Dear customer, I'm sorry but before booking you had to read the room you were booking carefully because the economy room, the one you chose, has a very low price because it does not have some services such as air conditioning, TV and room size. If you want to book by price without reading the features afterwards, don't complain. We have many rooms, much larger and with air conditioning, TV and other services but you had to pay more. So don't blame us for your choice, and next time read the whole description of the room well instead of writing wrong because of your ignorance. Thanks

you are the guests who have left dirt everywhere, even in the gallery on the totem and on the vases, do you really speak? first of all it's not mold but wear and tear and you can't replace a shower cubicle a month or change tiles. We always leave two rolls of paper, one was inside the cabinet and is still there, you could have had a better look. The musty smell in the room was perhaps the smell of dirt that you leave behind because when we entered the room the room was a mess. The machine is used for acceptance, to give you the Key, what's strange about making you recognized? When you check-in online for a plane, don't they check you again at the airport? well, it's the same system so everything is normal. Ridiculous review without.

Estimado Giacomo, Estoy realmente decepcionado por su revisión e inmediatamente explicaré por qué. A su llegada me contactó unas diez veces y cada vez le expliqué paciente y profesionalmente todos los procedimientos y consejos que me pedía. La habitación que reservaste fue en la que te quedaste porque, como te explicamos yo y Expedia, la foto que viste es una foto genérica de todas las habitaciones que tenemos. A pesar de todas las explicaciones, sigue insinuando que nos equivocamos, pero los hechos son claros, es decir, que se equivocó al creer que había reservado otra habitación sin prestar atención al hacer la reserva. A su edad debería evitar culpar a otros por sus propios errores. Os aconsejo madurar y llegados a este punto también comprobar muy bien las fotos antes de reservar. Saludos

GRAZIE MILLE ! Stiamo cercando di migliorare i nostri servizi. Grazie ancora per il suggerimento.