Außenbereich

Bewertungen von Crystal City Marriott at Reagan National Airport

3.5 out of 5
Crystal City Marriott at Reagan National Airport
1999 Richmond Highway, Arlington, VA

Bewertungen

8,8

Hervorragend

631 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
233 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 8 - Gut" "
79 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 6 - Okay" "
40 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
32 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Uzoma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No complaints
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 27. Mai 2024
Hello Uzoma,Thank you for your feedback. The team at Crystal City Marriott at Reagan National Airport is delighted to hear you had a pleasant stay. We hope to welcome you back soon!

4/10 – Schlecht

Silvia

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Please ensure that the beds are inspected. There are bugs and I got bitten all over my body. Thank you.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Silvia, thank you for bringing this to our attention. Our team takes such matters seriously, and regular inspections are in place to maintain cleanliness and comfort. Your experience is not reflective of our usual standards. We hope you consider giving us another chance in the future.

8/10 – Gut

kwang, Buena Park

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kindness staffs and convinced
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Thanks for the amazing review, Kwang!It's excellent your time at Crystal City Marriott at Reagan National Airport was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

10/10 – Hervorragend

Heidi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 27. Mai 2024
Heidi,Thank you for your review. Crystal City Marriott at Reagan National Airport is delighted you enjoyed our convenient location. We look forward to welcoming you back!

10/10 – Hervorragend

Audrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everyone was nice and everything was very clean. I love that there were snack options and food options.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Audrey, thank you for your wonderful feedback! The team is thrilled to hear you enjoyed the cleanliness and our variety of snack and food options at Crystal City Marriott at Reagan National Airport. We look forward to welcoming you back soon!

10/10 – Hervorragend

Carlos Kido

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Thanks for the outstanding rating, Carlos!We're delighted your time at Crystal City Marriott at Reagan National Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 – Okay

Katherine

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
The shuttle was supposed topoperate until midnight. We were there at 11:45 and the hotel staff said the shuttle had left. We were with small children and had to get a taxi. That was frustrating.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Katherine, thank you for sharing your experience. It's noted that the shuttle service was a concern during your stay. Your feedback is valued, and the team will review your comments to improve our services. We hope to have the opportunity to provide you with a better experience in the future.

10/10 – Hervorragend

Eva

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super conveniently located. Easy access to Metro, airport and DC.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Eva, thank you for your wonderful feedback! Crystal City Marriott at Reagan National Airport is indeed fortunate to have such a prime location. We're glad the easy access to the Metro, airport, and DC met your needs. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Andrea

Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Andrea, thank you for the excellent rating! The team at Crystal City Marriott at Reagan National Airport is thrilled to know you had a delightful stay. We look forward to welcoming you back soon!

10/10 – Hervorragend

OSVALDO, Greenville

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly service. Shuttle service very convenient. Comfortable room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Osvaldo, thank you for sharing your positive experience at Crystal City Marriott at Reagan National Airport. It's wonderful to hear that our team members provided friendly service and that you found the shuttle service convenient. We're glad you enjoyed the comfort of your room. We're looking forward to welcoming you back!

10/10 – Hervorragend

Mauricio

Geschäftlich gereist
Gut: Personal & Service und Zustand der Unterkunft
Cru Fer de ve en ccb
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Mai 2024
Maurici, gràcies pel teu comentari. L'equip de Crystal City Marriott a l'aeroport nacional de Reagan està encantat d'haver tingut una estada meravellosa. Esperem tornar-vos a rebre aviat!

10/10 – Hervorragend

Rasheed

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 18. Mai 2024
Thank you for the fantastic rating, Rasheed!It's outstanding you had such a wonderful experience at Crystal City Marriott at Reagan National Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 – Gut

Saturnin

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Saturnin, thank you for rating the Crystal City Marriott at Reagan National Airport. The feedback is highly valued. We're glad you had a positive experience and hope to have you stay with us again soon.

6/10 – Okay

Jalissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice and clean property. There are many restaurants around and the mall is walkable distance. However, parking is super pricey ($45) and they charge high expenses for everything, for example a roll-away cart is $25 more
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Jalissa, thank you for appreciating the cleanliness and the convenient location of the Crystal City Marriott at Reagan National Airport. However, we understand you had concerns regarding some extra charges. Rest assured, our pricing structure is comparable to similar establishments in the area. We strive to provide the best value and experience for our guests. Your feedback is valuable to us and will aid in enhancing our guest's overall experience. We hope to welcome you back for a more satisfying stay.

