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Bewertungen von Ortea Palace Hotel, Sicily, Autograph Collection

5 out of 5
Ortea Palace Hotel, Sicily, Autograph Collection
Via Riva Nazario Sauro, Syracuse, Sicilia

Bewertungen

9,4

Außergewöhnlich

157 von insgesamt 199 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
27 von insgesamt 199 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 199 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 199 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 199 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,2/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Daniel

Aufenthalt von 2 Nächten im September 2022

8/10 – Gut

Daniela

Aufenthalt von 3 Nächten im Mai 2022
Antwort von Gianluca-Guest Experience Team am 26. Juni 2022
Hi Daniela, thank you for your feedback and for choosing to stay at Ortea Palace Luxury Hotel. Hope to have the pleasure to welcoming you back soon. Kind regards, Gianluca-Guest Experience Team

10/10 – Hervorragend

Helmut

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wenn Syrakus, dann nur hier übernachten.
Wenn man die Attribute Charakter und Charme vergeben möchte.... hier auf jeden Fall. Es stimmt alles zusammen ... auch der Luxus der nicht nur als Hauch durch die Räume streicht.
Aufenthalt von 1 Nacht im November 2021
Antwort von Ilenia am 5. Dez. 2021
Dear Helmut, vielen dank for your lovely feedback! It has been a pleasure having you as our guest and we hope to welcome you again at Ortea Palace! Kind regards, Ilenia - Guest experience team

8/10 – Gut

Eckart

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alles top
Alles neu und in top Zustand
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von ile am 18. Okt. 2021
Dear Mr Eckart, thank you for your lovely feedback! We hope to welcome you soon at Ortea. Kind regards, Ilenia - Guest experience team

8/10 – Gut

Truc, San Diego

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location: Excellent, on Ortigia island but close to mainland. Near open air market & many good restaurants. Facilities: Common areas are superb & luxurious. Room is OK, not great. Bathroom too small, especially shower, which also leaks after each use. Service: At breakfast, service is excellent. Housekeeping is OK, sometimes good, sometimes a bit off. Food: Judging from breakfast, restaurant probably very good. In conclusion: If the bathroom was larger and better, it would truly be a 5-star experience, otherwise I feel it's only 4-star.
Aufenthalt von 8 Nächten im April 2024
Antwort von Giuseppe, Front office Guest experience am 23. Apr. 2024
Dear mr. Truc, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all my Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Giuseppe Di NotoFront office agent Ortea Palace Hotel, Sicily, Autograph Collection

10/10 – Hervorragend

michel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was perfect for 1 night
Aufenthalt von 1 Nacht im März 2024
Antwort von Giuseppe, Front office Guest experience am 3. Apr. 2024
Dear Michel,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily - Autograph Collection..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIUSEPPE DI NOTOfront office agentOrtea Palace Hotel Sicily, Autograph Collection

8/10 – Gut

Leonard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just fyi…Air Conditioning is purposely disabled until April…Room was hot during the day…staff would only offer a fan.
Aufenthalt von 2 Nächten im März 2024
Antwort von G. Di Noto am 26. März 2024
Dear Leonard,Thank you for taking the time to let us know about your stay at Ortea Palace Hotel, Sicily Autograph Collection. Your experience rating is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any bad performance from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Giuseppe Di notoGuest AgentOrtea Palace Hotel Sicily, Autograph Collection

4/10 – Schlecht

Osama

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
The duplex rooms is not practical. And the shower is terribly small. Even though the toilet space is available to make a comfortable shower soace
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Gianluca G. am 29. Feb. 2024
Dear Osama,Thank you for taking the time to let us know about your stay at Ortea Palace Hotel, Sicily Autograph Collection. Your experience rating is below our standard and we are truly sorry to hear about your feelings.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations.We truly hope to have the chance to welcome you back and to make the most enjoyable experience for you, exactly like nothing else.Please do not hesitate to contact us for any request you might have, we remain at your disposal,Sincerely,Sincerely,GIANLUCA GRANDEFront Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 – Hervorragend

