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Catherine am 15. Mai 2024
Dear Jose,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Tyler

Verbesserungswürdig: Zustand der Unterkunft
Inside the hotel is fairly standard, well kept and clean. The breakfast was standard with all the usual options of cereal, toast, bagels, ect., and the staff I talked to were friendly and helped me with finding things in and around town. Outside, however, it's very unimpressive and overall looks like a place you wouldn't want to leave your car overnight. An opinion supported by the big "properly not responsible for vehicles" in the lot. Which I can understand given how set back from any possible viewing from somewhere other than a room on the side it's on. The VERY small balcony I had looked over an on/off ramp for the interstate and the noise made it hard to sleep. I didn't bother going out on it after looking out the door too it. The room itself was nice other than the noise. The bed was comfortable and there was plenty of room so I didn't feel claustrophobic. The bathroom is smallish but functional although, the shower took a bit to get warm where I was on the 4th floor. Overall, if you can ignore the outside it's an an okay place to stop if you need a place to rest on a long trip but I wouldn't spend more than one night if your going to be staying in the area long
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 14. Mai 2024
Dear Tyler,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we will work on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine Ooihotel manager

10/10 – Hervorragend

Juan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect place for my time of with my girlfriend food was amazing especially the philly calzone was to die for.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Catherine am 13. Mai 2024
Dear Juan,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

2/10 – Ungenügend

Diamante

Geschäftlich gereist, Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
I did not like the way the give customer services my experience was terrible and they can even find my personal stuff
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Catherine am 13. Mai 2024
Dear Diamante,Thank you for your feedback and we are sorry to hear you did not enjoy your stay because we could not find your belongings. Please remember that the hotel is not responsible for any belongings that you left behind. We would hold them if we found them but we do not guarantee keeping them until you get back to us. We apologize for the inconvenience caused.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Vicki L

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff was friendly and helpful. The hotel was dated but clean. The location makes for a lot of highway noises. Sleeping was difficult, even with the fan on.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 13. Mai 2024
Dear Vicki,Thank you for your positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel Manager

8/10 – Gut

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean inside. Outside appearance could use some upkeep. The cleaning staff has very colorful language!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Catherine am 10. Mai 2024
Dear Mark,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Lea

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 10. Mai 2024
Dear Lea,Thank you for your positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 – Gut

angela

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice comfortable room- decent breakfast. Not much pressure in shower.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 6. Mai 2024
Dear Angela,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

4/10 – Schlecht

Barbara

Overall Very tired and worn appearance. Smelly hallways. Room dirty including mold on window & sheer curtains. Air conditioner filter caked with dust. Shower scrum build up filthy. Bathroom wallpaper gross with dirt. Carpet still had crumbs on it. Barking dogs from adjoining rooms.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 6. Mai 2024
Dear Barbara,Thank you for your feedback and we are sorry to hear you have encountered issues during your stay. We are working on making the changes to improve our services and we thank you for your patience. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Nasrollah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 6. Mai 2024
Dear Nasrollah,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

marc

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
ok
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 3. Mai 2024
Dear Marc,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine Ooihotel manager

2/10 – Ungenügend

Ana Julia Salinas

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I found bedbugs in the pillows.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 3. Mai 2024
Dear Ana,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We have had the room checked by an outside pest control company for the bed bug and we are happy to inform you that no bugs were found in the room. Thank you for bringing your concerns to our attention.Sincerely,Catherine Ooihotel manager

10/10 – Hervorragend

Kimberly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location. Very nice, courteous check in staff. Comfortable and spacious room. Price was right. Room was clean. Yet to have breakfast, so i can't rate the food.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 26. Apr. 2024
Dear Kimberly,Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Jonathan

Geschäftlich gereist
Good for the price
Aufenthalt von 2 Nächten im April 2024
Antwort von Catherine am 26. Apr. 2024
Dear Jonathan,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Faienillek

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Windows very dirty, as well as the fridge. Great location. TV very laggy.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 22. Apr. 2024
Dear Faienillek,Thank you for your feedback and we are happy to know you have enjoyed your stay, We also would like to apologize for the inconvenience caused.Thank you again for bringing your concerns to our attention and we are making the changes to improve our services. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

sandri

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 22. Apr. 2024
Dear Sandri,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Amanda M

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The younger gentleman that checked us in was really nice overall it's fairly clean they just don't do a detailed clean in the hallways and things and then when you go in your room my room was clean except for the bathroom floor I think they forgot to clean it but overall could have been worse very noisy right next to the interstate
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 19. Apr. 2024
Dear Amanda,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Vincent, Saint Laurent

Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Dear Vincent,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 – Gut

Jennifer

Gut: Sauberkeit
Stayed 2 nights, good location and breakfast.
Aufenthalt von 2 Nächten im April 2024
Antwort von Catherine am 19. Apr. 2024
Dear Jennifer,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 – Gut

Michael

Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 6. Mai 2024
Dear Michael,Thank you for your positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Corrinne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bed was very comfortable
Aufenthalt von 1 Nacht im April 2024
Antwort von Muhammad am 15. Apr. 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us.

