Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
631 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
631
233 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
233
79 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
79
40 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
40
32 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
32
9,2/10
Sauberkeit
9,0/10
Personal & Service
8,6/10
Ausstattung
9,0/10
Zustand der Unterkunft
8,8/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Uzoma
27. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No complaints
Uzoma
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 27. Mai 2024
Hello Uzoma,Thank you for your feedback. The team at Crystal City Marriott at Reagan National Airport is delighted to hear you had a pleasant stay. We hope to welcome you back soon!
4/10 – Schlecht
Silvia
26. Mai 2024
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Please ensure that the beds are inspected. There are bugs and I got bitten all over my body. Thank you.
Silvia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Silvia, thank you for bringing this to our attention. Our team takes such matters seriously, and regular inspections are in place to maintain cleanliness and comfort. Your experience is not reflective of our usual standards. We hope you consider giving us another chance in the future.
8/10 – Gut
kwang, Buena Park
Geschäftlich gereist, Mit dem Partner gereist
26. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kindness staffs and convinced
kwang
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Thanks for the amazing review, Kwang!It's excellent your time at Crystal City Marriott at Reagan National Airport was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!
10/10 – Hervorragend
Heidi
25. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location
Heidi
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 27. Mai 2024
Heidi,Thank you for your review. Crystal City Marriott at Reagan National Airport is delighted you enjoyed our convenient location. We look forward to welcoming you back!
10/10 – Hervorragend
Audrey
24. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everyone was nice and everything was very clean. I love that there were snack options and food options.
Audrey
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Audrey, thank you for your wonderful feedback! The team is thrilled to hear you enjoyed the cleanliness and our variety of snack and food options at Crystal City Marriott at Reagan National Airport. We look forward to welcoming you back soon!
10/10 – Hervorragend
Carlos Kido
23. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Carlos Kido
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Thanks for the outstanding rating, Carlos!We're delighted your time at Crystal City Marriott at Reagan National Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
6/10 – Okay
Katherine
Mit der Familie und kleinen Kindern gereist
21. Mai 2024
Verbesserungswürdig: Ausstattung
The shuttle was supposed topoperate until midnight. We were there at 11:45 and the hotel staff said the shuttle had left. We were with small children and had to get a taxi. That was frustrating.
Katherine
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Katherine, thank you for sharing your experience. It's noted that the shuttle service was a concern during your stay. Your feedback is valued, and the team will review your comments to improve our services. We hope to have the opportunity to provide you with a better experience in the future.
10/10 – Hervorragend
Eva
20. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super conveniently located. Easy access to Metro, airport and DC.
Eva
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Eva, thank you for your wonderful feedback! Crystal City Marriott at Reagan National Airport is indeed fortunate to have such a prime location. We're glad the easy access to the Metro, airport, and DC met your needs. We look forward to welcoming you back in the future.
10/10 – Hervorragend
Andrea
20. Mai 2024
Andrea
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Andrea, thank you for the excellent rating! The team at Crystal City Marriott at Reagan National Airport is thrilled to know you had a delightful stay. We look forward to welcoming you back soon!
10/10 – Hervorragend
OSVALDO, Greenville
19. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly service. Shuttle service very convenient.
Comfortable room.
OSVALDO
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Osvaldo, thank you for sharing your positive experience at Crystal City Marriott at Reagan National Airport. It's wonderful to hear that our team members provided friendly service and that you found the shuttle service convenient. We're glad you enjoyed the comfort of your room. We're looking forward to welcoming you back!
10/10 – Hervorragend
Mauricio
Geschäftlich gereist
19. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
Cru Fer de ve en ccb
Mauricio
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Mai 2024
Maurici, gràcies pel teu comentari. L'equip de Crystal City Marriott a l'aeroport nacional de Reagan està encantat d'haver tingut una estada meravellosa. Esperem tornar-vos a rebre aviat!
10/10 – Hervorragend
Rasheed
16. Mai 2024
Rasheed
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 18. Mai 2024
Thank you for the fantastic rating, Rasheed!It's outstanding you had such a wonderful experience at Crystal City Marriott at Reagan National Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!
