I am sorry to mention that my checking in was a disappointment! Because of bus delay to Straßburg 40 min.later the schedule and that I couldn't get out of the tram in time, 'cause the door was blocked by standing there big family with little kids and a big kids van, I had to find my way to the hotel later than I had planned before.Besides I came to the wrong Hote Access. But the person in charge was VERY helpful und showed me the right way.At 20.58 I was their.The girl at the registration desk at her place and was talking to a young person with a girlfriend.I waited patiently, but then I interfered and showed my confirmation to check in.But the girl said,that her working day is over and sent me back with my luggage to the first hotel to get the keys card.!!!Thank to the person in charg , I've got the card and everything coffee to calm myself and even helped me with luggage.