Ausstattung der Unterkunft

Bewertungen von InterContinental Malta, an IHG Hotel

5 out of 5
InterContinental Malta, an IHG Hotel
St. George's Bay, St. Julian's, Malta

Bewertungen

8,4

Sehr gut

110 von insgesamt 231 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
69 von insgesamt 231 Gästebewertungen haben eine Bewertung von 8 - Gut" "
29 von insgesamt 231 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 231 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 231 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Mohammed Imam Salem Imam, Soest

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Tetiana Verhun am 9. Jan. 2024
Dear Mr. Salem Imam,Thank you for sharing your detailed feedback about your recent stay with us.We look forward to hosting you again on your next visit to Malta. If there's anything specific you'd like to share or discuss further, please feel free to reach out. Your satisfaction is our priority, and we appreciate your continued trust in our hotel.Warm regards,Tetiana VerhunGuest Relations Agent

10/10 – Hervorragend

Sandro

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Joao Soares am 29. Okt. 2023
Dear Sandro,Thank you for taking the time to rate your experience at InterContinental MaltaReceiving reviews like yours gives me such great satisfaction!It lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.Again, thank you for choosing InterContinental, and if we can be of assistance to you, please contact us directly.Sincerely,Joao SoaresGuest Relations Manager

4/10 – Schlecht

Roland, Suhr

Geschäftlich gereist, Mit einer Gruppe gereist
Für Leute die Party machen wollen ist das ganz ok Aber ein Deposit zu verlangen für das Zimmer und es hat nicht mal eine Minibar obwohl das lt. Beschreibung da sein sollte finde ich daneben. Das Casino im eigenen Haus ist die Krönung unfreundlicher geht es nicht, noch nie ein Casino erlebt wo die Mitarbeiter dermassen unfreundlich waren Nie wieder dieses Casino und Hotel
Aufenthalt von 4 Nächten im September 2023
Antwort von Joao Soares am 29. Okt. 2023
Dear Roland,We sincerely appreciate your feedback and would like to extend our gratitude for taking the time to share your thoughts about your recent experience with us. We truly value the opinions of our customers as they help us identify areas where we can improve and continue to provide the best service possible.We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. We are committed to learning from this and taking the necessary steps to improve our offerings. Your feedback will undoubtedly help us grow and better serve you and our future customers.Best regardsJoao SoaresGuest Relations Manager

6/10 – Okay

Marco

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 11 Nächten im August 2023
Antwort von Joao Soares am 12. Sept. 2023
Dear Marco, Thank you for the review. We would request you to please send an email with more information, so we can provide a better experience on the future.We hope you had a wonderful journey. Regards, Joao SoaresGuest Relations Manager

6/10 – Okay

Ben

Mit der Familie gereist
Die Lage hat dann doch überrascht... Party Meile direkt ums Eck. Mit viel Krawall und betrunkenen Party-Leuten. Für Familien-Urlaub nicht zu empfehlen. Das 1. Zimmer war nicht ansprechend auch wenn es die gebuchte "Kategorie" war. Mitarbeiter waren bemüht dennoch konnten wir erst am 3. Tag in ein anderes Zimmer wechseln, was schon doll auf die Stimmung gedrückt hat. Das Frühstück war langweilig und jeden Tag das selbe. Geschmack war so la la. Die Zimmer waren ok, nicht wirklich sauer, aber auch nicht dreckig, Das Hotel und die Einrichtung stark in die Jahre gekommen. Die Mitarbeiter waren nett. Der "Hotel-Strand" in der Bucht ist laut und wird nonstop mit lauter Musik von der Bar beschallt. Für Malta reichen dann auch 5-7 Tag, mehr ist dann doch im Sommer zu anstrengend und immer das gleiche.
Aufenthalt von 12 Nächten im Juli 2023
Antwort von Joao Soares am 12. Sept. 2023
Dear Ben,We're truly sorry to hear that your experience fell short of your expectations. We're committed to ensuring that each and every customer has a positive experience with us, and we regret that this was not the case for you.St. Julians is indeed a very vibrant area, we do understand your concerns, as it cannot be the ideal place in some extent, to persons who are looking for a peacefull area.Best regardsJoao SoaresGuest Relations Manager

2/10 – Ungenügend

Helin

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 8 Nächten im Juli 2023
Antwort von Joao Soares am 30. Aug. 2023
Dear Helin, Thank you for the review. We would like to apologize for the bad experience.We would request you to please send an email with more information, so we can provide a better experience on the future.We hope you had a wonderful journey. Regards, Joao SoaresGuest Relations Manager