10/10 – Hervorragend

Joseph

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everybody was very helpful and polite/pleasant
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Joseph, thank you for acknowledging the warm and considerate service you experienced at Crystal City Marriott at Reagan National Airport. Our team members make every effort to assist and delight our guests with their courteous demeanor. We're thrilled to hear this reflected in your stay. Looking forward to welcoming you back on your next visit.

10/10 – Hervorragend

SAUL

Mit der Familie gereist
Falto productos en la nevera pero todo ok
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Saul, gracias por elegir Crystal City Marriott en el Aeropuerto Nacional Reagan para su reciente estadía. Nos alegra saber que todo estuvo bien a pesar del pequeño problema con el refrigerador. Sus comentarios son esenciales y tenga la seguridad de que se han comunicado a los miembros de nuestro equipo. Esperamos darle la bienvenida nuevamente en un futuro próximo.

6/10 – Okay

Margaret

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Staff not very friendly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Margaret, we're saddened to hear your experience didn't completely meet your expectations. Our team members typically receive high praise for their friendly manner so it's unfortunate to hear of your feedback. Your remarks will certainly be raised for consideration. We hope to have an opportunity to deliver a more positive experience in the future.

10/10 – Hervorragend

Cristyn

The lady at the front desk was amazing ! I forgot her name but she has an accent and great smile !!! Thank you!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 9. Mai 2024
Cristyn, we're excited to hear you had a fantastic experience at the Crystal City Marriott at Reagan National Airport! It's delightful to know that our front desk team member left such a positive impression on you with her service and smiles. We're truly grateful for your appreciation! Thank you once again.

6/10 – Okay

Desiree

Gut: Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Desiree, your feedback is important to us but we noticed you didn't mention any specifics. We'd appreciate it if you took a moment to elaborate a little more on your stay. We're constantly striving for improvement and your comments could help identify areas where we may need to focus more on. Thank you for your time.

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 6. Mai 2024
Mark, we're thrilled to know you enjoyed your time at the Crystal City Marriott at Reagan National Airport. We always aim to provide a fantastic experience. Thank you for choosing us! We would love to welcome you back on your next visit.

10/10 – Hervorragend

Carla, Burlington

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Thank you for the wonderful rating, Carla!It's fantastic you enjoyed your time at Crystal City Marriott at Reagan National Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 – Hervorragend

Antonio

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 23. Mai 2024
Antonio, thank you for your outstanding rating. The Crystal City Marriott at Reagan National Airport is thrilled to know you had a fantastic experience. We're looking forward to welcoming you back in the future!

10/10 – Hervorragend

Charlotte

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel and wonderful staff!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Charlotte, how terrific to hear that you found the Crystal City Marriott at Reagan National Airport beautiful and our team members wonderful! We are pleased to know you experienced wonderful service and enjoyed the aesthetics of our hotel. We look forward to welcoming you back on your next visit.

10/10 – Hervorragend

Geraldine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property. Very clean and TK at the front desk was super helpful and kind!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Geraldine, it's wonderful to know you enjoyed your stay at Crystal City Marriott at Reagan National Airport. We're delighted to hear about your positive experience with cleanliness and the helpfulness of our front desk colleague, TK. We look forward to welcoming you back on your next visit.

10/10 – Hervorragend

Travis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean and friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 28. Apr. 2024
Travis, it's delightful to hear that you had a positive experience at Crystal City Marriott at Reagan National Airport. Your satisfaction stemming from the cleanliness and the congenial nature of our team members is highly appreciated. Thank you for sharing, and we look forward to welcoming you back in the future.

6/10 – Okay

Reginald

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 18. Mai 2024
We appreciate the feedback, Reginald.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
;)
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 26. Apr. 2024
Daniel, it's great to hear you had a pleasant stay at Crystal City Marriott at Reagan National Airport. Your feedback is greatly appreciated and we're eager to welcome you back next time your travels bring you to our location. Safe travels until then!

4/10 – Schlecht

Anis

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
The area was safe and walkable. But the room was bad. A lot of construction noise at 6.00 am. I complained to the reception that they should have offered me a quiet room. I woke up with very bad headache early morning due to the noise, but received no response.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Anis, we regret to hear about your recent experience. Our guest's comfort is our utmost priority and we sincerely apologize for any disturbance caused by external factors. It is disheartening to discover that your concerns weren't addressed at the time of your stay. In the future, our team members are committed to making your experience more satisfying as we value your feedback.

4/10 – Schlecht

Jada

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 24. Apr. 2024
Jada, we regret to note your dissatisfaction with your recent stay. We endeavor to provide top-quality service to all guests and appreciate feedback that allows us to improve. Your experience does not reflect what we strive for, and we'd be grateful for a second chance to make it right.

10/10 – Hervorragend

monica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Monica, thank you for rating Crystal City Marriott at Reagan National Airport so highly. The team is thrilled to know your stay was enjoyable. We're looking forward to your next visit.