8/10 – Gut
Saturnin
14. Mai 2024
Saturnin
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Saturnin, thank you for rating the Crystal City Marriott at Reagan National Airport. The feedback is highly valued. We're glad you had a positive experience and hope to have you stay with us again soon.
6/10 – Okay
Jalissa
14. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice and clean property. There are many restaurants around and the mall is walkable distance. However, parking is super pricey ($45) and they charge high expenses for everything, for example a roll-away cart is $25 more
Jalissa
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Jalissa, thank you for appreciating the cleanliness and the convenient location of the Crystal City Marriott at Reagan National Airport. However, we understand you had concerns regarding some extra charges. Rest assured, our pricing structure is comparable to similar establishments in the area. We strive to provide the best value and experience for our guests. Your feedback is valuable to us and will aid in enhancing our guest's overall experience. We hope to welcome you back for a more satisfying stay.
10/10 – Hervorragend
Joseph
12. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everybody was very helpful and polite/pleasant
Joseph
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Joseph, thank you for acknowledging the warm and considerate service you experienced at Crystal City Marriott at Reagan National Airport. Our team members make every effort to assist and delight our guests with their courteous demeanor. We're thrilled to hear this reflected in your stay. Looking forward to welcoming you back on your next visit.
10/10 – Hervorragend
SAUL
Mit der Familie gereist
12. Mai 2024
Falto productos en la nevera pero todo ok
SAUL
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Saul, gracias por elegir Crystal City Marriott en el Aeropuerto Nacional Reagan para su reciente estadía. Nos alegra saber que todo estuvo bien a pesar del pequeño problema con el refrigerador. Sus comentarios son esenciales y tenga la seguridad de que se han comunicado a los miembros de nuestro equipo. Esperamos darle la bienvenida nuevamente en un futuro próximo.
6/10 – Okay
Margaret
Geschäftlich gereist
10. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Staff not very friendly
Margaret
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Margaret, we're saddened to hear your experience didn't completely meet your expectations. Our team members typically receive high praise for their friendly manner so it's unfortunate to hear of your feedback. Your remarks will certainly be raised for consideration. We hope to have an opportunity to deliver a more positive experience in the future.
10/10 – Hervorragend
Cristyn
8. Mai 2024
The lady at the front desk was amazing ! I forgot her name but she has an accent and great smile !!!
Thank you!
Cristyn
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 9. Mai 2024
Cristyn, we're excited to hear you had a fantastic experience at the Crystal City Marriott at Reagan National Airport! It's delightful to know that our front desk team member left such a positive impression on you with her service and smiles. We're truly grateful for your appreciation! Thank you once again.
6/10 – Okay
Desiree
6. Mai 2024
Gut: Personal & Service
Desiree
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Desiree, your feedback is important to us but we noticed you didn't mention any specifics. We'd appreciate it if you took a moment to elaborate a little more on your stay. We're constantly striving for improvement and your comments could help identify areas where we may need to focus more on. Thank you for your time.
10/10 – Hervorragend
Mark
Mit dem Partner gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place!!
Mark
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 6. Mai 2024
Mark, we're thrilled to know you enjoyed your time at the Crystal City Marriott at Reagan National Airport. We always aim to provide a fantastic experience. Thank you for choosing us! We would love to welcome you back on your next visit.
10/10 – Hervorragend
Carla, Burlington
5. Mai 2024
Carla
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Thank you for the wonderful rating, Carla!It's fantastic you enjoyed your time at Crystal City Marriott at Reagan National Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 – Hervorragend
Antonio
3. Mai 2024
Antonio
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 23. Mai 2024
Antonio, thank you for your outstanding rating. The Crystal City Marriott at Reagan National Airport is thrilled to know you had a fantastic experience. We're looking forward to welcoming you back in the future!
10/10 – Hervorragend
Charlotte
Geschäftlich gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel and wonderful staff!
Charlotte
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Charlotte, how terrific to hear that you found the Crystal City Marriott at Reagan National Airport beautiful and our team members wonderful! We are pleased to know you experienced wonderful service and enjoyed the aesthetics of our hotel. We look forward to welcoming you back on your next visit.
10/10 – Hervorragend
Geraldine
Mit der Familie gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property. Very clean and TK at the front desk was super helpful and kind!