8/10 – Gut

Melanie

Aufenthalt von 14 Nächten im Juli 2023
Antwort von Joao Soares am 28. Aug. 2023
Dear MelanieThank you for taking the time to review your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score!Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.We hope to see you again.Regards,Team InterContinental Malta

6/10 – Okay

Ghasem

Mit der Familie und kleinen Kindern gereist
.
Aufenthalt von 9 Nächten im Juli 2023
Antwort von Tetiana Verhun Guest Relation Agent am 1. Aug. 2023
Dear Ghasem,We noticed that your overall rating was 3 out of 5, and we want you to know that your feedback is of great importance to us. While we are glad to see that you found aspects of your stay enjoyable, we are also concerned about the areas where we fell short of meeting your expectations.We would be immensely grateful if you could share more specific details about your experience, highlighting the areas you feel we could improve upon. Your feedback will enable us to pinpoint the areas that need attention and allow us to make the necessary changes to enhance our services and facilities.Kind regards,

10/10 – Hervorragend

Marwan

Aufenthalt von 7 Nächten im Juli 2023
Antwort von Joao Soares am 28. Aug. 2023
Dear MarwanThank you for taking the time to review your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score!Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.We hope to see you again.Regards,Team InterContinental Malta

6/10 – Okay

Markus

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Hotel ist in die Jahre gekommen
Aufenthalt von 7 Nächten im April 2023
Antwort von Tetiana Verhun Guest Relations Agent am 14. Juni 2023
Thank you for sharing your feedback regarding your recent stay at InterContinental Malta. We appreciate your honesty and take all guest comments seriously.We understand that you may have found certain aspects of our hotel to be dated. Please accept our sincere apologies if this impacted your overall experience. We are constantly striving to improve and provide a comfortable and enjoyable stay for all our guests.We value your input, and your comments will be considered as we continue to make enhancements to our property.We hope that you were still able to find some positive aspects during your stay, such as our friendly staff, convenient location, or other amenities that may have met your expectations.We would be grateful for another opportunity to host you in the future and showcase the improvements we are making. If you choose to stay with us again, please reach out to our team directly, and we will ensure that your experience exceeds your expectations.Once again, we appreciate your feedback and hope to have the pleasure of welcoming you back soon.

8/10 – Gut

Stefan

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 5 Nächten im Dezember 2022
Antwort von Joao Soares am 9. Jan. 2023
Dear StefanThank you for taking the time to review your experience at InterContinental Malta.It gives us such a great satisfaction to receive reviews like yours with a high score!Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.We hope to see you again.Regards,Team InterContinental Malta

6/10 – Okay

Daniel

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Frühstücksservice Top, Sauberkeit hat sehr zu wünschen übrig gelassen das muss besser gehen!!!
Aufenthalt von 11 Nächten im September 2022

10/10 – Hervorragend

Alina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked everything very much, we will definitely come back
Aufenthalt von 4 Nächten im August 2022

10/10 – Hervorragend

Gianni

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Hotel man merkt das es die 5 Sterne verdient.
Aufenthalt von 5 Nächten im Juli 2022

8/10 – Gut

Örsen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel liegt Mitten im Stadtteil. Sehr viele Bars und Clubs um die Ecke. Viele junge Leute und optimal für die Leute die feiern möchten. Das Hotel ist recht groß, Fitness-Studio top. Neben an Indoor-Pool, Sauna und Dampfbad echt Klasse. Außenpool im 10. Stock etwas klein aber ausreichend. Frühstück war ausreichend aber in 14 Tagen keine Abwechselung. Hoteleigene Strand mit Liegen und Schirme um die Ecke und Optimal. Leider ist diese Bucht nicht so sauber. Das Wasser ist leider nicht klar. Dafür aber ausreichend zum abkühlen und sonnen. Das Zimmer war recht groß. Klimaanlage super und das Bad ausreichend groß. Es wurde jeden Tag geputzt und die Badetücher ausgetauscht. Unser Zimmer war direkt über den Fitness-Raum. Von 6.00 Uhr bis 23.00 Uhr ist leider etwas zu laut gewesen. Man hat die Geräusche vom Fitness-Studio deutlich hören können. Kann im ganzen das Hotel empfehlen.
Aufenthalt von 14 Nächten im August 2022