Jeffrey

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Must stay
Beautiful hotel. Staff was absolutely wonderful. Beautiful views.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicoletta am 29. Feb. 2024
Dear Jeffrey,On behalf of the entire hotel team, we want to thank you for sharing about your stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nicoletta - Guest Experience Team

10/10 – Hervorragend

Kiyoko

Gut: Ausstattung
The hotel is superbly comfortable and the staff have been attentive yo the needs of guests. The building is unique and has preserved it’s original features without compromising comfort. Breakfast staff members have been both very kind to me and to my little dog (thank you, Frderica). Talking about my dog, he loved the room and the bed. I cannot wait to return.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von N am 24. Feb. 2024
Dear Kiyoko,On behalf of the entire hotel team, we want to thank you for sharing about your stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nicoletta -Guest Experience Team

10/10 – Hervorragend

Dario

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel di alto livello con reception, bar e personale all'altezza. La camera molto bella e spaziosissima, con macchinetta per il caffè, doppio bagno e salottino. Qualcosina da migliorare in zona Spa.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Nicoletta am 31. Jan. 2024
Dear Dario,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nicoletta - Front Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 – Hervorragend

Perry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing hotel would definitely return.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Gianluca G. am 28. Jan. 2024
Dear Perry,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Gianluca G.Front Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 – Hervorragend

Angelo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Gianluca am 10. Jan. 2024
Gentilissimo Angelo,A nome di tutto il team dell'hotel, vogliamo ringraziarla per aver condiviso la sua esperienza all'Ortea Palace Hotel, Sicily Autograph Collection.È sempre incoraggiante ricevere feedback positivi, in particolare quando provengono da coloro che contano di più: voi!Il suo feedback è stato condiviso con l'intero team, come un modo per celebrare le bellissime esperienze offerte ai nostri ospiti.Ancora una volta, apprezziamo che lei abbia dedicato del tempo per condividere il suo feedback.Speriamo di rivederla presto.Gianluca G.Front Office AgentOrtea Palace Hotel, Sicily Autograph Collection

10/10 – Hervorragend

luis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Gianluca am 12. Jan. 2024
Dear Luis,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIANLUCA GRANDEFront Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 – Hervorragend

Maurizio, Berkeley Heights

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel I have stayed
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Titty am 28. Dez. 2023
Dear Maurizio,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 – Hervorragend

HYEONCHEOL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
기대하지 않았음에도 최고의 서비스를 경험한 호텔. 시라쿠사를 여행하며 인종차별을 경험해 매우 불쾌한 상태였음에도 불구하고, 이 호텔의 모든 직원들의 우호적인 모습과 친절함 덕분에 여행이 한층 행복해졌다. 조식은 매우 깔끔하고 맛있었다. 룸서비스도 최고이고, 특히 오션뷰의 방은 정말 아름다웠다. 시라쿠사를 여행하는 사람들에게 강력히 추천하는 호텔!!! 모든 것이 완벽했습니다.
Aufenthalt von 2 Nächten im November 2023
Antwort von Gianluca G. am 28. Nov. 2023
Dear Jisu JeonOn behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily- Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIanluca G.Front Desk AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 – Hervorragend

Mundy Y

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Gianluca G. am 28. Nov. 2023
Dear Mundy YOn behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily- Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIanluca G.Front Desk AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 – Hervorragend

Sara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Anna checked in with me before we arrived. She upgraded our room and provided us with tips on how to get around the neighborhood. Had a great dinner at the rooftop restaurant. Food, atmosphere and service was top notch. Concetta gave us a great check out experience. This hotel is very modern and updated. It’s very close to the old town for eating drinking and shopping.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Titty am 25. Okt. 2023
Dear Sara,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 – Hervorragend

Olivia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent location, beautiful hotel
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Titty am 18. Okt. 2023
Dear Olivia,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace HOtel Sicily - Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,CONCETTA IACONOGuest AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 – Hervorragend

Chrystiane

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Titty am 3. Nov. 2023
Dear Chrystiane,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 – Hervorragend

Facundo, Miami

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was outstanding, actually we have extended our stay one extra night because of that!!!
Aufenthalt von 1 Nacht im September 2023
Antwort von Titty am 25. Sept. 2023
Dear Facundo,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 – Hervorragend

