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Bewertungen von Hotel at the Waldorf

2 out of 5
Hotel at the Waldorf
1489 Hastings St E, Vancouver, BC

Bewertungen

6,8
238 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
284 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
204 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
148 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
128 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

8,0/10

Personal & Service

6,4/10

Ausstattung

6,4/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Wendy

Aufenthalt von 2 Nächten im Juli 2022
Antwort von Front desk am 27. Juli 2022
Thank you for your review

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Asked more than once to change the room because of our room neighbours (or let them change). Unfortunately the staff denied it, even if it would have been possible. No offer of an upgrade, no offer of a price reduce and even no words of sorry. Never ever had an experience like that and so I can't recommend that hotel.
Aufenthalt von 2 Nächten im August 2018

4/10 – Schlecht

Uschi, regensburg

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gute Lage - aber das war´ s dann auch schon
Prinzipiell ist die Lage des Hotels wirklich gut. Allerdings lässt die Führung zu wünschen übrig. Unser Zimmer ( 4 Nächte ) gebucht war alles andere als gepflegt. Die Bettwäsche machte den Eindruck als hätte schon jemand drin gelegen. Auch die tägliche Reinigung lies zu wünschen übrig. Gegen 17:30 Uhr sollte das Zimmer eigentlich schon gemacht sein - hier leider nicht. Für eine Nacht o.k., aber länger würde ich es nicht empfehlen.
Aufenthalt von 4 Nächten im August 2018

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2018

2/10 – Ungenügend

Kai, Bayern

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Das falsche Schnäppchen...
Dieses Hotel hat uns leider sehr enttäuscht. Wir waren gut 3 Wochen in Kanada unterwegs und zum Schluss für drei Tage in diesem Hotel. Es war das mit Anstand schlechteste im ganzen urlaub, obwohl wir überall schon auch aufs Geld geschaut haben. Die Gegend um das Hotel ist etwas runtergekommen, allerdings kein Vergleich mit dem Gebiet das man Richtung Downtown durchqueren muss... sowas kennt man sonst nur aus Filmen... Der CheckIn lief reibungslos, wir hatten 2 Einzelzimmer. Zimmer 1 ein Standardzimmer: klein, nicht so richtig sauber und ein riesiger lauter Lüfter direkt vorm Fenster. Zimmer 2 war ein Upgrade, direkt zur Hauptstraße raus, etwas größer aber allgemein in gleichem Zustand und die installierte Klimaanlage war gesperrt. Einzige Option für etwas frische Luft war das Fenster zu öffnen, wodurch es ziemlich laut wurde... Apropos laut: leider steht in der Beschreibung nicht das sich unter einem Teil das Hotels eine Bar befindet in der an 4 Tagen die Woche Party gemacht wird, am schlimmsten Abend hat sogar das Bett im Rhythmus des Basses mitvibriert... und das bis nachts um zwei! An schlafen war da nicht zu denken. Der Fernseher in Zimmer 2 ging nicht, was das ganze noch unerträglicher gemacht hat und das Wifi hat nur die Hälfte der Zeit funktioniert... Einziger Pluspunkt: unten gibt es auch ein Restaurant, das Frühstück war echt gut! Gerne wieder Vancouver, aber ganz sicher nicht in diesem Hotel. Da Zahl ich lieber gleich das Doppelte...
Aufenthalt von 3 Nächten im Juli 2018

4/10 – Schlecht

Beat

Gut: Sauberkeit
Aufenthalt von 1 Nacht im September 2017

8/10 – Gut

Walter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im August 2017

2/10 – Ungenügend

Silvia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Miserabler Zustand des Hotels, nicht zu empfehlen!

4/10 – Schlecht

Dulce

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk unfriendly, Lobby was dirty, the parking lot felt very unsafe there was needles in the parking lot along with a lot of trash. This has been one of the worst property’s to stay at.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

John, Toronto

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
The room was clean & adequate, just not the quality that I'm used to, as I normally stay at a Marriott, but as you are a 2-star hotel, it was as we expected: adequate, not luxurious; but staff were friendly. I do not, however, like the practice of taking a $150 deposit. Marriott simply has my credit card details & charges me when I depart; so you might want to let your patrons know that they are trusted. Taking that deposit is a little chintzy.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Lyle

