Dear Stephanie: We are pleased to have offered you a pleasant experience at our facilities. We hope to welcome you here again. Kind regards

Good morning dear Nadine, we are very happy that your stay with us was so pleasant, believe me that we strive every day for our service to be of quality so that people like you fully enjoy your vacation, your suggestions will be taken to make our service much better. In the case of the payment to enter the national park, it is not something that we can control because it is a government rule in which we cannot interfere, we hope this will not be an impediment for you to return to us in the future, have a beautiful day, cordial greetings.

Thank you very much dear Azim for taking the time to give us a feedback, we appreciate this and we are very happy that your experience was so good with us, we hope to have you back with us very soon and exceed your expectations, have a nice day, best regards.

Dear Nancy. Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and we hope to have you again as a guest at our hotel.

Dear Andrea, we appreciate you taking the time to give us a comment and we are very pleased that our staff has helped you so much, be assured that we work hard to ensure that our guests have a good time with us, as for the beach club, upon arrival we told you that it was open to the public, so it is likely that sometimes there are people, however, you have the spaces included in the reservation besides having a pool in the hotel area where there is no noise and you can rest without any problem. We look forward to your visit again, have a nice day.

Dear Emily, we thank you for your comment and for taking the time to write to us, we hope to have you with us soon, we send our regards, have a nice day.

Good morning dear Irene. thank you for taking the time to write us a comment, these help us to improve our services so that those who stay with us have a good time. We are sorry to hear that you had problems with your toilet, we always tell our guests not to throw anything into the toilet just to avoid these problems, we hope this does not stop you from visiting us again, we are sure that you will have a much better time than this last time, greetings.

Estimado Chris, muchas gracias por su comentario, esperamos verlo pronto.

Dear Cevat, thank you very much for your comment, we hope see you again, have a lovely day.

Dear Mr. Brian. Thank you for your review and for choosing our hotel. We happy that you enjoyed your stay and we looking forward to having you again as a guest in our hotel.Kind regards

Muchas gracias por sus buenos comentarios, ha sido un placer tenerlos con nosotros y esperamos tenerlos muy pronto de vuelta en El Paraiso. Front Desk

Estimado Pedro, nos complace que haya disfrutado de nuestras instalaciones y la hermosa playa. Esperamos recibirlo nuevamente. Saludos!

Buenos dias estimada Maria Isabel: lamentamos los inconvenientes generados por los trabajos de mantenimiento al ingreso del parque sin embargo implicaran mayor seguridad para nuestros visitantes una vez concluyan. Por otra parte nos alegra que todo eso haya pasado a un segundo plano y haya podido disfrutar de nuestras instalaciones y de nuestra hermosa playa. Esperamos recibirlas nuevamente! Saludos cordiales.

Buenos días estimado Alberto: agradecemos tan grata puntuación, esperamos que haya disfrutado asi como tambien recibirlo nuevamente por aqui. Saludos!

Dear Mr. Wesley: We are glad that you enjoyed your stay with us and we hope that you will choose us again in the future.Greetings!

Dear Mr. Joe. I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible.

Estimado Sr. Guillermo. Agradecemos sus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos.

We are glad that you had a pleasant experience, we hope to be able to expand the services offered soon.Best regards!

Buenos dias Jorge: nos alegra que haya podido disfrutar de la playa y la tranquilidad de las noches. Lamentamos las cuestiones de mantenimiento, me extraña lo del horario porque usualmente el personal de mantenimiento llega a partir de las 9hs, sin embargo pido disculpas si algo lo importuno.Esperamos en una proxima ocasion pueda disfrutar sin ningun inconveniente.Saludos cordiales

Dear Mr. Matthew thank you for being a great guest we appreciate your feedback and we are glad you enjoyed the Expirence El Paraiso we hope to see you agian Kindest regards from Tulum - Mexico

Srita Chantal agradecemos su comentario, lamentamos que su experiencia no haya sido la esperada. Deseamos poder saber mas para poder mejorar.

Good afternoon dear, we appreciate your feedback and are glad to have provided you with a pleasant experience. We look forward to seeing you again.Best regards.

Dear Mr. Roberto,We are very grateful that you chose us for your holidays, we hope to see you soon and continue to surprise you.

Hi, Thanks for your stayed we hope to see you again.Kind regards

Thank you so much Ruby for letting us know that your stay was great, we really apriciate you where a amazing guest and we are always more then happy to welcome you to live the expirence, El Paraiso!

HI, Thanks for your preference

Muchas gracias por su comentario y por hospedarse con nosotros, estamos complacidos de que la haya pasado muy bien.