Sylvia

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is beautiful. The building is very nice. The rooms are impecable
Aufenthalt von 1 Nacht im September 2023
Antwort von Titty am 25. Sept. 2023
Dear Sylvia,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 – Hervorragend

Margarita

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful Hotel
Beautiful Hotel in a great position, central and walkable to all the attractions Really good breakfast buffet, large clean rooms could not fault it, helpful staff
Aufenthalt von 7 Nächten im August 2023
Antwort von Titty am 14. Sept. 2023
Dear Margarita,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest AgentOrtea Palace Hotel SicilyAutograph Collection

10/10 – Hervorragend

Fiona

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had such a wonderful stay. The hotel staff were always welcoming and treated us so well. Our room was very clean and comfortable. The hotel was located in an excellent location: bus to airport was a 10min walk away; bars, restaurants and shops just a short stroll; it was also very quiet so not disturbed at all. Highly recommend this hotel for your stay in Syracuse
Aufenthalt von 3 Nächten im September 2023
Antwort von Giuseppe, Front office guest experience am 12. Sept. 2023
Dear Ms. Fiona,On behalf ofmyself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Gut

Barbara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a lovely hotel, with an exceptional staff. Everyone was extremely helpful, and kind. We loved the bicycles that were available to rent! We had a great time tooling around Ortigia and Siricusa although scary at times!
Aufenthalt von 3 Nächten im September 2023
Antwort von Giuseppe, Guest EXP Team am 5. Sept. 2023
Dear Ms. Barbara, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Giuseppe Di Noto - Front office agent

8/10 – Gut

Clara

Aufenthalt von 2 Nächten im August 2023
Antwort von Titty am 1. Sept. 2023
Dear Clara, On behalf of the entire hotel team, I want to thank you for sharing about your experience at Ortea Palace! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta Iacono Front Office Agent, Ortea Palace,Sicily - Autograph Collection

10/10 – Hervorragend

Paul

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A beautiful restored hotel from a post office Wonderfully decorated, bright and beautiful Staff was fabulous and helpful Suite styled rooms were spacious and perfect for hosting guests
Aufenthalt von 3 Nächten im August 2023
Antwort von Titty am 31. Aug. 2023
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Ortea Palace! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Concetta Iacono - Guest Experience TeamOrtea Palace Hotel SicilyAutograph Collection

10/10 – Hervorragend

Samy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Les chambres sur deux niveaux sont grandes et luxueuses
Aufenthalt von 2 Nächten im August 2023
Antwort von Alessandro D.S. am 29. Aug. 2023
Dear Mrs. Samy,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Alessandro De Santis - Guest Experience Team

2/10 – Ungenügend

Fabrizio

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Troppo Caro per quello che è.. Non si è mai visit che per usare la piscina in un hôtel 5 Stelle si debbano pagare 30€.
Aufenthalt von 3 Nächten im August 2023
Antwort von GM Ortea Palace Hotel, Sicily Autograph Collection am 4. Aug. 2023
Dear Fabrizio,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire team to ensure the necessary guidelines are in place and reviewed to prevent the issue from occurring in the future.Unfortunately, you have chosen only a B&B rate package, that's why Spa services were not included.Sorry for that.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,PATRIZIA CANDELAGeneral ManagerOrtea Palace Hotel Sicily, Autograph Collection+39 0931 16681

10/10 – Hervorragend

patricia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing stuff really great all the people working there was Top Alessandro at the front desk gave us amazing service .
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Titty am 27. Juli 2023
Dear Patricia,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 – Hervorragend

Mr S

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Titty am 27. Juli 2023
Dear Mr. S,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regardsConcetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 – Hervorragend

Adam

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
An amazing hotel with fantastic staff who are really friendly and can’t do enough for you but are genuine and not sycophantic. The room we had was brilliant - split over two levels with a fab bath it was u like any other room we’d been in. Unfortunately the surrounding area doesn’t match the high standards of Ortea Palace. Not that it’s bad but you’d expect the area to be lovely too and it’s not of the same standard. Still highly recommended but just the surrounding area isn’t five star. The hotel definitely is!!!
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Giuseppe, Front office guest experience am 4. Juli 2023
Hi Adam,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracusa.Best regards