6/10 – Okay

Jaime

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 19. Apr. 2024
Dear Jaime,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

Daniel

Mit dem Partner gereist
Amenities out of date, electrical ie. lamps, outlets, and no ports for phone ect. Breakfast was very good and saved our visit to the hotel. The gentleman overseeing the breakfast was excellent.
Aufenthalt von 1 Nacht im April 2024
Antwort von Muhammad am 14. Apr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Your feedback about recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 – Schlecht

Gary

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Roaches got in my food when I put it in the microwave need my money back
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Apr. 2024
Dear Gary,Thank you for your feedback and for bringing your concern to our attention. Unfortunately, we were not aware of the situation and we have checked the room upon receiving this feedback. We are happy to inform you there were no insects in the room. We do have monthly maintenance to prevent such incident from occurring. Thank you again for your feedback.Sincerely,Catherine OoiHotel manager

2/10 – Ungenügend

Kellee

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I would highly recommend staying some where else. The first room I was supposed have had someone in it . The door was open , tv on, and people in their smoking pot. I went down to the front desk explained it to them and I was basically called a liar and was given a new room. In the new room, the table was falling apart. The night stand looked like it came from the dumpster. The first floor was blocked off . I thought oh maybe they are doing remodeling. Boy I was wrong! I noticed a man standing in socks and had ankle jewelry ( gpa tracking device) on his ankle. I went to the gas station next door and I was talking to the employee. The employee informed me that they have inmates staying at the motel doing a work release program. I was horrified because I had my children with me. When I questioned it at the front desk the guy said oh no that’s not true. The next morning i checked out . I explained to them the room was dirty and gross. I also I said very loudly that you have inmate staying here. The front desk staff did not denied it and couldn’t believe that night staff was not honest. I was able to get a refund for one night but they couldn’t give me a refund for the one night from hell. Do Not Stay here
Aufenthalt von 2 Nächten im April 2024
Antwort von Catherine am 9. Apr. 2024
Dear Kellee,Thank you for your feedback and it is understood that our General Manager had reached out to you in this regard and both of you have reached an agreement. For a gas station employee to comment on guests of the hotel is unacceptable since they would not have the details or who our guests are. We do not disclose our guests personal information nor their living situation. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

8/10 – Gut

Jocelyn, opperburn park

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Bien situé, pas très propre dans le lobby
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 8. Apr. 2024
Dear Jocelyn,Thank you for your feedback and we are pleased to know you have enjoyed your stay. We apologize for the cleanliness of the lobby. We will work on the making the changes to improve our lobby cleanliness. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

8/10 – Gut

Christopher, Edgartown

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Apr. 2024
Dear Christopher,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 – Gut

Michael

Very good.
Aufenthalt von 2 Nächten im April 2024
Antwort von Catherine am 8. Apr. 2024
Dear Michael,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Gerson

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Decent place with a decent price!
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 3. Apr. 2024
Dear Gerson,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 – Gut

Danyell

Gut: Personal & Service und Zustand der Unterkunft
Staff was nice and helpful.
Aufenthalt von 2 Nächten im März 2024
Antwort von Catherine am 26. März 2024
Dear Danyell,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

yessenia

Aufenthalt von 2 Nächten im März 2024
Antwort von Catherine am 19. Apr. 2024
Dear Yessenia,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Gale

Geschäftlich gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Great service, friendly. Would come back.
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 25. März 2024
Dear Gale,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 – Gut

Edwin

Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 25. März 2024
Dear Edwin,Thank you for you feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 – Okay

zavon

Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 8. Apr. 2024
Dear Zavon,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

2/10 – Ungenügend

Katherine

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was awful, unsafe there was mold in the bathroom sink lips stick all over the bathroom door horrible
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 18. März 2024
Dear Katherine,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We apologize for the inconvenience caused and will be working hard in making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

??

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cost effective!
Aufenthalt von 3 Nächten im März 2024
Antwort von Catherine am 18. März 2024
Dear guest,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

4/10 – Schlecht

Michael

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Front staff was nice and the beds were comfortable. Weed smell everywhere, very noisy, rooms were spot cleaned but had a very dirty feeling.
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 25. März 2024
Dear Michael,Thank you for your feedback and we are sorry to hear you did not enjoy your stay due to the smell and noise issues. We are working on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

2/10 – Ungenügend

Justin M

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very dirty, water coming in from sliding door. Staff not helpful at all.
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 11. März 2024
Dear Justin,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We are working on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

10/10 – Hervorragend

Melanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 9 Nächten im Februar 2024
Antwort von Catherine am 6. März 2024
Dear Melanie,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

2/10 – Ungenügend

Dmitriy, New Hartford

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Internet service horrible! TV did not work! Noisy! Crack smoking allowed… terrible smell no one cares! I need my money back!
Aufenthalt von 2 Nächten im März 2024
Antwort von Catherine am 4. März 2024
Dear Dmitrily,Thank you for your feedback and we apologize for the inconvenience caused during your stay. We are working on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager