Dear Lazar,thank you for taking the time to review your recent stay at our Bella Venezia Hotel. We are sorry but most surprised to read that you were not satisfied with your room especially for the service of our housekeeping as the cleaning of the rooms is usually careful and meticulous from our staff. We also apologize regarding the room availability. We ususally try to do our utmost to find an alternative to our guests if not satisfied with their accommodation but it could be possible that the category of room you booked was not available at that time. We hope this this experience will not permanently affect your faith in our Hotel which will be delighted to restore and that we will have an opportunity to welcoming you back in the future.Best regards,Chiara - Guest Relations

Dear John,thank you for taking the time to review your stay at our Bella Venezia Hotel. We regret reading that the room size did not meet your expectations as we assigned you the room you booked a room called "economy" which is the smallest one but we have bigger rooms if booked. We hope to may welcome you back in another occasion of your trip to Venice to be able to restore your opionion about our rooms.Best regards - Chiara - Guest relations

Dear Sara,we thank you for the taking the time to share your opinion regarding your last stay with us.We are sorry to read that we did'nt meet your expectations as we assigned the room you booked and after your request to have an upper floor we moved you to the last floor of the Hotel even if not mentioned at the time of reservation. We hope to may welcome you back to be able to restore your opinion and we thank you once again for your feedback.Best regards - Chiara - Guest relations