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Richelle

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The stop plug in the bathroom was completely broken. The hotel while a bit dated was clean.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Kelly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall we were happy with this hotel. It's about a ten minute walk east of the homelessness situation that East Hastings is known for. We were not concerned for our safety at all. To enter the main door from outside, the receptionist has to buzz you in or you use the key fob on your room key to unlock. The one thing that I couldn't get information for while booking was how to request a quiet room, so here it is: BOOK A QUEEN ROOM IF YOU WANT QUIET. The hotel is shaped like an L. One wing is all King rooms and is above the club so the floor will be vibrating and the bass will resonate until 2, 2:10am. The other wing is all Queen rooms and was very quiet. We'd originally booked a King room but the daytime receptionist on our first full day (we'd arrived just past midnight) was able to give us a room that had been freed up due to check out, so the rest of our nights were peaceful. Since this hotel is also a club on some nights there will be partiers outside the hotel having a smoke or socializing. I didn't really like that but I did know about the club beforehand so can't complain too much. When we had to go into the building and they were there I'd just ask them to move aside so I could use my key fob on the door and there was never an issue. This place suited our needs and if we end up going back to Vancouver we'll stay here again.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Kayla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Daisy

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I end up canceling our stay there. I feel unsafe for my vehicle as we have a lot of stuff from our camping. The receptionist was being honest that it is not safe to leave anything in our car. Even if it is not refundable , we didn’t stay overnight in that hotel.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Zsarella Angeli

Area didn't feel safe.
Aufenthalt von 4 Nächten im Mai 2024

2/10 – Ungenügend

Maria

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Cheryl Alice, Loveland

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a basic, budget hotel that has a lot to offer for the price. The lobby is quite small but adequate as was the room we stayed in. It was clean and nicely furnished and had good quality linens. Be advised that there is no elevator to the 2nd floor, but the night clerk very kindly carried most of our luggage up the stairs. The area around the hotel is "iffy" but a bus stops right in front of the hotel and taxis and Uber arrive in minutes. We had an excellent breakfast in the attached restaurant and had friendly, fast service as well. Overall I would recommend this hotel if you want to forego the very expensive downtown hotels.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Janet

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Savio

Unfortunately I got to the property a day late due to my travels. The rooms are very small but the space works in the end. My bathroom had no place to store my supplies like tooth brush, toothpaste, gel, floss, shaver etc. So I had to store them outside the bathroom next to the closet. The bed was lumpy but fortunately I can put up with beds. In the morning however the city was redoing the road and they had MAJOR construction and I couldn’t sleep. Unfortunately it was beyond the hotels control. So I checked out that day and the hotel was good about working with me and getting me a refund. At the end of the day, the staff were very friendly and most importantly the price was right. Good luck. Lots of people there for the boat cruises.
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Harold

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The homeless being close to my car
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Digant

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Furniture and interior of the room is very old
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Christopher, Auburn

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Staff tried very hard to be helpful. Bar (in house) noisy till 2am
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Francine

Mit der Familie gereist
Neighborhood
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 14. Mai 2024
Thanks, for staying!

8/10 – Gut

Dusti, Gatesville

Gut: Sauberkeit und Personal & Service
The staff is very friendly. There is no lift, but the desk attendant carried my bag up for me. He warned me of the noise from the Tiki Bar, but it wasn't so bad. It didn't keep me up. This place is dated, but they work hard to make the best of what it is.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Joan Caballé

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Todo ok
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Bernie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room is dark , not enough light.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Darian

Gut: Personal & Service
Verbesserungswürdig: Ausstattung
I stayed fully knowing what the Waldorf is and was. It's an old hotel with lots of character and it's relatively inexpensive and close to all the groovy stuff East Van has to offer. Over the years there has been a couple good restaurants in the building. Now its Howe Sound Brewing and it's really mediocre, and not very clean. Over all the stay was meh. But it was also under $200/night.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Heather

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to Commercial Drive, SkyTrain and downtown.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bhavik Wadhawan am 10. Mai 2024
We're glad to hear that our hotel's location near Commercial Drive, the SkyTrain, and downtown was convenient for you. We strive to provide our guests with a convenient and accessible location to explore the city. Should you choose to stay with us again in the future, we hope to provide you with an even better experience overall. Thank you for sharing your positive feedback!

