Dear Mr. Bryan,Thank you for taking the time to share your feedback regarding your recent stay at Bliss Hội An. We appreciate your honesty and value your input. We strive to provide a memorable experience for all our guests, and I apologize for any shortcomings you experienced. Please allow me to address each of your concerns.Pool Service and FoodWe well noted the issues with the food being “mellowed down” and not original, we will be working on this.Could you elaborate on the pool service, we are not quite sure what is amiss.We are aware of the bathroom issue, unfortunately, this is a construction issue in this building and we will try to rectify this as soon as occupancy allows.Although we clean the gym daily it seems that some corners escaped the cleaner, we have implemented new measures to guarantee complete cleanliness in creaks and corners as well.We sincerely appreciate your feedback, as it helps us identify areas for improvement. Please rest assured that we are committed to delivering a higher standard of service and guest experience.I would be happy to discuss your concerns further or answer any additional questions you may have. Thank you for choosing Bliss Hội An, and we hope to have the opportunity to welcome you back with improved services in the future.

Thank you for your feedback.

Dear Mr. Allan,Thank you very much for your wonderful feedback. We are very happy to know that you have had a great time with us.

Greetings from Bliss Hoi An Beach Resort & Wellness!Thank you so much for taking the time to share your review on the website. Your feedback means a lot to us.We always strive to provide our customers with the best possible experiences, so receiving positive feedback from you is truly rewarding.If you have any further comments or suggestions for improving our service, please don't hesitate to let us know. We value customer feedback and will do our best to enhance every aspect.Once again, we sincerely appreciate your choice to stay with us, and we hope to have the opportunity to welcome you back in the near future.Wishing you many exciting and memorable journeys!Best regards,

Dear Thi, Greetings from Bliss Hoi An Beach Resort & Wellness! We wish to extend our sincere gratitude for your appreciation and at the same time it's a pleasure to know that you enjoyed your stay with us. We would like to assure you that we will always strive to raise the bar and come up to your expectations every time. Thank you again for sharing your experience and we hope to see you again for another interesting journey with us. Warmest regards,Hao, Luong (Ms.)Sales Manager.

Dear Dong Gyu Lee,Greetings from Bliss Hoi An Beach Resort & Wellness! We wish to extend our sincere gratitude for your appreciation and at the same time it's a pleasure to know that you enjoyed your stay with us. We would like to assure you that we will always strive to raise the bar and come up to your expectations every time. Thank you again for sharing your experience and we hope to see you again for another interesting journey with us. Warmest regards,Hao, Luong (Ms.)Sales Manager.

Greetings from Bliss Hoi An Beach Resort & Wellness!Thank you so much for taking the time to share your review on the website. Your feedback means a lot to us, and we're thrilled to hear that you had a great experience.We always strive to provide our customers with the best possible experiences, so receiving positive feedback from you is truly rewarding. Our team of staff members works hard to ensure that every guest has a comfortable and memorable stay.If you have any further comments or suggestions for improving our service, please don't hesitate to let us know. We value customer feedback and will do our best to enhance every aspect.Once again, we sincerely appreciate your choice to stay with us, and we hope to have the opportunity to welcome you back in the near future. If you have any further questions or requests, please feel free to reach out to us. We're always here to assist you.Wishing you many exciting and memorable journeys!Best regards,

Dear Mr. Long!We very much appreciate your comments regarding your stayed at Bliss hoi An Beach Resort & Wellness.It is always a pleasure to receive feedback which we will share with my team. We are sure that this feedback will continue to encourage our team to seek improvement and identify ways we can make our guests stay enjoyable. We are apology that the process of resort's polcy is out of our control to bring some confused/ missed understand so that we hope that you will please understand for that. We could understand how you feel about this and we are shorted in this case to not provide you the best service and we extremely regret about that. We would offered the best solution as we can at that moment from today, caring and served other guests better.We hope that I can convince you to change your mind about another visit to our property. Best regardsBliss Resort TeamFrom Management team