8/10 – Gut

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Super Hotel, war alles perfekt. Gute Lage (Strand, Restaurants/Bars, kleine Einkaufsläden und Partymeile direkt nebenan. Hauptstadt Valletta nur 10 Autominuten entfernt. Flughafen nur 20 Autominuten.) Grosse Auswahl am Frühstücksbuffet und gutes Essen. Toller Pool. Sehr schönes Ambiente. Schöne und grosse Zimmer. Freundliches Personal. Bedienung im ganzen Hotel. Einziger negativer Punkt: im Zimmer waren ein paar Sachen defekt.
Aufenthalt von 7 Nächten im August 2022

4/10 – Schlecht

Marko

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im August 2022

10/10 – Hervorragend

Silvan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Juli 2022

10/10 – Hervorragend

wolfgang

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
sehr gut
Aufenthalt von 6 Nächten im November 2021
Antwort von Guest Experience Agent am 10. Jan. 2022
Dear Wolfgang, We are happy that the stay met your expectations. We are looking forward to host you soon again. Regards,

10/10 – Hervorragend

Marco

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Privatstrand
Aufenthalt von 7 Nächten im September 2021

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Gut: Carla Auer, Barbara als Bedienung im Resaurant, Chef-Concierge James und Butler Bernard Schlecht: Schlechtestes Housekeeping seit 40 Jahren (Bad nicht gereinigt, schmutzige Gläser 8 Tage nicht getauscht, Balkon nicht gereinigt, Dusche bereits bei Ankunft schmutzig); Plastikeinlagen in der Bettdecke und Bettauflage (sehr unangenehmes Gefühl).
Aufenthalt von 9 Nächten im Juli 2021

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zimmer war modern eingerichtet. verstehe die negativen Bewertungen nicht. Kann sein das die Zimmers früher altmodisch eingerichtet war aber ich habe gesehen das die Zimmers etagenweise renoviert werden
Aufenthalt von 3 Nächten im Januar 2020
Antwort von VKhruslov am 5. März 2020
Dear Guest, We would like to thank you for taking the time to review InterContinental Malta after your most recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. Our aim is to excel in our services and to know that your stay was truly memorable for all the right reasons, is our best motivation to continue to aim higher! Once again, thank you for recommending our hotel and I do hope that we can welcome you back for another memorable stay. Warm regards, Viacheslav Khruslov Guest Relations Manager

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely excellent
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Joao Soares am 22. Mai 2024
Dear Matthew,Thank you for taking the time to tell us about your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score.Your comments lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact us directly.Sincerely,João SoaresGuest Relations Manager

8/10 – Gut

Joan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was great location was poor
Aufenthalt von 5 Nächten im April 2024
Antwort von Katerina am 22. Apr. 2024
Dear Joan,Thank you for your feedback. We're glad to hear that you found our property to be great. We're sorry to hear that the location did not meet your expectations. We understand that location is an important factor for our guests, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfactory stay.Warm regards,Katerina AngelkovskaGuest Experience Executive

10/10 – Hervorragend

Saleh

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A nice place to stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Katerina am 3. Apr. 2024
Dear Saleh,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found our location to be convenient with plenty to do around the area. We strive to provide our guests with a memorable experience, and it's wonderful to know that you had a great time.If you have any suggestions or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon!Best regards,Katerina AngelkovskaGuest Experience Executive

10/10 – Hervorragend

Saleh

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s great place with much to do around here
Aufenthalt von 2 Nächten im März 2024
Antwort von Katerina am 3. Apr. 2024
Dear Saleh,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found our location to be convenient with plenty to do around the area. We strive to provide our guests with a memorable experience, and it's wonderful to know that you had a great time.If you have any suggestions or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon!Best regards,Katerina AngelkovskaGuest Experience Executive

8/10 – Gut

Keji

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely five star hotel with lots to do around. Staff were polite and very helpful and would go out of their way to help. Lots of options at breakfast. Some of the restaurants/facilities were closed. Shower at the indoor pool is disappointing, needs attention and Air-conditioning unit was not working so the room was a bit warm. A fan was brought to make us feel welcome. Would definitely recommend this hotel.
Aufenthalt von 3 Nächten im März 2024
Antwort von Katerina am 27. März 2024
Dear Keji,Thank you for your review! We're delighted to hear that you enjoyed your stay at our lovely five-star hotel and that you found our staff to be polite, helpful, and accommodating. We're glad you appreciated the variety of options available at breakfast.We apologize for any inconvenience caused by the closure of some restaurants/facilities and for the issues with the shower at the indoor pool and the air conditioning in your room. Your feedback is valuable to us, and we will address these areas to ensure a more comfortable experience for our guests in the future.We're pleased to hear that our team brought a fan to help make your room more comfortable and that you would recommend our hotel. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Thank you for choosing to stay with us!Warm regards,Katerina AngelkovskaGuest Experience Executive