Geraldine
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Geraldine, it's wonderful to know you enjoyed your stay at Crystal City Marriott at Reagan National Airport. We're delighted to hear about your positive experience with cleanliness and the helpfulness of our front desk colleague, TK. We look forward to welcoming you back on your next visit.
10/10 – Hervorragend
Travis
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean and friendly.
Travis
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 28. Apr. 2024
Travis, it's delightful to hear that you had a positive experience at Crystal City Marriott at Reagan National Airport. Your satisfaction stemming from the cleanliness and the congenial nature of our team members is highly appreciated. Thank you for sharing, and we look forward to welcoming you back in the future.
6/10 – Okay
Reginald
28. Apr. 2024
Reginald
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 18. Mai 2024
We appreciate the feedback, Reginald.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 – Hervorragend
Daniel
24. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
;)
Daniel
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 26. Apr. 2024
Daniel, it's great to hear you had a pleasant stay at Crystal City Marriott at Reagan National Airport. Your feedback is greatly appreciated and we're eager to welcome you back next time your travels bring you to our location. Safe travels until then!
4/10 – Schlecht
Anis
Geschäftlich gereist
24. Apr. 2024
Verbesserungswürdig: Personal & Service
The area was safe and walkable. But the room was bad. A lot of construction noise at 6.00 am. I complained to the reception that they should have offered me a quiet room. I woke up with very bad headache early morning due to the noise, but received no response.
Anis
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Anis, we regret to hear about your recent experience. Our guest's comfort is our utmost priority and we sincerely apologize for any disturbance caused by external factors. It is disheartening to discover that your concerns weren't addressed at the time of your stay. In the future, our team members are committed to making your experience more satisfying as we value your feedback.
4/10 – Schlecht
Jada
23. Apr. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Jada
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 24. Apr. 2024
Jada, we regret to note your dissatisfaction with your recent stay. We endeavor to provide top-quality service to all guests and appreciate feedback that allows us to improve. Your experience does not reflect what we strive for, and we'd be grateful for a second chance to make it right.
10/10 – Hervorragend
monica
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
monica
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Monica, thank you for rating Crystal City Marriott at Reagan National Airport so highly. The team is thrilled to know your stay was enjoyable. We're looking forward to your next visit.
2/10 – Ungenügend
Kisha
22. Apr. 2024
Verbesserungswürdig: Personal & Service
If you have an oversized vehicle, be careful before booking, if you get the deal package with free parking, did not recognize, and had to take long ride back to V. A., no parking, and I was told to figure it out, ridiculous
Kisha
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Kisha, we regret to hear about your experience with the parking situation. It's unfortunate you had complications with an oversized vehicle. We strive to ensure clear communication regarding our facilities and appropriate recommendations. We take note of your experience for future improvement. Thank you for bringing this to our attention.
10/10 – Hervorragend
Zhiye
21. Apr. 2024
Zhiye
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 11. Mai 2024
Zhiye, thank you for your top rating on Expedia! We are thrilled your stay at Crystal City Marriott at Reagan National Airport exceeded your expectations. Your continued patronage means everything to us and we look forward to welcoming you back in the future!
10/10 – Hervorragend
Luvv
Mit der Familie gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I didn't like that you gotta pay every time you have to park it's $45 a day that's a lot but everything else was good
Luvv
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 21. Apr. 2024
Luvv, it's delightful to hear that you enjoyed your overall stay at Crystal City Marriott at Reagan National Airport. We understand that the parking charges may be a concern and we assure you these are in line with the local area. We genuinely appreciate your feedback and look forward to welcoming you back soon.
10/10 – Hervorragend
Nancy
Mit der Familie gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service!
Nancy
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Nancy, it's delightful to hear you enjoyed the excellent service at Crystal City Marriott at Reagan National Airport. Our team members take great pride in serving our guests, and we're glad this was reflected in your experience. We can't wait for you to return in the future!
10/10 – Hervorragend
Matthew
Geschäftlich gereist, Mit der Familie gereist
20. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best stays we have had. Practically perfect in every way ;-)
Matthew
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Matthew, it's delightful to hear that your experience at Crystal City Marriott at Reagan National Airport was among your best. We're chuffed to know that every aspect of your stay was practically flawless. Here's to more exceptional stays in the future!