4/10 – Schlecht

shaoann, Las Vegas

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The building common areas (stairs, hall way), as well as the guest rooms, were not dirty and smelly. No hot water heating appliance, and no microwave in rooms.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mia am 9. Mai 2024
Thank you for bringing your concerns to our attention. We appreciate your feedback and apologize for any inconvenience you experienced.We take all guest feedback seriously and will review our amenities offerings to ensure a more comfortable stay for all our guests.If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Mia Supervisor

6/10 – Okay

Amanda

Mit dem Partner gereist
Gut: Personal & Service
The gentleman who checked us in late night was extremely accomodating and kind
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mia am 9. Mai 2024
Thank you for your feedback. We greatly value our team's commitment to exceptional service, especially during late-night check-ins. We're glad to hear about your positive experience.Mia Supervisor

10/10 – Hervorragend

Jacob

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mia am 9. Mai 2024
Thank you for choosing to stay with us. We appreciate your patronage and hope you had a pleasant experience.Best regards,Mia Supervisor

6/10 – Okay

Alisha

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Staff was phenomenal but it’s a rough area so extremely loud. Room was decently clean
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Mia am 9. Mai 2024
Thank you for your feedback. We appreciate your recognition of our exceptional staff. We apologize for any inconvenience caused by the noise in the area. We strive to maintain cleanliness standards and will continue to improve.Mia Supervisor

10/10 – Hervorragend

Ronnie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would stay again, well located
Aufenthalt von 1 Nacht im April 2024
Antwort von Mia | Supervisor am 9. Mai 2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 – Okay

Sharlene

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 9. Mai 2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 – Okay

Measha

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Not the worse part of town but definitely not the best. The staff were nice, the restaurant had good food options and was not overly busy. We didn't have a shower curtain, which was odd and the coffee wasn't great. Bed was comfier than expected. Good spot for a quick visit to the mainland, if you're not fussy.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mia | Supervisor am 9. Mai 2024
Thank you for sharing your experience. We appreciate your feedback and will address the issues mentioned. We're glad you found the staff pleasant and enjoyed the food options. We'll work on improving the coffee quality and ensuring all amenities are provided consistently. We hope to welcome you back for another visit.

2/10 – Ungenügend

Thammy Gel

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
At out first night it was fine. The Hotel staff in the morning is really nice and helpful but the male staff at night is kinda rude. He was plain when we were paying for the second night but when the music below us started to be very loud friday 11pm - we called the frontdesk to ask until what time it will be loud. FYI we understand it’s friday and party night. But the next question I asked him annoyed me and my partner, I asked him how come this was not mentioned to us when we booked the second night. The male staff is the one who asked us to come down and asked us to pay but he never mentioned to us that it’s loud every weekend because of the party. But he really insisted that he told us before asking us to pay. IT’S REALLY NOT A GOOD IDEA TO EXTEND OUR. STAY HERE.. VERY VERY LOUD AND THE TREMBLING OF THE BASS IS UNBELIEVABLE
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 9. Mai 2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the noise disturbance and any misunderstanding during your interaction with our staff. Your comments are valuable to us, and we will address these concerns internally to ensure a more seamless experience for our guests in the future. Please don't hesitate to reach out if there's anything further we can assist you with.Warm regards,

2/10 – Ungenügend

Selim

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room 104 shall never be used to accommodate people. The front desk warned us before about the music and the high noise due to that but the main problem was the noise coming from the road. The windows were like there is no window at all. All the vehicles and the people's sound were like they were also in the room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bhavik Wadhawan am 10. Mai 2024
We sincerely apologize for the inconvenience you experienced during your stay in Room 104. Your feedback is invaluable to us, and we deeply regret that the noise disturbance from both the music and the road disrupted your comfort. Please rest assured that we take your comments seriously and will address the issues with the room's soundproofing to ensure a more peaceful environment for future guests. We appreciate your understanding and hope for the opportunity to welcome you back for a much-improved stay.

6/10 – Okay

Gilles

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
It is what it is
Aufenthalt von 2 Nächten im April 2024
Antwort von Bhavik Wadhawan am 10. Mai 2024
We understand and respect your perspective. Should you ever decide to give us another chance in the future, we'll do everything possible to ensure a vastly improved experience. Thank you for sharing your feedback with us.