10/10 – Hervorragend

Michelle Louise

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Joao Soares am 18. März 2024
Dear Michelle Louise,I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

8/10 – Gut

cecilia, taormina

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Joao Soares am 21. März 2024
Dear cecilia,Thank you for your review!We’re happy to know that you enjoyed your experience with us.If you have any suggestions, please don’t hesitate to share it with us. We look forward to serving you again soon!Warm regards,Joao SoaresGuest Relations Team

10/10 – Hervorragend

Martino

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
..
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Joao Soares am 1. März 2024
Dear Marino,I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

8/10 – Gut

Samuel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel customer service is extraordinary. Only issue with the hotel - no parking.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Joao Soares am 14. Feb. 2024
Dear Samuel,I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

10/10 – Hervorragend

Hidehisa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Tetiana Verhun Guest Relations Agent am 26. Jan. 2024
Dear Hidehisa,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're pleased to hear that overall, you enjoyed your experience with us. If you have any further questions or need additional assistance, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you back in the future.Kind regards,Tetiana VerhunGuest Relations Agent

8/10 – Gut

Thi Minh Tho

Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Tetiana Verhun Guest Relations Agent am 26. Jan. 2024
Dear Thi Minh Tho,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your experience at InterContinental Malta.Thank you for staying with us, and we look forward to the opportunity to welcome you back in the future.Best regards,Tetiana VerhunGuest Relations Agent

6/10 – Okay

James

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It is an average hotel, the room cleaniness was an issue and the quality of the cleans. Overall very average stay
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Tetiana Verhun am 9. Jan. 2024
Dear Mr. James,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your detailed insights, and we will certainly review and address the issues you've raised with our team. We sincerely hope that you would consider giving us another chance in the future.Kind regards,Tetiana VerhunGuest Relations Agent

10/10 – Hervorragend

Ayodele

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was a good hotel
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Tetiana Verhun am 9. Jan. 2024
Dear Ayodele,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're pleased to hear that overall, you enjoyed your experience with us.If you have any further questions or need additional assistance, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you back in the future.Kind regards,Tetiana VerhunGuest Relations Agent

2/10 – Ungenügend

SUGI

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Joao Soares am 10. Dez. 2023
Dear SugiThank you for taking the time to review your experience at InterContinental Malta.We hope you had a wonderful journey and a safe return home. We do take star ratings seriously. That is the reason I am writing to you, to be able to gather more information, as a 2 star rating for us is low and means that we are not good enough for you.Feel free to reach out to our Guest Relations team directly, so we can address your concerns on hopes of providing a better experience for the future.Sincerely, Joao SoaresGuest Relations Manager

10/10 – Hervorragend

Varsha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Right from check in to check out the staff were very friendly but efficient. We had Opal lounge and all the staff were very polite and accommodating with any requirements. The Paranga restaurant staff very very welcoming and service was excellent. We were not happy with the manager at Waterbiscuit restaurant, he was very arrogant.
Aufenthalt von 4 Nächten im November 2023
Antwort von Joao Soares am 22. Nov. 2023
Dear Varsha,Thank you so much for taking the time to share your positive review about our staff! We truly appreciate your kind words and are thrilled to hear that your experience with our team was exceptional. Our staff members take pride in providing top-notch service and creating a welcoming environment for all our customers.We look forward to having the opportunity to serve you again in the future. If you ever have any more feedback, suggestions, or inquiries, please don't hesitate to reach out. Once again, thank you for choosing us and for sharing your positive experience with our staff!Best regards,Joao SoaresGuest Relations Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Malta
Ottima location, lounge, piscine e servizi al top
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Joao Soares am 22. Nov. 2023
Dear valued guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your experience with us.We look forward to see you again.Best regards,Joao SoaresGuest Relations Manager

10/10 – Hervorragend

Stephen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent!
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Joao Soares am 22. Nov. 2023
Dear Stephen,Thank you so much for your kind words! I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us.We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