2/10 – Ungenügend

Kisha

Verbesserungswürdig: Personal & Service
If you have an oversized vehicle, be careful before booking, if you get the deal package with free parking, did not recognize, and had to take long ride back to V. A., no parking, and I was told to figure it out, ridiculous
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Kisha, we regret to hear about your experience with the parking situation. It's unfortunate you had complications with an oversized vehicle. We strive to ensure clear communication regarding our facilities and appropriate recommendations. We take note of your experience for future improvement. Thank you for bringing this to our attention.

10/10 – Hervorragend

Zhiye

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 11. Mai 2024
Zhiye, thank you for your top rating on Expedia! We are thrilled your stay at Crystal City Marriott at Reagan National Airport exceeded your expectations. Your continued patronage means everything to us and we look forward to welcoming you back in the future!

10/10 – Hervorragend

Luvv

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I didn't like that you gotta pay every time you have to park it's $45 a day that's a lot but everything else was good
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 21. Apr. 2024
Luvv, it's delightful to hear that you enjoyed your overall stay at Crystal City Marriott at Reagan National Airport. We understand that the parking charges may be a concern and we assure you these are in line with the local area. We genuinely appreciate your feedback and look forward to welcoming you back soon.

10/10 – Hervorragend

Nancy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Nancy, it's delightful to hear you enjoyed the excellent service at Crystal City Marriott at Reagan National Airport. Our team members take great pride in serving our guests, and we're glad this was reflected in your experience. We can't wait for you to return in the future!

10/10 – Hervorragend

Matthew

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best stays we have had. Practically perfect in every way ;-)
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Matthew, it's delightful to hear that your experience at Crystal City Marriott at Reagan National Airport was among your best. We're chuffed to know that every aspect of your stay was practically flawless. Here's to more exceptional stays in the future!

10/10 – Hervorragend

Nancy, Los Angeles

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed in this hotel because the tour operator uses it for their tours. I had a very good experience with this hotel, as well as the Courtyard Crystal City Marriott which I stayed at for 2 nights prior to my tour. There is a very convenient shuttle that runs between 5 am and midnight from the airport to all 3 Marriott hotels in Crystal City. They are also very close to the Crystal City Metro stop which makes all of the DC area easily accessible. I highly recommend the Crystal City Marriott hotels.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 20. Apr. 2024
Nancy, it's wonderful to hear you enjoyed your stay at Crystal City Marriott at Reagan National Airport. We're glad that our convenient shuttle service met your expectations and you found our location close to the metro stop beneficial. It's certainly our joy to ensure our guests' stays are comfortable and hassle-free. The Crystal City Marriott at Reagan National Airport truly appreciates your high recommendation. We eagerly anticipate your next visit!

10/10 – Hervorragend

Laura

Gut: Ausstattung
Clean and quiet
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 15. Apr. 2024
Laura, we're delighted to learn that you had an enjoyable stay at Crystal City Marriott at Reagan National Airport and appreciated our seamless housekeeping services and peaceful atmosphere. We hope to be your top choice again on your next travels.

10/10 – Hervorragend

Kate

Mit der Familie gereist
Gut: Zustand der Unterkunft
This was our 3rd stay here. It’s a Great location with access to The Metro right in the basement of the hotel. Staff was friendly and accommodating when I had to make a change. Rooms are clean and spacious with very comfortable beds and nice showers. Restaurant in hotel is good for breakfast and waiters were very attentive/ nice. The only minor negative is construction on the side of the hotel but still have easy access to parking garage and sidewalks. Great place to stay. We would highly recommend!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Kate, it's wonderful to hear that Crystal City Marriott at Reagan National Airport continues to provide you with a satisfactory stay. It's fantastic that the convenience of our location and the comfort of our rooms meet your expectations. We're also pleased that our team members were able to assist with your needs and that you enjoyed the dining options. The construction nearby is a temporary situation and we're glad it didn't overly affect your stay. Thank you for recommending us! We look forward to welcoming you back again.

10/10 – Hervorragend

Octavia

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Octavia, thank you for your high rating of Crystal City Marriott at Reagan National Airport. We're thrilled you enjoyed your stay and hope to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Jorge

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Apr. 2024
Jorge, it's delightful to hear that you enjoyed your stay at the Crystal City Marriott at Reagan National Airport. Your positive comments truly make our day. We look forward to welcoming you back for another excellent experience!

10/10 – Hervorragend

Christina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean nice, modern rooms
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 9. Apr. 2024
Christina, it's wonderful to hear you appreciated the cleanliness and contemporary style of the rooms at Crystal City Marriott at Reagan National Airport. Thank you for taking the time to share your experience. We hope to welcome you back soon.