10/10 – Hervorragend

deniz

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing hotel at the heart of Siracusa, everything was perfect. From check in to beautiful, recently renovated rooms and very helpful staff. Could not ask for more. thanks in particular to Angelo, he was always very kind and helpful.
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Giuseppe, Front office guest experience am 4. Juli 2023
Hi Deniz,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracusa.Best regards

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Unique and Exquisitely Elegant Hotel
This is an exquisite property beautifully refurbished in every detail. The staff make you feel welcome the minute you arrive until the day you leave, the entire time like totality. A few practical recommendations to help enhance the experience would be to provide a rubber bath mat in the shower. The marble floor with soapy water is extremely slippery and dangerous. A trash can is needed under the sink in the bedroom. The bedroom is dominated by the bathtub, a chair is needed here too. An iron and ironing board in the closet would be a nice addition to help travelers immediately fix their wrinkled clothes. Nearly all Marriotts provide them.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Giuseppe, Guest EXP Team am 4. Juli 2023
Hi Mary,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracus.Best regards

10/10 – Hervorragend

GA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stunning Hotel
This stunning hotel is in a great location within walking distance to all the restaurants and shops. The decor is amazing and the indoor pool was fabulous.
The beautiful interior
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Titty am 1. Juli 2023
Dear GA -On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 – Hervorragend

EDGAR, CHULA VISTA

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, excellent service
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Giuseppe, Front office Guest experience am 26. Juni 2023
Hi Mr. Mora,Thank you for choosing Ortea palace, we hope we have given you a memorable stay!

10/10 – Hervorragend

Lori

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It's a very cool hotel that used to be a post office, so there is an interesting mix of old and new building design. Overall, the room we stayed in was very elegant with high ceilings, velvet curtains and chairs, and antique furniture, with modern technology and bathrooms. The location is great -- just over the bridge which makes it easy to get on and off Ortigia -- and within easy walking distance of all the things to do and see on the island. The only downside is parking which is near impossible to find on your own, so we paid the 40 Euros a day to valet park. Also, the front desk is sorely understaffed, which meant we were always waiting for help. A hotel like this should not have one person working the front desk during check out!
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Titty am 25. Juni 2023
Dear Lori,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Concetta IaconoGuest Experience TeamOrtea Palace Hotel, SicilyAutograph Collection

2/10 – Ungenügend

Henry

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The air conditioning didn't work in our room, which was unbearably hot. They switched us to another room, which was better, but still not great. I spend my nights on top of the covers, sweaty, and waking up during the night. I would not stay here again.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Titty am 24. Juni 2023
Dear Henry,Thank you for staying with us!Sorry your experience have been under our usual standards. We have had a serious breakdown with the air conditioning which made some rooms less cold than usual. We apologize for the misconfort and hope to have the opportunity to welcome back to Sicily the soonest!With my best regards,Concetta IaconoGuest Experientce TeamOrtea Palace, SicilyAutograph Collection

10/10 – Hervorragend

Antonio

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Titty am 22. Juni 2023
Dear Antonio,thank you for your positive feedback and we hope to have the pleasure of welcoming you back in the near future to create another memorable stay!Best regards,Concetta IaconoGuest Agent

10/10 – Hervorragend

David D

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Giuseppe, Guest EXP Team am 11. Juni 2023
Hi David,Thank you for your kind appreciation.We hope to see you again!