2/10 – Ungenügend

Richard

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
This hotel is horrible. Dark little rooms, buried 7 floors below sunlight - that is the garden rooms here. Pool is tiny and inadequate, nestled next down to a skyscraper under construction, worker leering over your wife as she bathes. Smells of damp in the rooms. Staff are however nice and you make the best of it. Terrible music playing everywhere
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Joao Soares am 31. Okt. 2023
Dear Richard,Thank you for taking the time to share your feedback about your experience with us. We truly value all feedback, both positive and negative, as it helps us identify areas for improvement and provide better service to our customers.We're truly sorry to hear that your experience fell short of your expectations. We're committed to ensuring that each and every customer has a positive experience with us, and we regret that this was not the case for you.We strive to improve and provide better service in the future. If you have any specific concerns, please feel free to reach out to us directly.Sincerely,Joao SoaresGuest Relations Manager

10/10 – Hervorragend

Bjørnar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Høy kvalitet og meget god servic!
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Joao Soares am 29. Okt. 2023
Dear Bjornar,Thank you for taking the time to tell us about your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score.Your comments lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.Again, thank you for choosing InterContinental, Sincerely,João SoaresGuest Relations Manager

10/10 – Hervorragend

Guy Travis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Joao Soares am 29. Okt. 2023
Dear Guy TravisThank you so much for your kind words! I’m thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. If you have any suggestions, please don’t hesitate to share it with us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

6/10 – Okay

Christian

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Pratique pour le travail. Pas digne d'un cinq étoiles en revanche. Propreté douteuse. Lavabo bouché non remis en service malgré deux demandes. Cuvette wc dévissée.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Joao Soares am 29. Okt. 2023
Dear Christian,We sincerely appreciate your feedback and would like to extend our gratitude for taking the time to share your thoughts about your recent experience with us. We truly value the opinions of our customers as they help us identify areas where we can improve and continue to provide the best service possible.We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. We are committed to learning from this and taking the necessary steps to improve our offerings. Your feedback will undoubtedly help us grow and better serve you and our future customers.Best regardsJoao SoaresGuest Relations Manager

10/10 – Hervorragend

Henrik

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Joao Soares am 29. Okt. 2023
Dear HenrikThank you so much for your kind words! I’m thrilled to hear that you enjoyed your experience. If you have any suggestions, please don’t hesitate to share it with us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

8/10 – Gut

hyunok

Aufenthalt von 3 Nächten im September 2023
Antwort von João Soares am 28. Sept. 2023
Dear hyunokThanks so much for your positive review! We appreciate your support.We hope to serve you again in the future.Best regardsJoão SoaresGuest Relations Manager

8/10 – Gut

Yvonne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gode fasiliteter
Et hotell med fantastisk service og gode fasiliteter. Anbefaler Club rom. Men rommene trenger oppgradering. Gamle tepper og luktende aircon. Fin plassering, nært alt du trenger.
Aufenthalt von 4 Nächten im September 2023
Antwort von Joao Soares am 19. Sept. 2023
Dear Yvonne,Thank you for taking the time to share your feedback about your experience with us. We truly value all feedback, both positive and negative, as it helps us identify areas for improvement and provide better service to our customers.Once again, thank you for bringing this to our attention. We're continuously striving to improve and provide the best service possible, and your feedback is instrumental in helping us achieve that goal.Sincerely,Joao SoaresGuest Relations Manager

8/10 – Gut

Renato

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Albergo completo di tutto, ottima posizione
Aufenthalt von 5 Nächten im September 2023
Antwort von Joao Soares am 19. Sept. 2023
Dear RenatoThank you for taking the time to review your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score!Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.We hope to see you again.Regards,Joao SoaresGuest Relations Manager

8/10 – Gut

Zardasht

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location nice place to spend your holiday at
Aufenthalt von 6 Nächten im August 2023
Antwort von Joao Soares am 12. Sept. 2023
Dear ZardashtI'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

10/10 – Hervorragend

Terence

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
5/5 hotel super bien situé !
Antwort von Joao Soares am 12. Sept. 2023
Dear TerenceI'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

6/10 – Okay

Dylan Fabrizio

Gut: Sauberkeit und Personal & Service
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Aufenthalt von 7 Nächten im August 2023
Antwort von Joao Soares am 12. Sept. 2023
Dear Mario, Thank you for the review. We would like to apologize for the bad experience.We would request you to please send an email with more information, so we can provide a better experience on the future.We hope you had a wonderful journey. Regards, Joao SoaresGuest Relations Manager