10/10 – Hervorragend
Nancy, Los Angeles
Mit einer Gruppe gereist
20. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed in this hotel because the tour operator uses it for their tours. I had a very good experience with this hotel, as well as the Courtyard Crystal City Marriott which I stayed at for 2 nights prior to my tour. There is a very convenient shuttle that runs between 5 am and midnight from the airport to all 3 Marriott hotels in Crystal City. They are also very close to the Crystal City Metro stop which makes all of the DC area easily accessible. I highly recommend the Crystal City Marriott hotels.
Nancy
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 20. Apr. 2024
Nancy, it's wonderful to hear you enjoyed your stay at Crystal City Marriott at Reagan National Airport. We're glad that our convenient shuttle service met your expectations and you found our location close to the metro stop beneficial. It's certainly our joy to ensure our guests' stays are comfortable and hassle-free. The Crystal City Marriott at Reagan National Airport truly appreciates your high recommendation. We eagerly anticipate your next visit!
10/10 – Hervorragend
Laura
15. Apr. 2024
Gut: Ausstattung
Clean and quiet
Laura
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 15. Apr. 2024
Laura, we're delighted to learn that you had an enjoyable stay at Crystal City Marriott at Reagan National Airport and appreciated our seamless housekeeping services and peaceful atmosphere. We hope to be your top choice again on your next travels.
10/10 – Hervorragend
Kate
Mit der Familie gereist
15. Apr. 2024
Gut: Zustand der Unterkunft
This was our 3rd stay here. It’s a Great location with access to The Metro right in the basement of the hotel. Staff was friendly and accommodating when I had to make a change. Rooms are clean and spacious with very comfortable beds and nice showers. Restaurant in hotel is good for breakfast and waiters were very attentive/ nice. The only minor negative is construction on the side of the hotel but still have easy access to parking garage and sidewalks. Great place to stay. We would highly recommend!
Kate
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Kate, it's wonderful to hear that Crystal City Marriott at Reagan National Airport continues to provide you with a satisfactory stay. It's fantastic that the convenience of our location and the comfort of our rooms meet your expectations. We're also pleased that our team members were able to assist with your needs and that you enjoyed the dining options. The construction nearby is a temporary situation and we're glad it didn't overly affect your stay. Thank you for recommending us! We look forward to welcoming you back again.
10/10 – Hervorragend
Octavia
12. Apr. 2024
Octavia
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Octavia, thank you for your high rating of Crystal City Marriott at Reagan National Airport. We're thrilled you enjoyed your stay and hope to have the pleasure of welcoming you back soon.
10/10 – Hervorragend
Jorge
Mit der Familie gereist
9. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel
Jorge
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Apr. 2024
Jorge, it's delightful to hear that you enjoyed your stay at the Crystal City Marriott at Reagan National Airport. Your positive comments truly make our day. We look forward to welcoming you back for another excellent experience!
10/10 – Hervorragend
Christina
Mit dem Partner gereist
9. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean nice, modern rooms
Christina
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 9. Apr. 2024
Christina, it's wonderful to hear you appreciated the cleanliness and contemporary style of the rooms at Crystal City Marriott at Reagan National Airport. Thank you for taking the time to share your experience. We hope to welcome you back soon.
10/10 – Hervorragend
Ayat
Mit dem Partner gereist
7. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Agréablement surprise par la chambre, très propre. Personnel très accueillant.
Ayat
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 7. Apr. 2024
Ayat, nous sommes ravis de lire vos commentaires sur votre séjour au Crystal City Marriott à l'aéroport national Reagan. Vos remarques sur la propreté de nos chambres et le caractère accueillant des membres de notre équipe sont sincèrement appréciés. Nous avons hâte de vous accueillir à nouveau.
8/10 – Gut
NaIeemah
6. Apr. 2024
Gut: Zustand der Unterkunft
The hotel itself was fine, I found the phone in the room, to be was very dirty, it looked as if the phone haven’t been cleaned in years. The tissue box was very dusty. Our room was next to the construction, that was across the street. Around 5:45 in the morning I assumed that’s when they started, so to try to sleep in was an impossible task.