10/10 – Hervorragend

Mercedes

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Titty am 3. Juni 2023
Dear Mercedes,Thank you for your kind review! Hope to have the pleasure to welcome you back in the near future.With my best regards,Concetta- Guest agent

10/10 – Hervorragend

Jacqueline

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely staff at the check-in desk who were so welcoming and accommodating throughout our stay. Breakfast was great and made to order options included was a nice bonus! The rooms were beautiful and clean. Easy to notice since everything is white. Self parking is just in front of the hotel. It’s a public lot and 15 Euros for 24 hours. Hotel will register your car for you with the municipality. There’s valet but not worth it when you can literally walk outside and get into your car yourself and go. Location is central to many sites and easy to navigate. Only downside was that it was a bit warm in the rooms. Thankfully the windows open and it was cool outside during our late May visit. Overall we would absolutely recommend and stay here again!
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Titty am 28. Mai 2023
Dear Jacqueline, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Agent

10/10 – Hervorragend

ANTHONY

Mit einer Gruppe gereist
Gut: Personal & Service und Zustand der Unterkunft
Wow It doesn’t come much better than this
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Titty am 28. Mai 2023
Dear ANTHONY, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!Best regards,Concetta Iacono - Guest Experience Team

10/10 – Hervorragend

Joanne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Titty am 25. Mai 2023
Dear Joanne,thank you for your feedback and we hope to have the pleasure to welcome you back at Ortea Palace Luxury hotel to create another memorable stay.With my best regards,Concetta - Guest Experience Team

10/10 – Hervorragend

Jeff

Mit der Familie gereist
A Luxurious Haven of Hospitality
I recently had the pleasure of staying at the Ortea Palace Luxury Hotel, and I can confidently say that it was an outstanding experience. The rooms were absolutely gorgeous, exuding a perfect blend of modern elegance and timeless charm. The attention to detail was impeccable, creating a luxurious and comfortable retreat. However, what truly made my stay exceptional was the incredibly friendly and helpful staff. Concetta, in particular, went above and beyond to assist us with activity suggestions, making plans, and securing reservations. Her expertise and genuine care made our stay truly memorable. Additionally, the breakfast spread was simply amazing, offering a wide variety of delectable options. The restaurant staff, especially Angelo, Frederica and Stefano provided exceptional service with their kindness and attentiveness. From start to finish, the Ortea Palace Luxury Hotel provided an unforgettable experience, and I cannot wait to return in the future.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Giuseppe - Night Auditor am 20. Mai 2023
Hi Jeff!Thank you very much for your lovely review! Our staff is very pleased to have made your stay memorable.We Hope to have you again in Siracusa!Best regards

8/10 – Gut

Su-Chuan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Only problem with the hotel is: The bathroom floor & shower tray are both slippy and dangerous and no flannels with very tiny shower gel bottles. Everything else were wonderful with excellent services and great locations.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Titty am 17. Mai 2023
Dear Su-Chuan,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. I am sorry about the shower gel, but if you would have asked us, we would have let you have other shower gel bottles. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 – Hervorragend

Michel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bel hôtel enchanteur de grande classe!!! Le personnel est attentif à nos besoins et s'assure de notre satisfaction. Je recommande cet hôtel.
Aufenthalt von 2 Nächten im April 2023
Antwort von Titty - Guest Experience Team am 5. Mai 2023
Dear Michel, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 – Hervorragend

Gary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful hotel
Beautiful hotel with a friendly and professional staff. The atrium housed a comfortable bar area on one side, with the restaurant on the other side. My travelmate gave the spa high marks. It's located within walking distance of most of the Siracusa points of interest.
Aufenthalt von 2 Nächten im April 2023
Antwort von Titty am 2. Mai 2023
Dear Gary,on behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Concetta IaconoGuest Experience Team

10/10 – Hervorragend

Angelo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bellissima esperienza!
Un VERO hotel 5 stelle.
Aufenthalt von 3 Nächten im April 2023
Antwort von Titty am 2. Mai 2023
Gentilissimo Angelo,grazie per aver scelto Ortea Palace Luxury Hotel per il suo soggiorno.L'aspettiamo nuovamente per poter vivere un'altra magnifica esperienza!Cordialmente,Concetta- Guest Experience Team

10/10 – Hervorragend

Daria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing amazing hotel! Silvia was SO friendly and helpful at check in and walked us to our beautiful room. Everyone we met was so nice and accommodating. Breakfast was delicious and we loved everything about this hotel! Only recommendation is to have mirrors and small towels available in the gym :)
Aufenthalt von 3 Nächten im April 2023
Antwort von Titty am 22. Apr. 2023
Dear Daria,on behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Concetta IaconoGuest Experience Team