10/10 – Hervorragend

Ayat

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Agréablement surprise par la chambre, très propre. Personnel très accueillant.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 7. Apr. 2024
Ayat, nous sommes ravis de lire vos commentaires sur votre séjour au Crystal City Marriott à l'aéroport national Reagan. Vos remarques sur la propreté de nos chambres et le caractère accueillant des membres de notre équipe sont sincèrement appréciés. Nous avons hâte de vous accueillir à nouveau.

8/10 – Gut

NaIeemah

Gut: Zustand der Unterkunft
The hotel itself was fine, I found the phone in the room, to be was very dirty, it looked as if the phone haven’t been cleaned in years. The tissue box was very dusty. Our room was next to the construction, that was across the street. Around 5:45 in the morning I assumed that’s when they started, so to try to sleep in was an impossible task.
Antwort von Customer Service am 8. Apr. 2024
NaIeemah, thank you for sharing your thoughts. We're glad to hear that you found the Crystal City Marriott at Reagan National Airport overall satisfactory. However, we regret to hear about the concerns you had with the cleanliness of certain room amenities and the disturbance from nearby construction. Rest assured, the cleanliness of our location is a top priority and we continually strive to ensure a tranquil environment for our guests. Your feedback provides vital insight to help us improve moving forward. We hope to welcome you back in the future for a seamless experience.

8/10 – Gut

Ricardo Silva Tavares de

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very conveniently located near DCA, with great rooms and a lively lounge. Breakfast was okay. The area near the hotel is under construction, which means noise from 6:45 am onwards. The three elevators were always pretty busy, leading to long wait times.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 6. Apr. 2024
Ricardo, we are glad to hear you enjoyed our great rooms and lively lounge at Crystal City Marriott at Reagan National Airport. We appreciate your patience with the development happening around the area and we are constantly working on improving our elevator service to decrease the waiting time. Your feedback regarding the breakfast quality has also been taken on board. We look forward to your next visit.

10/10 – Hervorragend

Darren

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good transportation with the metro right under the hotel
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 6. Apr. 2024
Darren, we're delighted you appreciated the convenient transport links with the metro at the Crystal City Marriott at Reagan National Airport. Your kind words validate the strategic location we pride ourselves on. We hope to welcome you back for another excellent stay soon.

8/10 – Gut

Mary A

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Chrystal City Marriott is well placed for easy access to Washington D.C. and for visiting relatives in Virginia. The room was adequate for 3 adults and 2 children. The staff of the restaurant on premises were especially welcoming and helpful. The menu options offered originality in choice and presentation. In short, we would choose Crystal City Marriott again and take advantage of the bar which we didn't do this first time.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 5. Apr. 2024
Mary, it's great to hear that our Crystal City Marriott positioned you conveniently for visiting Washington D.C. and family in Virginia. We're glad that the accommodation was fitting for your group. It's heartening to hear of your positive experience with our on-premises restaurant team members and their innovative menu. We are ecstatic to know that you're considering re-visiting us and we're eager to present our bar offerings you didn't get to explore this time.

10/10 – Hervorragend

Alysa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thank you
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 7. Apr. 2024
Alysa, we appreciate your simple yet impactful review! It's a pleasure knowing you had a satisfactory stay at Crystal City Marriott at Reagan National Airport. Your kind words are most valuable to us. We look forward to your next visit.

2/10 – Ungenügend

Oleg

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
They charged me for parking, even though I prepaid during booking. It is a huge hassle and pain getting the refund. They never even gave me a receipt that I could dispute right there. I just one day saw the charge on my card I gave them for incidentals. It took 2 calls to find out it was for parking. Now waiting for the refund.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 8. Apr. 2024
Dear Oleg,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced regarding the parking charge. This is certainly not the experience we want for our guests.We have looked into the matter and have processed a refund for the parking charge. Please note that it may take a few business days for the refund to reflect on your card. Additionally, we have addressed the lack of receipt with our team to ensure that such issues are avoided in the future.We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 – Hervorragend

Mark

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 2. Apr. 2024
Mark, it's fantastic to learn that you had such a positive experience at Crystal City Marriott at Reagan National Airport. We greatly appreciate your support, and our team members look forward to serving you again soon.

10/10 – Hervorragend

Ginger

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were able to choose the floor for our room and enjoyed a great view during our stay.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 1. Apr. 2024
Ginger, it's delightful to hear that you had an enjoyable stay at Crystal City Marriott at Reagan National Airport, particularly appreciating the captivating views from the chosen floor of your room. We're thrilled we could offer a memorable experience and look forward to your return.