NaIeemah
Antwort von Customer Service am 8. Apr. 2024
NaIeemah, thank you for sharing your thoughts. We're glad to hear that you found the Crystal City Marriott at Reagan National Airport overall satisfactory. However, we regret to hear about the concerns you had with the cleanliness of certain room amenities and the disturbance from nearby construction. Rest assured, the cleanliness of our location is a top priority and we continually strive to ensure a tranquil environment for our guests. Your feedback provides vital insight to help us improve moving forward. We hope to welcome you back in the future for a seamless experience.
8/10 – Gut
Ricardo Silva Tavares de
Geschäftlich gereist
6. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very conveniently located near DCA, with great rooms and a lively lounge. Breakfast was okay. The area near the hotel is under construction, which means noise from 6:45 am onwards. The three elevators were always pretty busy, leading to long wait times.
Ricardo Silva Tavares de
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 6. Apr. 2024
Ricardo, we are glad to hear you enjoyed our great rooms and lively lounge at Crystal City Marriott at Reagan National Airport. We appreciate your patience with the development happening around the area and we are constantly working on improving our elevator service to decrease the waiting time. Your feedback regarding the breakfast quality has also been taken on board. We look forward to your next visit.
10/10 – Hervorragend
Darren
Mit dem Partner gereist
5. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good transportation with the metro right under the hotel
Darren
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 6. Apr. 2024
Darren, we're delighted you appreciated the convenient transport links with the metro at the Crystal City Marriott at Reagan National Airport. Your kind words validate the strategic location we pride ourselves on. We hope to welcome you back for another excellent stay soon.
8/10 – Gut
Mary A
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
5. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Chrystal City Marriott is well placed for easy access to Washington D.C. and for visiting relatives in Virginia.
The room was adequate for 3 adults and 2 children.
The staff of the restaurant on premises were especially welcoming and helpful. The menu options offered originality in choice and presentation. In short, we would choose Crystal City Marriott again and take advantage of the bar which we didn't do this first time.
Mary A
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 5. Apr. 2024
Mary, it's great to hear that our Crystal City Marriott positioned you conveniently for visiting Washington D.C. and family in Virginia. We're glad that the accommodation was fitting for your group. It's heartening to hear of your positive experience with our on-premises restaurant team members and their innovative menu. We are ecstatic to know that you're considering re-visiting us and we're eager to present our bar offerings you didn't get to explore this time.
10/10 – Hervorragend
Alysa
Mit der Familie gereist
5. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thank you
Alysa
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 7. Apr. 2024
Alysa, we appreciate your simple yet impactful review! It's a pleasure knowing you had a satisfactory stay at Crystal City Marriott at Reagan National Airport. Your kind words are most valuable to us. We look forward to your next visit.
2/10 – Ungenügend
Oleg
Mit dem Partner gereist
1. Apr. 2024
Verbesserungswürdig: Personal & Service
They charged me for parking, even though I prepaid during booking. It is a huge hassle and pain getting the refund. They never even gave me a receipt that I could dispute right there. I just one day saw the charge on my card I gave them for incidentals. It took 2 calls to find out it was for parking. Now waiting for the refund.
Oleg
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 8. Apr. 2024
Dear Oleg,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced regarding the parking charge. This is certainly not the experience we want for our guests.We have looked into the matter and have processed a refund for the parking charge. Please note that it may take a few business days for the refund to reflect on your card. Additionally, we have addressed the lack of receipt with our team to ensure that such issues are avoided in the future.We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a much-improved stay in the future.
10/10 – Hervorragend
Mark
1. Apr. 2024
Gut: Zustand der Unterkunft
Mark
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 2. Apr. 2024
Mark, it's fantastic to learn that you had such a positive experience at Crystal City Marriott at Reagan National Airport. We greatly appreciate your support, and our team members look forward to serving you again soon.
10/10 – Hervorragend
Ginger
Mit einer Gruppe gereist
1. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were able to choose the floor for our room and enjoyed a great view during our stay.
Ginger
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 1. Apr. 2024
Ginger, it's delightful to hear that you had an enjoyable stay at Crystal City Marriott at Reagan National Airport, particularly appreciating the captivating views from the chosen floor of your room. We're thrilled we could offer a memorable experience and look forward to your return.