Gracias por su visita, los esperamos pronto.

Hi, Thanks for your preference.Kind regards

Sr. Alexander.Lamentamos que su experiencia con nosotros, no haya sido de su agrado, sin embargo nos gustaría explicar un poco mas sobre lo sucedido:La habitación que usted reservo era una superior con 2 camas, la cual fue lo que le otorgamos junto a su petición especial que fue una cuna, su reserva fue para 2 personas 1 bebé pero al complejo se presentaron con usted 2 niños extras al numero que usted había registrado, por lo que procedimos hacerle mención sobre ello.Decidimos apoyarlo y solamente se le hizo la observación junto con la aclaración que la habitación que había reservado solamente permitía una capacidad para 4 personas, por otro lado se le hizo mension que como los niños no estaban dentro de la reserva, tenia un costo adicional el cual se negó rotundamente a pagar.Al llegar usted nos dejo en claro que solamente usaría la habitación para que descansara su bebe y que por eso solo la ocuparia hasta las 7: 00 p.m.Se le hizo una excepción, pidiéndole un depósito en garantía equivalente al costo por los dos niños adicionales por una noche. En caso de que usted decidiera quedarse en la noche se abonaría a la cuenta y de esa forma tendría incluido para los niños los mismos servicios que ustedes (toallas de playa, mobiliario en la playa, desayuno, etc) Finalmente todo nuestro Staff estuvo muy al pendiente de usted y su familia, conforme a sus necesidades hasta incluso se le otorgo la habitación un poco antes de las 15:00 p.m. que es el horario de check in para que pudieran dormir alBebe. Como entenderá de nuestra parte hicimos todo para apoyarlo en sus planes para que pudiera disfrutar del paraíso. Es una pena que no haya realizado la reservación de la manera correcta entendiendo que existen diferentes tarifas y capacidades en cada tipo de habitación. De esta manera nos habríamos evitado el contratiempo ambas partes. Saludos.

Hi,Thanks for your visit to El Paraiso Hotel Tulum

Hi, Thanks for your choise.Kind regards

Hello, thank you very much for your comment, we are sure it will be of great help to our future guests. We hope to see you back soon.

Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are passed on to everyone. On the other hand, I will personally supervise that they are fulfilled.

Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you as a guest in our hotel again.

Gracias por tomarse el tiempo para escribir una reseña tan detallada. Todos sus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que sus quejas sean transmitidas a todos. Por otra parte, yo personalmente supervisare que se cumplan.

Dear Suzanne. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

Hola, Srta. Maria. Lamentamos mucho que haya sucedido esto durante su estancia, al no contar con servicios basicos por parte del municipio como electricidad y agua cada hotel genera los recursos por su propia cuenta. Ese noche tuvimos una fuga y al darnos cuenta por la mañana la arreglamos lo mas rapido que pudimos. Hay situaciones extraordinarias con las cuales no contamos , pero las resolvemos en el menor tiempo posible. Sería un honor que nos diera una segunda oportunidad y por ello le oferemos un descuento especial durante su proxima extancia. Excelente fin de semana

Thanks for your stayed with us, we are sorry about the inconvenience about seaweed but unfortunately it is something that is out of our hands but we can suggest between November and January and we can not guarantee at 100% Kind regards

Muchas gracias por haber elegido El Paraiso Hotel para su estancia

Hello, Thanks for all your great review, it is a pleasure know you liked our services and we hope to see agian and enjoy our new amenite. Kind regards

Thanks for your stayed with us. It will be a pleasure to see you again with us Kind regards

Good morning, Thank you for give us the opportunity to pamper you with our services. It is a pleasure to know that you choose us to spend your days in Tulum and we look forward to your visit again. Excellent day

Salut, Merci beaucoup d'avoir passé vos journées avec nous, nous nous réjouissons de votre visite à nouveau et vous pourrez profiter de notre service de piscine.

Thanks for choose our hotel for your holidays. Kind regards

Gracias por su estancia con nosotros, esperamos tenerlo de vuelta y disfrutar de nuestro servicio en El Paraiso.

Hola, Gracias por haber elegido nuestro hotel para pasar sus dias en Tulum, agradecemos sus comentarios para poder mejorar nuestro servicio. Excelente dia

Thank you very much for trusting us, we hope to see you back soon and to be able to continue surprising you.

Hi, Thanks for choose our hotel to have an incredible holidays, we hope to see you again. Kind regards

Hi, Thanks for enjoy your holidays with us, it would be amazing to know you will visit us again. Kind regards