2/10 – Ungenügend
Esmail
Mit dem Partner gereist
11. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our experience at this Tamarindo hotel was deeply unsatisfactory. Despite a 10-night booking, we felt compelled to leave after just 3 days due to persistent issues. Despite management's responses to previous reviews claiming resolution, I can confidently assert that the problems persist.
1. The lack of a consistent front desk presence was a significant inconvenience, with management often unreachable except for brief appearances at the hotel's café between 8 am – 3 PM.
2. Water cut off during my shower, reaching out to management, it took hours for a response, which informed us that we needed to wait for the water tank to refill!
3. On day 2, water turned an alarming shade of brown due to filtration issues, highlighting maintenance concerns.
4. Our room's proximity to the laundry and pump room resulted in incessant noise from the pump. Promises of a room change were made but not honored, revealing management's lack of transparency.
5. Air conditioning remote control was dysfunctional, limiting our ability to regulate the temperature.
6. On the first night, our blanket fell to the ground, I requested for a replacement from the maid, whom we tipped. However, upon reaching out to Expedia to express our grievances, we were shocked to receive a response from the hotel accusing us of rudeness and causing disturbances.
Tamarindo is undoubtedly an expensive tourist destination. However, it's essential to recognize that cheap rate=cheap service.
Esmail
Aufenthalt von 10 Nächten im Februar 2024