4/10 – Schlecht

River

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
cockroaches and uncleaned drawers
Antwort von Bhavik Wadhawan am 10. Mai 2024
We're truly sorry to hear about the issues you encountered during your stay, particularly regarding the presence of cockroaches and uncleaned drawers in your room. This falls far below the standard of cleanliness we strive to maintain for our guests. Rest assured, we are taking immediate action to address these concerns and have implemented additional measures to ensure thorough cleaning and pest control in all our rooms. Your feedback is invaluable in helping us improve, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and welcome you back for a much more pleasant experience in the future.

10/10 – Hervorragend

Vinh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Mia | Supervisor am 9. Mai 2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 – Okay

George

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von Mia | Supervisor am 9. Mai 2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 – Schlecht

John

Mit der Familie gereist
This hotel only has rooms 1 floor above ground level and NO elevator, phone in the room did not work, had to ask for face towels. Not happy with my stay here
Aufenthalt von 1 Nacht im April 2024
Antwort von Bhavik Wadhawan am 10. Mai 2024
We're deeply sorry to hear that your experience at our hotel fell short of your expectations. Your comfort and satisfaction are our top priorities, and we regret that we failed to meet them during your stay. We understand the importance of amenities such as working phones and readily available towels, and we apologize for any inconvenience caused by their absence. Please know that your feedback is being taken seriously, and we are actively working to address these issues to ensure a more enjoyable experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.

4/10 – Schlecht

ryan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
the place was pretty dismal, the price was agreeable for vancouver, but you got exactly what you paid for. I worked in hotels and never seen a place so inflexible about check in times, and whoever designed the bathroom in my suite had either no intention of a person using it, or a twisted sense of humour. Stayed there in 2006 and was looking forward to coming back, but that was the last time
Aufenthalt von 1 Nacht im April 2024
Antwort von Bhavik Wadhawan am 10. Mai 2024
We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is crucial to us, and we sincerely apologize for any inconvenience caused by our inflexible check-in times and the design of the bathroom in your suite. We understand the importance of providing a comfortable and accommodating environment for our guests, and it's disheartening to hear that we fell short of your expectations. Please know that we take your comments seriously and will use them to improve our services and facilities moving forward. We appreciate your past patronage and regret that we were unable to provide a more positive experience for you this time. If you ever reconsider staying with us again, we would welcome the opportunity to exceed your expectations and regain your trust.

2/10 – Ungenügend

Qais

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When I first entered the hotel, I felt that someone had urinated all over the hotel. Whatever it was a bad experience, and I don’t recommend this hotel to anyone.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bhavik Wadhawan am 10. Mai 2024
We're deeply sorry to hear about your unpleasant experience upon entering our hotel. Maintaining a clean and welcoming environment is a top priority for us, and we sincerely apologize for any odor that may have detracted from your stay. Your feedback is incredibly important, and we take it seriously as we continually strive to improve our services. We understand your disappointment, and we regret that we were unable to meet your expectations on this occasion. We hope you'll reconsider in the future, and if given the opportunity, we would be grateful for the chance to provide you with a much more positive experience.

2/10 – Ungenügend

Ojo

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The place is a mess
Aufenthalt von 1 Nacht im April 2024
Antwort von Bhavik Wadhawan am 10. Mai 2024
We're truly sorry to hear that your experience at our hotel was less than satisfactory. Maintaining a clean and organized environment is a priority for us, and we apologize for any shortcomings in this regard during your stay. Your feedback is invaluable, and we will address the issues you've raised to ensure a more pleasant experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.

4/10 – Schlecht

Chase

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Front desk am 10. Mai 2024
Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.

2/10 – Ungenügend

Megan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Worst Ghetto of Vancouver! We went in and booked out immediately. They let you know that they’re not responsible for the damage to your car which is not reassuring with all the broken glass in the parking lot. People in that area give you an immense feeling of insecurity, you don’t want to be there, especially at night. Around the place there’s graffiti everywhere, trash everywhere, the hotel is part of a bar and the only reassuring thing is the key lock on the front door of the building which seem totally necessary due to the outside surroundings but doesn’t put you completely at ease due to the emergency door that doesn’t even close of completely, you can see outside from the gap of the door. Would never recommend this place.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front desk am 10. Mai 2024
Thank you for sharing your experience with us. We apologize for the discomfort and inconvenience you encountered during your stay. Your feedback is valuable, and we will take it into account to improve our services and facilities.

10/10 – Hervorragend

Gurjant

Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Ashley

Aufenthalt von 1 Nacht im April 2024
Antwort von Front desk am 10. Mai 2024
Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.